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Fast, affordable Internet access for all.
Do you suppose all communications giants are like this? “We are abjectly sorry and have instructed our employees to grovel at your feet, but we are simply unable help you, value you though we do. Yes, we’re helpless. You know, we’re only a giant corporation. You can’t really expect us to help you, can you? We’re sure you understand. Please visit our Web site again to order more products!” Is it truly impossible to debug a VoIP modem problem via e-mail for some technical or philosophical reason?Yes, Rachel, those massive communications giant are all like that. They have no obligation to any community they serve and while they employ good people who may genuinely want to help, they are structured to benefit shareholders, not subscribers. A lesson for community broadband networks: focus on providing great customer service and making sure the community knows it. Photo used under Creative Commons license, courtesy of Titanas on flickr.