FCC Chairman Alit Pai and Republican Commissioners earned big lumps of coal for holiday gifts this year when they shredded network neutrality protections on December 14th. They also raised interest in publicly owned Internet network infrastructure. Existing publicly owned networks are reaffirming their commitment to network neutrality, including EPB Fiber Optics in Chattanooga.
Online Q & A
In order to reassure their subscribers and help clarify their policy, EPB held a live session via the utility’s Facebook page on December 15th. To start off the conversation, CEO David Wade explained that nothing will change for EPB customers, regardless of the FCC decision. “For EPB fiber optics customers, [this ruling] means nothing,” Wade said. “We’re committed to having an open Internet.”
In an effort to better educate the community, EPB also asked legal counsel David DiBiase, marketing manager Beth Johnson, and Vice President of Marketing J.Ed. Marston to participate in the conversation and answer questions from viewers.
Customer Care Pledge
EPB has embraced network neutrality principles in its Customer Care Pledge, a simple and straight forward list of commitments to subscribers:
The best possible service delivered with the utmost respect. That's always been our commitment to our customers — and it always will be.
- Internet Privacy - We never sell your web site browsing information or online content
- Open Internet (Net Neutrality) — Every home and business customer can send web content through EPB's network at the same fast speed without having to pay extra
- Fair and Equal Internet — EPB doesn't play favorites when it comes to online traffic, so businesses of all sizes have a level playing field for delivering new and innovative options for customers. That's good for customers and good for creating new jobs
- Internet without data caps or speed throttling
- Free residential installation and no contracts
- No hidden fees or surprise billing
- Neighborly customer service, 24/7/365 to serve you
Shortly after the FCC decision to repeal the policy, Wade... Read more