Recent letters in the Chattanoogan reflect frustration with the cable incumbent, Comcast, and the ease of switching to the publicly owned EPB Fiber network. This is one of them:
My Comcast exit was very easy. Step one: Make appointment to have EPB Fiber service installed. Step two: Put all Comcast receivers and remotes in a box and hand it through the "teller" window at the Comcast office. Step 3: Ask for a receipt from the nice lady to whom I handed the box. Step 4: Receive my Comcast credit balance check in the mail and open it while watching TV on the EPBFI system. I never even had to speak to a Comcast phone rep in India.
A previous round of letters discussed several of the ways the publicly owned network is superior to Comcast, though one customer complained that EPB Fiber was too expensive, compared to Comcast's introductory and temporary rates (incumbents like Comcast typically negotiate rates in response to competition without advertising the reduced rate - so customers who are willing to haggle over the phone may find cheaper prices from a private company willing to lose money to deny customers to competition).
One reader noted how fast the local, publicly owned network installed the network.
I left shortly after that call [ordering service] and returned a couple of hours later from grocery shopping. EPB contractors had already been to my home and installed the boxes on the side of the house. Yes, super fast service.
The day the installers came to complete the inside installation, they were on time, courteous and knew just what needed to be done to complete the install. One of the men even told me of a problem with my A/C heating unit duct work underneath my home which needed to be looked about soon. The men cleaned all the areas they worked in, made sure all my services worked correctly and asked if I had any questions they could answer before they left. Both men did a fantastic job and worked quickly to complete the work.