The following stories have been tagged dsl ← Back to All Tags

Transcript: Community Broadband Bits Episode 224

This is episode 224 of the Community Broadband Bits Podcast. ILSR research associate and writer, H.R. Trostle, joins the show to discuss the recent report on North Carolina's connectivity and the importance of cooperatives. Listen to this episode here.

H.R. Trostle: The telephone cooperative are very used to serving these very sparsely populated rural areas in North Carolina. That's what they were designed to do. That's why they were made.

Lisa Gonzalez: This is episode 224 of the Community Broadband Bits Podcast from the Institute for Local Self-Reliance, I'm Lisa Gonzalez. Recently, we released a report focusing on the availability of high-quality Internet access in North Carolina. H.R. Trostle, a research associate at the Institute and one of our authors on, analyzed data from several different sources and she's talking to Chris this week to discuss her conclusions. She and Chris, who co-authored the report with her, discovered that municipal networks and cooperatives have an important role to play in North Carolina. Take a few minutes to check out the report and check out the detailed maps that show the results of their analysis. The report is titled North Carolina Connectivity: The Good, The Bad, and The Ugly. It's available at and Now here are Chris and H.R. Trostle, from the Institute for Local Self-Reliance, discussing in detail their recent report and their findings on Internet access in North Carolina.

Christopher Mitchell: Welcome to another edition of the Community Broad Bits Podcast. Coming to you live today from the Institute for Local Self-Reliance offices in Minneapolis, with H.R. Trostle, the co-author of our new report on North Carolina. Welcome to the show.

H.R. Trostle: Thanks Chris, it's great to be here.

Christopher Mitchell: Hannah.

H.R. Trostle: Hi.

Christopher Mitchell: I thought we would start with a broad overview of what did the report cover.

H.R. Trostle: The report covered everything from electric coops to municipalities and included telephone coops. It involved a lot of digging through a lot of FCC data.

Christopher Mitchell: What kind of data? What were we looking for?

H.R. Trostle: I looked at the FCC form 477, which is deployment data. It also includes maximum advertised upload speeds and download speeds, but it doesn't include things like pricing information.

Christopher Mitchell: Right. This has been long one of the issues that we have found infuriating is that the carriers can just say what they're offering. Maybe that's true, maybe it's not. To some extent, it's very difficult for CenturyLink to know what it can offer in rural areas, because the DSL is so poor. It varies from house to house, but they never have to disclose what they're charging for it, which really makes it difficult to make good policy around this.

H.R. Trostle: Yeah, they also don't differentiate between different tiers, so it literally only tells me the maximum advertised. They may advertise that they offer 15-20 megabits a second, when in actuality you get maybe two.

Christopher Mitchell: Right. We know that that situation in Pinetops, just outside of Wilson, which we'll cover here in a few minutes, but I think one of the things that I found most interesting was that basic broadband access, which is overstated. You know, actually, why don't you just give us the numbers and facts that we're going to use from 477 data, from the FCC. Is that super accurate?

H.R. Trostle: It's not the greatest amount of accuracy. I could wish for more.

Christopher Mitchell: Is it randomly inaccurate, or is consistently inaccurate in one direction?

H.R. Trostle: It's mostly inaccurate in rural areas, because the census blocks are so large. The way the FCC's 477 is set up is each provider notes what they offer by census block. Rural areas tend to have very giant census blocks, with very few people.

Christopher Mitchell: That means that if a few people have access, maybe it's like the census block in which you have the edge of a town and you have a few people who have access, but the rest of the census block has no access. The form 477 data would suggest that everyone has access on that block.

H.R. Trostle: Exactly, even if two people have access, all twenty some people in the census block are considered as having access.

Christopher Mitchell: Let's imagine one other thing, which is to say that you have a census block in which, in the North side you have one provider's that's offering a service. In the South side, you have a different provider that's offering a service. In the middle, nobody can get anything, but we can't tell. As far as we know, I think about how that data is often interpreted. People might think there is competition in universal service in that block.

H.R. Trostle: It's actually pretty great. The FCC's form 477 specifically says that you should not try to use it to generate competition data, but everyone tries to use it to generate competition data for exactly that problem.

Christopher Mitchell: Right, but we can have a sense of at least -- The report, and the numbers in the report are a best case scenario.

H.R. Trostle: Yeah, absolute best case.

Christopher Mitchell: I find it interesting, I actually thought that North Carolina has better basic broadband access than I expected. What's basic broadband access and who has access to it there?

H.R. Trostle: Basic broadband access is the FCC definition of 25 megabytes per second download and 3 megabytes per second upload speed.

Christopher Mitchell: Advertised.

H.R. Trostle: Just advertised, obviously. You might not actually get that. In fact, some areas, you can get 20 megabytes per second as a normal, affordable speed tier. Then they also offer 100 megabytes per second at some absurd price. You can't actually get broadband.

Christopher Mitchell: Because even though you could get a decent connection, maybe from a coop, I think that's what you're talking about here. You have the coop that has a plan. It's one of the rare cases in which we have an understatement of who has decent access.

H.R. Trostle: Exactly.

Christopher Mitchell: In general, 4 out of 5 people in rural North Carolina, approximately -- There's a little bit of an overstatement there, but still most people seem to have basic broadband access from one provider.

H.R. Trostle: 4 out of 5 rural residents for sure, do. Supposedly according to the data, 93% of all of North Carolina has basic broadband access.

Christopher Mitchell: One of the things that I found interesting was that I think, when you look at the state's reaction, the state of North Carolina did their own report a few months ago. We were not really impressed with it. I think their conclusion was, "Wow, we're doing really well. Sure, we got to figure out some way of doing better, but we're doing really well." Our conclusion was that North Carolina's really not doing that well. In fact, I found interesting that when you look at their access to higher quality Internet access, you often find it's utterly lacking. You have that basic broadband tier as the maximum in a number of these rural regions, but there's nothing above that level.

H.R. Trostle: Yeah, it's very, very frustrating. Especially looking at where fiber is actually available. It tends to be available in urban areas or from coops.

Christopher Mitchell: Right, so there's not a lot of what we would call private sector or private company investment in fiber in rural North Carolina.

H.R. Trostle: Not at all.

Christopher Mitchell: Which I find very interesting, because their urban areas seem to be getting more investment, on average. None of those big companies are building out to everyone, but parts of their triangle, parts of Charlotte, parts of the suburbs around there, are getting fiber optic access from Google, from AT&T, from CenturyLink. At the very least they've announced it and made it available in a few partner buildings, but there's been a lot of announcements.

H.R. Trostle: There have been a lot of announcements but there's, from what I can tell, very little actually been done.

Christopher Mitchell: Well, they might just be on their way to doing it. It might be a charitable way of reading. In part, it does seem to me, and you and I both follow these things closely. It seems to me that there is some more investment in fiber optics in urban North Carolina areas than in your average metro regions around the United States.

H.R. Trostle: For sure, I've been looking at Minnesota and Tennessee as well. Doing something similar. There is so little actual private investment in those urban areas of Tennessee and Minnesota.

Christopher Mitchell: Okay. Let's move on to talking about some of the subsidies, because what I'm confused about is AT&T and CenturyLink seem to be getting a king's ransom from the Connect America fund, and yet they're not investing significantly in these areas, from what I can tell. How much are they getting?

H.R. Trostle: From the Connect America fund, AT&T's accepted about three and a half million dollars each year, to serve about 13,000 people by 2020 with not a broadband connection, but a connection of 10 megabytes per second, download speed.

Christopher Mitchell: Let's unpack this for a second, all right. Three million dollars per year for four years. Twelve million dollars?

H.R. Trostle: Just about.

Christopher Mitchell: To connect how many homes?

H.R. Trostle: To connect 13,000 in rural and under-served areas.

Christopher Mitchell: Specific areas where they do not have, according to the map, broadband access. By 2020, they will deliver a connection that's 10 megabytes down and 1 megabyte up, at a minimum.

H.R. Trostle: Yes.

Christopher Mitchell: Now, in some areas, and we'll talk about CenturyLink's numbers in a second. In some areas, I think we'll see them exceed that. I think CenturyLink will only provide that basic connection to some of their homes, but some of their homes will probably get a 40 by 5 connection or, occasionally, maybe, a gigabyte. I really doubt that, frankly, but they'll probably -- Homes that are close to the DSLAM, which, I always call it the magical device that turns your copper phone lines into an Internet provisioning system. People that are close enough will get higher speeds than 10 by 1, but AT&T seems to be really going for that minimum speed. They're just doing this wireless only product. This news really came out after our report was put to rest, but it's worth noting that AT&T seems to be really taking it seriously that they do not have to out-perform 10 by 1.

H.R. Trostle: That's what they want to do. CenturyLink, meanwhile, is getting about 10 million per year. They're going to serve 36,000 people with that same baseline.

Christopher Mitchell: I can only imagine what these coops in North Carolina could be doing with 40 million dollars a year. I find it infuriating that Uncle Sam is throwing away here, in just two companies, 52 million dollars to provide connection that would have been obsolete last year. It's really, really frustrating. Let's move on to what the coops are doing. What did you find in terms of, let's talk about the telephone cooperatives first. What are they doing in North Carolina?

H.R. Trostle: Yeah, so there are eight telephone cooperatives in North Carolina. All of them are deploying some sort of fiber for Internet service. Six have committed to serving their entire service areas, several have actually completed those projects. The map is looking so much nicer.

Christopher Mitchell: Yeah, it's remarkable when you see the map that you've prepared, of where fiber exists in rural North Carolina. You see these areas in the central northern part of the state, you have this big block. In the northeastern part of the state, you have this big block where it seems that every last person has access because they're served by a telephone cooperative.

H.R. Trostle: Yes, and the telephone cooperatives are very used to serving these very sparsely populated rural areas in North Carolina. That's what they were designed to do. That's why they were made.

Christopher Mitchell: I was actually talking with a reporter and I made that exact point. The reporter was saying, "Is it surprising to you that the private sector is not getting this job done in rural North Carolina?" I was thinking, "No, it is not surprising." These are people who are served by co-ops because, for 100 years, we understand that the private sector does not do a good job providing the essential infrastructure for rural communities. The business model does not work for the way that they want it to. We have telephone coops and we have electric coops. It shouldn't be surprising that these approaches are the ones that are best serving North Carolina's rural communities.

H.R. Trostle: Yeah, and North Carolina has 26 electric coops. Several have already taken steps to providing Fiber-to-the-Home or Fiber-to-the-Business. Lumbee River, Blue Ridge Mountain, they are in possibly even more sparsely populated areas than the telephone cooperatives.

Christopher Mitchell: Yeah, and that's not very surprising, frankly. The electric coops serve so much of the state that, on average, I can imagine -- Not even average. The electric coops serve such a large part of the state that there's just so many more opportunities for them to be serving the least dense areas. The areas that are the hardest to reach, but these electric coops have, historically, I feel like, resisted getting involved. Are you seeing that changing in your conversations with North Carolina's electric coops or, as they call them, EMCs?

H.R. Trostle: Yeah. EMCs is electric membership corporation. That conversation is really changing and part of that is the electric cooperatives are deploying fiber to communicate with their substations. They already had that as a growing part of their electrical infrastructure. Now they can actually use that for telecommunications. Previously, their infrastructure that would have been good for broadband access would have been just the poles.

Christopher Mitchell: Yeah, when you say communicate with the substations, I always imagine them, "Hello substation, how are you doing today?"

H.R. Trostle: "Hello world."

Christopher Mitchell: I have to think, if I'm the state of North Carolina, I should be really excited about these coops investing and trying to promote that and doing everything I can to say, "Hey, how can we make this happen more quickly?" How is North Carolina reacting? You read the report. I skimmed it, I read some sections in-depth, but the state of North Carolina's report, did they really actually recognize the way that the coops are already doing this?

H.R. Trostle: They did not recognize the growing role of coops. Not at all. The state of North Carolina didn't even really address one of the barriers to electric cooperatives. Getting involved in telecommunications. There are some restrictions how an electric cooperative can access capital from the Rural Utility Service funds and from the USDA. It's rather discouraging to investment.

Christopher Mitchell: Yeah, so the state of North Carolina says, if you're an EMC. If you're a rural electric coop, you can not get telecom loans or grants from the Rural Utility Service to distribute those. You also can't form a subsidiary. Now there may be other ways for these EMCs to find of accessing capital and to be able to build these networks, but I just find it stunning that the state wants to say, "We're going to officially discourage you from accessing the USDA," which is the main system that has built our cooperative infrastructure system around the country. All of the electrical coops, the telephone coops, they've all depended on our rural utility service funding. North Carolina says, "Hey, you know what? You guys are investing in rural communities, but we're going to make it harder on you." It's the exact opposite of what you'd want.

H.R. Trostle: It is the complete opposite of what you want. That's not all -- Other states also discourage electric cooperative's investment. Tennessee, New Mexico, but there are work-arounds.

Christopher Mitchell: Where there's a will, there's a way, right?

H.R. Trostle: Pretty much.

Christopher Mitchell: That may not be true with some forms of municipal broadband investment, though. We've saved the biggest hot button issue for us last, which is HB129, or just H.129, depending on the system that you use in referencing it, but this is a law from 2011. We've talked about it so many times. The FCC repealed it, it came back through the 6th circuit, reinstated it, but basically North Carolina tells local governments, "You can not build broadband networks."

H.R. Trostle: North Carolina does not support municipalities building their own networks. H129 is sort of a zombie law in that it came back and has now ruined things for Highlands and Pine Tops and a few family farms that really were depending on that connectivity.

Christopher Mitchell: Yeah, let's talk about that. The City of Wilson, incredibly successful municipal fiber network. We've talked about them many times because they were, with Chattanooga, the two of them went to the FCC to roll back these laws. Wilson, during that period when the law was not in effect, built out to some of its neighbors that desperately needed access but did not have broadband access. This family farm in Nash County, they could not even basically run their IT systems, they couldn't be a modern packing facility because they didn't have the Internet access they needed. Wilson comes along, provides it to them, the state of North Carolina challenges the law, goes to the 6th circuit. The 6th circuit says, "The FCC does not have the authority to change that law, so the law's reinstated." Wilson's going to have to disconnect its fiber optics networks from the small community and the nearby family farms.

H.R. Trostle: Yeah, Wilson had to vote to do that. They could have tried to continue service, but it would have just led to an even greater mess.

Christopher Mitchell: They would have had to shut down their entire system, ultimately. Wilson City has universal access. Wilson County has significant access, but it all would have been at risk if they tried to continue under their current laws. As this goes to air, there will be one week left, basically, of service that Wilson will be providing nearby. Then it will have to turn them off. Now, this is the part that kills me, though. The fiber optics cables, the optical network terminal devices will be on the side of the house still. I find it incredibly frustrating that people are going to have all of the things that they need to have world class Internet service in their home, but the state will say, "You can't use it for that." Wilson can use it to monitor the electrical system, to say, "Hey, how you doing?" To the substations, to communicate with the substations. It's there, but they won't be able to deliver Internet service.

H.R. Trostle: I would say it's a quirk of the law, but it's actually the entire point.

Christopher Mitchell: Right, exactly. Here's a question then, as we head toward the end and I'm done ranting about the injustice in Wilson and Pine Tops and altitude in Highlands. What is the next step? What can North Carolina do if it actually has leadership that cares about promoting rural connectivity, rather than just lining the pockets of powerful CenturyLink and AT&T, their lobbyists and their interests?

H.R. Trostle: Well, it would be really simple to repeal H129, but I don't know if that's actually ever going to happen.

Christopher Mitchell: Well, let's go a step further and say, let's assume that that got rid of it. You have some towns that move forward, more importantly, perhaps, you have the existing networks able to expand and serve their neighbors. You still have a lot of areas, I mean what do you see in terms of the electrical -- Is it feasible to think that electric coops could solve most of North Carolina's problem? A way that partnerships with the telephone coops expanding outside of their areas? I mean, is this a pipe dream or is this something that could happen?

H.R. Trostle: No, this is entirely possible. The electric coops can work with the telephone coops to provide better connectivity. They don't have to actually worry about providing the telecommunication services themselves, they can simply partner with someone who already has experience in doing that.

Christopher Mitchell: One of the things that we're starting to get a sense, from some of the reaction to the report, is that this is starting to happen. There is hope, I think.

H.R. Trostle: There is. It would be a little bit nicer if they could get rid of some of the restrictions on the electrical cooperatives access to capital.

Christopher Mitchell: Right, and I also think, as you have the electric coops and the telephone coops doing this expansion. It must be incredibly frustrating. Let's imagine that you're just outside of the Wilkes cooperative area and the Riverfront Networks.

H.R. Trostle: RiverStreet.

Christopher Mitchell: RiverStreet Networks. You are right outside of there and you're not getting service from them. They're working with a couple of other areas nearby, but they can't build everywhere at once. North Carolina says, "Too bad, you can't get do it yourself. You have to wait until they come to you." Or something like that. I just, I think that the H129 restrictions are such a slap in the face to communities. To say, "Yeah, you're losing property value, you're losing businesses, people don't want to move in there, but you can't solve the problem yourself. You have to just hope that someone else is going to come along and solve it for you."

H.R. Trostle: Yep, even if you have the technical expertise, you're just not allowed to.

Christopher Mitchell: It runs totally contrary to everything that we believe in at the Institute for Local Self-Reliance and what people and communities should be empowered to do.

H.R. Trostle: Exactly.

Christopher Mitchell: I hope that people have a chance to check out this report. I think we're going to be seeing more maps, more exciting stuff coming from Hannah, from the work that you're doing. You already prove it a little bit, Tennessee and Minnesota are in the works. I hope people stay tuned to your work.

H.R. Trostle: I hope so too.

Lisa Gonzalez: That was Chris talking with H.R. Trostle, our colleague and one of the authors of our recent report on connectivity in North Carolina. You can download the report at and to learn about the urban/rural digital divide and how coops and muni networks are finding ways to close the gap. Remember, we have transcripts for this and other Community Broadband Bits podcasts available at Email us at with your ideas for the show. Follow Chris on Twitter. His handle is @CommunityNets. You can also follow stories on Twitter, where the handle is @MuniNetworks. Subscribe to this podcast and all of the podcasts in the ILSR podcast family on iTunes, Stitcher, or wherever else you get your podcasts. Never miss out on our original research by also subscribing to our monthly newsletter at Thank you to the group Mojo Monkeys for their song, "Bodacious", licensed through Creative Commons. Thanks for listening to episode 224 of the Community Broadband Bits Podcast.

Iowa Knows Co-op Connectivity

Once again we return to Iowa to learn about community networks and high-speed connectivity. Home to municipal networks such as in Cedar Falls, Lenox, and Harlan, Iowa also grows publicly owned networks of a different kind - cooperatives’ networks. The Winnebago Cooperative Telecom Association (WCTA) provides next-generation connectivity to rural areas, and is now upgrading infrastructure in its service area. WCTA uses Fiber-to-the-Home (FTTH) technology to provide Internet access of 100 Megabits per second (Mbps). 

Small Towns and Cities To Get An Upgrade

WCTA is now installing fiber in Forest City, home to about 4,000 people and the county seat of Winnebago County.

WCTA General Manager Mark Thoma told the Globe Gazette’s Forest City Summit newspaper, “We have to work closely with the city. Kudos to the city crew for locating (all the utilities). It’s been going very well.”

WCTA intends to install their fiber underground in Forest City and the municipal utilities department is facilitating the cooperative’s efforts by locating current utilities infrastructure. Collaborating will enable WCTA to bury their fiber without disrupting other services.

This upgrade to fiber will replace the copper lines towns served by WCTA, where members still use DSL. Customers in rural areas received an upgrade to FTTH several years ago. 

Rural Areas First

In 2011, WCTA received $19.6 million American Recovery and Reinvestment (ARRA) award for a fiber broadband project in rural areas throughout its service territory. Half of the money was a grant, and the other half was a loan.

While finishing the fiber builds in these rural areas in 2015, WCTA automatically bumped up the speeds of all rural members. Previous top speeds of 15 Mbps jumped up to 100 Mbps via FTTH but the $65 per month subscription rate stayed the same. WCTA's fiber network speeds are symmetrical, so upload and download speeds are the same.

Cooperatives Have Annual Meetings

The WCTA 66th Annual Meeting takes place today; vaudeville performer Peter Bloedel of Minnesota will entertain the members as they decide on the future direction of the co-op. Governed by the people they serve, cooperatives should be invested in building a vibrant future for their communities. 

WCTA is just one of many cooperatives that has taken on a community network project. Last year, telecommunications co-op Wiatel began a $25 million fiber project in western Iowa. Cooperatives are proving to be a promising option in rural areas where big corporations like Comcast, Centurylink, or AT&T don't anticipate the profit margin they need for their shareholders.

To learn more about cooperatives and Internet access, visit our cooperative tag and check out the work of ILSR’s energy program: “Re-Member-ing the Electric Cooperative” on the potential of rural electric cooperatives.

For Block Island, RI, a Better Network Could Be Blowin’ in the Wind

Eight strands of publicly available fiber optic cable made landfall on Block Island, Rhode Island this month, opening the door to Fiber-to-the-Premise (FTTP) for local businesses and residents. Local officials are moving forward with a once in a multi-generational opportunity to share an underwater cable with Deepwater Wind and National Grid. The energy companies are laying lines to the nearby Block Island Wind Farm

A Brief History of Eight Strands of Fiber

The island is home to only one municipality, New Shoreham, which covers the entire land mass. Block Island residents have struggled with poor utilities for more than a century. Located about 12 miles off the Rhode Island coast, the island has never been connected to the mainland electrical grid or Internet backhaul network. As a result, the town of about 1,000 year-round residents has reported the highest energy costs outside of Alaska and dismal Internet speeds of 2 Megabits per second (Mbps) or slower download and upload speeds that are even more lethargic.

Local residents have put up with unreliable DSL Internet access from incumbent provider Verizon; it delivers service via microwave antennae. The island’s lack of bandwidth was the talk of the town in 2014 when up to 20,000 tourists flooded the network during the summer months:

  • “We have Verizon and live down in Franklin Swamp. No cell service. Our Internet is painfully slow unless you wake up super early. We have no choice but to disconnect when we come out to the island!”
  • “I was on the island for two weeks in July... We have Verizon and service was practically non-existent. My husband needed to complete some work and I was trying to update web pages I manage. Only had service downtown. Even the shop owners were having difficulties.”

Taking Advantage of the Sea Breeze

The first U.S. offshore wind farm is changing all of that. Eight years ago, Deepwater Wind and National Grid envisioned the five turbine pilot program they named the Block Island Wind Farm. Local officials convinced National Grid to include a mainland Internet connection in its undersea cable. Block Island Times reported on their success in 2012, 

“Deepwater will lay the cable at no cost to the town. At each end of the fiber optic cable, it would be the town’s responsibility to negotiate with a telecommunications service provider – be it Verizon, currently under fire for its DSL speeds here, or another provider.”

Options on the Horizon

The local government decided to move forward without Verizon. They hired a consultant in 2012 to advise the island on how to construct a publicly owned broadband network that will benefit future generations on Block Island. 

After a feasibility study in 2015, the town issued an RFI for potential partners - Internet service providers (ISPs) to operate a publicly owned network and potentially to build it. Earlier this year, the town narrowed down its options to two models under either GWI or Crocker Communications. From the RFI response memo

“Under both these models, the Town builds the complete (FTTP) network infrastructure, as well as the interconnection on the mainland from the National Grid cable to a negotiated point of presence for the selected provider. The Town is responsible for the fiber cable, electronics, real estate and structures. [The Town] received no responses under which the vendor would build a fiber network.”

Solving The Island Issue 

Block Island’s history is not unique - island communities often struggle to attract investment from larger ISPs as they are remote, sparsely populated, and often hilly. Islesboro, Maine, and Doe Bay, Washington, both suffered with unreliable, frustrating Internet connections and decided to take matters into their own hands. Islesboro’s 566 residents voted recently to bond and will build a gigabit FTTH network. Doe Bay became a self-reliant community with a fixed wireless system built and operated by its own residents

Early projections estimate a $4.3 million expense for Block Island’s network. Local residents are set to vote on bonding specifics at a town financial meeting later this summer. 

With the wind farm scheduled to be operational before the end of 2016 and the fiber network to be connected in early 2018, Block Island has taken massive steps towards a better future for its residents. They’ll be among the first communities in the world to power themselves with wind energy and own a next-generation fiber-optic network. 

New Braunfels Takes Next Step In Texas

At a recent City Council meeting, New Braunfels council members approved $57,000 in funding for Phase II of a study to explore the feasibility of constructing a city-owned fiber network. The city's Industrial Development Corporation (4B Board), which helps guide the city's economic development initiatives, previously recommended moving on to this next phase of the project. 

Because state laws in Texas prevent municipalities from offering retail telecommunications services, New Braunfels must advance carefully. The city is proceeding with the consultant's recommendation to pursue a public-private partnership (PPP) for the proposed network. With this second phase of the study, the consultant will help the city release a Request for Proposals (RFP) to solicit interest from would-be private Internet Service Providers (ISP) for the city-owned network.

Clarification from Christopher Mitchell: In Texas, the term telecommunications does not include Internet service. Communities cannot offer telephone service but are able to offer Internet only type services.

Some Findings from Phase I of the Feasibility Study

At a February 4B Board meeting, the New Braunfels Assistant City Manager Kristi Aday noted that the proposed network would cost the city somewhere in the range of $3 - $5 million. A major factor in determining the cost of the network, she said, is whether to use underground fiber for the network or to go with an aerial approach, using poles owned by New Braunfels Utilities.

The full feasibility study, presented at a special joint meeting between the City Council and the 4B Board in March, also reports the results of a survey in which 132 businesses in New Braunfels answered questions about their connectivity needs. According to the results of the survey, 78 percent of city businesses get their Internet service from AT&T DSL or coaxial cable Internet access from Time Warner Cable. Because both technologies rely on copper, many local businesses cannot obtain the high-quality Internet access required for daily operations.

Among the companies who responded, a full 81 percent expressed dissatisfaction with the limited speed and unreliability of their current Internet access. Consultants found that while 15 of the 5,600 companies in New Braunfels have paid to deploy fiber connections to their offices, more than 99 percent of the city’s businesses can't afford such an investment.

How Are We Supposed To Work This Way?

It was just a year ago when at the Texas Legislative Conference in New Braunfels, panelists were not able to take questions from remote attendees because the Internet connection at the Civic Convention Center hit a glitch. At the time, discussions of municipal Internet infrastructure had already started and local leaders understood the urgency:

“We have Texans from across the state here ... and we were dead in the water until 10 a.m.,” [Greater New Braunfels Chamber of Commerce President Michael] Meek said. “That just heightens my awareness, and the awareness of others in the city, on why we’re doing this broadband initiative in town.”

He said the problem was with “the major Internet providers, which we continue to have problems with, whether it be the civic center or Wurstfest. Any business in town will tell you the same thing. That’s one of the reasons why the 4B Board and the chamber are jumping on top of this broadband initiative.”

Islesboro, Maine: RFP For FTTP Is Out There!

Islesboro is moving forward with plans to join Rockport, Sanford, and other Maine communities that want to improve connectivity for residents and businesses. They have released a Request for Proposals (RFP) to take them into the construction phase. From the Isleboro website:

The Town of Islesboro, Maine is seeking a contractor to manage the construction of a Fiber-to-the-Premise (FTTP) network spanning approximately 50 miles connecting 750 properties including a wireless component connecting outlying islands.

The Town is seeking bids for an Owner's Project Manager (OPM) to oversee fiber optic and wireless construction, network equipment installation, and inside wiring and customer premise installation.

Bids are due April 28th, 2016

The island town has also published a Question and Answer update to address common concerns.

The Maine Event

We have followed news of the proposed project, and learned that GWI will likely offer services via the publicly owned fiber infrastructure, much like in Rockport. Fairpoint DSL serves most of the island community's residents now and subscribers are not happy with unreliable, spotty Internet access. Last summer the community began the process of approving funding for the network, estimated at $2.5 - $3 million.

For more information, visit the Islesboro website.

Alaska Co-Op Upgrading to Fiber

It isn't very often we have the chance to share stories from the "Last Frontier," but a cooperative in the Valdez area is making news with a planned upgrade to fiber this summer.

DSL to Fiber

According to the Valdez Star, Copper Valley Telecom (CVT) subscribers will be enjoying a switch from old copper DSL Internet access to Fiber-to-the-Home (FTTH) when CVT upgrades its system. The new technology will also improve telephone service.

"Once complete, all voice and data will be delivered to the home over fiber optic line and the new electronic interface," CVT said. "Modems will also be replaced."

"There is no cost to the customer for the fiber installation," [CEO Dave] Dengel stated. "Customers will not be asked to pay for the new fiber or the electronics required for voice and Internet access."

Increasing Role of Co-Ops

CVT has served co-op members for more than 50 years with telephone service in the Valdez area and also serves the Copper River Valley and Cordova. Co-ops are bringing high-quality Internet access to rural areas across the U.S. and we expect to see more upgrades as existing co-ops switch to fiber. Co-ops know that their future depends on the future of their members because they are members, too.

As CVT Chief Executive Officer, Dave Dengel, put it, "By upgrading our network from copper to fiber, Copper Valley Telecom is preparing the community for the future."

Service Unavailable: The Failure of Competition - Community Broadband Bits Podcast 196

If you are paying close attention to discussions about broadband policy, you may have come across Fred Pilot's reminders that competition is not a cure-all for our Internet access woes across the United States. The blogger and author joins us for episode 196 of Community Broadband Bits.

Fred Pilot's new book, Service Unavailable: America's Telecommunications Infrastructure Crisis, discusses some of the history behind our current challenges and proposes a solution centered around federal funding and cooperatives.

We discuss the switch from telecommunications as a regulated utility, to which everyone was guaranteed access, to a system relying on competition, in which some people have many choices but others have no options. We also discuss the merits of a national solution vs encouraging more local approaches with federal financial assistance.

Fred's blog is Eldo Telecom and you can follow him on Twitter.

Read the transcript from this show here.

We want your feedback and suggestions for the show - please e-mail us or leave a comment below.

This show is 30 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can download this Mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Kathleen Martin for the music, licensed using Creative Commons. The song is "Player vs. Player."

Pulaski, Tennessee: "A Community Investing In Itself" With Better Connectivity

Pulaski, located in the area Tennesseans describe as the southern middle region of the state, has a fiber network other communities covet. When we contacted Wes Kelley, one of the people instrumental in establishing the network, he told us that the community always wanted to be more than "just Mayberry." Rather than settle for the sleepy, quaint, character of the fictional TV town, local leaders in Pulaski chose to invest in fiber infrastructure for businesses and residents.

A Legacy That Lives On

The county seat of Giles County, Pulaski has a long history of municipal utility service. The electric system was founded in 1891, and is the oldest in the state. The city also provides municipal water, sewer, and natural gas service. The electric utility, Pulaski Electric System (PES), serves most of Giles County, which amounts to approximately 15,000 customers. PES receives power from the Tennessee Valley Authority (TVA) and then distributes it throughout the county.

Pulaski is now known for its Fiber-to-the-Home (FTTH) network, PES Energize, but the city's first adventure in providing municipal Internet access began in 1993. The city developed dial-up service and within five years, 1,500 homes were using the service. The city abandoned the dial-up service to offer Wi-Fi but then sold that system to a private company.

Preparing PES

Leaders in Pulaski had their sights on connectivity beyond the limits of Wi-Fi. In 2002, Mayor Dan Speer and Dan Holcomb, the New CEO of PES, began exploring a publicly owned fiber network. Holcomb had previously lead a Michigan utility that offered cable TV and so used his experience to help establish the PES Energize network. AT&T (BellSouth at the time) provided DSL service and Charter offered cable Internet access but neither company performed to the satisfaction of the community. In fact, Pulaski had always suffered through poor quality service from its incumbents.

When Holcomb arrived, the community engaged a consultant for a feasibility study to examine in detail the idea of a publicly owned fiber network; Holcomb, Speer, and the rest of the city's leadership were not confident about the results. Before the community moved forward, Holcomb felt it was important they carry out a customer survey and a second feasibility study. In the spring of 2003, the organization undertook a survey and used the results to ready the utility to step into its approaching role as a municipal network utility.


Ready For The Next Step

Two years later, city and utility leadership felt that they were ready and completed a second feasibility study. This time, the results suggested a better outcome if Pulaski decided to invest in a publicly owned fiber network. In the spring of 2005, Pulaski developed a business plan that was approved in March by Tennessee's State Comptroller, as required by state law. In May, the city council voted to issue $8.5 million in General Obligation (GO) bonds to finance FTTH deployment and a data center.

Kelley had worked on a similar project in Hillsdale, Michigan, and even though Holcomb had asked him to work on the Pulaski project, Kelley was reluctant. Hillsdale had not pursued a network and Kelley did not want another disappointment. Once Pulaski's utility board and city council backed the plan, he knew the project had the support to move forward. Kelley accepted a position as Chief Marketing Officer for the utility. (Kelley talks more about his experience in Pulaski, Hillsdale, and his current role in Columbia, Tennessee, in episode 189 of the Community Broadband Bits podcast. Check it out to learn more.)

GO bonds are not one of the three most used types of financing for municipal networks but Kelley explained why they worked well for Pulaski. When a community chooses to fund any project with GO bonds, investors have an added measure of safety because the project and the loan are backed by the full faith and credit of the community. In other words, the issuing jurisdiction can use its taxing authority to pay back the debt, if necessary. As a result, the municipality, county, or other government entity issuing the bonds obtain very low interest rates. GO bonds require that the project developed be owned by the community and funds are typically used for projects that will be used by the entire community.

People Grow The Asset

Construction started in 2006, with fiber following the path of the existing power lines - when the lines were aerial, the fiber was installed on poles and when lines went underground, the new network followed suit. PES took the same approach with street lines and drops to homes. Line construction was completed in September 2006; the utility finished its Network Operations Center in November, and began testing right away. 

PES Energize began offering residential triple-play of cable TV, phone, and high-speed Internet services in January 2007 but its formal launch was not until the spring of 2007. When the network launched, it offered services at download speeds of 5 Megabits per second (Mbps), 10 Mbps, and 20 Mbps. Since then, speeds have increased. High-speed Internet access, video, and telephone are available in a variety of bundles or subscribers can purchase stand-alone Internet access for $35.95 (25 Mbps download / 5 Mbps upload), $75.95 (50 Mbps download / 7 Mbps upload), or $100.00 (100 Mbps download / 10 Mbps upload) per month.

By the time Wes Kelley left for his new position as Executive Director of Columbia Power and Water in 2012, PES Energize had achieved a 45 percent take rate. According to Mike Hollis, in charge of sales for PES Energize, the utility expands the network incrementally every year. By the end of January 2016, the network passed 5,609 homes and businesses. The utility's take rate is just under 49 percent in total with 2,729 of those properties passed subscribing to PES Energize.

According to Hollis, customers in rural areas are speeding up the expansions by footing the bill themselves. In PES' electric service area beyond the current network footprint, residents and business owners have approached the utility to ask for an estimate on the cost of expansion to their neighborhood. PES provides a figure for materials and pole attachment costs. Increasingly, these small pockets of rural neighborhoods, with nothing but dial-up or satellite, will chip in to pay for the construction. The neighborhood group cuts a check and the utility expands the network to that area.

Hollis noted that a local realtor is organizing the most recent example of a would-be subscriber funded expansion. He can't sell houses in his neighborhood where there is no high quality Internet access; homebuyers don't want houses with dial-up or satellite. He and his neighbors see the move as a necessary investment so he is leading the effort to obtain contributions from people in the neighborhood to pay for the fiber expansion.

Businesses In Mind

When PES launched, it also offered dark fiber leasing for organizations that wished to manage their own data needs. Most businesses in Pulaski purchase lit services and/or use the utility's data center. The facility housed a colocation facility, hosting services, and offsite data storage and was designed to withstand an F5 tornado.


In 2011, Speers, who had transitioned from Mayor to Executive Director of the Pualski-Giles County Economic Development Council, discussed how the network had improved functionality for local businesses in an interview with Craig Settles. Whether a local printer sending artwork to Los Angeles or a graphic artist sending catalogue material to Canada, Pulaski businesses heaved a sigh of relief when they tapped into PES Energize. Businesses today overwhelmingly choose PES Energize - 82 percent of those passed subscribe.

From the interview:

"The golden rule of economic development is, take care of what you got. Take care of your existing industry first. There’s no question they will use it. If you’re lucky enough to get an industry to come in because they need the broadband, then that’s gravy.

During this current economic downturn, we’ve focused a lot of attention on our existing retail base and entrepreneur development. We’re teaching businesses how to maximize their use of the network so they can broaden their customer base nationally through the Internet. Our philosophy is to tie in the use of technology to help the businesses we have."

Looking At The Long Term

Pulaski has not experienced significant population growth since investing in PES Energize, but it has managed to avoid decline, a problem gripping similarly sized communities in the region. Tullahoma is a little over an hour away, Columbia is less than 45 minutes north; both communities offer potential employers municipal fiber connectivity. Pulaski made the investment first and can still compete for economic development opportunities in a peaceful setting.

When new businesses look for a location to open a facility where high-speed connectivity is a must, and search for a "Mayberry" to attract a quality workforce, Pulaski is on the short list because of its municipal fiber network.

Wes Kelley recognizes the long-term value of Pulaski's decision to create Internet network infrastructure. When we spoke with him for this article he reinforced what local officials and their constituents all over tell us - that the people of Pulaski knew the best course for themselves:

"It's a community investing in itself. Pulaski spent $8.5 million. They could have spent $8.5 million building a new rec center and a new pool but they didn't. They decided to put it in the air and in the ground to provide telecommunications infrastructure for the next 40 years. I think that's a powerful decision but it is a local decision…local control is critically important."

Fact Sheet On Rural Connectivity In North Carolina

The Coalition for Local Internet Choice North Carolina chapter (CLIC-NC) and the Community Broadband Networks Team here at the Institute for Local Self-Reliance (ILSR) have teamed up to create a new fact sheet: Fast, Affordable, Modern Broadband: Critical for Rural North Carolina.

This fact sheet emphasizes the deepening divide between urban and rural connectivity. The fact sheet can help explain why people who live in the country need services better than DSL or dial-up. This tool helps visualize the bleak situation in rural North Carolina and offers links to resources.

Rural North Carolina is one of the most beautiful places in the country but also one of the most poorly served by big Internet access providers. The gap between urban and rural connectivity is growing wider as large corporate providers choose to concentrate their investments on a small number of urban areas, even though 80 percent of North Carolina's counties are rural.

To add insult to injury, North Carolina is one of the remaining states with barriers on the books that effectively prohibit local communities from making decisioins about fiber infrastructure investment. CLIC-NC and ILSR encourage you to use the fact sheet to help others understand the critical need for local authority.

Download it here, share it, pass it on.

Learn more about the situation in rural North Carolina from Catharine Rice, who spoke with Chris in episode 184 of the Community Broadband Bits podcast.

South Central Communications Bringing Fiber to Members in Utah, Arizona

Another rural communications cooperative is upgrading its current system to a Fiber-to-the-Home (FTTH) network. South Central Communications (SCC), is in the process of deploying fiber to all of its 23 member communities in Utah and the few it serves just across the Arizonia border. The cooperative started as South Central Utah Telephone Association in 1953.

An Investment For Today And Tomorrow

Construction began in 2015 and should be completed by the end of 2016, reports the Southern Utah News. Kanab, population 4,300, is the first community to receive the upgrade from the coop's DSL network to the new fiber infrastructure. All of Kanabs schools, municipal facilities, libraries, homes, and businesses will connect to the network, SCC President and CEO Michael East told the News:

“We are making this investment because we believe it will contribute to the economic vitality of our community and allow us to serve this great place we call home with the best communications network available today.”

During the initial build, connections to the new fiber will be free of charge. If customers pass on the offer the first time around decide to connect later, they will be charged an installation fee. FTTH connectivity typically increases home values, so even if customers decide to pass on taking fiber service, there is no down side to connecting to the network.

FTTH Internet access from SCC is available in 5 Megabits per second (Mbps), 15 Mbps, or 50 Mbps for $34.95, $54.95, and $64.95 per month respectively. Gigabit per second (Gbps) access is available for $89.95 per month.

It's About More Than Profit

SCC is one of an increasing number of rural cooperatives offering fast, affordable, reliable connectivity to communities where big corporate providers don't invest. Publicly owned networks, like cooperatives owned by the people who use them, have an interest in the well-being of the community, rather than only in extracting profit from subscribers. 

East concluded by saying “We are excited to be bringing this fiber network to Kanab. I am excited about the tremendous and much needed opportunities it will provide…[I]t’s the educational opportunities, and the improvements in healthcare that are available via the tele-health initiatives that I am excited about.  And we can’t forget about the hundreds, if not thousands of home-based jobs that are now available to people by virtue of having access to this new fiber network. I guess what I am saying is, I am excited about the opportunities for Kanab as a whole.”