Windstream has the distinction of being one of the worst providers we have ever covered from consumers' perspective, but in rural areas many people have little or no choice. The latest Windstream debacle involves a Nebraska farmer, an outrageous price quote, and a local company that is taking on the project for about one-ninth of Windstream's estimate.
Ars Technica recently introduced us to Nelson Schneider, CTO of the Norman R. Schneider Family Trust Farm in Ceresco, Nebraska. Like many other farms today, the Schneider business needs fast, reliable connections for a variety of reasons including checking ever changing grain prices. Schneider had Windstream's DSL for $80 per month, but his promised speeds of 1.5 Mbps were clocked at 512 Kbps download and 256 Kbps upload, making business online impossible.
When he attempted to take advantage of the business class speeds Windstream advertised online, the company dismissed him. Schneider had to file a complaint for false advertising with the FCC just to get Windstream to negotiate. He wanted fiber, was willing to pay for construction costs, and considered it an investment in the vitality of the farm.
Windstream told him it would cost Schneider $383,500 (gulp) to install 4.5 miles of fiber from his property to its facilities in town. Even though Windstream's fiber network map shows they run fiber about one-half mile away, they insisted he would need to connect to the facility farther away. When he asked about connecting to this closer line, Windstream refused to connect him. The company would not provide a reason when Ars asked for a reason.
Even though Schneider was prepared to pay thousands of dollars to bring fiber to his farm, such a preposterous quote and Windstream's refusal to commit to anything higher than 10 Mbps symmetrical were too much. He contacted Northeast Nebraska Telephone Company when he learned that they had been connecting local farms with fiber. Soon an NNTC executive visited the farm and the two talked about the possibilities. The final estimate was $42,000 or about one-ninth what Windstream demanded and now NNTC is working with Schneider to make the project easier:
Northeast agreed to let Schneider pay for the construction in three annual payments of about $14,000 each, and it will provide 50Mbps download speeds and 15Mbps uploads for $100 a month, he said. Northeast also agreed to a $6,000 credit for any other customer “that signs up using the line I'm paying to install.” The necessary paperwork is being finished up this month.
“They said they'd have to order the fiber cables, but should be able to get me set up by the end of September of this year,” he said.
It is true that $42,000 is a sizable sum, but Schneider considers it well-spent and we are pleased to see a local business was able to work with a provider that, unlike Windstream, clearly is has some desire to serve rural businesses.
What does Norman Schneider say about ditching Windstream for this investment?
“I look at it like buying a nice new car, only instead of taking me places on the paved highway, it will finally allow me to drive the Information Superhighway at the speed limit,” he said. “Right now I feel like an Amish horse-drawn carriage when doing anything online."