The city of Solon, Ohio, has their eyes on Hudson, their neighbor about 10 miles to the south. Both communities have a population of around 23,000 but Hudson businesses have access to the publicly owned fiber network and community leaders are considering expanding the service to residents. In order to explore the idea further, Solon city leaders have decided to fund a feasibility study.

Steady Stream of Complaints

At a recent meeting of the Solon City Council Finance Committee, the city’s Director of Information Technology Jim Gibbs presented his memo outlining why he believes now is the time to issue a Request for Proposals (RFP) for a feasibility study.

People and businesses in Solon are not happy about their current choices, and they let Gibbs know about it:

I receive a steady stream of complaints and requests for help from Residents and Businesses to get access to better Internet Service Providers, and what I believe is the most telling of the need for this project is, most people are not complaining about cost. Most are complaining about the very poor level of service they are being forced to endure by the largest players in this space, AT&T and Spectrum. 

While many subscribers focus their complaints on rates, hidden fees, and baffling billing, it's no surprise that Soloners don't like the options they have to choose from or find issues with reliability. Residents and businesses located in places where a publicly owned network is an option, often cite better customer service as the catalyst for switching from incumbent ISPs. Municipal network subscribers have the luxury of obtaining service from a provider centered in their community, rather than from a company with headquarters located several states away. Paying the bill or addessing concerns can be done in an effective, face-to-face manner.

Looking for Options and Possibilities

Solon, located in Ohio's northeast corner, is looking to save approximately $65,280 per year with a publicly owned fiber institutional network (I-Net). At the January 19 city council, an ordinance authorizing the Director of Finance to request bids for the project passed unanimously. 

Cleveland.com recently reported that the city council is considering ditching its contract with Time Warner Cable as the city moves forward with a traffic signal project. The project would require streets to be excavated all over the community, a perfect time to install fiber connecting 8 municipal facilities. The publicly owned network will connect buildings such as the Solon Senior Center, the Solon Community Center, and three city fire stations. The traffic signal project will cost $5 million and is funded in a large part by a combination of state and federal grants with the city contributing approximately twenty percent of the total cost.

The city will also pay for the I-Net project, an additional $160,000 but will recoup its investment in less than 3 years through savings on telecommunications costs. The city has paid Time Warner Cable to connect the municipal facilities via fiber and provide Internet access since 1990. Solon currently pays $5,440 per month. 

The city's water reclamation plant will not be connected to the new I-Net and will still use the incumbent because, due to its location, extending to the plant would cost another $100,000. The city will continue to pay Time Warner Cable $500 per month to connect the plant.

Work on the project could begin this spring.