Tag: "chattanooga"

Posted July 5, 2011 by Christopher Mitchell

Update: You can also watch the video over at the Huffington Post, in our first post as a HuffPo blogger.

While we were battling Time Warner Cable to preserve local authority in North Carolina, we developed a video comparing community fiber networks to incumbent DSL and cable networks to demonstration the incredible superiority of community networks.

We have updated the video for a national audience rather than a North Carolina-specific approach because community fiber networks around the country are similarly superior to incumbent offerings. And community networks around the country are threatened by massive corporations lobbying them out of existence in state legislatures.

Feel free to send feedback - especially suggestions for improvement - to broadband@muninetworks.org.

Without further ado, here is the new video comparing community fiber networks to big incumbent providers:

Posted June 4, 2011 by Christopher Mitchell

Remapping Debate, an organization dedicated to "the full spectrum of domestic policy issues," has turned its focus on community broadband networks in an article called "Wave of the Future?" The article notes the tremendous success of Bristol, Virginia, in creating jobs. Most are well aware of the 700 jobs created by CGI and Northrup Grumman due to the network, but there are other success stories too:

Fiber has helped Bristol and the surrounding counties hold onto existing businesses as well as attract new ones. Alpha Natural Resources, a coal giant, pointed to the BVU service as a key factor in its 2009 decision to keep the company’s corporate headquarters in Bristol after a merger with Foundation Coal, a rival based in the more cosmopolitan Baltimore-Washington corridor. BVU’s fast service (up to 30 megabits for downloads and 10 megabits for uploads) will allow Alpha management to maintain close electronic watch over a combined network of mines in West Virginia, Kentucky, Pennsylvania and Wyoming.

The article goes on to discuss Chattanooga. Once again, we knew that its muni fiber network had already led to many more jobs from Amazon and Homeserve, but we learn more about exactly how the network has improved health care:

Chattanooga’s fiber network has been a foundation for high-tech business startups. One new company, Specialty Networks, allows doctors spread across many area hospitals and offices to get quick image analysis from radiologists specializing in the cancers of various regions of the body. In the past, according to Dr. Jim Busch, the radiologist behind the venture, eye, nose, and throat doctors would get initial readings from radiologists who did not necessary understand the particular subtleties of cancers affecting those areas. Now a single head-and-neck expert reads the images for just about all of greater Chattanooga’s ENT doctors. “The relatively inexpensive nature of all this bandwidth has been great for patient care,” Dr. Busch told Remapping Debate.

The rest of the article discusses other benefits of community networks and policy options for moving forward. Recommended reading.

Posted May 3, 2011 by Christopher Mitchell

As we continue to report on depressing campaigns to deny people fast, affordable, and reliable access to the Internet (as Time Warner Cable is doing in North Carolina), we are also making an attempt to highlight good legislation (as we recently did in Washington state). In that spirit, we turn to HB 2076 / SB 1847 in Tennessee

From the bill summary:

This bill urges all municipalities to endeavor to utilize advanced broadband systems in their operations and to encourage the construction of advanced broadband systems.

The full bill is available here [pdf] but the most interesting part is what was not included. As reported by Andy Sher of the Times Free Press, the bill was intended to go much further.

The bill would have let the municipal utilities extend service up to 30 miles outside their service areas.

Unfortunately, the powerful incumbent lobbying machine (including AT&T, Comcast, and others who already hate having to compete with technologically superior networks in several Tennessee communities) killed the bill, a blow to the future of economic development in the state. Neighbors of Chattanooga, including Bradley County, desperately want access to the impressive 1Gbps network Chattanooga built -- the most advanced citywide network in the country.

epbfiber.jpg

Harold DePriest recognized the power of AT&T and Comcast in the Legislature, but vowed not to give up.

“Well, we would like to see the bill pass, but I think Gerald was dealing with the reality of the difficulty of moving the bill through the committee at this point in time,” he said Friday. “We will be back. We think it is important.”

The article wisely includes a...

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Posted April 16, 2011 by Christopher Mitchell

Chattanooga's impressive publicly owned FTTH network can take credit for yet more jobs being created in the community, following an announcement last month from HomeServe, a call center that wants to keep jobs in the United States.

"When a HomeServe customer is in need of assistance, we want them to have the convenience and reassurance of being assisted by a representative based here in the United States," Jonathan King, chief executive for HomeServe, said in a statement. "We decided on Chattanooga because of the availability of high-quality employees combined with the robust telecommunications and data infrastructure available in the area."

Posted February 9, 2011 by Christopher Mitchell
Guy Daniels heads to Chattanooga to learn about the best broadband network in the country -- interviews with Katie Espeseth (VP of EPB Fiber Optics) and Harold DePriest (President and CEO of EPB) from Telecom TV
Posted February 4, 2011 by Christopher Mitchell

We've been raving about Chattanooga' FTTH network and smart-grid for quite some time now, but others are just learning about it. Chattanooga's Electric Power Board serves some 170,000 households and businesses across 600 sq miles. Though we have mostly focused on the triple-play benefits of the network

Chattanooga had been named one of the 2011 Top 21 Intelligent Communities of the year previously, but more recently made the cut to a Top 7 Intelligent Community. Time will tell if is awarded the Intelligent Community of the year.

Green Tech Media covered the completion of the network pass and activation of electric grid smart switches at the end of 2010.

[A]ll of its 170,000 electricity customers could benefit from the infrastructure. The network will serve as the conduit for 80 billion data points on electricity use per year that could help the utility run more efficiently, reduce outages, and give customers more control over their monthly electricity expenses.

“Chattanooga is the epicenter of energy technology,” said Harold DePriest, president and CEO of EPB. “One of our biggest jobs is to exploit this technology for the benefit of our community.”

With power outages previously taking a $100 million/year bite out of private businesses served by EPB, the new FTTH network will enable a much smarter network that will radically decrease those outages and thereby make businesses more productive. By mid 2012, businesses will see a 40% decrease outage time. Over time, as EPB's grid grows ever "smarter," those losses will likely decrease further while also providing energy users (residential and business) more opportunities to manage their power consumption.

For those who only associate the smart-grid with enabling time-of-use pricing (paying more electricity during periods of high demand), there are other important, if hidden benefits:

S&C Electric is supplying EPB with the switches’ pulse-closing technology, which injects a low-energy current pulse into an electric line to determine if a fault has cleared. This saves the utility money by reducing wear and tear on substation...
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Posted January 19, 2011 by Christopher Mitchell

Just how does the largest citywide community fiber network in the country deal with the thousands of people that want to subscribe? It is a daunting task, but the Times Free Press has an answer: a carefully scripted process.

Chattanooga's Electric Power Board (EPB) largely contracts with a company for the labor to do the installs:

Adesta is responsible for 80 percent of EPB's fiber-to-the-home installations, according to Lansford, project manager for Adesta. EPB itself performs the remaining 20 percent, as well as trouble calls.

Beginning in June 2009, Adesta ramped up from a one-man office to more than 120 locally hired technicians, and now performs an average of 500 installations per week, or about 100 every day, he said.

At the end of October, when the article was written, Adesta had hired some 123 technicians - more than twice as many as they originally expected to need. Perhaps the largest advantage of contracting with a company like Adesta for connecting subscribers is the company's ability to quickly hire more technicians as demand increases. Civil service rules for hiring can hamper hiring when all installs are done in-house. EPB directly employes some thirty installers.

Chattanooga closely supervises the training and quality of work from the contracted technicians. Perhaps the biggest downside to hiring outside contractors for this work is the potential for technicians not being invested in the satisfaction of the customer or rushing from install to install to maximize their income. In Chattanooga, they expect technicians to do two installs per day to avoid encouraging shortcuts.

In talking with an employee of another muni fiber network, he was amazed at the efficiency of Chattanooga's backoffice processes. The Times Free Press was also impressed:

From a control room in EPB, Abed manages every call that goes out, and knows the location of EPB and Adesta trucks at all times. A computer assigns work based on efficiency, and trouble calls are automatically routed to the nearest available unit.

Even in Chattanooga, which has had more of a smooth roll-out than most, getting into apartment buildings (MDU) is difficult:

In addition to servicing homes and businesses, EPB and Adesta have begun rolling out service to apartments as...

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Posted December 6, 2010 by Christopher Mitchell

Chattanooga's Times Free Press explained how locals are using the nation's fastest broadband network. You may remember that Chattanooga's gigabit service generated a fair amount of attention back in September:

Searching for “gigabit” on Google after the announcement revealed 298 news articles about Chattanooga’s milestone, and more than 9 million Twitter impressions within 48 hours, according to the Chattanooga Area Chamber of Commerce.

We already reported that one company (HomeServe) cited the network as a reason for bringing 140 jobs to Chattanooga. This article quotes their director of IT infrastructure: “This network will be so fast that it will be like we’re right next door." That company is located all over the East coast: Miami, New York, Connecticut, etc.

Diagnostic Radiology Consultants are excited about the network:

“The bandwidth is a huge part of the practice because each one of these images is huge, about 300 megs,” Busch said.

With DRC’s outgoing server uploading information at a gigabit, the nearly 700 doctors who use his service will be able to quickly access body scans anytime, from any computer, instead of on the more limited point to point networks many clinics and hospitals currently use.

Another company in the carpet industry needs the faster connections to meet their clients needs and become more efficient. As customers and clients request more streaming media, they greatly need to increase their upstream capacity.

It isn't just about business, but education and entertainment…

The Tennessee Aquarium has already taken several steps to prepare for increased demand for streaming HD content, said Thom Benson, communications manager for the Aquarium.

The Chattanooga landmark has already set up two webcams to stream live images of aquatic life to the Aquarium’s online visitors, and one HD camera to observe weather conditions outside. All three cameras will be available on the website, he said, and are part of a push to provide content not available elsewhere.

Along with the “webisodes” Benson’s team uploaded to YouTube chronicling the birth of Chattanooga’s penguin chicks, the Aquarium’s foray into live HD streaming is just a taste of what is to come, said EPB’s DePriest.

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Posted November 20, 2010 by Christopher Mitchell

Chattanooga continues to generate a lot of press since their announcement of the nation's fastest broadband speeds.

For those who crave technical details, this article from Cable 360 looks into the tech behind the network:

EPB contracted with Alcatel-Lucent as its GPON network supplier. "We've designed our network a little bit different, with our control center located where our operations center is," says Wade. "We've designed a series of fiber rings that circle our city, allowing us to have multiple 10 Gig MPLS rings, terminating in 17 communications hubs connected back with our control center."

Another article from Cable 360 (affiliate) gets into the smart-grid details of the network:

As far as the cost savings of the smart grid are concerned, users often don't realize that it costs several times more at certain times of day to generate electricity than it does at others, says EPB COO David Wade.

But perhaps the most interesting update from EPB is another window into their take rates (from Tecca.com):

We are ahead of our business plan projections for this time frame. Since our launch last September (2009), we have signed up 18,873 homes to our EPB fiber optics services. That is a 15.45% take rate. Our goal is a 35% take rate, and we believe we will reach that in 2 years. Of our EPB fiber optics customers, 81% are receiving our Fi-Speed internet service. We are still building out fiber optics as well, and our entire 600-square-mile customer service area will have access to these advanced services by the end of the this year (2010).

And finally, a short interview (audio quality is not good) with an EPB employee discussing Chattanooga's community fiber network. An interesting piece: noting that EPB views all employees as ambassadors of their product and offered them public speaking training.

...

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Posted November 14, 2010 by Christopher Mitchell

Communities with both smart-grid investments as well as community networks are again in the news, this time featuring Chattanooga, Leesburg, and Ponca City. Thanks to my colleague at EnergySelfReliantStates.org, who posted this item. ESRS publishes original content about decentralized renewable energy - mostly of a quantitative nature using charts.

Perhaps one of the reasons the broadband networks run by public power utilities are so much more reliable than those run by telco and cablecos is the many decades that public power companies have focused intently on reliability.

Reliability is a good economic development tool, he said. One business looking at Chattanooga asked about the cost of a redundant feed. After EPB explained its smart grid plans, the company chose Chattanooga and decided it didn’t need a redundant feed, he said. In talking to businesses, "I can tell you ... that they get it and they get the importance of this level of automation."

The article offered more details about Ponca City's wireless network that we had previously not discussed. In addition to offering free Wi-Fi to residents, the Ponca City offers fiber-optic-based broadband to local businesses... and two are quite connected.

Perhaps the most eye-opening benefit is that Ponca City offers all of its 26,000 citizens free WiFi service. The city uses its fiber network to sell broadband services to businesses (one has requested 300 mbps service) and those sales pay for the free WiFi, Baird said. The network is basically support-free, said Baird, adding that he gets one or two calls per week. And the free WiFi is "a huge economic development draw," he said.

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