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Illinois Munis Partner with Local ISP for Gigabit Network - Community Broadband Bits Episode 160

The southern Illinois cities of Urbana and Champaign joined the University of Illinois in seeking and winning a broadband stimulus award to build an open access urban FTTH network. After connecting some of the most underserved neighborhoods, the Urbana-Champaign Big Broadband (UC2B) network looked for a partner to expand the network to the entire community. 

In this week's Community Broadband Bits podcast, we talk with UC2B Board Chair Brandon Bowersox Johnson and the private partner iTV-3's VP and Chief Operating Officer Levi Dinkla. The local firm, iTV-3, already had a strong reputation as an Internet Service Provider as well as operating other lines of business as well. 

In our conversation, we talk about iTV-3's commitment to customer service, their expansion plan, and how the network remains open access. Read our continuing coverage of UC2B here. See the neighborhood signups here

This show is 20 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed.

Transcript below.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to bkfm-b-side for the music, licensed using Creative Commons. The song is "Raise Your Hands."

Call Center Central: Morristown, Tennessee?

The city of Morristown, Tennessee received more positive economic news recently when Sykes Enterprises, a global company that operates in more than 20 countries, announced plans to open a call center in an abandoned big-box store and connect to the city’s municipal network, FiberNet. Sykes estimates that the call center will employ up to 500 workers over the next three years, the large majority of which will come from the Morristown community. 

In Morristown, Sykes will join Oddello Industries, a furniture manufacturer, and the Molecular Pathology Laboratory Network, a personalized health firm – other companies that have cited the fiber network as an important part of their decision to locate facilities in the city of 30,000 people. 

According to the president of the Morristown Chamber of Commerce, Marshall Ramsey, the existence of FiberNet played a role in attracting the 50,000-plus employee firm to Tennessee: 

For Morristown to be able to have a local provider and a secondary provider in AT&T with a gig gives us that redundancy that most companies can’t get elsewhere in the country. 

FiberNet is operated by Morristown Utility Systems, the publicly owned electric and water utility. It began offering gigabit Internet speeds in 2012, though it has served local businesses since 2006. 

This is the second time in two months WBIR – Morristown’s NBC network – has run a story about FiberNet. In May, the station covered the way in which the municipal fiber network has stimulated economic development by increasing competition between service providers. When FiberNet upgraded its network to provide gigabit speeds, the incumbent telephone company in Morristown, AT&T, responded with some upgrades of its own. Morristown is one of a select few cities to have multiple gigabit-offerings, along with neighboring Chattanooga, Tennessee.  

Gig City Sandy: Home of the $60 Gig

Located at the foot of Mount Hood in Oregon, Sandy's municipally-owned full fiber network offers gigabit Internet service for under $60 to every resident in the city. Sandy is one of the few municipal FTTH networks that has been built without having a municipal electric department.

The Institute for Local Self-Reliance released this short video this week about the city’s approach—it should be a model for others who want faster Internet, but remain paralyzed by the big telecom monopoly stranglehold.

City managers, frustrated that they couldn't even get a DSL line in to City Hall started off by building their own wireless and DSL network, beginning in 2001. Today, 60% of the community has already subscribed to the Fiber-to-the-Home network, or is on a waiting list. View the video below, or on YouTube here.

Be sure to check out our report on Sandy, SandyNet Goes Gig: A Model for Anytown, USA.

Last-Mile FTTH Via Nonprofit Networks in New York State

Western New York residents are welcoming the presence of a new Internet service provider, Empire Access, competing directly with Time Warner Cable and Verizon. Besides satisfied customers, no data caps, and no usage-based billing, Empire is different from the incumbents in another way - it uses nonprofit network infrastructure to deliver services.

StopTheCap writes that Empire Access utilizes the Southern Tier Network (STN) to connect to communities in Steuben, Chemung, and Schuyler Counties in its southern service area. STN's 235-mile backbone was deployed when fiber-optic manufacturer Corning contributed $10 million to build the network and the three counties contributed the remaining $2.2 million. Construction on the open access network was finished in the spring of 2014.

Axcess Ontario provides the fiber route in the northern region of the Empire Access service area. The network is also a non-profit model and similarly developed to serve business, community anchor institutions, and ISPs. The organization began 10 years ago with the establishment of the nonprofit. The Ontario County Office of Economic Development /Industrial Development Agency provided startup costs to deploy the $7.5 million middle-mile open access dark fiber network. Axcess Ontario is also over 200 miles long. 

For now, the locally-owned company that began in 1896 with one telephone and grew from there, is taking a different approach then its much larger competitors. From StopTheCap:

Empire targets compact villages with a relatively affluent populations where no other fiber overbuilder is providing service. It doesn’t follow Google’s “fiberhood” approach where neighborhoods compete to be wired. Instead, it provides service across an entire village and then gradually expands to nearby towns from there.

KeepBTLocal Working on Plan to Purchase BT

Burlingtonians love their municipal network. We have reported in the past that, prior to the sale of the network to Blue Water LLC, a group of locals organized to create the KeepBTLocal cooperative. Recently, the organization reaffirmed its commitment to purchase the network when it goes up for sale, a condition of the Blue Water LLC transaction.

A customer satisfaction survey in April revealed that BT customers are more than twice as satisfied with their provider as those obtaining service from competitors. The VTDigger reported survey results:

· 87% customer satisfaction with BT’s Customer Service;

· 24% of customers chose BT’s services after being recommended by a friend or family member; and

· General impression of BT by non-BT customers saw a 10% “positive” increase over their 2014 impression.

The survey also reported that customers with other providers were 40% satisfied with their service.

BT offers 150 Mbps for $55 per month and gigabit service for $85 per month or $70 per month with a 12 month contract. All speeds are symmetrical.

It has been a long road for BT after prior city leadership covered up years' worth of cost overruns creating serious financial difficulties for the community. Eventually, CitiBank filed suit to recover the $33 million Burlington owed. The two settled and Burlington eventually transferred ownership to Blue Water with the city still leasing. The ultimate goal for the city is to sell the network. Enter KeepBTLocal.

According to a June VTDigger article, the coop has been working with a former telecommunications industry executive now working as a consultant. They are developing business and acquisition plans to purchase the network when it goes up for sale within the next few years.

Andy Mortoll, Chair of the Board of KeepBTLocal told VTDigger:

KC Fiber Innovates in North Kansas City - Community Broadband Bits Episode 157

Every now and then, we stumble across something, read it twice, and then decide we need to verify it. In North Kansas City, a municipal fiber network operating in partnership with KC Fiber, is delivering a gig to residents at no ongoing charge after a reasonable one-time fee. To get the story, our interview this week for Community Broadband Bits is with Brooks Brown, Managing Partner of KC Fiber. KC Fiber is now running the North Kansas City municipal fiber network, liNKCity. 

The network delivers a free gigabit to the schools and after a one-time fee of $50-$300 (depending on desired connection capacity) residents can get a high quality fiber Internet connection with no additional charges for 10 years. KC Fiber is not your ordinary ISP, coming from the data center world where it does business as Data Shack. We discuss how this background makes it easier for KC Fiber to offer the gigabit at no ongoing cost in our interview. Read the rest of our coverage of North Kansas City

This show is 16 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed.

Transcript below.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to bkfm-b-side for the music, licensed using Creative Commons. The song is "Raise Your Hands."

Chattanooga Video Explains Potential Gigabit Expansion Process

Following up on our post last week noting the new video from Tennessee Fiber Optic Communities, another video recently posted explains what needs to change in Tennessee law for Chattanooga to expand Internet access beyond the current footprint. EPB Chief Operating Officer David Wade also explains the process the municipal electric distributor will use to connect nearby communities.

Gigabit Internet for North Central Ohio Schools

Consolidated Electric Cooperative, a nonprofit, member-owned cooperative, will soon offer gigabit broadband in rural North Central Ohio. They intend to first offer the gigabit to local schools and then to businesses.

According to eSchoolNews, Consolidated Electric Cooperative will provide 15 school districts with gigabit connectivity. The school districts will then have greater access to online resources and be better able to comply with mandated online testing in Ohio. In the article, Doug Payauys, vice-president of information systems for Consolidated Electric Cooperative, described the need for improved Internet access in schools:

"Technology is creating a shift in today’s classroom, and it’s transforming the way teachers educate and students learn. As the country becomes a more digital-based society, schools must work to transform lesson plans and accommodate new technologies” 

The gigabit broadband will also improve the Wi-Fi in the school districts, providing more bandwidth for wireless learning devices. Wireless connections almost always depend on wireline backhaul to ensure each access point does not have a bottleneck between the user and the larger Internet. With better Wi-Fi, the schools hope to support an online curriculum for students to learn at their own pace.

Consolidated Electric Cooperative also intends to offer the gigabit connectivity to local businesses. They already offer some broadband connections to businesses through their Enlite Fiber Optic Network. They first began to develop this network in 2010 with some costs covered through the Broadband Initiatives Program created by the stimulus effort. Since then, they have expanded the network which now consists of 200 miles of fiber optic cable from Columbus to Mansfield, spanning five rural counties in North Central Ohio.

Sonic.net Lights Up In Brentwood CA

Last summer the community of Brentwood began working with Sonic.net in a plan to use publicly owned conduit for a privately owned fiber network. Earlier this month, the partners celebrated completion of part of that network and officially lit-up the first residential neighborhood served by Sonic.net's fiber gigabit service.

The Mercury News reports that residents are much happier with the new Internet service provider than they were with incumbents Comcast and AT&T:

"I had no lag, no buffering, no waiting -- it almost feels like the Internet's waiting on you, rather than you waiting for the Internet," said Brentwood resident Matt Gamblin, who was one of the first residents to sign up for the service. "The hardest part about the process was canceling my old Internet."

Brentwood began installing conduit as a regular practice in 1999; the community adopted the policy as a local ordinance, requiring new developers to install it in all new construction. The city has experienced significant growth and the conduit has grown to over 150 miles, reaching over 8,000 homes and a large segment of Brentwood's commercial property. As a result, they have incrementally developed an extensive network of fiber ready conduit. 

As part of their agreement with Sonic.net, Brentwood will save an estimated $15,000 per year in connectivity fees because the ISP will provide gigabit service at no charge for City Hall. Sonic.net will fill in gaps in the conduit where they interfere with network routes. In school jurisdictions where 30 percent or more of households subscribe, public schools will also get free Internet access. (We have grave concerns about the impact of only extending high quality Internet access to schools where households are better able to subscribe to Internet access at any price point.)

City officials hope to draw more of San Francisco's high tech workforce to town. Over the past two decades of population growth, the city has prospered but community leaders want to diversify: