As they look back over their accomplishments, the Roanoke Valley Broadband Authority (RVBA) has more than the holidays to celebrate at the close of 2018. In addition to stimulating competition in the region, the RVBA network is attracting more investment and helping local nonprofits operate more efficiently.

Dual Purpose

For Feeding America Southwest Virginia in Salem, connectivity from RVBA is critical. “Without that Internet connection reliability, it would be very difficult for us to achieve our mission,” says IT Director Eric Geist. The food bank is one of the enterprise customers that the RVBA serves in the region, providing affordable access to organizations and institutions such as nonprofits, businesses, and institutions.

By providing affordable connectivity and services focused on the needs of businesses, the RVBA network has helped drive competition in the region. According to CEO Frank Smith’s research, prices have dropped 25 - 30 percent. The change squares with the RVBA mission to enhance and promote economic development by improving connectivity services and prices in Salem, Roanoke, and the counties of Roanoke and Botetourt. They've seen results in the past three years with greater expectations ahead.

The History

Before the network, the valley was caught in a connectivity “donut hole.” The populations in Salem and Roanoke had access to some cable Internet access and were large enough to prevent the region from obtaining grants to entice providers to upgrade. In 2013, local governments decided to work together to improve connectivity and funded a feasibility study, which recommended an open access network.

Botetourt and Roanoke Counties were indecisive about their commitment to the project, but the cities of Salem and Roanoke pushed ahead. Salem, with its own electric utility, already had some fiber infrastructure in place, which lowered the cost of the...

Ghastly ghouls, horrific monsters, and vile flesh-eating creatures roam the earth this night of Halloween, but none evince the evil that has of late entered the halls of ILSR. One of our own has faced the torture of an entity bent on pushing him over the precipice of human endurance, twisting his psyche with the torment of nonsense, and claiming his head for their own.

On past Halloweens we’ve written fun, spooky content about scary telecom monsters and frightening tricks; this year we relay the haunting, dramatic tale of John Farrell and The Legend of CenturyLink Hell. 

The Hamster Wheel of Phone Cord Purgatory

Unlike Icabod Crane of gothic New England lore, John's head has stayed firmly attached at the neck, but recent encounters with the office Internet service provider have lead him to that dark place where so many others have accidentally strayed - into the no man's land of customer service decapitation.

It all began with a new phone for the office. John, newly appointed Co-Director of the Institute for Local Self-Reliance and the head of the Democratic Energy Initiative, had ordered phones from ILSR’s Internet access provider in the past. CenturyLink, which provides VoIP, had provided the physical phones before with no issue, but this time there was no power adapter included in the package. Thinking the oversight would be easily remedied was John's first mistake ... and the first step on his journey into hell.

John reached out to the sales associate who he had worked with when ILSR switched from Comcast to CenturyLink’s fiber service. He explained that the new phone ILSR received didn’t include a power adapter and asked them to order one. To John's surprise and dismay, the sales associate told John that they couldn’t order a solo adapter and referred John to the Mac Desk at CenturyLink. He reached out to the sales people at the Mac Desk, but the answer he received was cold comfort that stirred an uneasy feeling in his bowels.

The Mac Desk sales team responded curtly. Ordering a solitary power adapter was not an option. It was not available in his admin portal, you see, and they could only place "bundled orders." John's head swimmed. In order to facilitate his request (and push him off on some one else), the Mac Desk...

Sandpoint, Idaho’s fiber-optic infrastructure is ready to lease to Internet Service Providers (ISPs) interested in serving the north Idaho town. A regional provider recently announced that it will take advantage of the community’s fiber to expand its network by leasing dark fiber from the city to serve local commercial subscribers.

Big Plans Begin To Unfold

The city installed fiber during road project construction over a five-year period. About a year ago, Sandpoint released a Request for Proposals (RFP) to help the community of 9,700 people make strategic use of its dark fiber network. In addition to leasing dark fiber to providers, the network will serve municipal needs such as public safety and city offices. In February, the City Council established rates for dark fiber leasing and maintenance.

Things have been somewhat quiet until Intermax Networks announced that it has entered into an agreement with the city to lease excess capacity on Sandpoint’s network and will use the new infrastructure to offer connectivity to local commercial subscribers.

President Max Kennedy said in an official statement:

"We’ve provided fiber services to commercial businesses in Sandpoint for years, but today we are proud to be the first private partner with the City of Sandpoint to expand our network by licensing space on the city’s new fiber infrastructure.

…

Sandpoint has been an integral part of Intermax since the company was founded in Sandpoint in 2001. This year we are going to be dramatically expanding our service capacity in Sandpoint, and we’re pleased to be working with the city on this great project."

Intermax serves commercial sites throughout northern Idaho with fiber and connects to peer networks in Seattle and Portland. The company also provides a variety of services to residential customers and anchor institutions in Kootenai, Bonner, Boundary, and Spokane Counties.

Don't Forget Mr. And Mrs. Sandpoint

The community had also been talking with gigabit provider Ting about...

In January 2016, Holland, Michigan, made commencing fiber-optic Internet access to residential neighborhoods its number one goal for fiscal year 2017. They’re a little behind schedule, but the town is now moving forward by expanding a pilot project in order to serve a larger downtown area.

It's Really Happening

The Holland Board of Public Works (BPW) held an informational meeting on March 13th to answer questions from the community and share plans for the potential expansion. About a year ago, we reported on the results of a study commissioned by the city in which, based on a take rate of about 40 percent, 1 Gigabit per second (1,000 Mbps) connectivity would cost residents about $80 per month. Small businesses would pay approximately $85 per month and larger commercial subscriber rates would run around $220 per month. The update on the plan confirms those figures, noting that the four businesses that tested the pilot services had positive experiences. As a result, BPW feels it’s time to expand to more of downtown.

"If it goes really well we hope to be able to expand the service out as far into the community as we can," said Pete Hoffswell, broadband services manager at BPW.

The expansion is planned for construction in June and July, with service testing in August. Actual delivery would be in September, BPW estimates.

BPW will use a boring technique to place conduit and fiber below ground so there will be minimal disruption. No streets will be closed. Next, BPW will get construction bids, evaluate them, and present them to the City Council for approval.

Not An Impulse Decision

Holland has had dark fiber in place for decades for the municipal electric operations. Later BPW extended it to schools and businesses that needed high capacity data services. After years of incremental expansions, the network is now more than 150 fiber miles throughout the city.

They tried to lure Google to the community in 2010, but when the tech company went elsewhere, city leaders created a 2011 strategic plan which confirmed the desire to improve connectivity. The plan came with a $58 million recommendation to...