[Tim] Nulty echoes comments from other muni-fiber pioneers in terms of their attitudes toward customer service. While private companies, he says, are inclined to spend the least they can on customer service without losing customers, the approach taken by BT is to "provide the best customer service you can afford." He says he would tell his staff, "if you can't solve [a customer's problem] on the phone, go fix it in their home."
Sascha Meinrath Causes a Commotion on Community Broadband Bits #41
Sascha Meinrath, Director of the Open Technology Institute (OTI) at the New America Foundation, joined me at the National Conference for Media Reform to discuss what OTI does and to discuss the Commotion Wireless project.
Commotion is a project that is making it easier for anyone to build wireless mesh networks that allow for secure, affordable, and resilient communications. We explain what each of these components mean and why each is important.
We also discuss the ways in which these networks can make the powerful worry about what happens when all citizens can talk amongst themselves without being wiretapped or overcharged. Commotion should be a game changer both at home and abroad.
We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address.
Thanks to D. Charles Speer & the Helix for the music, licensed using Creative Commons.