Tag: "comcast"

Posted September 15, 2010 by christopher

This is a follow-up to my coverage of Chattanooga's 1Gbps announcement and press around it.

Firstly, I have to admit I was simultaneously frustrated and amused by reactions to the $350/month price tag for the 1Gbps service, like Russell Nicols' "Chattanooga, Tenn,. Gets Pricey 1 Gbps Broadband."

Wow.

I encourage everyone to call their ISP to ask what 1Gbps would cost. If you get a sales person who knows what 1Gbps is, you will probably get a hearty laugh. These services are rarely available in our communities… and when they are, the cost is measured by thousands to tens of thousands. Chattanooga's offering, though clearly out of the league most of us are willing to pay for residential connections, is quite a deal.

The reaction that it is pricey blows my mind… at $350 for 1Gbps, one is paying $.35 for each megabit. I pay Comcast something like $4.5 for each megabit down and $35 for each megabit up (I actually pay more as I rarely get the speeds advertised).

Make no mistake, Chattanooga's 1Gbps is very modestly priced. And I would not expect many communities to duplicate it. Chattanooga has some unique circumstances that allow it to create this deal; the fact that other community fiber networks around the country cannot match it should not be taken as a knock against them. Ultimately, communities must do what is best for them, not merely try to steal the thunder as the best network in the nation.

But for the folks who have the best network in the nation, I get the idea they have enjoyed the vast coverage of their creation. The Chattanooga Times Free Press ran a lengthy story titled "Fastest on the web."

"We can never overestimate the amount of bandwidth that will be needed in the future," said jon Kinsey, a Chattanooga developer and former mayor who is working with local entrepreneurs to study ways to capitalize on the faster broadband service. "What EPB has set up gives us an opportunity as a community to get into a whole new realm of business growth."

One might expect that the president of the "Information Technology and Innovation Federation" would be interested in the most cutting edge broadband network in the country --...

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Posted August 24, 2010 by christopher

I really try to focus on the many good things communities are doing rather than the many bad things done by massive companies like Comcast. However, sometimes I have a few items I need to publicize to illustrate the differences between providers that are accountable to communities and those that are accountable solely to shareholders.

Fine Print Friday has taken a sardonic look at Comcast's Contract with subscribers. Who says the truth cannot be humorous?

Comcast specifically does not guarantee that the equipment and services will: (1) Meet your requirements, (2) Provide uninterrupted use, (3) Operate as required, (4) Operate without delay, or (5) Operate without error. Nor do they guarantee that the communications will be transmitted in their proper format. So basically, if you want digital services you can rely on to work how you expected them to work, when you expected them to work, then Comcast can’t provide that to you. According to their limitation of warranties (section 10), what you are paying for each month is the possibility of having service that works as advertised, but they can’t promise anything.

There is a mention in there about Comcast having the right to monitor whatever you do with your connection. The next time you hear people complaining that their local government may spy on them if the public owned the network, ask if they prefer being spied on byh unaccountable corporations that want to sell their private surfing habits. After all, the private sector has more motivation to spy on subscriber activity than the local government.

The full post is worth reading - though it does not cover the entire Comcast contract:

The Comcast Subscriber Agreement for Residential Services is too long to continue to write about in a single post. I may come back to it and do a second part if necessary. This list, however, represents what are the most important provisions in the contract for customers to know about.

It’s not a good contract for the customers, and it’s a very good contract for Comcast. But if you want their services (and in many places you don’t have a choice, as they are essentially a monopoly), then you have to play by their rules. At least know you will know what you are getting into.

...
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Posted August 10, 2010 by christopher

After Seattle's new Mayor campaigned on a community fiber network and consulted with both Lafayette and Tacoma on how to build it, it will now spend a year considering its options.

In discussing the current options for broadband in the city, Governing Magazine notes lack of demand for Comcast's "up to" 50/10 EXTREME package:

The demand for this "Extreme" tier speed, however, is "extremely low," says spokesman Steve Kipp. Later this summer, the ISP plans to offer 105 Mbps download and 12 Mbps upload speeds.

I suspect people mostly aren't interested in the extreme price for supposed extreme speeds. A number of communities that have built their own networks offer faster (and symmetrical) connections for considerably less. However, even there most people opt for lower tiers rather than the fastest speeds.

What the article utterly misses is that faster speeds are only one piece of the reason communities build these networks. Yes, next-generation networks offer faster speeds now and have much more capacity for future expansion than cable networks (and DSL is so far behind as to not be comparable).

But public ownership is about more than faster speeds. It spurs competition and lowers prices for everyone. It offers accountability, ensuring the network meets the needs of the community now and in the future. It allows public agencies to get faster connections at lower prices (though Seattle already has this through its previous investments in fiber-optics). As Seattle owns City Light, it would have greater abilities to invest in smart-grid and metering applications to make the city more energy efficient. When the community owns the network, it can ensure everyone has access to fast connections (particularly children in low-income neighborhoods where absentee companies may be reluctant to invest).

But to get back to the argument about network speeds, there is an argument for FTTH and faster speeds even if people do not demand them right now. Until people have access to robust connections, applications will not be created to take advantage of them. When people have access to faster connections that are affordable...

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Posted July 23, 2010 by christopher

A Qwest sales person admits on tape that Qwest is trying to eliminate competition by purging the network of independent ISPs. Listen to the conversation here.

Customer: "Qwest is trying to eliminate competition?"

Customer Service Rep: "In a way."

Undoubtedly, Qwest will (if it has not already) disavow this quote and suggest the CSR just didn't know what she was talking about. But they are clearly trying to remove competition - something we have witnessed in the Twin Cities of Minnesota as the good ISPs (for instance, IP House) are slowly strangled because they are not permitted resell the faster circuits. Additionally, I believe allegations that Qwest deliberately allows more congestion on lines they resell than lines where they are the sole retailer.

Our office uses IP House and we have never had anything but good experiences with them. But we need a faster services, so we can choose between slightly faster options with Qwest or much faster options with Comcast. We have no choice but to take service from a crappy massive company if we want to maintain productivity.

Some would claim that we have additional choices because USIW runs a Wi-Fi network in Minneapolis (subsidized by the City) but the network's speeds cannot compare to Comcast and it is far less reliable than the wired network alternatives (though Qwest's reliability in some areas may actually be worse).

I found this story via the Free UTOPIA blog but it links to the original source on Xmission - a UTOPIA service provider and DSL resellter.

Posted June 4, 2010 by christopher

It's fast and it's symmetrical. Chattanooga, the nation's largest muni FTTH network will be offering the fastest residential package in the country by the end of the month: 150 Mbps.

Chattanooga's Electric Power Board (EPB) is ahead of schedule in the fiber rollout, planning to offer triple-play services to all 145,000 residential customers in its electrical territory by the end of the year. Dave Flessner at the Chattanooga Times Free Press covered this story and the paper posted a short audio clip of EPB President Harold DePriest at the press conference.

EPBFi is up to almost 10,000 customers, a number expected to double by the end of the year.

Comcast is responding to this aggressive muni network:

Comcast Corp. remains Chattanooga's biggest video provider and has also increased the speed of its Internet offerings and the number of high-definition television channels and movies it provides for its subscribers.

Tennessee, home to the famous Tennessee Valley Authority that brought the electrical grid the mountains long neglected by the private sector, continues to value public ownership of infrastructure:

Hamilton County Mayor Claude Ramsey likened EPB's broadband expansions to what the Tennessee Valley Authority brought to the region during the Great Depression.

"What is happening today is equivalent to electricity coming to the valley in the 1930s," he said.

I'm guessing this 150Mbps plan is the first of more impressive announcements to come out of Chattanooga as they take advantage of this key community asset. The 150 Mbps press release is available here.

The article also noted a major economic development win in Bristol Tennessee - a $20 million newspaper printing plant that would not have been possible without their muni network. This testimonial is located toward the bottom of the page.

Hyatt [company VP] acknowledged that the high-speed data transfer and reliable fiber optics were the main reasons for locating the facility in the park. This service is essential as companies move deeper into the information age, especially with...

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Posted April 5, 2010 by christopher

Recent letters in the Chattanoogan reflect frustration with the cable incumbent, Comcast, and the ease of switching to the publicly owned EPB Fiber network. This is one of them:

My Comcast exit was very easy. Step one: Make appointment to have EPB Fiber service installed. Step two: Put all Comcast receivers and remotes in a box and hand it through the "teller" window at the Comcast office. Step 3: Ask for a receipt from the nice lady to whom I handed the box. Step 4: Receive my Comcast credit balance check in the mail and open it while watching TV on the EPBFI system. I never even had to speak to a Comcast phone rep in India.

A previous round of letters discussed several of the ways the publicly owned network is superior to Comcast, though one customer complained that EPB Fiber was too expensive, compared to Comcast's introductory and temporary rates (incumbents like Comcast typically negotiate rates in response to competition without advertising the reduced rate - so customers who are willing to haggle over the phone may find cheaper prices from a private company willing to lose money to deny customers to competition).

One reader noted how fast the local, publicly owned network installed the network.

I left shortly after that call [ordering service] and returned a couple of hours later from grocery shopping. EPB contractors had already been to my home and installed the boxes on the side of the house. Yes, super fast service.

The day the installers came to complete the inside installation, they were on time, courteous and knew just what needed to be done to complete the install. One of the men even told me of a problem with my A/C heating unit duct work underneath my home which needed to be looked about soon. The men cleaned all the areas they worked in, made sure all my services worked correctly and asked if I had any questions they could answer before they left. Both men did a fantastic job and worked quickly to complete the work.

Posted March 14, 2010 by christopher

A recent article from GovPro.com, "Cities make end run around data network obstructions," has a good discussion of why referendums are not a good way of ascertaining community support for a community network:

A 2005 Colorado law bans municipalities from providing any type of advanced telecommunications services unless more than 50 percent of the voters favor the plan. Longmont's ballot question asked voters to allow the city to provide services either directly or in partnership with a private company, but 57 percent of voters said no.

"Comcast decided it didn't want Longmont to go there," says Tom Roiniotis, director of Longmont Power & Communications, the city's community-owned electric utility. Comcast spent about $200,000, the largest contribution to any campaign in Longmont's history, to defeat the measure, Roiniotis says. Meanwhile, once the issue became a ballot initiative, Longmont was not allowed to spend any money to campaign for the ballot initiative because that would violate campaign financing laws. "We were walking with one arm and one leg tied behind our back when it came to this campaign," Roiniotis says.

Posted February 9, 2010 by christopher

Dover, a city of over 12,000 in Eastern Ohio south of Canton, has been considering a publicly owned fiber to the home network for years to complement its water and electric muni utilities. The City Council is mulling the latest proposal, one that shows a lower cost to build (probably due to a combination of technology lowering prices and lower price for labor in a recession).

The summary indicated that total funding costs have decreased from $11,615,791 in December 2008 to $10,663,410 in December 2009. Shaw estimates that operating income would make the system financially feasible after the third year and could enable the city to pay off its debt in 15 years vs. 16 years as had been predicted two years ago.

A press release from Uptown Services, a broadband consulting company provided some history:

They originally hired Uptown in 2004 to complete a broadband feasibility study. The results of that study were promising, but the City chose to wait for the economics to improve as the technology matured and costs came down over time. Uptown completed a refresh of the original study in 2008. The case had improved, but the City wanted to fine tune the cost estimates through the completion of an actual system design prior to making any final decisions on a City wide deployment. Uptown was selected in 2009 through an RFP process from a slate of qualified proposals to complete this design.

Judging from the local site explaining the networks, they really understand the power of publicly owned broadband. The FAQ include this gem:

Remember this critical point: The incumbents look for a profit and answer to their shareholders, while the City of Dover looks for the betterment of the community and answers to its citizens.

They city has Verizon and Comcast as incumbents respectively. I suspect Dover is one the thousands of communities Verizon is trying to dump on Frontier Communications rather than invest in smaller communities. The stumbling block currently appears to be deciding how to finance the proposed network.

Posted February 7, 2010 by christopher

I am not going to spend a lot of time on this, because if it isn't in the proverbial weeds for the focus of this site, it is pretty close. But the merger between Comcast and NBC would be bad news for publicly owned networks.

Comcast is already a massive company that has huge advantages due to its scale. When a community served by Comcast decides it wants a network that puts the community first rather than the boardroom in Philadelphia, they have to compete with Comcast for customers. Comcast can cross-subsidize from its non-competitive markets, meaning it can offer its services at a loss in competitive communities, offering prices that a new network simply cannot beat while paying its bills.

The larger it gets and the more channels it owns, the more market power it has and the harder for competitors to get enough subscribers to stay in business.

Beyond publicly owned networks, the Comcast and NBC merger is bad for everyone who likes real choices in channels to watch and programming to consume. In these times of great creativity due to the openness of the web, it further constrains opportunities for independent content creators - as illustrated by two articles describing the sausage-making of creating a channel lineup: Comcast vs. the Tennis Channel and How Cable Programming is 'Chosen.'

Posted January 29, 2010 by christopher

Evidently, the Comcast-provided I-Net in Norton - a city of nearly 20,000 west of the Cape - suffers frequent outages, outraging those who depend on it. The City has decided to build their own network (after originally hoping Verizon would fund it) to connect town offices, public safety, and school sites with fiber-optic cables.

Norton predicts significant savings from the new network - just as do hundreds of other cities that are building their own I-Nets to cut costs and dramatically improve services and reliability.

The projected costs are $116,000, according to this article.

Town Manager James Purcell said the main infrastructure that will be installed will be the beginning, and likened the expenditure to paying for the installation of a major sewer line with stubs to various buildings.

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