This week on the Community Broadband Bits Podcast Christopher talks with John Bowcut, Director of Information Systems and Network Director for Spanish Fork Community Network in Spanish Fork, Utah. As John approaches the end of his career he reflects on the network's founding, its success over the last two decades, and the missed opportunities which stemmed from a 2001 law limiting municipal networks.
That Spanish Fork has achieved an impressive level of success is revealed by the numbers. In 2013, the utility had already paid off the majority of its debt and enjoyed a take-rate of 60% of the community of 35,000. In 2015, it began a fiber buildout to replace the hybrid fiber-coax neighborhood by neighborhood. By refusing to take on any new debt and focusing on neighborhoods with the most interest, the network was able to spend about a million dollars a year over the last five years, and is close to completion. Today SFCN enjoys a take-rate of 78% on its Internet service in the city of 40,000, with some neighborhoods subscribing at a rate of almost 100%. It continues to save Spanish Fork over $3 million a year, adding to the tens of millions it has already saved the community.
To what does John attribute their success? Community. Finding qualified, passionate people to build a network dedicated to the needs of people and businesses in the surrounding area. He highlights the utility's customer service and responsiveness to its users needs. Christopher and John consider the success of SFCN in the context of the the long-term consequences of HB 149, which in 2001 installed signficant new hurdles by preventing new municipal from providing services directly to residents and businesses like SFCN does. Finally, Christopher and John talk the importance of marketing, and using it as a way of forging community connections and creating messaging that fosters dialogue.
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