As the Covid-19 pandemic continues and the federal response sputters, it’s clear that the responsibility of getting our local economies back on track now lies largely with cities and states.

To help state and local governments responding to the coronavirus, the American Sustainable Business Council (ASBC) released a set of policy recommendations, “From Crisis to Opportunity: Recommendations for State & Local Governments,” in late May. ASBC’s policy suggestions touch on various issues, including Internet access. The guide directs government officials to promote cooperative and municipal networks and remove barriers to community broadband in order to expand Internet access.

ASBC describes the thinking behind the recommendations:

As socially responsible businesses and thought leaders, we have long advocated for a triple bottom line of people, planet, and profit. None of these values are mutually exclusive. Together, through local investment, equity and accountability we can rebuild our post-COVID economy stronger, more sustainable, and enduringly just.

How Cities and States Can Rebuild Sustainable Economies

ASBC represents more than 250,000 businesses and advocates for a vibrant, sustainable economy. Read more about the group and its principles on its website.

The recommendations are focused on actions that state and local governments can take because they are on the frontlines of the pandemic’s effect on local economies. “Even with the passage of three federal stimulus bills (with more promised), these leaders will remain in the driver’s seat, and they now need bold ideas,” ASBC explains.

However, ASBC also sees the ongoing crisis as a chance to fix existing issues, saying:

We believe that this moment provides state and local governments an opportunity not only to continue leading the way through this crisis but also in solving the structural problems the federal government has too long neglected . . . Most of our suggested policies effectively provide not only economic stimulus but lasting social, environmental, and public benefit.

Accordingly, while the pandemic has exposed our country’s many digital divides, it did not create them...

While large Internet service providers routinely face some of the lowest customer satisfaction rates in the country, municipal broadband networks, like FairlawnGig in Fairlawn, Ohio, have set themselves apart by offering superior customer service to residents and businesses.

Case in point: recent subscriber surveys from FairlawnGig revealed that 94% of residential respondents were satisfied with their service from the community-owned network. Businesses in Fairlawn also appreciate the municipal fiber provider. A similar survey given to businesses showed that about 700 jobs — at least — can be directly ascribed to the FairlawnGig network.

“Our customer service revolves around our building a strong and diverse network to our residents and businesses,” Fairlawn Deputy Director of Public Service Ernie Staten said in a press release. “We have the extremely high customer satisfaction scores to prove it.”

Numbers Don’t Lie

FairlawnGig conducted its survey of residential subscribers at the end of April and found an astonishingly high rate of satisfaction among those surveyed. Overall, 94% of respondents said they were satisfied with the service and 77% reported that they were “very satisfied,” which is impressive even with an accuracy range of plus or minus four percentage points. Another three quarters of survey takers said that FairlawnGig’s customer service is “excellent.”

In addition, about half of respondents said that FairlawnGig was “extremely important” in their choice to live or stay in the community. And the survey found that activities like working from home and streaming movies and other entertainment increased after residents started subscribing to FairlawnGig’s Internet access.

A survey given to businesses in March revealed similar satisfaction with FairlawnGig. About half of...

I have been tracking from afar local grassroots efforts in Cambridge, Massachusetts, to start a municipal broadband network for years. I've visited them locally and spoken to various people from citizens to elected officials about the different options. The following are my observations. I'm not trying to channel their thoughts on how to move forward.

Cambridge is a high-tech city with nearly ubiquitous coverage from Comcast, delivering more or less the same services they offer to millions of homes — which is too say mostly reliable and high-cost Internet access (that will be still higher cost next year and the next after that). In the case of Comcast, it comes with crippled upload speeds compared to fast download capacity. Customer service is . . . well, you do your best to never have to use it.

But with MIT and Harvard within its confines, many in Cambridge are well aware that Internet access can get so much better and not be mediated by a company willing to spend millions in D.C. to preserve its right to set up tollbooths for certain kinds of content if they so choose.

However, Cambridge is remarkably similar to Palo Alto, which is also home to high tech households that mostly use Comcast cable and sometimes have the option of AT&T fiber. And in both instances, there is a strong case for some kind of municipal network that would create more local Internet choice. Both appear to have significant support in the community for a public option. But both also have city staff that have decided to prevent any meaningful investment.

They have run into the challenge that Seattle also wrestled with. These high profile cities have refused to consider creative, incremental, and targeted efforts. Instead, they have focused almost entirely on the costs of duplicating Chattanooga or Wilson, where the community built the entire citywide at once with debt-financed capital.

In Cambridge, the city council is rebelling after having been stymied by a city manager that has successful resisted efforts to study municipal broadband for years.

City Manager DePasquale has consistently refused to act on municipal broadband despite a...

“While most of us take a high-speed Internet connection for granted, many living in rural areas feel disconnected,” states North Carolina television station WRAL’s new documentary, “Disconnected,” which first aired on March 19.

The documentary features local officials, healthcare professionals, small business owners, and families from across the state discussing the importance of high-quality broadband access and the struggle to connect rural areas. Though “Disconnected” was recorded before the Covid-19 outbreak forced schools and businesses to close nationally, the ongoing crisis further emphasizes the necessity of getting all North Carolinians connected to affordable, reliable Internet access.

“Disconnected” was created with help from the Institute for Local Self-Reliance, the North Carolina League of Municipalities, and Google Fiber. Watch the documentary below or on the WRAL website.

A Tale of Two Cities

To illustrate the importance of connectivity for everything from education to healthcare, “Disconnected” takes viewers to two small North Carolina towns — one with high-speed Internet access and one without.

In Enfield, home to 2,300 people, businesses and residents alike struggle to get connected, and town officials face difficulties attracting new employers to the area. Enfield Middle S.T.E.A.M. Academy reports that about 60 percent of students don’t have Internet access at home. WRAL interviews one student’s family, which only has unreliable satellite connectivity. “It’s a lot of running around,” says Lashawnda Silver, the student’s mother. “If I don’t provide it for her, she’s going to lose out.”

Similarly, an Enfield health clinic says that most patients aren’t able to connect at home and even 40 percent of staff lack home broadband access. “It’s a barrier for their healthcare,” explains Mary Downey, Family Nurse Practitioner.

The city of Wilson is less than an hour south of Enfield, but it’s a world apart in terms of connectivity. Wilson's 49,000 residents have access to gigabit speeds over the city's reliable fiber network, Greenlight. We’ve...