Riverside, California was just named the Intelligent Community of the Year 2012 by the Intelligent Communities Forum. It is only the fourth U.S. city to win in the 14-year history of the award. Among its top qualifications are a publicly owned fiber optic network linking public buildings (eliminating the need for any leased lines) and a free Wi-Fi network that aids an impressive digital inclusion approach. 

The path to the award began in 2005, when the City hired a full time CIO, Steve Reneker, and launched SmartRiverside as a way to attract technology companies. In addition to efforts to connect to California's reputation as a technology leader, the City invested in the basics. From a Government Technology article:

A year later, the City Council addressed physical infrastructure needs by approving Riverside Renaissance, a $2 billion effort to improve traffic flow; replace aging water, sewer and electric infrastructure; and expand and improve police, fire, parks, library and other community facilities.

“We’ve done a number of things that have changed Riverside to make us competitive,” said Mayor Ron Loveridge.

Part of being competitive was capitalizing on the City's existing fiber network ring, managed and maintained by the City Public Utility. The fiber network was originally focused on running the operational facilities for power and water but according to Reneker, via email:

...over the past 4 years, IT was able to work with our City Manager’s office and finance the construction of fiber to every City facility.  So all telco lines have been eliminated and now all voice, data and video traverses the 1Gb network to City Hall.  In addition, the City went live with City wide WiFi in May 2007, and the fiber was run to 6 tower locations to enable WiFi coverage city wide.

The fiber network provides the needed infrastucture to offer free Wifi all over the City. From the Intelligent Communities website:

AT&T and Verizon, the dominant telephone companies, want to end their 99-year-old universal service obligation known as "provider of last resort." They say universal landline service is a costly and unfair anachronism that is no longer justified because of a competitive market for voice services. The new rules AT&T and Verizon drafted would enhance profits by letting them serve only the customers they want. Their focus, and that of smaller phone companies that have the same universal service obligation, is on well-populated areas where people can afford profitable packages that combine telephone, Internet and cable television.

AT&T and Verizon also want to end state authority to resolve customer complaints, saying the market will punish bad behavior. Tell that to Stefanie Brand. Brand is New Jersey's ratepayer advocate whose experience trying to get another kind of service - FiOS - demonstrates what happens when market forces are left to punish behavior, she said. Residents of her apartment building wanted to get wired for the fiber optic service (FiOS) in 2008. Residents said, "We want to see your plans before you start drilling holes, and Verizon said, 'We will drill where we want or else, so we're walking,' and they did," Brand told me. Verizon confirmed that because of the disagreement Brand's building is not wired. And there's nothing Brand can do about it. Verizon reminded me the state Board of Public Utilities no longer has authority to resolve complaints over FiOS.

VisitMendocino.com sums up this northern California community as a peaceful and serene:

"Mendocino County, where rugged coastline, breathtaking beaches, picturesque villages, majestic redwood forests and America's Greenest Wine Region beckon you to escape to a slower pace."

While the people of Mendocino County love life in the slow lane, they would love a fast lane for the Internet. Mendocino County, known for its wineries, its redwoods, and its greenery is now becoming known for its efforts to develop their own community-owned broadband.

The Mendocino County Broadband Alliance (MCBA) was borne out of a need to fill gigantic gaps in broadband coverage created by the private sector. The geological and rural nature of the area presents an insurmountable challenge to the private cable and telco business models in this spacious county of just under 88,000 residents. While there is still archaic dial-up service, spotty and unreliable satellite access, and a few communities with DSL, the MCBA reports that over half of the population has NO access to broadband.

Community leaders in Mendocino County have contemplated the need for access in their area for some time. What really drove home the urgency of the situation was the 2011 death of Esplanade, Mendocino County's small, local, independent ISP. Carol Brodsky, of the Anderson Valley Advertiser, spoke with MCBA for the story:

When Esplanade, a small, privately owned south-coast Internet service provider closed its doors in 2011, around 400 customers were left in digital darkness, according to Greg Jirak, strategic planning chair for the Mendocino County Broadband Alliance. The resultant issues cascaded and greatly affected the lives of individuals, organizations and businesses.

Jirak goes on to describe other ways Mendocino County has suffered due to the loss of a large part of the scanty Internet coverage they had:

“When Esplanade folded, the Coast Community Library was no longer able to provide public Internet access,” Jirak explains.

In an attempt to regain some of its Silicon Valley shine, San Jose, California is taking another run at municipal Wi-Fi. The city hopes that by covering a 1.5 square mile block of downtown with fast, robust wireless Internet access, it will become more attractive to the technology entrepreneurs who have, in recent years, been more likely to set up shop in other parts of the valley.

San Jose has twice attempted to offer free public Wi-Fi through privately owned and operated networks. In 2004, Global Netoptex deployed hotspots that never really worked. In 2006, MetroFi tried offering advertising-supported wireless, but was unable to generate enough revenue to cover costs. Just two years later, after failed attempts to sell its networks to the cities in which they operated (including Santa Clara, Cupertino, and Portland, Oregon) MetroFi went out of business.

This time, the City is investing its own funds in a network that will both serve the City’s own communications needs and offer free public access. San Jose is paying approximately $100,000 in start-up costs, and is committing to $22,000 in annual operating expenses. The City’s CIO, Vijay Sammeta, says the City is getting “a sweetheart deal” in exchange for its willingness to be a testing ground for software and firmware updates. Applications will include wireless parking meters and digital pay-to-park signs. The City expects cost savings from moving from other wireless connections to the Wi-Fi network will balance out the annual operating expense.

That system never reached the entire city and was limited to outdoor use. Santa Clara FreeWiFi will work citywide, indoors as well as outdoors. A new, high-density design will provide up to 40 access points per square mile - compared with less than 30 access points for the MetroFi system.

A new documentary from California explores the failure of the private sector and competition more generally to sufficiently invest in fast, affordable, and reliable access to the Internet.  It comes in three parts and runs about 25 minutes in total.  

This provides a good summary of the present broadband landscape and how AT&T, Comcast, and other major providers are not the answer to our increasing need for better connections to the Internet.

Riverside, California, an innovative city of 300,000 in the eastern part of Los Angeles has been a broadband pioneer even though it sits in the shadow of tech centers like nearby Santa Barbara.   Riverside’s accomplishment as a city catching up with the information age was evident when it was selected as one of the top 7 Intelligent Communities Award in 2011 by New York-based Intelligent Community Forum.  

“It’s an honor to be selected as one of the top 7 cities in the world.  It comes down to a couple factors, what communities are doing with broadband, but... includes digital inclusion, innovation, knowledge workforce (of folks within your community) and marketing advocacy... We rank very high in all those categories.” - City CIO Steve Reneker [Gigabit Nation Radio]

The cornerstone the city’s SmartRiverside initiative is a free public wireless network which covers 78% of the city’s 86 square miles.  Established in 2007 by AT&T (which also offers DSL services in Riverside), the maximum speed of the network is 768kbps, which at just under 1Mbps is decent enough to surf the web and check emails.  However the road to providing free Internet access and bridging the digital divide wasn’t so easy for Riverside.  

The City issued a RFP in 2006 for a provider to deploy a citywide Wi-Fi network, with the goal of making the Internet accessible to users who can’t afford higher cost plans.  The City met with respondents and a speed of 512kbps or about half a megabit was initially quoted as an entry-level speed that would complement existing services rather than compete against them.  The contract was awarded to AT&T who hired MetroFi to build the network and charge the city a service cost of about $500,000 a year.  MetroFi went bankrupt after completing only 25 square miles and Nokia Siemens took over but only completed up to the present level of coverage. 

In 2007, the wifi network launched and began bridging the digital divide. Through the City’s digital inclusion efforts, not only were modest-income families able to obtain low cost or free PCs but also have means to use them with an Internet connection.  

Santa Monica’s broadband initiative was nominated for the network’s ability to provide speeds of 10 Gigabits per second, achieve a 67% cost reduction, and the economic and technological growth opportunities that result from supporting companies along Santa Monica’s Tech Coast with a leading-edge broadband infrastructure. ... The City of Santa Monica leases dark fiber and offers lit fiber to local businesses for affordable broadband at 100Mbps, 1Gbps, and 10Gbps speeds. Santa Monica's broadband model results in a reduction of construction costs for new broadband service, an increase in purchasing power of connected local businesses, and a broadband market expansion for Internet service providers that now may offer service to small, medium and large commercial buildings. The city also recently received honors as one of the Top 25 Innovations in Government by the Ash Center at the Harvard Kennedy School and a Significant Achievement Award from the Public Technology Institute (PTI) for the broadband initiative.

That brought to mind my recent conversation with Larry Owens, manager of customer services at Silicon Valley Power. The Santa Clara, Calif.-based municipal electric utility built fiber between its subsystems to increase the organization’s reliability. But Silicon Valley Power overbuilt that network, which enables it to lease dark fiber to the school district and service providers via its SVP Fiber entity. The electric company also purchased MetroFi, a free Wi-Fi services company that fell on hard times, to connect new smart energy meters to its offices. Those Wi-Fi assets also are being leveraged to deliver free outdoor Wi-Fi access to anyone within Santa Clara.

The technology and added bandwidth capacity allow teachers to hold virtual field trips and will eventually allow students who are unable to attend school the opportunity to join their classrooms via a home computer, Silicon Valley Power said. Download speeds have made classrooms more efficient, the utility said. "Before the fiber network, the download process was very slow and sometimes wouldn't work at all when my class tried to use streaming video to add to our lessons," said Jennifer Rodriguez, who teaches a fourth- and fifth- grade combo class at Katherine Hughes Elementary School. "Now I can utilize instructional videos off the web and stream them quickly, making the lesson more interesting and the learning more fun for my students."

Arizona Avenue, the Mid-City area and the city's office district will all be getting makeovers if the City Council approves two contracts that will connect 40 signalized intersections to City Hall's centralized traffic control system. The work represents the fourth phase in a five-phase effort to connect all of Santa Monica's intersections using fiber optic cables.