Tag: "telephone"

Posted February 28, 2012 by christopher

Kentucky is considering a bill that would significantly change rural telephone service in the state. An editorial examines in issue here. We signed on to a letter opposing the bill, reprinted below:

Dear Senate Standing Committee on Economic Development, Tourism, and Labor:

A harmful bill is before you this week that would cut basic telephone service to rural, low-income and elderly Kentuckians. Senate Bill 135, if approved in your committee, threatens access to what most consider a basic lifeline, including 911-emergency service, for Kentucky’s most vulnerable citizens.

As rural Internet and broadband advocates, we know the importance of having access to all forms of communication, including basic telephone service. Communication is a fundamental human right. Lack of basic telephone service isolates people and denies them the right to communicate. Without basic telephone service, rural people will be further isolated from economic and civic participation, and disconnected from the safety our nation’s vital emergency service network.

You have the power to ensure that all Kentuckians can continue to count on basic telephone service.

SB 135 would allow AT&T, Windstream, Cincinnati Bell, and other telecommunications companies to end their obligation as “carriers of last resort.” A Carrier of Last Resort is a telecommunications carrier that commits (or is required by law) to provide service to any customer in a service area that requests it, even if serving that customer would not be economically viable at prevailing rates.

Carriers of Last Resort are crucial to help people in rural, remote, and poor communities stay connected via basic telephone service. Because they are not profitable under a traditional market framework, these communities are the least desirable to corporations primarily interested in profits. The real tragedy of this bill is to further disadvantage the most vulnerable people in Kentucky by cutting their ability to communicate with their loved ones, elected officials, potential employers, medical providers and the society at large.

As rural constituents, we feel compelled to express our concern over the negative impact that SB 135 will have on rural, remote, and poor communities in Kentucky. Especially at a time when poverty rates are statistically high and jobs are scarce,...

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Posted November 12, 2010 by christopher

Spanish Fork, a well-regarded community broadband network, is now offering triple-play services on its hfc network. Previously, the town was offering broadband and television but recently added telephone after feeling the time was right.

From the article:

John Bowcut, director of Information Systems for Spanish Fork, said 15 percent of homes signed up when told telephone service was available over the cable. The network only used door hangers to advertise at first because it intended to have a slow rollout. Then the service was promoted in the city newsletter.

SFCN's phone rollout was slow for a reason. Small neighborhoods were notified one at a time, which allowed the network to handle the load. Bowcut said they didn't want to open sign-ups citywide and then have to tell people their connection date was three months out. He said the most people had to wait this way was 10 days.

Initially about 1,500 homes signed up for phone service, out of 5,534 homes in Spanish Fork.

The new telephone service runs an economical $14.95 with a variety of features. 75% of the town takes at least one service from the network, perhaps because of the great customer service:

Perrins was a beta tester for the system. He thought going through that process was awesome. They fixed every problem quickly and fine-tuned the network. "It was fun because the employees were so excited and eager to find and fix the problems."

Prior to the telephone rollout, only some 60% of the community took a service from the network, as explained in this article

About 60 percent of Spanish Fork residents already subscribe to SFCN's cable TV and high-speed Internet. The customer appeal of the city-run communications utility is that Spanish Fork provides both the infrastructure and the service -- a practice that was actually outlawed by the Utah Legislature in 2004, though Spanish Fork was grandfathered in.

This means SFCN can cut out any middle-man service provider, which amounts to about $2 million in savings each year, Mayor Wayne Andersen said.

"I think it was a sad day when the state Legislature put the kibosh on that sort of thing," Andersen...

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Posted March 18, 2010 by christopher

In 1999, the city of Spanish Forks in Utah began building a $7.5 million publicly owned cable network to offer broadband and cable television services. Since then, the network has created some $2 million in community savings from the lower rates created by competition. In February of 2009, Spanish Fork Community Network received the "Business of the Month" award from the local Chamber of Commerce.

Last month, they announced that they will be adding telephone services to the network by contracting with a private provider that will actually offer the service.

When most people think of Utah and broadband networks, they think of UTOPIA, the open access network that has had a variety of problems. The Spanish Fork Network has been quick to note their successes (I suspect they are also frequently attacked by the incumbent-loving Utah Taxpayers Association group):

Bowcut gave his budget report and said SFCN had over $400 thousand in retained earnings. "We are not going under."

He also added that they built the network at a time when private providers refused to invest in the community.

Hat tip to FreeUTOPIA for noting these stories.

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