Marketplace Tech’s Molly Wood interviewed Christopher Mitchell, the director of the Community Broadband Networks Initiative, this morning on national radio. The pair discussed how broadband providers are responding to increased demand during the Covid-19 outbreak and what barriers there are to expanding Internet access to families sheltering-in-place.
Christopher has been a guest on Marketplace Tech before, providing his perspective on issues including security concerns around Chinese-made network equipment and the effects of ending network neutrality on municipal networks.
Connecting New Subscribers
Schools and businesses have closed across the country, but many students and employees are still expected to complete work from home. This is leading households to subscribe to broadband at record levels in some areas.
There’s a lot of people who are signing up for service who didn’t have it before, or maybe they’re going to a better provider. We’re seeing in areas that have one or more cases of the virus that some of the [internet service providers] are seeing record sign-ups, in some cases twice the previous record of a daily number of new customers.
The surge in demand is creating a challenge for providers still figuring out how to safely connect new users. A number of companies have temporarily halted home installations, while others are instituting policies to protect their employees and household members. “We will need to find a way in which we can do new connections,” Christopher said on Marketplace, “because I think this connectivity is just going to become more and more important”
States Stopping Local Solutions
The novel coronavirus isn’t the only issue providers and communities are grappling with as they try to...Read more