Chicopee, Massachusetts, Ward 1 City Councilor Joel McAuliffe wrote an editorial recently that is well worth reading. In it, he explains how his city of 55,000 people, situated a few miles north of Springfield, has seen in concrete terms the benefits of building a municipal fiber network a year ago. Crossroads Fiber — an initiative of Chicopee Electric Light (founded 1896) — began connecting customers in late summer of last year, with the utility building out in phases. There are plans to provide service to everyone connected to electric. Even so, he says, citizens are already benefitting from municipal fiber during the current pandemic: 

Fiber optic cables continue working during power outages and remain lightning-fast no matter how many users are plugged in. These past few months, internet usage has spiked worldwide, but municipal broadband is allowing hundreds of people in Chicopee to stay connected without interruption.

McAuliffe emphasizes the centrality of fiber to towns and cities in all realms who are looking to the future. And while it’s been nice to see large telecoms stepping in to donate or help communities get connected, McAuliffe rightly emphasizes the dangers of relying on corporate generosity instead of investing in local infrastructure that will benefit the community for generations to come:

Chicopee’s investment in municipal broadband is the first step, but we and cities across the country must commit to further investment to build a more prosperous and equitable society. It is becoming clear why a fast, reliable internet connection is absolutely essential for today and for our future.

Westfield Gas+Electric (WG+E) started its broadband division WhipCity Fiber and the buildout of their network five years ago. The project started with only serving Westfield, but WG+E is now contracting with other small towns in Massachusetts to assist in building and potentially operating their own fiber networks.

Today, WG+E is slated to help connect 12,400 households in 20 Massachusetts towns over the next 10 years. In order to do this, WG+E and WhipCity Fiber will receive more than $10 million over the next ten years through the Federal Communication Commission’s Connect America Fund Phase II auction, which awarded $1.5 billion in subsidies to broadband providers to expand rural connectivity across the nation. The 20 towns that are partnering with WG+E to build fiber networks are: Alford, Ashfield, Blandford, Becket, Charlemont, Chesterfield, Colrain, Cummington, Goshen, Heath, Leyden, New Ashford, New Salem, Otis, Plainfield, Rowe, Shutesbury, Washington, Wendell, and Windsor.

Adapting While Expanding

Westfield has been slowly building out its network, which is owned and operated by WG+E, and it is now roughly 75 percent complete. Lisa Stowe, the communications manager at WG+E, said that they temporarily paused new installations in Westfield due to the Covid-19 pandemic. However, she is hopeful that they will begin connecting new customers and resume their buildout of the network this year.

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To construct the WhipCity Fiber network, Westfield issued a $15 million bond. The city must pay down that bond and do routine updates to the network as they continue expanding. Stowe explained that they are well on track to having the network fully constructed within their original six year timeline.

As the novel coronavirus has spread across the United States, so too have efforts to bring Internet access to digitally disconnected households during a time of nationwide social distancing. Washington and Massachusetts are on different coasts, but both states are working with publicly owned broadband networks to deploy emergency Wi-Fi hotspots in underserved communities in response to the Covid-19 pandemic.

In Washington, a state-led initiative is deploying hundreds of new Wi-Fi access points with the help of community networks, including Northwest Open Access Network (NoaNet), a statewide middle-mile network, and several Public Utility Districts (PUDs). And on the other side of the country, Massachusetts has enlisted the help of municipal network Whip City Fiber to establish Wi-Fi hotspots in communities with poor connectivity.

The drive-up public hotspots will allow residents of both states to complete online school assignments, apply for unemployment insurance, and connect with healthcare providers, among other essential tasks.

“We’ve all been in a position where we understand to connect to the world during this really challenging time, Wi-Fi is essential,” said Dr. Lisa Brown, Director of the Washington Department of Commerce, during a livestreamed launch of the state Wi-Fi initiative.

Washington Partners with PUDs for Wi-Fi

Earlier this month, OpenCape Corporation, a nonprofit fiber provider in southeastern Massachusetts, announced that it will pilot Fiber-to-the-Premises residential service at a new mixed-use development in Hyannis on Cape Cod. For the project, CapeBuilt Development is renovating a historic building to house apartments and businesses. Thanks to OpenCape’s connectivity, they will be first fully fiberized residential units on the Cape.

OpenCape hopes that the pilot project in Hyannis will serve as a model for towns in the region that are looking to invest in municipal broadband networks.

The Covid-19 pandemic emphasizes the importance of investing in quality connectivity for Cape Cod families to enable working and learning from home. “The only way that becomes truly possible is to ensure that they have access to robust, reliable and affordable Internet connectivity in their homes,” said OpenCape CEO Steven Johnston in the press release.

In response to the current public health crisis, OpenCape has also upgraded customers’ bandwidth and taken the Federal Communication Commission’s Keep Americans Connected Pledge to not disconnect customers affected by the pandemic or charge late fees. “It is something we feel fits within our mission, that we are supposed to be serving the communities in southeastern Massachusetts and Cape Cod,” Johnston told the Falmouth Enterprise.

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Shrewsbury, Massachusetts, provides traditional cable TV service, Internet access, and phone service to the community through its utility, Shrewsbury Electric & Cable Operations (SELCO). As the utilities board consults with their subscribers and looks forward, they've come to the conclusion that it's time to invest in fiber optic upgrades to improve operations and remain competitive.

From 1907 to 1983

The community launched SELCO in 1907 as a "Street Lighting Committee" which, after negotiations with a local electric company, led to a local election. The local company had offered to supply power to the community if they would build their own "plant" — poles, wires, and lines. Both first and second town votes in support of the measure and the authorization to borrow $16,000 for construction of the plant led to what would become SELCO. 

While community leaders first considered the possibility of developing a publicly owned cable television network in the mid 1960s, significant steps toward implementing the plan didn't happen until 1982. By then, the town had already been operating an electric utility for 75 years, had conducted a feasibility study, and knew they wanted to pursue the cable TV project. According to SELCO History: The First Hundred Years [PDF], "confusion and disarm of the cable industry at the time" made community leaders delay their decision to move forward in 1970. The project was shelved until 1982 when the Board of Selectmen created Shrewsbury Community Cablevision (SCC) with strong support from people in the community.

The community faced interference from incumbent cable providers, which required a court challenge. Eventually, the town received a CATV license and activated their first subscriber on September 9, 1983. They served 5,600 households by the end of 1984.

Early survey results confirm the potential for a community broadband network in the coastal town of Falmouth, Massachusetts, reports The Falmouth Enterprise. Responses suggest wide dissatisfaction with service from the town’s current providers. Out of 378 respondents, 70 percent want better Internet access in the Cape Cod community; 92 percent want more competition.

Falmouth Economic Development and Industrial Corporation (EDIC) commissioned the survey as part of a feasibility study examining the potential for municipal broadband in the town of 32,000 people. With the initial results in hand, EDIC decided to continue with the second portion of the feasibility study to be completed later this year, moving Falmouth closer toward its own community network.

Community Support Grows

Municipal buildings and community anchor institutions in Falmouth already have Internet access through a local open access network operated by nonprofit OpenCape, resulting in significant cost savings. However, residents also want better connectivity for the rest of the community. Support for a municipal network grew throughout 2018 and 2019, culminating in EDIC issuing an RFP for a community network feasibility study in July.

Community Broadband Networks Director Christopher Mitchell travelled to Falmouth in the Fall of 2019 to discuss the community’s efforts on local television. During the program, he spoke with community leaders about the benefits of locally owned connectivity, the examples set by other municipal networks, and the unique opportunities that Falmouth has.

Study and Next Steps

In  November 2017 we reported that Mount Washington, a town of roughly 200 people in southwestern Massachusetts, had deployed its own infrastructure for broadband service. More than two years after the initial setup, a recent article in Government Technology on municipal broadband in Massachusetts takes us back to the tiny town. We learn how fast affordable, reliable publicly owned Internet infrastructure has brought positive transformation to the citizens of Mount Washington, located in the Taconic Mountains.

You Could Barely Use It

The article covers several layers of how high-speed Internet access has provided a jumpstart for the local economy. The small town with its remote landscape and inherent challenges had only two options before broadband: dial-up or a long-distance Wi-Fi service, which provided download speeds of less than 1 Mbps. 

“You could barely use Wi-Fi calling, and it was impossible to stream anything,” said Brian Tobin, Mount Washington select board member. “You could send emails, and you could do Internet searches that just took a long time.”

In spite of the fact that they're the third smallest town in the state, the Mount Washington Broadband Network now offers fiber optic infrastructure and contracts with an Internet access provider to offer speeds which surpasses those in some of the state's much larger communities. Funding for the network is part of a larger state plan to bring broadband to rural towns in need of Internet service. The Government Technology article notes that: 

“Mount Washington benefited from the Last Mile Program, which provided more than $35 million in grants for rural broadband. The program is run by the Massachusetts Broadband Institute (MBI), which is part of the state agency Massachusetts Technology Collaborative (MassTech).”

Residents and businesses in Windsor, Massachusetts, are on the cusp of high-quality Internet access delivered on their publicly owned fiber optic infrastructure. After years of coping with slow, unreliable connectivity, this spring will herald in Fiber-to-the-Home (FTTH) Internet access in the town of fewer than 900 people.

It's Almost Here

About a year ago, we reported on the community's project. They received grants from the FCC and from the state toward the $2.3 million fiber optic network. Like several other communities in western Massachusetts, including Plainfield, Alford, and Otis, Windsor will own the infrastructure while Westfield Gas+Electric (WG+E) provides Internet access via the network through its WhipCity Fiber. WiredWest, the regional collaboration of towns which began as a cooperative network but evolved in recent years to be an ISP and network operator, will manage operation of the network for Windsor.

While grants have helped to drastically reduce the cost of deployment to Windsor, the community will still need to contribute to cover the remaining costs. The Berkshire Eagle reports:

Today, a key financial question for the Windsor project concerns the cost of getting service from the network to homes, the final link known as a "drop." With help from an additional state grant and the town's own resources — $300,000 tapped from a stabilization fund — the first $2,000 in the cost of a drop will be covered.

[Select Board Member and Municipal Light Plant Manager Doug] McNally expects that 85 percent of Windsor subscribers will not have to pay personally to have drops reach their homes. Gov. Charlie Baker approved reimbursing Windsor $750 for each drop, lessening the expense for the town and its new network's customers.

Quincy, Massachusetts, recently let the public know that they're serious about encouraging local Internet access competition through public investment. At an October 21st press conference, Mayor Thomas Koch and City Council Member Ian Cain announced that the largest city in Norfolk County will begin gathering data on local interest in a municipal Fiber-to-the-Home (FTTH) network.

The Choice That Isn't a Choice

With Comcast as the only option for broadband Internet access, leaders such as Cain feel that it's time to encourage competition. DSL is available, but the average speed in the Quincy area is slower than 10 Megabits per second (Mbps) download. Upload speeds are likely around 1 Mbps -- hardly the kind of connectivity a community of 94,000 want to boast about.

Limited fiber for commercial subscribers has been deployed in the city, but without more options, Quincy faces a disadvantage as communities around them invest in better connectivity. The Mayor, Cain, and other local leaders have economic development on their minds when considering the initiative. Cain told press conference attendees, "This is a way to really have Quincy stand out in a way that other cities and towns aren't really looking at. This is a way to put us up front," as a way to attract more businesses.

Cain noted that comments from constituents regarding poor Internet access in Quincy have come to his office for the past five years. In 2018, the city council adopted Cain's resolution to investigate the possibility of publicly owned Internet network infrastructure. Residents have also taken their complaints to the Mayor. At the press conference, Koch said:

“I hear constantly from people about lack of competition – some related to cable, some related to slowness of access to get onto the network. This is something we’re very serious about looking at.”