If you’re like much of the country, you may be stuck in a bad romance with your Internet Service Provider. In the spirit of the holiday, the writers at MuniNetworks.org reimagined three of the biggest providers as their sweeties and, you guessed it, things weren’t all wine and roses.

Comcast - “The Creep”

by Kate

All across the U.S., Internet subscribers are settling for Comcast when there’s no one else to date. After the excitement of a new relationship in the form of low price introductory rates disappears, you are left with nothing more than slow, inconsistent speeds and jacked up service fees. What had been a steady relationship quickly hits rocks when Comcast becomes lazy, realizing that you will never break up with them because there’s no one else in town to date. When you finally can’t stand Comcast’s high costs, added fees, data caps, and inconsistent speeds, you decide to take a break but just like a bad date, Comcast refuses to take “no” for an answer. What can you do when your only other choice is DSL? You’re trapped by “The Creep.”

AT&T - “Darth Vader”

by Hannah

AT&T is the empire of telecom.  The empire will control everything and everyone through the power of the Death Star or, in AT&T’s case, through lobbyists and high prices. AT&T’s willing to put in a minimal level of support in rural areas: just like the empire maintains a small outpost on Tatooine but doesn’t care that the rural planet is full of smugglers and run by a mob of Hutts. Personified, the company is most certainly Darth Vader: manipulative, secretive, and powerful. He will only help you if there’s something in it for him. He doesn’t actually care about your feelings, only that he maintains power over you (it's just like paying AT&T not to spy on you). Don’t date Darth Vader – you can’t trust him.

CenturyLink - “The Old Geezer”

by Lisa

...

Seattle hasn’t given up the possibility of fast, affordable, reliable connectivity for all.

The city has long struggled with how to improve Internet access for residents and businesses. They commissioned a feasibility study in 2015 to learn more about the cost and potential for a citywide broadband utility, but the hefty estimated cost - $480 million to $665 million - subdued the conversation. The City Council, however, is taking steps to ensure the city doesn’t lose site of the idea of Internet access as a utility.

Keeping The Dream Alive

Council Member Rob Johnson introduced an amendment to the Mayor’s Comprehensive Master Plan to keep the concept of ubiquitous high-quality connectivity in the city’s future. Johnson’s amendment, which passed at a September City Council meeting, added Municipal Broadband to the list of potential future discretionary projects in the Mayor’s Comprehensive Master Plan. The plan addresses the city’s long-term growth vision. 

The fiscal analysis, or Green Sheet, puts the price tag at $303,000 in 2017 and $137,000 in 2018. The funding would cover the cost of a full-time staff person in the city’s IT department and the cost to develop a business plan for a city-owned municipal broadband utility. The funding did not make it into the final budget, but with municipal broadband in the Master Plan, a future budget may see the addition.

Christopher has visited Seattle to talk munis with the Seattle Citizens' Telecommunications and Technology Advisory Board and local reporters consulted with him on the results of the 2015 feasibility study. The interest in a community network...

In a break from our traditional format of 20-30 minutes (or so), we have a special in-depth interview this week with Harold Depriest, the former CEO and President of Chattanooga's Electric Power Board. He recently retired after 20 incredibly transformative years for both Chattanooga and its municipal electric utility. 

We talk about the longer history behind Chattanooga's nation-leading fiber network and how the culture of the electric utility had to be changed long before it began offering services to the public. We also talk about the role of public power in building fiber networks.

Something we wanted to be clear about - we talk about the timeline of when Chattanooga started to build its network and how that changed later when the federal stimulus efforts decided to make Chattanooga's electric grid the smartest in the nation. This is an important discussion as few understand exactly what the grant was used for and how it impacted the telecommunications side of the utility. 

But we start with the most important point regarding Chattanooga's fiber network - how it has impacted the community and the pride it has helped residents and businesses to develop. For more information about Chattanooga's efforts, see our report, Broadband at the Speed of Light, and our Chattanooga tag. 

Read the transcript of the show here.

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Thanks to mojo monkeys for the music, licensed...

Consumers should be able to expect a certain amount of privacy and recent rules adopted by the FCC are a step in the right direction. That step has also revealed some key differences between profit-driven national Internet service providers, smaller ISPs, and municipal networks. The different attitudes correspond with the different cultures, proving once again that small ISPs and munis have more than just profit in mind.

On October 27th, the FCC adopted an Order to allow ISP customers to determine how their data will be collected and used. According to the FCC, they made the decision in response to public comments about the concern for personal data protection.

The New Rules

Over the past few years, consumers have become savvy to the fact that ISPs have access to personal data and that they often sell that data to other companies for marketing purposes. Under Section 222 of Title II of the Communications Act, telecommunications carriers are bound to protect their subscribers’ private information. Because those rule are designed to change as technology changes, says the FCC and Congress, this same authority applies to private data collected by ISPs. 

The FCC decided to divide the permission of use of personal information based on type, categorizing information into “sensitive” and “non-sensitive.”

Sensitive information will require ISPs to obtain “opt-in” consent from subscribers, which will allow them to use and and share this type of information:

• Precise geo-location 
• Children’s information
• Health information 
• Financial information
• Social Security numbers
• Web browsing history
• App usage history
• The content of communication 

Non-sensitive information would include all other information and customers would need to "opt-out" in order to prevent their ISPs from collecting such data. Examples of non-sensitive personal information include service tier information.

The new rules also require providers to follow “up-to-date and relevant industry best practices” in reference to managing security...