We talked to residents of Mount Olive, North Carolina, about their struggle to get better Internet access and the importance of connectivity for their community. Listen to our conversations above, or read a summary below.

North Carolinians are fed up with slow, expensive, and unreliable Internet access. Communities across the state are seeking solutions, but are running into barriers, especially in rural areas.

The town of Mount Olive, home to about forty-six hundred people, is one such example. Only recently, after working with local Internet service provider Open Broadband, are they getting decent Internet access for residents and local businesses. 

Charles Brown, Town Manager of Mount Olive, told us about the challenges the community faced before Open Broadband came to town. Getting high quality Internet access to a regional airport located just outside of town was a priority for local leaders — it generates around $21.1 million in local economic impact — but after going to every big Internet provider in the area and reaching out to their congressional representatives, they couldn’t make it happen.  

It wasn’t until Brown and other town officials reached out to local Internet provider Open Broadband that they found a path forward. 

OpenBroadband was able to install towers on the town’s water tanks and connect the airport. They also worked with the town to set up free public broadband access in downtown Mount Olive — something that’s especially popular during the North Carolina Pickle Festival, which draws more than 30,000 people to the area each year.

Brown said:

Well, I think everybody is delighted with Main Street. We have the North Carolina Pickle Festival we hold the last weekend in April every year. So now we have the capability of having an app to show people where the pickle eating contest is or the pickle packing contest, or whatever events that are going on. They can pull up on their phone now on Main Street and know where those things are going on.

It’s not just the airport and the Pickle Festival that have benefited. Just outside Mount Olive is a local company focused on crop insurance. Owner Van Alphin Jr. described the frustration of...

“While most of us take a high-speed Internet connection for granted, many living in rural areas feel disconnected,” states North Carolina television station WRAL’s new documentary, “Disconnected,” which first aired on March 19.

The documentary features local officials, healthcare professionals, small business owners, and families from across the state discussing the importance of high-quality broadband access and the struggle to connect rural areas. Though “Disconnected” was recorded before the Covid-19 outbreak forced schools and businesses to close nationally, the ongoing crisis further emphasizes the necessity of getting all North Carolinians connected to affordable, reliable Internet access.

“Disconnected” was created with help from the Institute for Local Self-Reliance, the North Carolina League of Municipalities, and Google Fiber. Watch the documentary below or on the WRAL website.

A Tale of Two Cities

To illustrate the importance of connectivity for everything from education to healthcare, “Disconnected” takes viewers to two small North Carolina towns — one with high-speed Internet access and one without.

In Enfield, home to 2,300 people, businesses and residents alike struggle to get connected, and town officials face difficulties attracting new employers to the area. Enfield Middle S.T.E.A.M. Academy reports that about 60 percent of students don’t have Internet access at home. WRAL interviews one student’s family, which only has unreliable satellite connectivity. “It’s a lot of running around,” says Lashawnda Silver, the student’s mother. “If I don’t provide it for her, she’s going to lose out.”

Similarly, an Enfield health clinic says that most patients aren’t able to connect at home and even 40 percent of staff lack home broadband access. “It’s a barrier for their healthcare,” explains Mary Downey, Family Nurse Practitioner.

The city of Wilson is less than an hour south of Enfield, but it’s a world apart in terms of connectivity. Wilson's 49,000 residents have access to gigabit speeds over the city's reliable fiber network, Greenlight. We’ve...

An increasing number of local governments around the country have started taking steps to improve broadband adoption and accessibility in their communities. A recent Brookings Institution article discusses the role of states in broadband deployment and adoption and how lawmakers are making efforts, but still have room for improvment.

Special Interest Lobbying Leaves an Imprint

A few states have explicitly banned municipal government from telecommunication services while others have confusing and hard-to-understand laws and regulations. Local governments have stepped up in the best interest of their residents but the imposed barriers have created tension between the local and state governments. Huge players influencing state legislation affecting broadband are the telecom lobbying interest groups. Due to their efforts, 19 states face barriers ranging from blocks to outright bans.

Brookings writes that states are a key factor in expanding high-quality Internet access to citizens and calls for a state-centered approach to improve the situation:

Instead of waiting for the stars to align in Washington, we should focus on states as an important middle ground. States have access to a range of tools and resources—independent of federal action—to promote broadband availability and adoption within their borders. The question is whether they will actually use them.

Specifically, Brookings recommends that states allow local communities to function with local telecommunications authority:

However, there is still more that states can do. Many should reconsider laws that block local efforts to expand broadband access, which limit opportunities to service populations that privately owned broadband networks will not.

The various barriers set up by the state governments may be hard to find but researchers at Pew Charitable Trusts have created the State Broadband Policy Explorer, a handy tool to make research easier. Using this tool, anyone from lawmakers to concerned citizens can search...

Municipal broadband networks already serve more than 500 communities across the country, but some states are trying to keep that number from growing. Nineteen states have established legal barriers or even outright bans on publicly owned networks, according to well-respected communications law firm Baller Stokes & Lide.

These state laws, often enacted at the behest of large telecom monopolies, slow the development of community owned connectivity in various ways. From Alabama to Wisconsin, states have implemented everything from direct prohibitions on municipal networks to oppressive restrictions and requirements that limit competition.

The outlook for municipal connectivity may be starting to improve though, despite incorrect reports that state-level broadband preemption increased over the past year. Baller Stoke & Lide’s list of states with restrictions on municipal broadband investment actually shrunk this year from 20 states to 19 — a result of downgrading Colorado’s SB 152 from bonafide barrier to mere annoyance. Still, barriers to community networks remain in more than a third of all states, leaving millions of Americans unconnected and tens of millions more without local Internet choice.

Bans, Blocks, and Burdens

Common approaches to preempting municipal broadband networks range from straightforward bans to confusing financial restrictions and complicated legal requirements. While some states have established one main barrier to community broadband, many more have adopted a bird’s nest of regulations that kill any possibility of municipal connectivity, if only because of the legal uncertainty created by complex and vague laws.

Out of the 19 states with restrictions on municipal networks, a few explicitly ban local governments from providing communications services to their citizens. In Nevada, only municipalities with less than 25,000 people and counties with less than 55,000 people can offer telecommunications services. Both Arkansas and Tennessee bar municipalities without electric utilities from providing Internet access in most situations. Yet other states restrict where government utilities can deploy broadband or what types of services they can offer...