Tag: "internet essentials"

Posted November 17, 2020 by Ry Marcattilio-...

We’ve written a lot over the last half year about communities around the country that have built fixed wireless networks to bridge the digital divide. Most recently, we’ve seen approaches which look to tackle particular inequalities that fast, affordable Internet access can help to alleviate: in Providence, Rhode Island, for instance, nonprofit One Neighborhood Builders built a network to tackle health disparities among Olneyville residents.

Today we’re covering a project in Pittsburgh that confronts another aspect of the digital divide laid bare by the pandemic: communities where connectivity options exist and low-income programs like Comcast’s Internet Essentials are available, but the minimum speeds offered are insufficient for households where multiple users need to work and attend school simultaneously. In a world where upload speed remains just as important as download speed, asymmetrical 25/3Mbps (Megabits per second) connections don’t cut it anymore. 

This is the problem that Every1online — a joint project by nonprofit Meta Mesh, Carnegie Mellon University, the University of Pittsburgh, two school districts, another nonprofit, and an array of local stakeholders — is looking to solve to get more than 450 families with students connected. They’ve built a fixed wireless system offering free connectivity to families across the Homewood neighborhood in Pittsburgh as well as nearby New Kensington and Coraopolis via 50/25 Mbps connections in a pilot program that will run for the next year. It’s a move that acknowledges that providing low-cost Internet access pegged at the lowest possible bandwidth tier disproportionately impacts vulnerable communities already living under the weight of a host of structural disadvantages.

Much of the greater Pittsburgh area has access to one or more wireline providers. But the city also suffers from a wealth gap for a large chunk of the population, centered on families of color (the Homewood neighborhood in particular). While low-income options exist, they aren’t fast enough for entire households which have been forced to...

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Posted April 23, 2020 by Katie Kienbaum

Across the country, schools have shifted to distance learning after the Covid-19 pandemic resulted in widespread school closures and stay-at-home orders. But many students still can’t get online to learn. A recent survey of Los Angeles Schools found that 16 percent of students don’t have access to broadband and that 15 percent had not yet spoken with teachers.

To connect students on the wrong side of the digital divide, school districts in a number of cities, including Portland, Oregon and San Francisco, California, are working with Comcast to sponsor the cost of the company’s Internet Essentials program for low-income families in need of home broadband connections during the crisis.

In a press release, Guadalupe Guerrero, Superintendent of Portland Public Schools, said of the program:

As we transition from a traditional brick and mortar school experience to one that takes place online, it is more important than ever that we make every effort to remain connected to our students who rely on us for not only academics, but also essential needs and social and emotional supports. . . This partnership will allow us to stay connected to our students who need us most.

Schools Sponsor Student Service

To help ensure all students can access online education while schools are closed, San Francisco Unified School District (SFUSD) and Portland Public Schools (PPS) plan to pay the monthly cost of Comcast’s Internet Essentials plan for eligible households. The school systems will distribute promotional codes to families who can then contact the company to sign up for broadband access at no cost.

SFUSD logo

Internet Essentials is Comcast’s affordable broadband plan for low-income households that qualify for a variety of public assistance programs. The program currently offers speeds of 25 Megabits per second (Mbps) download and 3 Mbps upload. In response to the...

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Posted March 4, 2016 by htrostle

A recent report by Victoria Rideout and Vikki S. Katz from the Joan Ganz Cooney Center at the Sesame Workshop delves into detail on the experiences of lower income families and Internet access. The report, “Opportunity for all? Technology and learning in lower-income families,” points to the promises of digital inclusion for educational opportunities, but also to the current inequalities in Internet access. 

The researchers highlight several key findings from the study in an effort to inform policymakers of the root causes, and effects, of these inequalities on lower-income families. They include issues of race (families headed by Hispanic immigrants are less connected), of access (mobile-only and inconsistent connectivity), and of affordability (despite the existence of discounted programs).

Discounted Programs Not Working

We’ve written several times about the failings of the large corporate providers’ discounted programs for Internet access. Over the past few years, Comcast’s Internet Essentials program has been a prime example. We reported on the Consumerist article that highlighted how the program benefits Comcast more than lower-income families. In 2013, our Lisa Gonzalez shared her own family’s experience with the program. 

Rideout and Katz’s report again show the real impact of these programs’ failures. Only 5% of those surveyed had ever signed up for the programs although many met the eligibility requirements. Even those that did receive the service sometimes found that it could not meet their needs. After all, the program only provides up to 5 megabits per second (Mbps) in download speeds. A parent of a seventh grader in Colorado explained to the researchers (page 11): 

I had (Internet Essentials) because (my children) had assignments that they needed the computer for... I hated it. It wasn’t working. It was too slow, it would freeze and they couldn’t get anything...

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Posted May 27, 2015 by lgonzalez

In an effort to extend the benefits of its gigabit network to lower income Chattanooga school kids, Mayor Andy Berke announced that the EPB will soon offer the "Netbridge Student Program." 

WDEF reports that children will qualify for the program if they are enrolled in Hamilton County schools and are currently enrolled in the free or reduced price lunch program. Comcast's Internet Essentials uses the same eligibility criteria. Households that qualify will be able to sign up for 100 Mbps service for $26.99 per month. Details are still being discussed.

Last year, Hamilton County schools replaced a number of textbooks with iPads in an attempt to take advantage of Chattanooga's fiber asset to improve student performance. The move revealed a grim reality - that many students' access to that incredible gigabit network (or any network) stopped when they walked out of the school. Educators found that children with Internet access at home made significant strides while those without fell behind. From a December 2014 article on Internet and Chattanooga students:

In the downtown area, for example, only 7 percent of potential customers subscribe to high-speed broadband Internet. In economically depressed areas such as Alton Park and East Lake, only 15 percent of residents have high-speed Internet, according to EPB.

We spoke with Danna Bailey, Vice President of Corporate Communications from EPB, to get some details on the plan and she confirmed that the program is still in its infancy; officials at EPB plan to have it ready for students by the fall. She told is that the rate of $26.99 is what EPB must pay to bring 100 Mbps to a customer when it is unbundled. The regular rate is $57.99. 

Note that the slowest speed anyone can get on the EPB Fiber network is 100 Mbps symmetrical. Unlike other providers, EPB is not offering a much slower tier to low income households. We haven't been able to verify, but we suspect that EPB is limited by state law on its pricing. State laws that prohibit municipalities from offering services below cost may be uniquely hurting low income households -- yet another reason that states should allow communities to make these decisions...

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Posted April 9, 2014 by lgonzalez

In a Consumerist article, Kate Cox takes a look at who is benefitting the most from Comcast's Internet Essentials program and - guess what - it is Comcast.

The program has brought Internet access to a number of people who may not otherwise have been able to get online and that's a good thing. According to Comcast, 300,000 families are receiving 5 Mbps download for the program's $9.99 monthly rate. All considered, that is 300,000 families who might otherwise not have Internet access at all.

But Cox noticed how the gigantic cable conglomerate pulls the program out to dazzle politicians whenever they need a little public opinion boost. In August 2013, Comcast announced it was extending the program:

Comcast, meanwhile, is not acting out of a sense of charity or philanthropy. They’re satisfying federal requirements to help bring broadband access to the poor. And Internet Essentials is only available where Comcast already operates — so Comcast isn’t spending a dime to run infrastructure to any place where it doesn’t already exist.

They sure get to benefit from looking philanthropic, though. Community outreach is a huge part of Comcast’s extensive lobbying efforts. And in looking to gain the blessing of federal regulators on their impending buyout of Time Warner Cable, “benefit to the community” is one of their best cards to play.

Cox notes the significant obstacles to signing on to the program, as we did in 2012. She also notes that families who need the program most are not always the ones who are able to find the information to enroll:

The other barrier is the enrollment process itself: Internet Essentials is separate from Comcast’s standard service. It uses a different website and phone number for enrollment and information. Consumers who call Comcast’s regular line and try to ask for the cheap internet generally get shunted into some kind of promotional triple-play package. Comcast representatives don’t redirect callers to the other phone number.

So the consumers most likely to be able correctly to sign up for...

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Posted August 23, 2013 by lgonzalez

In 2011, Comcast commenced its Internet Essentials program with great fanfare from then FCC Chairman Julius Genachowski. We looked at the program in detail and described Comcast's decision to withhold the program for two years to use as a carrot in a bid to secure the NBC merger. In addition to acquiring NBC, Comcast received great public relations press.

The Roosevelt Institute's Next New Deal Blog, recently ran an article by John Randall in which he examined the program in depth. He concludes that the program is an effective distraction from the real problem - lack of competition. In addition to placating policy makers to prevent meaningful changes, the program turns a hefty profit for Comcast and efficiently mines for new customers.

The program, touted as a way to reduce the digital divide, established onerous criteria to qualify for the $9.95 monthly service. Children in the household must qualify for the National School Lunch Program, there cannot be any unfinished business between the household and Comcast, participants must be new customers, and households must be located in an area served by Comcast.

I have had my own experience with the Internet Essentials program. My small family qualified and we now receive up to 3/1 Mbps from Comcast; prior to the program, we paid twice as much for 1 Mbps Wi-Fi. Randall is correct when he describes the program as a "customer acquisition program." A common expression goes "The slowest speed you will accept is the fastest speed you've experienced." So true. As more of my kids' homework depends on a usable Internet connection, we will need to sacrifice somewhere else to keep our 3 Mbps and we will do it. Our choices are limited because competition is scarce, even though we live in a major metropolitan area. Comcast, you have us. Nicely played!

If Comcast really wanted to help close the digital divide, it would make Internet Essentials a permanent program and ease the restrictions. I qualify because my kids qualify but there are millions of other people, including single adults and seniors, who do not and they need the Internet just as much as I do.

As Randall points out, Comcast is still turning a profit - $18 million per year on...

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Posted December 3, 2012 by lgonzalez

Last year, when Comcast unveiled its Internet Essentials program, the corporate powerhouse received accolades from FCC Chairman Julius Genachowski. The program was promoted as an example of corporate philanthropy helping to bridge the digital divide.

Comcast received all kinds of positive media coverage for its program. Most of that coverage failed to note that the FCC required Comcast to integrate the program as one of the supposed concessions offered in return for Comcast being able to take over NBC -- giving the largest cable monopolist in the US even more market power.

DSLReports has publicly exposed what many of us suspected all along -- the program was not a concession on Comcast's part. Internet Essentials was originally conceived as a program that would offer slower connections to certain low income households at affordable rates that nevertheless remain profitable for Comcast.

A recent Washington Post Technology profile on Comcast's Chief Lobbyist David Cohen, notes how the program was actually conceived in 2009, but:

At the time, Comcast was planning a controversial $30 billion bid to take over NBC Universal, and Cohen needed a bargaining chip for government negotiations.

“I held back because I knew it may be the type of voluntary commitment that would be attractive to the chairman” of the Federal Communications Commission, Cohen said in a recent interview.

Eligibility depends on four factors:

  • Participants must reside in an area serviced by Comcast
  • Participants must not have an overdue Comcast bill or have unreturned equipment
  • Participants could not have had Comcast service within the last 90 days
  • Participants must have at least one child in the house that qualifies for free or reduced lunches

...

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