centennial

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Nimble Customer-centric Approach Sets Ting Apart - Community Broadband Bits Podcast 357

In early April while Christopher was at the 2019 Broadband Communities Summit in Austin, he recorded a series of interviews for the podcast. We’ve been sharing them over the past two months. This week we’re presenting his conversation with Director of Market Development and Government Affairs Monica Webb and Vice President for Networks Adam Eisner from Ting.

In addition to giving us a quick history about the Canadian company that provides Internet access, mobile phone service, and other services, Monica and Adam describe how the company’s culture that focuses on customers has been a driving force behind their success. Christopher asks Monica and Adam about the different models that Ting is using in its efforts to bring high-quality connectivity to places like Westminster, Maryland; Sandpoint, Idaho; and now Fullerton, California. Our guests describe how the company’s startup culture, emphasis on branding and marketing, and hyper local approach has assisted them with becoming and integral part of different communities and in developing unique partnerships. 

Monica and Adam also share some of the lessons they’ve learned in working with municipalities. While places vary widely in character, there are some actions every local community can take that help expedite deployment, especially with regard to preparation of permitting processes and related matters. The sooner a network is constructed and launched, the sooner local residents and businesses are enjoying high-speed Internet access.

This show is 28 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

From Traffic to Ting: ISP Begins Serving Centennial Via City Fiber

The mayor doesn’t usually show up at your house when you switch to a new Internet service provider, but for Erin and Isaac Herman of Centennial, Colorado, that’s exactly what happened. In early September, they became the first official Fiber-to-the-Home (FTTH) subscribers in Centennial when Internet service provider (ISP) Ting connected their home with fiber optic lines. An event held at their house brought together community members and local officials to celebrate the “lighting” of the fiber line, a culmination of years of hard work by the city to develop a publicly owned dark fiber network.

To provide Internet access, Ting leases strands of Centennial’s open access fiber network, constructing its own lines to connect homes and businesses to that backbone. The Herman family and other subscribers now have superior connectivity as a result of the investments made by both their local government and the private company.

Plans for households range from 5 Megabits per second for $19 per month to symmetrical gigabit speeds for $89 per month. Centennial residents can pre-order on Ting’s website.

Fifth “Ting Town” on the Map

Ting operates fiber networks in five U.S. cities. In addition to Centennial, Ting delivers fast, affordable, reliable connectivity to subscribers in Charlottesville, Virginia; Holly Springs, North Carolina; Sandpoint, Idaho; and Westminster, Maryland.

Commission Created For Fiber In Centennial

In December Centennial, Colorado’s City Council voted to establish Centennial FiberWorks, a program focused on making optimal use of the city’s fiber-optic backbone. In January, they took the next step by creating a Fiber Commission to manage the program.

One Step At At Time

In 2013, voters chose to opt out of Colorado’s restrictive state law SB 152 that prevents municipalities from offering telecommunications services alone or with a partner from the private sector. As in most other local referendums on the opt out question, Centennial overwhelmingly supported reclaiming local authority.

Since then, the community has established a Fiber Master Plan, which includes investing in a 50+ mile publicly owned fiber backbone. Last fall, Ting Internet announced that it had put Centennial on its list of cities where it’s considering offering fiber-optic connectivity. Since then, Ting has been assessing demand from the Centennial community and should decide soon whether or not they intend to bring Fiber-to-the-Home (FTTH) to the city.

Ducks In A Row

Regardless of whether Ting offers residential Internet access, or some other entrants wish to bring services to Centennial, the city now has a commission to manage the use of the network and the future network. According to a recent press release:

Centennial FiberWorks and the Fiber Commission will continue efficient and cost effective planning, construction, operation and management of the City's fiber optic infrastructure. FiberWorks is formed as an operational department of the City and serves as a publicly-owned business operation. The continuing construction, use, maintenance, and extension of the City’s fiber optic infrastructure falls under the purview of FiberWorks. The Commission provides policy direction, management and day-to-day oversight of FiberWorks.

Connectivity Cornucopia: We Give Thanks!

This time of year, people come together to celebrate the things they are thankful for and appreciate. Here at the Institute for Local Self-Reliance, we want to take a moment to appreciate all the communities, people, and wonderful ideas that help spread the concept of fast, affordable, reliable connectivity.

A few of us looked into the cornucopia that is feeding the growth of publicly owned Internet networks and picked out some of our favorites. There are more people, places, and ideas than we could write about in one post. Nevertheless, it's always good to step back and consider how the many contributions to the Connectivity Cornucopia accelerate us toward high-quality Internet access for all.

People: Colorado Local Voters

We appreciate the voters in Colorado who chose to reclaim local authority. This year, 26 more counties and municipalities asked voters to opt out of restrictive SB 152, and all chose to take back telecommunications authority. They joined the ranks of a groundswell of local Colorado citizens who have voiced their opinion to Denver - 95 communities in all. They know that they are the best situated to make decisions about local connectivity and, even if they don’t have solid plans in place, want the ability to investigate the options. Colorado voters rock!

Place: Ammon, Idaho  

El Paso County, CO, Commissioner Urges "Yes" On Local Authority

This has been a “loud” general election. The candidates, the campaign ads, and the supporters have all blasted their messages to voters in every state, drowning out some initiatives that are equally important. In Colorado, 26 local governments are asking voters to decide whether or not to opt out of SB 152, the state’s restrictive law passed in 2005 that looted local telecommunications authority.

In addition to seven counties, 19 municipalities have the issue on the ballot. Most of them use similar language from years past, when dozens of Colorado local governments presented the same question to voters.

El Paso County

There are about 664,000 people in the county, with approximately 456,000 living in the county seat of Colorado Springs. Rural residents and businesses typically struggle to obtain Internet access. County Question 1A reads:

Without increasing taxes, shall El Paso County have the authority to provide, or to facilitate or partner or coordinate with service providers for the provision of, “advanced (high-speed internet) service,” “cable television service,” and “telecommunications service,” either directly, indirectly, or by contract, to residential, commercial, nonprofit, government or other subscribers, and to acquire, operate and maintain any facility for the purpose of providing such services, restoring local authority and flexibility that was taken away by Title 29, Article 27, Part 1 of the Colorado Revised Statutes? 

Recently, El Paso County Board of Commissioners chairwoman Sallie Clarke published a guest column in the Colorado Springs Business Journal and the Gazette urging voters to support the measure. She noted that, even thought the initiative is important to the community, the local press has been quiet about the measure. With media filled by the Clinton/Trump race, there is little room for anything else, but she spells out why El Paso County needs to opt out of SB 152.

Staying Competitive

Fresno Looking For Partners: RFQ Responses Due Nov. 30th

Fresno, California, is looking for one or more partners to bring Gigabit connectivity to the entire community. City leaders recently released a Request for Qualifications (RFQ) to send out the call for interested entities. Letters of interest are due on November 14th and statements of qualifications are due by November 30th.

Leaving No One Behind

According to the RFQ, the community is experiencing growth in the tech sector and want to support the tide by improving Internet infrastructure throughout the community. In addition to serving new businesses for economic development, the network will connect community anchor institutions such as schools, hospitals, and libraries. 

As part of their goals, Fresno states explicitly that they want to ensure low-income families and individuals will be able to afford high-quality Internet access. In an article in the Fresno Bee, city leaders sate that they envision rates for some residents at around $10 per month for either a wired or fixed wireless connection.

Using Existing Assets

Transcript: Community Broadband Bits Episode 222

This is episode 222 of the Community Broadband Bits podcast. Centennial, Colorado's Fiber Director Tim Scott joins the show to discuss conduit policy, dark fiber strategy, and Ting. Listen to this episode here.

Tim Scott: How do we create a more competitive environment and enable new entrants to look at the market and put together products and services, leveraging the city’s backbone that can create this new, competitive, compelling environment in Centennial?

Lisa Gonzalez: This is episode 222 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. In 2013, Centennial, Colorado voters chose overwhelmingly to opt out of the state's law that restricts local telecommunications authority. Since then, they've steadily advanced toward a plan to use their publicly owned fiber to bring better connectivity to the community. Last month, Internet service provider, Ting, announced that it would be partnering with Centennial to bring gigabit Internet service access via the city's publicly owned fiber-optic network. Tim Scott, the city's director of fiber infrastructure, joins Chris today to talk about Centennial's voyage from a new Denver suburb to a city that has the fiber to draw in a growing provider like Ting. He explains what the city has created and how, what providers are looking for, and offers more information about the new partnership. Now here are Chris and Tim Scott, director of fiber infrastructure from the city of Centennial, Colorado.

Christopher Mitchell: Welcome to another edition of the Community Broadband Bits podcast. I'm Chris Mitchell. Today I'm speaking with Tim Scott, the director of fiber infrastructure for the city of Centennial, Colorado. Welcome to the show.

Tim Scott: Morning, Chris. Thanks for inviting me.

Christopher Mitchell: I got it right, Tim Scott?

Tim Scott: Yeah, you did. You got it right. Good job.

Christopher Mitchell: The community of Centennial, I've actually been down in that area, in the Denver metro area. Can you tell us a little bit about it?

Carrier-Grade Fiber in Centennial, Colorado - Community Broadband Bits Podcast 222

Located in the Denver metro region and shaped like a barbell, Centennial has effectively used dig once policies to build conduit and fiber assets that have attracted Ting to the community. Tim Scott is the Director of Fiber Infrastructure for the city and joins us on Community Broadband Bits podcast episode 222. Centennial took advantage of a project installing fiber for Intelligent Transportation Signaling. But just putting in more fiber was not sufficient to establish a carrier-grade network that ISPs would want to use. Tim explains what they had to do to attract ISP interest. Centennial's shape is very conducive to their strategy (which may be a tautology - they chose that strategy because it works for them). At any rate, their arterial corridors run quite close to the majority of premises and therefore a well-designed fiber backbone network is more attractive in that community than others.

This show is 29 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to mojo monkeys for the music, licensed using Creative Commons. The song is "Bodacious."

"Go West, Young ISP!" Ting Moving Into Centennial, Colorado

What do Maryland’s Westminster; Sandpoint in Idaho; Holly Springs, North Carolina; Charlottesville, Virginia; and now Centennial, Colorado, all have in common? Ting's "crazy fast fiber" Internet access.

In a press release, the Toronto Internet Service Provider (ISP) announced that as of today, it is taking pre-orders to assess demand in Centennial. The results will determine if the company will take the next step and offer Fiber-to-the-Home (FTTH) Internet access to Centennial’s 107,000 residents and its local businesses. Ting estimates residential symmetrical Gigabit Internet access (1,000 Megabits per second download and upload) will cost approximately $89 per month; business subscriptions will cost about $139 per month. According to the Ting blog, they are also planning to offer a low-cost option of 5 Megabits per second (Mbps) symmetrical Internet access for $19.99 per month.

All Part Of The Plan

In March, the city released the results of a feasibility study and published its Master Plan, which included investing to expand the city’s existing network of more than 50 miles of dark fiber. Ting is the first provider to offer services via the infrastructure.

Once it is established that a sufficient demand exists for Ting’s symmetrical Gigabit Internet access, construction to specific areas of town will begin.

Mayor Pro Tem and District 4 Council Member Charles “C.J.” Whelan said: