Tag: "media"

Posted February 15, 2013 by Christopher Mitchell

In just a few days, we have seen many articles discussing how unwise and dangerous HB 282 is for the future of economic development in Georgia. This bill will revoke local authority to decide for themselves if any public investment in telecommunications is a wise choice.

We already noted coverage from DSL Reports, Free Press, and Stop the Cap. Here are some others.

CivSource, a news source for civic leaders, quickly wrote about the bill, placing it in national context.

Municipal broadband has been under steady attack nationwide by incumbent broadband providers like Comcast, AT&T, and Verizon. They contend that networks built by cities and counties that also offer subscription options for residents amount to unfair competition. They won this fight in North and South Carolina, but, following more coverage of the issue, fights in Minnesota, Wisconsin, and Georgia have been harder to win.

Ars Technica's Timothy Lee also covered the bill, including common pro and con arguments. But he gets something that many other reporters don't notice,

Moreover, limiting which parts of town a municipal fiber network can serve might make it impossible for that town to cost-effectively reach under-served sections with broadband service. It's often more cost-effective to deploy fiber to an entire town than to deploy fiber selectively to only certain parts of town. The neighborhoods being served by an incumbent are likely to be the wealthiest and densest parts of town. Banning towns from deploying fiber to those parts of town may make it impossible to cover the fixed costs of a municipal fiber project.

GamePolitics.com, a site focusing on that area where politics and video games collide, ran an article entitled...

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Posted July 29, 2012 by Christopher Mitchell

The news that the New Orleans Times-Picayune would dramatically cut back on its printed edition led to a fine article discussing the role of the digital divide as it becomes harder to live without access to the Internet.

It’s harder to profit from the investment in broadband infrastructure in rural areas where fewer residents live further apart. Among poorer residents, broadband – and even newspaper subscriptions – tend to be luxuries for job seekers or people who are still trying to rebuild homes damaged by Hurricane Katrina nearly seven years ago. The Picayune’s decision to print only three days a week means fewer newspapers will get passed around local barber shops, beauty salons, cafes and convenience stores — places where many people who don’t have broadband access at home often go to exchange information about what’s happening in their neighborhoods.

Access to the Internet becomes more important every day but our policymakers continue to rely on some of the most hated corporations in the nation (with good reason) to deliver it. And they continue to fail. Communities should continue investigating how they can take greater responsibility for solving their problems locally.

Posted June 11, 2012 by Christopher Mitchell

Over the weekend, while listening to an old episode of Star Talk Radio with Neil deGrasse Tyson, I was reminded of just how incredible the open Internet is. And what happens when a few massive corporations dominate the airwaves.

Neil was interviewing Nichelle Nichols, the actress who played Lt. Uhura on Star Trek - an African-American woman who just happened to be the 4th in command of a starship in the distant future. At about 9 minutes into the podcast, she begins telling an amazing story. In short, she wanted to quit after the first season to do stage productions. But the Reverend Martin Luther King Jr. and others prevailed on her to continue because her presence on TV was revolutionary.

As someone who grew up watching sports and the Dukes of Hazzard, I never understood why some were so attached to Gene Roddenberry, the creator of Star Trek. But in listening to this interview I began to understand. Sure, I grew up identifying with "them Duke boys" but what if I hadn't?

Long before the Long Tail, the few channels of television available aimed for the white middle class demographic. Portraying African-Americans in any position of authority was so rare that Neil deGrasse Tyson regularly exclaims that before seeing Star Trek, the science fiction of TVs and movies provided no confirmation that black people would be around in the future.

In 1967, having an African-American woman on television in a position of authority was so novel that one of our greatest Americans, Reverend Martin Luther King Jr., went out of his way at an NAACP event to tell her what an inspiration she was to his family.

Big corporations aren't evil. But they have one goal -- increase their profits year after year. During the civil rights era, increasing profits year after year meant avoiding controversy. Somehow Gene Roddenberry broke through with Star Trek, inspiring many who were unused to any positive representation on television.

Unfortunately, in 2012, it seems that maximizing profits includes creating as much controversy as possible - how times have changed.

Nonetheless, we live temporarily in a time when content creators aspire to be "viral." Ten years ago, anyone who had a great idea for a channel had to give partial ownership to Comcast or other powerful corporations to have a chance of people seeing it. Not...

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Posted October 18, 2010 by Christopher Mitchell

As Salisbury prepares to officially launch its publicly owned FTTH network offering triple-play services, it offers lessons for other communities that want to follow in its footsteps. As we wrote a month ago, Fibrant has candidly admitted it cannot win a price war with incumbents. Companies like Time Warner Cable have a tremendous scale advantage, which allows them to price below cost in Salisbury because the large profits from all the non-competitive markets nearby can subsidize temporary losses.

On October 10, the Salisbury Post ran a story "Fibrant can't match cable company specials." Alternative possible titles for the article could have been "Cable Co cuts prices to drive competition from market," or "Time Warner Cable admits customers pay different prices for same services." Interestingly, when Fibrant unveiled its pricing originally, the headline read "Fibrant reveals pricing" rather than "Fibrants offers speeds far faster than incumbents."

A lesson for community networks: do not expect the media to cover you fairly. The big companies have public affairs people with relationships with the press and they often buy a lot of local advertising. This is not to say all local media is bought off -- far from it -- but local media will have to be educated about the advantages of community networks.

Quick question: When you hear this quote, who do you first think of?

"We always work with customers to meet their needs and budget."

The cable company, right? Well, that is Time Warner Cable's claim in the above Salisbury Post article. Later in the article, a local business owner expressed a different sentiment: "Time Warner has the worst customer service I have ever dealt with."

The business owner goes on:

“Fibrant may have these same kind of issues, however I can actually go to the source to deal personally with someone who is vested in the community, not spend two hours on the phone and never solve the problem as I do with TWC,” he said.

“Even if pricing is higher, I would make the change. Price is important, but quality and service is tantamount.”

Speaking of the services...

...
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Posted July 15, 2010 by Christopher Mitchell

The American Cable Association has profiled Tacoma's Click! network. Click! is an HFC network owned by the city, via the public power utility. Tacoma Power only offers one retail service: cable television. Voice and broadband data services are provided by independent services providers who use the network on an open access basis.

The network has been quite successful. Some 25,000 households subscribe and it has kept competitor rates (Comcast, for instance) far lower than nearby Seattle, for instance. I previously noted the economic development victories attributable to the network.

"If you're a cable TV customer or an Internet customer of any company in our footprint, you pay between 35% and 49% less than if you are not in our footprint," said Diane R. Lachel, Click! Network's Government and Community Relations Manager. "That's really significant. That's what the Telecom Act of 1996 was all about. That's the kind of competition Congress intended."

Other communities aspiring for successful networks should study the approach of Marketing and Business Operations Manager Mitch Robinson. Click! has embraced local content - something every community should do to differentiate itself from absentee-owned incumbents.

One Robinson innovation was the localization of video-on-demand (VOD). The inspiration for this product was the lack of Tacoma community news from the TV stations based in Seattle, about 30 miles northeast of Click!'s headquarters. Tacoma tends to make the local TV news mostly when the news is bad.

In response, Click! decided to build relationships with a multitude of local nonprofits to create a steady inventory of VOD segments exclusively available to Click! viewers.

One VOD service, called Safe Streets, shows how to energize a neighborhood by curbing gang activity, setting up block watches, cleaning up derelict properties, and scrubbing away unsightly graffiti.

Click! also has exclusive VOD rights with The Grand Cinema, a local independent movie theater that also sponsors local film festivals. Through the Click! partnership, local film makers expand their viewing audience to customers hungry for local content.

"We just continue to add hours and hours of that type of exclusive content," Lachel...

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Posted July 6, 2010 by Christopher Mitchell

What do you do when the media gets key facts about your community network wrong? Set the record straight!

This blog post from the Public Affairs Manager in the city of Wilson, North Carolina, demonstrates a good response to errors in an article. In the first case, it offers "clarifications," a better term than errors when dealing with reporters, especially as many reporters have less expertise than we would like in the complicated world of broadband networks, policy, and technology.

This is a good excerpt - with the City's response in blue text.

Other conflicts can arise as well. For example, in 2007, when Wilson was developing its Greenlight service, the town tripled its rate for using municipal utility poles from $5 to $15 a year. That raised the pole fee for Time Warner Cable from $82,000 to $246,000 a year, but Time Warner is still paying the old rate while it negotiates with town officials over the issue.

Before 2007, Wilson’s pole fee had stayed the same since 1975. The attachment fee increase was not related to Greenlight. The old fee schedule was outdated. By comparison, the cable company’s standard rates have doubled since 1997.

“When the regulator becomes your competitor, it’s not a good situation,” said Marcus Trathen, a lawyer for the cable lobby.

Wilson and other cities regulate only the pole attachments. The cable and telecom companies are regulated by the State of NC. The local regulation of cable services ended in 2007 after intense lobbying from the cable/telecom companies.

The main issue is to make sure false claims are corrected at every opportunity. These networks and local policies around pole attachments are greek to most people. Any false claim without a response (and some that are responded to) will be believed by many in the community.

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