Chattanooga EPB has selected two new winners of its "Fibervention" campaign. We introduced you to Ms. Martha in August; during September and October, the winners were the Rolles and a student named Monica.
Winners, nominated by a "Fiberventionist," receive three months of free EPB fiber optic service, a Roku online streaming player, and several other cool gifts. The Rolles also received a new laptop and Monica received a new TV.
Chris and Dorothy Rolle are making a difference in Avondale, one child at a time. Every morning, they arise at 4 a.m. to help provide a nutritious breakfast, healthy snacks and school supplies for nearly 100 children who gather at the bus stop across the street. EPB staged a one-of-a-kind Fibervention to give them a helping hand. Together we can all be neighbors helping neighbors.
A full time nursing student working her way through college, Monica needed faster Internet in order to download class materials and complete Web-based assignments. Her Internet speeds were so slow and inconsistent that Monica was forced to do her homework at a friend’s house with EPB Fi Speed Internet. Monica kept saying she wished she had Internet that fast and reliable so her good friend nominated her for an EPB Fibervention. And now Monica has the Gig – the nation’s fastest Internet.
Chattanooga's EPB Fiber Optics now offers 10 gigabit Internet service to all households and businesses in its service area. The ultra-fast service is available for $299 per month with free installation, no contracts, and no cancellation fees, announced community leaders at a press conference on October 15th.
In addition to 10 gig service, EPB is also offering "Professional" products available in 3 gig, 5 gig, and 10 gig for large businesses. Smaller businesses have the option of choosing 5 gig or 10 gig Internet products. According to the press release, prices on all the new products vary.
Since the network was launched in 2010, Chattanooga has transformed from one of the "dirtiest cities in America" to a haven for the entrepreneurial culture. Chattanooga experienced explosive economic development leading to thousands of new jobs, substantial public savings due to the network's smart grid capabilities, and new educational opportunities for students and workforce development.
Chattanooga’s fiber optic network has produced tangible results. A study recently released by University of Tennessee at Chattanooga Finance professor Bento Lobo shows “the Gig Network” helped the Chattanooga area generate at least 2,800 new jobs and at least $865.3 million in economic and social benefits. The study also found the EPB smart grid, which is the cornerstone application of the utility’s community-wide fiber optic network, has allowed customers to avoid an estimated 124.7 million minutes of electric service interruptions by automatically re-routing power (often in less than a second) to prevent an outage or dramatically reduce outage durations.[read the study here]
The city created a standard other communities strive to achieve; we often see communities aiming for the $70 gigabit price point offered by EPB. As a leader for...Read more
Tennessee Fiber Optic Communities has released another quality video focused on restoring local telecommunications authority. This three minute feature describes the importance of high speed connectivity to local economic development.
The video offers specific examples of businesses that relocated to places like Jackson and Chattanooga, comparing business connectivity in places with municipal networks to areas where high-speed connections from incumbents are costly and hard to come by.
Check out the video from the Tennessee Fiber Optic Communities:
Chattanooga was hot in August - and we don't mean just weather-wise. EPB Fiber Optics achieved a major milestone, raising subscribership to over 75,000. The Gig City also outpaced the rest of the state in new startup activity and received recognition from Outside Magazine as the 2015 Best Place to Live in America.
The Times Free Press covered the Chattanooga startup scene in a recent article, describing how the city is leading the state in economic investment for new business ideas. When compared to the same period in 2014, Hamilton County's initial business filings rose 12.6 percent in the April - June 2015 period. Statewide that figure for the same timeframe was 9.9 percent.
The Times Free Press article focused on Platt Boyd, an architect and entrepreneur who came to Chattanooga with his 3-D printing business. He moved his business there after competing in the 2014 GigTank. His 3-D printer large enough to create walls may one day change the way buildings are constructed.
"If you are searching for a place to open up a business and looking for a community to grow in, I think the very positive experience of our startups here and the rather unique network of support that Chattanooga offers (are) a really big advantage and draw for a lot of enterpreneurs," said Mike Bradshaw, executive director of The Company Lab, a nonprofit group that works to help startup ventures get off the ground. "Branch Technology, and many other similar companies, have found they can succeed in Chattanooga."
Apparently when measuring quality of life, some people consider factors outside of Internet connectivity: Outside Magazine applauds the Chattanooga sandstone climbing cliffs, its 120-mile mountain bike trail, and the Tennessee and Oconee Rivers where kayakers can find thrilling rapids. But outdoor adventure is not all Outside considered when handing out the award; the presence of the fiber network and its value to young entrepreneurs favored Chattanooga:
“The Gig showed that Chattanooga was committed to developing business,” says Joda Thongnopnua, communications director of...
For years, we have been frustrated at the tendency of communities and consultants to view municipal fiber networks as a binary decision. Should we or shouldn't we? Should they or shouldn't they? At its worst, it is framed with the most expensive approach - borrowing for a citywide all-at-once approach.
Consider this framing by a recent story in a Portland, Oregon suburb from the Oregonian:
Hillsboro officials have heard back from the consultant they hired to examine the feasibility of building a municipal fiber network that would bring high-speed, lower-cost Internet service to city residents.
The answer? Don't do it.
Stories like this make my blood boil. It is the absolute wrong question. But to delve into it, I want to abstract away from any specific consultants or approaches. This is not a failing of a single consultant, but something we have seen to various degrees from many.
Jumping ahead, the correct approach is to develop a description of the problems a community faces or wants to solve relating to Internet access. Then, examine a variety of approaches to pick the best option rather than only evaluating the single most expensive option.
Some consultants are very happy to bid a project, answer a narrow question, and then let the community go on its perhaps puzzled way. They have the list of phone poll questions, the spreadsheet full of assumptions, and final feasibility report template all ready for the next community. (We do not offer consulting services.)
Other consultants go out of their way to educate, guide, and otherwise help the community develop and achieve its objectives. These consultants may appear to cost a bit more, but actually can be much more cost effective. Some consultants bid the bare minimum, planning to charge extra later for supposedly supplemental information that is actually essential for continuing the process.
A consultant should be a guide to achieving objectives rather than simply evaluating a single, likely over-simplified question. It all starts with what questions a community asks. After doing some initial research (possibly perusing our Community Connectivity Toolkit), community leaders may be tempted to ask a consultant...Read more
If you are lucky enough to live in a community where you have a municipal network as a provider, you already know they often go the extra mile to serve customers. However, they don't always market as well as the incumbents, something that is starting to change with naturally viral ads. Enter Chatanooga's "Fibervention" campaign.
The campaign encourages current subscribers to nominate non-suscribers for a gift package:
- Three months of FREE EPB Fiber Optics service
- Three months of FREE Smart Network or Smart Network Plus service
- A Roku online streaming player
- Six months paid subscription to Netflix
- $100 iTunes gift card
- EPB branded gear
They have even created this video, highlighting all the reasons why EPB is so much better than the competition:
As a follow up, EPB released a second video showing the installation at the home of Ms. Martha, the first winner.
With winners like Ms. Martha, this campaign is sure to draw some attention. If you pay attention, you'll see Chase, an actual EPB installer that has become very popular around the community, with some people actually requesting he specifically install their service. At a conference awhile back, many of us assumed in an early ad that he was from a stock photo, but he is real.
After a feasibility study on the possibility of a municipal triple-play fiber network left Cleveland Utilities feeling "…not overly optimistic…" community leaders have decided to rethink their strategy. The utility board recently voted 5-0 to look deeper at a network that would offer only Internet and voice services.
Rather than study the feasibility of serving the entire community, CU wants to first try their hand at working on a limited area with a pilot project. The next step is to work with a consultant that will conduct a more focused feasibility study and develop a business plan.
In June, CU CEO Ken Webb told the board:
"I will go ahead and tell you that it's not overly optimistic about us being able to provide 'triple play' [Internet, television and phone] services," Webb said. "The capital requirements are extensive, and the startup cost could present issues."
"There is a possibility of offering services that are not full-blown services," Webb said. "There are a lot of decisions yet to be made, and a lot of review has yet to take place."
After more review of the study, Webb asked the board at the July meeting to consider further consideration for the pilot project, much like the process in Erwin, Tennessee. The Times Free Press covered the meeting where Webb reported that Erwin expected to break even on its pilot project once it took on 180 customers. After recently commencing the project, it quickly signed up 150 subscribers.
As municipalities are considering how to improve their local connectivity, subscriber interest in video services continues to drop. The associated expenses such as head end equipment and the rising cost of content lead a number of them to offer only Internet access and voice. Longmont, Colorado, and Sandy, Oregon, are two recent networks that have decided not to...Read more
For some five years now, many have been talking about gigabit Internet access speeds. After arguing for years that no one needed higher capacity connections, Comcast has finally unveiled its new fiber optic option. And as Tech Dirt notes, it is marketed as being twice as fast but costs 4x as much (even more in the first year!).
We decided to compare the Comcast offering to muni fiber gigabit options.
For more information on the great offer from Sandy, see the video we just released about their approach.
Following up on our post last week noting the new video from Tennessee Fiber Optic Communities, another video recently posted explains what needs to change in Tennessee law for Chattanooga to expand Internet access beyond the current footprint. EPB Chief Operating Officer David Wade also explains the process the municipal electric distributor will use to connect nearby communities.