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Good-Bye to Seattle's Free Wi-Fi

In 2005, Seattle started offering free Wi-Fi to several neighborhoods, hoping to increase usage among businesses, residents, and passers-by. While the effort was hailed by some, and criticized by others, it was an experiment in community broadband. An experiment that ended on April 29th.

The City still considered the free Wi-Fi a pilot project, even though it had been in operation since 2005. Areas served were the University District and Columbia City neighborhoods, and four downtown parks. There will still be free Wi-Fi in public libraries and in a few hotspots around town as well as in some city facilities, including City Hall and the Seattle Center.

The theory was that municipal WiFi was a workable and cheaper way to get more people online. But Wi-Fi is only cheaper in the short run -- something fiber critics tend to ignore. As Seattle has found, most of the network has to be replaced every 5-7 years.

Technical issues and geography also create unique problems for citywide Wi-Fi. Where to put transmitters, interference from buildings, foilage and water, are all barriers to offering a service that is worthwhile to potential users. David Keyes, Chief Information Technology Officer for the City of Seattle noted these problems where there have been complaints of spotty and unreliable reception. Keyes talked to Brian Heaton of Government Technology:

Seattle would be open to someone taking over the system, but Keyes felt that anyone coming in to do a fresh deployment of Wi-Fi might install it a little differently in regard to wireless access point placement. The actual equipment would also need to be replaced.

Seattle's plan for municipal WiFi has been debated from the beginning. In 2008, Government Technology reporter, Chandler Harris, spoke with Bill Schrier, who was Seattle's Chief Technology Officer at the time. Schrier was also one of the harshest critics of the plan to spread Wi-Fi all over Seattle, saying:

Smart Conduit Considerations for Forward-Looking Communities

Local governments are often looking for low-risk options for expanding broadband access to residents and local businesses. There are not many. Seattle put some extra conduit in the ground as a part of a different project that was tearing up the streets but Comcast was the only provider interested. The problem with a haphazard program of putting conduit in the ground is that while it benefits existing providers, it does very little to help new entrants. And conduit is inherently limited -- only a few providers can benefit from it and when used up, there is no space for more providers. In short, more conduit may slightly improve the status quo but it does little to get us to a future where residents and local businesses have a variety of choices from service providers offering fast, reliable, and affordable access to the Internet. Smart conduit policy can lay the groundwork for lowering the cost of a community network, which can get us where we want to be. It may take time, but will create benefits far more rapidly than private providers will be building next-generation networks in most of our communities. John Brown, a friend from Albuquerque, New Mexico, has offered some tips for communities that want to develop smart conduit policies. Brown runs CityLink Telecommunications, an impressive privately owned, open access, FTTH network that connects residents, businesses, schools, muni buildings, etc. We tend not to support privately owned networks because for all the great work a companiy like CityLink Fiber does, one does not know who will own it in 5, 10, or 20 years. However, we recognize that CityLink Fiber is a far better partner for communities than the vast majority of companies in this space. The following comments are taken from an email he shared with me and is permitting me to republish. Direct quotes are indented and the rest is paraphrased. Not all conduit is created equal. A 2 inch pipe will be sufficient for perhaps 2 providers. If conduit does not have inter-duct, it is much harder for multiple providers to share it. Inter-duct creates channels within the conduit that allows a provider to pull its fiber cables through without disturbing other cables in the conduit.

Legislation Alert: Washington Considers Community Broadband Bill

Last year we noted that a bill to expand local authority to invest in publicly owned broadband networks would return in 2012. HB 1711 is in Committee and causing a bit of a stir. "A bit of a stir" is good -- such a reaction means it has a chance at passing and giving Washington's residents a greater opportunity to have fast, affordable, and reliable access to the Internet. Washington's law presently allows Public Utility Districts to build fiber-optic networks but they cannot offer retail services. They are limited to providing wholesale services only -- working with independent service providers to bring telecom services to the public. Unfortunately, this approach can be financially debilitating, particularly in rural areas. Building next generation networks in very low density areas is hard enough without being forced to split the revenues with third parties. Last year, House Bill 2601 created a study to examine telecommunications reform, including the possibilty of municipality and public utility district provisioning. The University of Washington School of Law examined the issues and released a report [pdf] that recognizes the important role public sector investments can play: U Washington Law School
Broadband infrastructure is this century’s interstate highway system: a public investment in an infrastructure that will rapidly connect Washington’s citizens statewide, nationally, and internationally; fuelling growth, competition, and innovation. Like highway access, the path to universal broadband access varies with the needs of the local community. Our primary goal is to expand broadband access. We believe allowing municipalities and PUDs to provide broadband services addresses the most significant hurdles to broadband expansion: the high cost of infrastructure. In conjunction with a state USF, PUDs and municipalities are well placed to address the needs of their consumers. A secondary goal is to promote a competitive marketplace.

Response to Seattle RFP: More of the Same

We have an answer to the question of what a city gets when it commits the bare minimum to improving broadband access: more of the same. We were skeptical of Seattle's approach of using city-owned conduit to spur serious improvements to broadband and, it turns out, correct. Only one company bid on the project, Comcast, a provider in much of Seattle already -- and a much maligned one at that. So Pioneer Square will have better access to the Internet, but from the dominant provider of high speed access in the City. Seattle just helped Comcast consolidate its monopoly just a bit further. This is a small step forward for Pioneer Square, and a larger step backward for the City as a whole. With FiOS available in the suburbs, offering much faster and more reliable connections for the same prices, Seattle has done very little to stem the flow of techies to the burbs. The RFP set certain requirements for use of the City's conduit, as noted in the Seattle Times article but one has to wonder if Comcast might be able to negotiate that down - few are better at exercising monopoly power than the Nation's largest cable and Internet provider.
Comcast is slated to pay $78,000 in one-time fees to cover part of the cable's installation, plus $4,057 in annual leasing fees, according to city documents.
The City elected a Mayor who promised to improve broadband access, but it seems the City Council is standing in the way of actually doing anything that would bring residents and businesses a meaningful choice in providers. Photo, used under creative commons license, courtesy of Jeff Hathaway

Seattle Mayor Uses City Conduit to Connect Pioneer Square

In the campaign for Mayor, Seattle Mayor McGinn frequently proposed the city getting more involved in improving broadband access. Since becoming mayor, he has accomplished little in this area, perhaps due to a City Council that is not convinced it should get involved in broadband. But the mayor held an event in Pioneer Square to announce a new initiative to start using City assets to expand broadband access:
Seattle Mayor Mike McGinn today laid out a proposal to encourage broadband Internet in a four-block area in Pioneer Square, allowing telecom and cable companies to lease some of the conduit that the city is now placing under First Avenue South. McGinn said it is a small, incremental step in a larger plan to bring high-speed Internet to the parts of the city that need it, tapping into some 500 miles of “dark fiber” that’s not being utilized.
Pioneer Square, with a mix of commercial and residential, currently has very poor access to the Internet:
Jeff Strain, the founder of Undead Labs, a 20-person game developer in Pioneer Square, said that fiber-optic cable would dramatically improve his company’s ability to create cutting-edge games. “What we are able to get in Pioneer Square is about half the speed of what you’d be able to get in your home,” said Strain. “So, it is not really suitable for the sort of media rich businesses that we are trying to build down here.”
The Mayor's site explains that Jeff Strain was considering moving his company to a location with better access.
We’ve heard from Pioneer Square businesses that internet speeds there are just not what a 21st century economy needs. Jeff Strain, who founded a game development company called Undead Labs, worries that he might have to move his company from Pioneer Square if the “barely adequate” internet service isn’t improved.

Comcast Customers Call for Competition

Two cities, located on opposite coasts, have recently cried out for cable competition in their communities. A few weeks ago, SunBreak ran a story under "Why Comcast Needs Competition...Badly." The post describes a significant outage in Seattle and Comcast's slow response to fix the problem.
You may think to yourself, Hey, come on, it's 90 minutes out of your day. But what I think about is how much time cumulatively was wasted in Seattle this morning, much of it simply because people would not have been sure where the problem was. An early, all-hands-on-deck announcement from Comcast would have been a big help. It seems slightly insane that a company that provides internet service isn't very good at using the internet.
The folks at Sunbreak apparently were not aware that the City is still slowly considering building a network to ensure everyone in the community has affordable high speed broadband access (which would likely be far more reliable than Comcast's network). After I noted this in the comments, they reprinted one of my posts about Seattle's deliberations. Meanwhile, the folks in Scranton, Pennsylvania, (immortalized in the television show The Office) have been asking when they get the faster broadband now available in Philly, Pittsburgh, and parts of the Lehigh Valley. The answer came bluntly from Stop the Cap: Sorry Scranton, You’re Stuck With Comcast Cable… Indefinitely An article from the Times Tribune explains why the private sector fails to provide competition:
"Offering out television service is expensive, too expensive for most smaller telephone companies," said telecom industry analyst Jeff Kagan. "So many are reselling satellite service to keep customers who want one bundle and one bill." Because of that, satellite television providers, who were never a formidable challenge to conventional cable companies, gained market share, Mr.

Community Fiber: An Update From Seattle

If Seattle moves forward on the Community Fiber Network it has been considering, it will be the largest such network in the nation. However, as we recently noted, progress has been slow. Reclaim the Media recently noted progress toward publicly owned fiber in Edmonds and asked why Seattle is stuck in the mud on the issue. The City's "Seattle Jobs Plan" devotes a significant mention of a publicly owned fiber network as a smart investment:
Seattle’s economic prosperity, its ability to deploy effective public safety systems, and its determination to reduce gridlock and greenhouse gases are increasingly dependent on its communication systems. Currently, the communication systems serving Seattle businesses and residents are controlled by a few private companies, using older technology. With a lack of competition, there is little incentive to invest in more innovative technologies. Although some of Seattle’s larger institutions have migrated to their own fiber networks, these types of networks are unavailable to residents and Seattle’s small businesses. Multiple surveys indicate that 70% of Seattle households want to see more telecommunications competition. A recent study listed global cities with the fastest broadband connections; not a single U.S. city was listed in the top 20. A network of municipal fiber optic cables would instantly put Seattle at the top of the list of U.S. cities capable of supporting next-generation, data-intensive businesses, making it a potential hub for a number of fast-growing industries.
But the network requires a significant amount of planning:
The City has built and maintains a high speed, fiber optic broadband network connecting schools, government facilities, and community institutions. An interdepartmental team of staff in SCL, SPU and DoIT are currently developing a high level business plan that will guide this effort to expand broadband to businesses and homes. The business plan will be completed in early 2011.

Seattle Will Take Year to Study Community Fiber Network

After Seattle's new Mayor campaigned on a community fiber network and consulted with both Lafayette and Tacoma on how to build it, it will now spend a year considering its options. In discussing the current options for broadband in the city, Governing Magazine notes lack of demand for Comcast's "up to" 50/10 EXTREME package:
The demand for this "Extreme" tier speed, however, is "extremely low," says spokesman Steve Kipp. Later this summer, the ISP plans to offer 105 Mbps download and 12 Mbps upload speeds.
I suspect people mostly aren't interested in the extreme price for supposed extreme speeds. A number of communities that have built their own networks offer faster (and symmetrical) connections for considerably less. However, even there most people opt for lower tiers rather than the fastest speeds. What the article utterly misses is that faster speeds are only one piece of the reason communities build these networks. Yes, next-generation networks offer faster speeds now and have much more capacity for future expansion than cable networks (and DSL is so far behind as to not be comparable). But public ownership is about more than faster speeds. It spurs competition and lowers prices for everyone. It offers accountability, ensuring the network meets the needs of the community now and in the future. It allows public agencies to get faster connections at lower prices (though Seattle already has this through its previous investments in fiber-optics). As Seattle owns City Light, it would have greater abilities to invest in smart-grid and metering applications to make the city more energy efficient. When the community owns the network, it can ensure everyone has access to fast connections (particularly children in low-income neighborhoods where absentee companies may be reluctant to invest). But to get back to the argument about network speeds, there is an argument for FTTH and faster speeds even if people do not demand them right now. Until people have access to robust connections, applications will not be created to take advantage of them.

10 Years Later - Tacoma and LaGrange

In January 2001, or about 1 million years ago in tech time, Site Selection Online published "Wired Cities: Working-Class Communities Build Next Frontier of High-Speed Connectivity". I found it years ago when reading up on the Click! network in Tacoma, Washington. I recently stumbled across it again and thought it might be interesting to evaluate its claims after a decade (or close to it) had passed. The lead of the article discusses Tacoma its relationship to Seattle. Tacoma had extremely poor connectivity from the private sector and its public power utility decided to build an HFC network to extend broadband to everyone in the community. Tacoma's Mayor notes that over 100 companies poured in after the community solved its own broadband problems - generating some 700 jobs in 18 months. Fast forward to today, and this paragraph:
As a result, the next frontier of information companies isn't being confined to the Silicon Valleys of the world. It's taking root where you might least expect it: in places like Tacoma, LaGrange, Ga., and Blacksburg, Va.. And in most cases, it's government taking the lead, beating business to the punch by stringing fiber and building networks in working-class communities that most bottom-line corporations would otherwise ignore.
The principle of self-reliance is timeless. And we see the same idea in news articles today: local governments bringing broadband to areas the private sector cannot. In 2010, the fastest and more affordable broadband networks in the US are not in Silicon Valley -- they are in Lafayette, Chattanooga, Wilson, Utah, and other places where the community decided to prioritize big broadband. Because of the competition in Tacoma, prices for telecom have remained lower than in nearby Seattle - as I quoted a Tacoma resident previously:
I have Comcast in Tacoma and all I know is since there is competition down here Comcast is about half the cost as it is in Seattle. They give you a rate good for a year. When your year is up you call up and just say Click! and bam back down you go.

Seattle's Chief Geek: Broadband Monopoly Keeps Costs Too High

Bill Schrier, Seattle's Chief Technology Officer (informally, Chief Geek), recently explored the ways in which limited competition in broadband has kept prices too high for many Americans and suggests high prices should be a cause for concern on the level of network neutrality. He is right not only in noting the problem, but noting that there is no solution to it forthcoming from the states or feds. However, communities can take control of broadband prices by building their own networks. Not only can they guarantee lower rates, they effectively force lower rates from incumbents (and often increased investment) by merely increasing local competition. Due to limits in law and FCC policy, building a network is really the only power of local governments to ensure the community has the broadband access it needs to succeed. I have long found it amazing that local governments have the power to set a limit on the lowest tier of cable TV prices but no ability to require a basic tier of Internet. What is more important to communities? Cable TV or broadband?
The City of Seattle – and other cities and counties – can regulate cable TV to a limited extent. Therefore we can demand cable companies provide a low cost basic service – $12.55 in Seattle for Comcast, for example, and there’s even a discount to that low rate for low-income residents – more details here. The State of Washington – and other States – can regulate telephone service, and require telephone companies to provide a low cost basic phone rate, e.g. $8 a month for 167,000 households. But NO ONE regulates broadband/Internet access. Consequently ISPs can charge whatever the market will bear. So in our present monopoly or duopoly environment throughout the nation – that is little choice for most of us – prices are at $30, $40 or more for even moderate speed access. Higher speed access is $100 or more. And that means low-income, immigrant, seniors and other households cannot afford access to the Internet. So they and their children are denied what is probably the most important pathway to education, information, jobs and higher income – access to the Internet. Even middle income households or neighborhood businesses cannot get affordable truly fast (e.g. 5 megabits per second symmetric) broadband.
Bill's post is well-linked and worth reading in its entirety.