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Nimble Customer-centric Approach Sets Ting Apart - Community Broadband Bits Podcast 357

In early April while Christopher was at the 2019 Broadband Communities Summit in Austin, he recorded a series of interviews for the podcast. We’ve been sharing them over the past two months. This week we’re presenting his conversation with Director of Market Development and Government Affairs Monica Webb and Vice President for Networks Adam Eisner from Ting.

In addition to giving us a quick history about the Canadian company that provides Internet access, mobile phone service, and other services, Monica and Adam describe how the company’s culture that focuses on customers has been a driving force behind their success. Christopher asks Monica and Adam about the different models that Ting is using in its efforts to bring high-quality connectivity to places like Westminster, Maryland; Sandpoint, Idaho; and now Fullerton, California. Our guests describe how the company’s startup culture, emphasis on branding and marketing, and hyper local approach has assisted them with becoming and integral part of different communities and in developing unique partnerships. 

Monica and Adam also share some of the lessons they’ve learned in working with municipalities. While places vary widely in character, there are some actions every local community can take that help expedite deployment, especially with regard to preparation of permitting processes and related matters. The sooner a network is constructed and launched, the sooner local residents and businesses are enjoying high-speed Internet access.

This show is 28 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Let's Connect! We're Heading to North Carolina!

If you don’t live in an urban environment, there’s a strong possibility you long for better Internet access. We’re connecting local people in several North Carolina communities with broadband experts, elected officials, and representatives from regional ISPs for a conversation on better local broadband.

Sign up online for one for one of three local community meetings and share information about the gatherings on Facebook.

If you live in or near the communities of Albemarle, Fuquay-Varina, or Jacksonville, get ready to attend one of a series of three “Let’s Connect” meetings, organized by us at the Community Broadband Networks Initiative, the North Carolina League of Municipalities, and NC Hearts Gigabit. In order to start off the New Year right, we’re bringing together people who want to improve connectivity and are ready to learn more about how to get started.

As part of the conversation, local and national experts will present information on options, you’ll be able to participate in Q&A sessions, and meet up with other locals who share your goals. The events are free and scheduled in the evening at local civic gathering places.

logo-lets-connect_0.png In addition to Christopher, you'll see local officials, such as Council Member Martha Sue Hall from Albemarle, City Manager Adam Mitchell from Fuquay-Varina, and Jacksonville Mayor Pro Tem Michael Lazzara.

Registration is free and not required, but is encouraged to help us plan. You can sign up at Eventbrite and spread the word about the event with your Facebook friends.

Mark your calendars:

Albemarle

Monday, January 28th @ 6:30 p.m.

City Hall, Council Chambers, 

144 North Second St., Albemarle, NC 28002

Map

 

Ting Begins to Light Up Sandpoint, Idaho; Sets Its Sights on Fuquay-Varina, North Carolina

Ting Fiber has continued its expansion into two more U.S. metropolitan areas, lighting fiber up in a northern Idaho town and planting a flag in a city south of the research triangle in North Carolina. Residents of the region of greater Sandpoint, Idaho (a service area of nearly 10,000 residents), and Fuquay-Varina, North Carolina (population of around 25,000), will soon see the benefits of fiber Internet access with Ting’s Fiber-to-the-Home (FTTH) service.

Sandpoint Successes

In the spring of 2017, Sandpoint began leasing out part of its core dark fiber infrastructure to Ting. The Toronto-based ISP has been working on building out its fiber in the Idaho town since early April of this year, and just lit up its first customers (two small businesses) from a fiber expansion effort in downtown and central Sandpoint. Eventually Ting is planning on offering FTTH for residential and business access in Sandpoint, as well as Dover, Ponderay, and Kootenai, all in Bonner County. 

Sandpoint worked on building out its own dark fiber network for around five years, with the intent of leasing its infrastructure out to ISPs. Crews installed two conduits, one to reserve for emergency communications that the city would retain, and one for an open access network for ISPs to utilize.

The city has already entered into one non-exclusive franchise agreement with Intermax, which provides fiber to commercial businesses, and has contracted out fiber builds with Fatbeam. Both companies are local to the northern Idaho region.

A Long Time Coming