Tag: "north carolina"

Alamance County, North Carolina, Take This Survey!

Posted August 23, 2018 by lgonzalez

If you live in Alamance County, North Carolina, here’s your chance to share your Internet access experiences with your county leaders. The county asks that as many residents as possible take a few moments to complete their Internet Speed Survey. As the realization spreads that FCC data on where broadband is available is deeply flawed, local communities such as Alamance County are asking their residents to supply that data directly for a more accurate picture.

Finding the Holes

“We really need help from our citizens filling out this survey,” [Assistant County Manager Roy] Walker said. “This is the first step in determining where the Internet holes are in the county and what Internet speeds folks have. The results will be mapped and publicly available [in 2019] in anticipation that county leaders and service providers will better understand the Internet needs of our citizens. The hope is that this survey facilitates more Internet access solutions, more coverage, faster speeds, and increased competition.”

The survey is quick and simple, consisting of only four questions relating to the type of Internet access, speed, and how much folks would be willing to pay for high-quality connectivity. Residents can access the survey online, but a paper version also went to property owners along with their property tax bills in July. The county Tax Office and all libraries in the county have paper copies that residents can complete and submit.

Alamance

The county is considered part of the Greensboro-Winston-Salem-High Point Combined statistical area, sitting directly east of and adjacent to Guilford County. Within Alamance County, the city of Graham is the county seat. Approximately 159,000 people live in the county, the bulk of which reside in the three largest towns of Burlington, Graham, and Mebane. Beyond the three cities, many of the communities in Alamance County are small, rural towns. Most rural communities in the county contain fewer than 1,500 residents.

The County Planning Board is developing a Comprehensive Plan, and has discussed adding broadband and telecommunications as a priority. While...

Pinetops Small Business Owner Testifies in D.C.: Commends Local Authority, Chides State Legislature

Posted July 23, 2018 by Katie Kienbaum

In North Carolina, no other rural community embodies the rural struggle for high-quality Internet access as well as Pinetops. At a recent hearing in D.C., one of the leading voices in Pinetops, Suzanne Coker Craig, testified before a legislative committee assembled to delve into the issue. During her short five minutes at the Communications and Technology Subcommitte e of the House Energy and Commerce Committee, Coker Craig described her town's rescue by the local municipal network and subsequent betrayal by their state legislature.

Pinetops Drama

Coker Craig is the owner of the small business CuriosiTees and former Town Commissioner of Pinetops; she has the ability to examine the community's situation as a resident, a business owner, and an elected official. In her testimony, she tells the story of how the once-fading Pinetops was revitalized when its neighbor, Wilson, did the neighborly thing and provided Fiber-to-the-Home (FTTH) to the small town.

In 2016, Pinetops worked with a nearby municipal provider, Greenlight, to bring high-speed Internet services to its 1,300 residents, giving local businesses like CuriosiTees the connectivity they need to thrive in the modern economy. The expansion was only made possible after the Federal Communications Commission (FCC) preempted a restrictive state law that benefited large telecom companies. However, the State of North Carolina appealed the FCC preemption and the court reversed the ruling within the year.

As Coker Craig pointed out in her testimony, people in Pinetops lobbied their state elected officials hard to obtain an exemption to the state law in order to keep Greenlight in their...

Ting Begins to Light Up Sandpoint, Idaho; Sets Its Sights on Fuquay-Varina, North Carolina

Posted July 5, 2018 by Hannah Rank

Ting Fiber has continued its expansion into two more U.S. metropolitan areas, lighting fiber up in a northern Idaho town and planting a flag in a city south of the research triangle in North Carolina. Residents of the region of greater Sandpoint, Idaho (a service area of nearly 10,000 residents), and Fuquay-Varina, North Carolina (population of around 25,000), will soon see the benefits of fiber Internet access with Ting’s Fiber-to-the-Home (FTTH) service.

Sandpoint Successes

In the spring of 2017, Sandpoint began leasing out part of its core dark fiber infrastructure to Ting. The Toronto-based ISP has been working on building out its fiber in the Idaho town since early April of this year, and just lit up its first customers (two small businesses) from a fiber expansion effort in downtown and central Sandpoint. Eventually Ting is planning on offering FTTH for residential and business access in Sandpoint, as well as Dover, Ponderay, and Kootenai, all in Bonner County.

Sandpoint worked on building out its own dark fiber network for around five years, with the intent of leasing its infrastructure out to ISPs. Crews installed two conduits, one to reserve for emergency communications that the city would retain, and one for an open access network for ISPs to utilize.

The city has already entered into one non-exclusive franchise agreement with Intermax, which provides fiber to commercial businesses, and has contracted out fiber builds with Fatbeam. Both companies are local to the northern Idaho region.

A Long Time Coming

The town of Fuquay-Varina, North Carolina, has been making strides toward gaining a fast Internet network ever since high speed fiber Internet has slowly expanded in the region. Ting already provides fiber to the...

Suddenlink's Bad Behavior in Pinetops May Indicate A Troubled Future: Legislature Sides With Big Cable

Posted June 12, 2018 by Staff

Rural Pinetop residents are getting a glimpse of the treatment they are going to receive from Suddenlink, even before the ISP has started offering service in the small North Carolina community. According to locals, Suddenlink subcontractors are busting water mains, connecting fiber without homeowner permission, and spreading lies about the Town’s favored community-broadband provider, Wilson's municipal network, Greenlight Community Broadband.

A Bright Economic Future For A While

Back in 2015, this tiny, low income, town felt grateful to receive Fiber-to-the-home (FTTH), symmetrical gigabit Internet service from their electric provider, the municipal electric utility from neighboring Wilson. Suddenlink had turned their back on local residents for years, and before Greenlight began serving the community, a good day of Internet service from incumbent CenturyLink brought them 2 Mbps upload speed.

With high-quality connectivity from Wilson’s Greenlight, the town began envisioning a new economic future. They recognized the importance of high capacity upload speed as an economic development tool to attract the professional and creative class. They wanted to attract doctors, lawyers, engineers, and digital media artists from Greenville and Rocky Mount to their town where the cost of doing business was low and the quality of life was high.

Tech entrepreneurs and other businesses community leaders in Pinetops hoped to attract need high capacity upload to share data heavy files, such as x-rays, and blueprints from a home office or other place of business.

"Whose Side Are You On?"

In June 2017, the North Carolina General Assembly passed legislation, HB 396, mandating that the City of Wilson disconnect all its services from Pinetops within 30 days of being notified by a new provider that such retail service is “available” (words undefined but which seem like they could mean service is on for one home). The law is silent on Greenlight re-starting services...

National Rural Assembly Presents "Building Civic Courage" May 21 - 23

Posted May 9, 2018 by lgonzalez

You don’t have to live in low-population areas to participate in the 2018 National Rural Assembly’s Building Civic Courage event May 21st - 23rd in Durham, North Carolina. The theme of this year’s theme is “Building Civic Courage” and several experts in broadband, including our Christopher Mitchell, will be speaking at the event. You can still register online.

About the National Rural Assembly

The Assembly seeks to strengthen America by improving the current and future situations in rural areas. People and organizations that belong to the Assembly hail from all sectors, including grassroots groups, state and regional organizations, and national associations. There are more than 500 individuals and organizations that belong to the National Rural Assembly. They describe their purpose as:

The purpose the Assembly is to build a common, community-focused rural agenda based on participation of local, state, regional, and national rural leaders; empower rural leaders and their allies to educate policy makers about this agenda; and raise the national visibility of rural issues.

2018 Event

The Assembly describes the event:

The focus of this meeting will be how we build a more inclusive nation, viewed through a lens of civic courage. We'll explore a number of questions, such as: What does civic courage look like? Why is civic courage important for achieving policy change? How are rural people strengthening our democracy? How do we amplify wise, diverse, and informed rural voices in ways that promote better policies?

The Assembly always works on the issue of better connectivity in less-populated areas. This year’s event will continue to focus on better Internet access and how it affects rural Americans. One of the many break-out sessions at the event will be on Tuesday, May 22nd, and starts at 2:30 p.m. The Rural Broadband Policy Group, which is part of the Assembly, will sponsor the session titled “Rural Broadband in Our Sights.”

In addition to Christopher, Allie Bohm from Public Knowledge and Cheryl DeBerry of Garrett County Economic Development in Maryland...

North Carolina Editorial: State Restriction on Local Telecom Authority Has to Go

Posted May 9, 2018 by lgonzalez

Approximately 20 U.S. states have some form of legal restriction that creates barriers when local communities want to develop publicly owned Internet infrastructure. In North Carolina, where the state experiences a severe rural/urban digital divide, people are fed up with poor service from influential telephone and cable companies. Folks like Ned Barnett, Opinion Editor from the News & Observer, are calling on elected officials to remove the state’s restriction so local governments can do all they can for better connectivity.

Things Must Change

Barnett’s recent editorial begins out of frustration as he describes how unreliable Internet access forced him to take pen to paper. His own connection prevented him from tending to emails, doing online research, and his phone service also suffered due to momentary loss of connectivity at his office. He goes on to consider how the annoying but temporary inconvenience to him is a way of life for many in rural areas of his state.

While North Carolina has many of the same challenges as other states in getting rural folks online — lack of interest from national ISPs, challenging geography that complicates deployment — Barnett correctly zeroes in on the state’s restrictive HB 129. The law prevents communities with existing broadband infrastructure from expanding to neighboring communities and puts requirements in place that are so onerous, they make it all but impossible for communities considering similar investments to move forward.

Barnett rightly points out that the true purpose of the law was to protect national ISPs from competition, securing their position as monopolies and duopolies. He describes the problems with the state's approach and what North Carolinians have faced in the aftermath:

For one, Internet access isn't a consumer product. It's as basic as access to a phone, electricity or indoor plumbing. Secondly, there isn't any real competition involved. Rural areas often are limited to one provider offering slow access.

The Problem is Real

People familiar with the situation in North Carolina typically know the story of Wilson and Pinetops. When the FCC preempted HB 129 in 2015, Wilson expanded its municipal fiber optic...

North Carolina League of Municipalities Releases Report On Better Connectivity Through Partnerships

Posted April 3, 2018 by lgonzalez

The North Carolina League of Municipalities (NCLM) released a report in March with several recommendations designed to help the state boost connectivity for residents, businesses, and organizations. NCLM Legislative Counsel Erin Wynia and CTC Technology and Energy President Joanne Hovis authored the report that offers policy changes to encourage smart partnerships.

Download the report, Leaping the Digital Divide: Encouraging Policies and Partnership to Improve Broadband Access Across North Carolina.

The report dedicates time describing different public-private partnership models and the elements that make them distinct. In recent years, the term has been used to describe a broad spectrum of arrangements. We've highlighted partnerships in places like Westminster, Maryland, and Urbana-Champaign, Illinois, where both partners invest and share in risk and reward.

The North Carolina Situation

Wynia and Hovis spend time on the gap of coverage in rural areas vs coverage in urban areas. They compare data from the North Carolina Broadband Infrastructure Office and the FCC’s form 477. The authors explain why FCC data is so flawed and provide examples of real people who’s lives are impacted due to access to broadband, or lack of it, in their community.

Fiber is the best option for future-proof, fast, affordable, reliable connectivity. Wynia and Hovis compare fiber to other technologies and explain we can’t let hype cloud our long-term thinking. We were happy to supply our map of private ISP fiber availability in North Carolina so readers can see where it’s currently deployed in the state.

The report looks at the state’s existing law that limits local authority regarding municipal broadband infrastructure. As the authors point out, state law does not expressly address local communities’ authority as it...

Wilson Tackles Digital Divide with Pay Ahead Option - Community Broadband Bits Podcast 291

Posted January 31, 2018 by christopher

It was just a year ago that we highlighted a nation-leading digital inclusion effort from Wilson's Greenlight municipal fiber network in North Carolina. That was their fourth time on the podcast, owing to the many ways Wilson has developed in ensuring its fiber network investment is benefiting the community. See also podcast episodes 171, 110, and 70.

Will Aycock, General Manager of Greenlight Community Broadband, is back once again to discuss another new program they have developed - a new billing option that unlocks broadband access particularly among low-income households with low credit ratings.

Greenlight has developed a pay-ahead option that allows households to pay ahead of connections so their lack of credit will not deter them from accessing the Internet service they may need for education, work, or other uses. It also allows households to more easily pay down past debts - an important approach in dealing with the financial reality of low-income households. We hope to see more municipal networks developing billing options like this to ensure everyone can have the connections they need.

Though we focus on that billing approach in our interview, don't miss the recent developments in Wilson's ongoing efforts to share the benefits of its network with its neighboring communities, many of whom do not have broadband access.

This show is 15 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed.

Read the transcript for this show here.

You can download this...

Suddenlink Plans Pinetops Deployment, Greenlight Must Go

Posted January 30, 2018 by lgonzalez

Suddenlink passed up the opportunity to offer connectivity in Pinetops, North Carolina, for years until now. About a year after a bill in the General Assembly gave nearby Wilson’s municipal network the ability to serve the tiny community, Suddenlink is taking advantage of the law to enter Pinetops and push Wilson’s Greenlight Community Broadband out.

Suddenly Suddenlink

One of his constituents called Town Commissioner Brent Wooten last October to share a conversation he'd had at work in nearby Wilson. Wooten's constituent had encountered a Suddenlink employee who told him, "We're coming to see you in Pinetops." The company had sent out a notice to employees that overtime would be available because Suddenlink was planning to run fiber from Rocky Mount to Pinetops.

Wooten hadn't heard anything from Suddenlink; neither had any of the other Commissioners. All he knew was that the company had been reducing staff and cutting costs ever since being acquired by Altice in 2015.

A Little History

While events that put Pinetops (pop. 1,300) in the national spotlight began in February 2015, the story has roots that go back further. Officials in Pinetops, recognizing that better local Internet access keeps small rural communities from wasting away, approached several providers years ago requesting better Internet infrastructure. Suddenlink’s service area ends about two miles outside of Pinetops town limits. Nevertheless, Suddenlink wasn't willing to bring cable service to Pinetops. CenturyLink didn't want to make investments to upgrade the community's old DSL solution; the community had no options from national providers.

Not far from Pinetops sits Wilson, North Carolina, where the city of about 49,000 enjoys the benefits of a publicly owned fiber optic network, Greenlight. Pinetops officials asked Wilson to expand Greenlight to their town, but state law precluded Wilson from offering broadband beyond county lines. Pinetops and the local Vick Family Farm, a large potato manufacturer with international distribution, were both desperate for better services, out of reach, and out of options because no other ISP...

North Carolina Local Media Focuses On Frontier Failures

Posted December 28, 2017 by lgonzalez

Local investigative news shows often earn a reputation for digging into scams and rip-offs that pick consumers’ pockets. In a recent WLOS News 13 Investigates segment, Western North Carolina’s ABC affiliate started asking some tough questions about Frontier’s Internet access service in rural parts of the state.

A Comedy Of Errors

At the heart of the rip-off in this investigation is Frontier’s habit of advertising speeds that it cannot provide. The WLOS crew traveled to a home in a mountainous area of the region to visit Craig Marble, who moved from D.C., and works from home in the tech field. “It's just a comedy of errors except that it's not funny. It takes five minute to load a single webpage,” Marble said.

Marble discussed how he has paid for service of up to three Mbps download but he has never, to his knowledge, been able to obtain even that slow speed. As far as he’s concerned, he should at least be able to get what he’s paying for every month.

“This should be 3.0, not .3,” Marble said. He showed News 13 various speed tests for his service, they came up .3 and .5, and .6 at various times throughout the morning and afternoon.

Complaints, Complaints, Complaints

According to News 13, numerous complaints against Frontier resonate through local conversation. The station had received other complaints from people, some reporting that their Internet access works about 60 percent of the time. When they followed up with the Attorney General, they learned of 56 complaints filed against Frontier, about half due to issues with slow speeds.

WLOS spoke to Christopher about big telecom’s tendency to advertise “up to” speeds:

“If you can get good speeds in the middle of the night, but not during the day, I think that's deceptive advertising to be suggesting to people that they can get those speeds,” said Christopher Mitchell, director of Community Broadband Networks at the Institute for Local Self-Reliance in Minnesota.

Mitchell says, companies shouldn't advertise what they can't offer.

“This is not something that is beyond the ability of the company to solve, this is a decision that they're making which is to market a service that they cannot deliver or are willing to deliver on reasonable terms,” said...

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