Despite raking in hundreds of millions in government broadband subsidies, Frontier Communications has failed time and time again to bring reliable, high-speed connectivity to the rural communities it serves. Instead of investing in network upgrades, Frontier has neglected its rural infrastructure to the detriment of its subscribers and the company’s own financials, with its worsening service quality paralleling its plummeting stock value.

Our new fact sheet, Frontier Has Failed Rural America, presents evidence of Frontier’s negligence and suggests that rather than continuing to trust Frontier, government officials should look to publicly owned and community-minded providers to connect rural residents, businesses, and institutions.

Download the Frontier Has Failed Rural America fact sheet [pdf].

Subsidies Can’t Fix Frontier

Federal and state government agencies have given Frontier nearly $2 billion to expand and upgrade its rural broadband networks. The company has received approximately $1.7 billion from the Connect America Fund Phase II federal subsidy program and millions more in grants from states like Minnesota and New York.

Even with the subsidies, Frontier ultimately failed to connect rural communities with high-quality broadband. The company has repeatedly chosen not to upgrade rural networks, leaving subscribers with poor, unreliable service that doesn’t fulfill their basic communications needs.

Frontier’s “Systemic Problems”

Our fact sheet, Frontier Has Failed Rural America, features events from the past five years that demonstrate Frontier’s inability to solve the rural broadband problem, including:

• Numerous state investigations into Frontier’s poor service quality
• Settlements with state agencies for overstating speeds
• The company’s plummeting stock price and impending bankruptcy
• Repeated indications that Frontier...

This is the transcript for episode 268 of the Community Broadband Bits Podcast. Jon Chambers of Conexon once again joins the show. This time Jon dives into the details of the Connect America Fund program and discusses the upcoming Connect America Fund auction. Listen to this episode here.

Jon Chambers: Rural Americans, have the same aspirations, the same needs, the same uses of the Internet as everyone else. It shouldn't surprise anyone when I say, rural Arkansans, rural Missourians subscribe to gigabit services too. It does surprise people. It surprises people at the FCC, it surprises policy makers. Doesn't surprise people who live and work and spend their lives in rural America.

Lisa Gonzalez: This is episode 268 of The Community Broadband Bits Podcast from The Institute For Local Self-Reliance, I'm Lisa Gonzalez. As the question of how best to bring high quality Internet access to rural America becomes more pressing, rural cooperatives are rapidly taking a leading role. This week's guest, Jon Chambers, works with electric cooperatives that decide they want to offer high speed connectivity. Jon spent time working for the FCC and has a special understanding of how the agency approaches review and funding for telecommunications. In this conversation, he and Christopher talk about the Connect America Fund. Learn more about Jon's firm, visit their website at conexon.us. Now, here's Christopher and Jon Chambers from Conexon.

Christopher Mitchell: Welcome to another edition of The Community Broadband Bits Podcast. I'm Chris Mitchell at The Institute For Local Self-Reliance. Today, I'm once again with Jon Chambers, a partner at Conexon. Welcome back to the show Jon.

Jon Chambers: Thank you Chris. Thanks for inviting me.

Christopher Mitchell: You've been on the show multiple times recently, talking about how rural electric cooperatives can basically solve this problem for all of rural America. Do you want to briefly remind us what Conexon is?

Jon Chambers: Conexon is a consulting firm that was started by my partner, Randy Klindt, who conceived of, designed and oversaw the construction of the very first fiber-to-the-home network built on an electric...

This is the transcript for episode 267 of the Community Broadband Bits podcast. Michael Anderson from Spiral Internet joins the show to explain how this small ISP is building next-generation networks in rural California. Listen to this episode here.

Michael Anderson: If there's an existing incumbent nearby, and they claim that area, then they can say, "No, you can't fund that, we'll challenge it," and then they don't really have to give you a timeframe as to when they are going to provide that service, so it is a real show stopper.

Lisa Gonzalez: This is episode 267 of the Community Broadband Bits podcast, from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. This week, Michael Anderson from Spiral Internet, and Christopher, talk about the California company, their history, and their approach. They also discuss what it's like to work in an environment where national providers do all they can to pretend competition from ISPs like Spiral. Some of those efforts are playing out right now, as the state legislature reviews funding that has traditionally been used to expand Internet access in rural areas. Before we start the interview, we want to remind you that this commercial-free conversation is not free to produce. Please take a moment to contribute at ILSR.org. If you've already contributed, thanks. Now here's Christopher and Michael Anderson from Spiral Internet.

Christopher Mitchell: Welcome to another edition of the Community Broadband Bits podcast. I'm Chris Mitchell with the Institute for Local Self-Reliance up here in Minneapolis. Today I'm talking with Michael Anderson, the Chief Information Officer for Spiral Internet, all the way out there in California. Welcome to the show.

Michael Anderson: Thank you, Chris.

Christopher Mitchell: So, you are in California, but in a place called Nevada City, I believe, which confuses me every single time I talk to you or one of your folks from Spiral Internet. Can you tell us a little more about your company?

Michael Anderson: Whenever you hear Nevada City, California, people still think that we are in the state of Nevada, which is not the case. Actually, Nevada City had the name "...

If you live in rural America, chances are you know what it’s like to have inadequate Internet access. If you've heard about the Connect America Fund, however, you probably think help is on the way and your problems will soon be over; you'll get the kind of speeds available in large cities, right? Wrong.

Our short video on rural connectivity and CAF explains how big companies are taking federal subsidies to build networks that provide the same old slow DSL service to rural areas. So, what can people in rural communities do? The video describes how local communities are becoming more self-reliant through publicly owned infrastructure and offers some starting points if you're interested in learning more.

More Of The Same? No Way!

The Connect America Fund (CAF) is offering billions of dollars to build out networks in rural areas, but the companies receiving the subsidies are the same ones that already offer terrible connectivity in most rural communities. Are they using those subsidies to invest in high-speed connectivity for rural areas? No. The DSL connections that those companies are deploying for your home or business with CAF funding is already considered obsolete.

Rather than accepting these substandard solutions, an increasing number of communities have decided to act so they can have the same or better quality of connectivity as urban areas. Rural cooperatives and municipal networks are taking charge of their own telecommunications infrastructure needs. Unless you live in one of these communities, you may have never heard about the fast, affordable, reliable connectivity available from a community network or a cooperative. They’re just doing it and not bragging about it.

YOU Make It Happen

How does a community or a cooperative start offering better connectivity? We’ve created this short video that explains the basics and we invite you to share it with others. It all starts with YOU.

Be sure to check out our other videos, too!