Tag: "report"

Posted November 11, 2021 by Ry Marcattilio-McCracken

A new report from the Institute for Local Self-Reliance (ILSR) examines Internet Service Providers’ (ISPs) transparency — or lack thereof — around the Internet service packages they offer. Shopping for Broadband: Failed Federal Policy Creates Murky Marketplace [pdf] finds that locally-controlled broadband networks are the most transparent around key service details. Large ISPs, on the other hand, are more likely to make information like upload speed and pricing difficult or impossible to find. 

Missing or unclear information is frustrating for anyone shopping for a new Internet service. It can make it especially difficult for low-income customers, who need to know pricing details (such as the difference between a service’s promotional price and standard monthly cost) in order to navigate the market and budget for service. Federal standards for transparency exist, but are not currently enforced in any real way by either federal regulation or market pressure.

Recently, Congress passed the Infrastructure Investment and Jobs Act, which includes new information disclosure requirements for ISPs. To underscore the value of these requirements and the need for their proper enforcement, this report offers detailed analysis of 50 of the nation’s largest private wireless, private fiber, cable, municipal, and cooperative ISPs based on how clearly they disclose basic service and pricing information. Key findings include:

  • Municipal broadband networks offer the most available and accessible information in the three categories analyzed.
  • Private fixed wireless providers had the most missing information, with only three out of ten offering clear information in all three categories.
  • Locally-controlled networks — including municipal and cooperative networks — are held accountable by their customers to a greater degree than their larger counterparts, with more incentives to disclose information in a more comprehensive and accessible way.
  • Overall, the ISPs analyzed in this report tend to offer the best information regarding download speeds and the worst information regarding upload speeds.

The report identifies multiple dimensions of the Internet transparency problem and offers a series of policy solutions to help hold providers accountable and get customers the information they need...

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Posted November 11, 2021 by Ry Marcattilio-McCracken

Frustrated while shopping for Internet service? Blame federal policy (and monopoly power). 

A new report from the Institute for Local Self-Reliance (ILSR) examines Internet Service Providers’ (ISPs) transparency — or lack thereof — around the Internet service packages they offer. Shopping for Broadband: Failed Federal Policy Creates Murky Marketplace [pdf] finds that locally-controlled broadband networks are the most transparent around key service details. Large ISPs, on the other hand, are more likely to make information like upload speed and pricing difficult or impossible to find. 

Missing or unclear information is frustrating for anyone shopping for a new Internet service. It can make it especially difficult for low-income customers, who need to know pricing details (such as the difference between a service’s promotional price and standard monthly cost) in order to navigate the market and budget for service. Federal standards for transparency exist, but are not currently enforced in any real way by either federal regulation or market pressure.

Recently, Congress passed the Infrastructure Investment and Jobs Act, which includes new information disclosure requirements for ISPs. To underscore the value of these requirements and the need for their proper enforcement, this report offers detailed analysis of 50 of the nation’s largest private wireless, private fiber, cable, municipal, and cooperative ISPs based on how clearly they disclose basic service and pricing information. Key findings include:

  • Municipal broadband networks offer the most available and accessible information in the three categories analyzed.
  • Private fixed wireless providers had the most missing information, with only three out of ten offering clear information in all three categories.
  • Locally-controlled networks — including municipal and cooperative networks — are held accountable by their customers to a greater degree than their larger counterparts, with more incentives to disclose information in a more comprehensive and accessible way.
  • Overall, the ISPs analyzed in this report tend to offer the best information regarding download speeds and the worst information regarding upload speeds.

The report identifies multiple dimensions of the Internet transparency problem and offers a series...

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Posted October 20, 2021 by Jericho Casper

With the pandemic-induced rise in remote work, distance learning, e-commerce, and telehealth, a new report published by the Urban Land Institute (ULI), sheds light on how the demand for high-speed Internet connectivity has “helped shift the real estate industry itself from thinking just in terms of physical space to also considering how to engage within a virtual environment.”

The ULI report, Broadband and Real Estate: Understanding the Opportunity, identifies the challenges and opportunities in addressing the digital divide and how real estate professionals and land-use planners can play a central role in designing and deploying broadband networks to meet the growing connectivity needs of communities everywhere.

The report explores four instances when community planners placed technology at the forefront of their development projects and details the positive impact it had on the projects -- from a neighborhood in Washington that designed its fiber-to-the-home network with an emphasis on sustainable development and energy efficiency, to a business and tech hub in Northern Virginia, whose owner purchased seven blocks of CBRS spectrum in 2020 to accelerate the deployment of 5G in the area, establishing it as a center for innovation.

Broadband and Real Estate [pdf] also provides guidance on how real estate planners and professionals can be pivotal in creating more equitable and competitive Internet access ecosystems. For example, the report recommends owners of multifamily properties, or MDUs, install carrier neutral wiring sets to each unit, so MDU residents always have a choice among broadband service providers. The report states owners of MDUs should own all of the Internet infrastructure in their building themselves, so it is independent and the property can not be monopolized by a single Internet Service Provider (ISP).

Some key takeaways from ULI’s Broadband and Real Estate report are:

  • “As a result of its fundamental role in shaping the built environment, the...

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Posted August 3, 2021 by Ry Marcattilio-McCracken

There are more than 600 wireline municipal broadband networks operating across the United States today. And while the ongoing discussion about our information infrastructure by Congress has placed a renewed emphasis on publicly owned endeavors to improving Internet access, the reality is that cities around the country have been successfully demonstrating the wide variety of successful approaches for decades.

In this report, published by the Benton Institute for Broadband and Society, ILSR's Sean Gonsalves, Christopher Mitchell, and Jericho Casper profile how six community networks in a diverse range of places stepped up to meet the needs of their communities, bringing faster, more reliable, and more affordable service. 

It covers:

  • Huntsville, Alabama
  • Conway, Arkansas
  • Ocala, Florida
  • Dalton, Georgia
  • Ammon, Idaho
  • Cheshire County, New Hampshire

The projects above, the report shows, run the gamut from municipally owned and operated fiber networks, to cable system upgrades, to last-mile open access networks, to public-private partnerships.

From Benton:

Communities seeking to create a more competitive broadband market and/or target low-income neighborhoods with high-quality, modestly priced service are increasingly building their own networks, whether in partnership with ISPs or on their own. Local governments considering this option have to do their homework to find appropriate consultants, vendors, business models, and more.

But as the communities profiled here demonstrate, there are many models and opportunities to improve Internet access.

This report offers a preview of a large compendium of case studies  - to be published by Benton later this summer - showing how dozens of community networks have brought thoughtful investment and better Internet access to communities all around the country.  "While including explorations of some of the networks that have struggled," the report "concentrates on the vast majority of community-led broadband networks which have succeeded, providing robust service where it had...

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Posted July 29, 2021 by Ry Marcattilio-McCracken

In a new report, the Institute for Local Self-Reliance showcases the diverse range of approaches communities and local Internet Service Providers (ISPs) have taken to expand affordable, high-quality Internet access in Minnesota. It includes a series of case studies that detail how communities are meeting the connectivity challenges of a broken marketplace shaped by large monopoly service providers. 

Download Minnesota Broadband: Land of 10,000 Connectivity Solutions [pdf] here.

The profiled projects include municipal networks, public-private partnerships, cooperatives, and private investment. They run from the most rural areas of the state to Minneapolis. Some examples include:

  • RS Fiber Cooperative, in south central Minnesota, which has brought fiber to local businesses and town residents. Rural residents benefit from RS Air, a fast wireless service available at affordable prices.
  • Arrowhead Electric Cooperative’s fiber network in Cook County, which succeeded beyond original projections. It provides fast and affordable Internet access to one of the most far-flung parts of the state.
  • St. Louis Park’s partnerships with both ISPs and the builders of large condominium complexes. One of the providers working with St. Louis Park is better known as the fastest ISP in Minneapolis, USI Fiber.
  • Christensen Communications, a 100+ year-old telephone company in south central Minnesota. The company demonstrated a strong commitment to its communities when the pandemic hit, and is now going above and beyond to build fiber with federal subsidies.
  • The Fond du Lac Band, in northern Minnesota, which built a fiber-to-the-home network that is rare in Indian Country.

Ry Marcattilio-McCracken, co-author of the report and Senior Researcher with ILSR’s Community Broadband Networks initiative, said of the report’s findings: 

Minnesota communities and local ISPs have found creative and sustainable ways to build future-proof networks across the state, despite a broken marketplace and state barriers that favor slow-moving, out-of-state monopoly providers clinging to outdated technology. Lawmakers must stand up for the cities and towns that sent them to the legislature, and remove the obstacles that prevent a more competitive market and local broadband solutions.

...

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Posted July 29, 2021 by Ry Marcattilio-McCracken

Our new report, Minnesota Broadband: Land of 10,000 Connectivity Solutions [pdf], showcases the diverse range of approaches communities and local Internet Service Providers (ISPs) have taken to expand affordable, high-quality Internet access in Minnesota. It includes a series of case studies that detail how communities are meeting the connectivity challenges of a broken marketplace shaped by large monopoly service providers. 

The profiled projects include municipal networks, public-private partnerships, cooperatives, and private investment. They run from the most rural areas of the state to Minneapolis. Some examples include:

  • RS Fiber Cooperative, in south central Minnesota, which has brought fiber to local businesses and town residents. Rural residents benefit from RS Air, a fast wireless service available at affordable prices.
  • Arrowhead Electric Cooperative’s fiber network in Cook County, which succeeded beyond original projections. It provides fast and affordable Internet access to one of the most far-flung parts of the state.
  • St. Louis Park’s partnerships with both ISPs and the builders of large condominium complexes. One of the providers working with St. Louis Park is better known as the fastest ISP in Minneapolis, USI Fiber.
  • Christensen Communications, a 100+ year-old telephone company in south central Minnesota. The company demonstrated a strong commitment to its communities when the pandemic hit, and is now going above and beyond to build fiber with federal subsidies.
  • The Fond du Lac Band, in northern Minnesota, which built a fiber-to-the-home network that is rare in Indian Country.

Ry Marcattilio-McCracken, co-author of the report and Senior Researcher with ILSR’s Community Broadband Networks initiative, said of the report’s findings: 

Minnesota communities and local ISPs have found creative and sustainable ways to build future-proof networks across the state, despite a broken marketplace and state barriers that favor slow-moving, out-of-state monopoly providers clinging to outdated technology. Lawmakers must stand up for the cities and towns that sent them to the legislature, and remove the obstacles that prevent a more competitive market and local broadband solutions.

...

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Posted January 13, 2021 by Ry Marcattilio-McCracken

A new report out by CTC Technology and Energy and Rural Innovation Strategies, commissioned by the state of Vermont, gives us one of the clearest and most detailed pictures so far of the impact of the Covid 19 pandemic on our attempts to live and work remotely. 

The “Covid-19 Responses Telecommunications Recovery Plan” [pdf], presented to the state in December 2020, includes both a comprehensive survey of conditions after a half-year of social distancing and intermittent lockdowns as well as recommendations for addressing immediate needs. But it offers solutions that provide a path forward by making sure that dollars spent now are in service to the state’s long-term goals of getting everyone in the Green Mountain State on fast, affordable wireline broadband service at speeds of at least 100/100 Megabits per second (Mbps). 

The report brings together network performance assessments from every level of government across the state over the last six months, pairs it with survey responses from citizens, libraries, hospitals, businesses, regional development corporations, and Communications Union Districts (CUDs), and offers analysis based on conditions for moving forward.

“Covid-19 has laid bare the challenges of lack of universal broadband in Vermont,” the report says, with “inequities in the availability and affordability of broadband create further inequities in areas such as education, telehealth, and the ability to work from home.” It offers a wealth of findings:

  • Broadband use has increased dramatically since the start of the pandemic, as would be expected. For example, respondents to an online poll report increased use of the Internet for telemedicine (an increase from 19 percent to 75 percent) and for civic engagement (an increase from 33 percent to 74 percent). Additionally, 62 percent of respondents use the Internet for teleworking on a daily basis, compared with 21 percent of respondents before the pandemic.
  • Overall, satisfaction with Internet service aspects has decreased during the pandemic, particularly for speed and reliability of service. More than one-half of respondents are not at all satisfied (approximately one-third) or are only slightly satisfied (approximately one-fifth) with connection speed and reliability during the pandemic.
  • Many municipalities have...
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Posted December 21, 2020 by Ry Marcattilio-McCracken

We spend significant time and energy here covering the regressive impacts of state broadband policies which preempt local communities from creating competition and choice as well as connecting the unconnected by building their own networks. Most recently, we wrote about the FCC’s new 5G rules regarding locally owned and regulated utility poles, and the proliferation of small cell sites as mobile providers race to deploy tens of thousands of antennas as part of network infrastructure improvements. Its effects are already being seen in Milwaukee, where fee caps, shorter timing windows, and rights of way exemptions are having negative effects. 

But state preemption is a versatile legislative tool that extends well beyond broadband access, and a new report explores not only its increasingly common use but the negative impacts on communities in many instances across the nation.

This is the topic tackled by The Local Power and Politics Review, a joint project by ChangeLab Solutions and the Local Solutions Support Center. Its first annual report, released in November, brings together more than a dozen experts and advocates across an array of fields to address how “[i]nstead of rising above the fray, many state leaders have embraced negativity, taking aim at progressive localities, local leaders, policies, and programs by weaponizing preemption legislation and other means of control.”

The first issue [pdf] offers a “comprehensive look at the wide reach of state preemption in communities across our nation and the effects of that state interference on people’s health, social, and economic well-being” across a host of arenas, including “public health, civil rights and discrimination, environment policy, emerging technologies,...

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Posted December 7, 2020 by Ry Marcattilio-McCracken

In a new case study, the Institute for Local Self-Reliance explores the wide-ranging community benefits of Greenlight, the city-owned Fiber-to-the-Home network in Wilson, North Carolina. The case study details how it has been able to quickly adapt and expand service during the pandemic.

Built in 2008 with an eye toward the future and operated with local priorities in mind, Greenlight has a long track record of putting people first. A few examples are:

Access for All

  • In 2016, Greenlight began a partnership with the Wilson Housing Authority (WHA) to connect hundreds of public housing residents to $10/month low-cost fast Internet access.
  • The network targets barriers to service adoption that go beyond cost, including a flexpay system which allows users to prepay for Internet access instead of requiring large deposits or a credit check. It also allows users to load funds into their account for individual days of network access.

Economic Development

  • Greenlight has been named as a key factor in Wilson’s economic revitalization.
  • Wilson’s fiber infrastructure has helped local businesses succeed and is a factor in the relocation of new companies to the area. In 2019, Wilson was ranked the 10th best small city in the country to start a business.
  • In 2016, Greenlight began co-sponsoring the GigEast Exchange Conference. The GigEast Exchange serves as a technology hub, incubator, and networking space for everyone in the community.

Education

  • All schools in the county were connected to the network by 2012.
  • In 2019, Greenlight partnered with Wilson Community College to develop a curriculum to train the next generation of network technicians and managers.
  • Throughout the pandemic, Greenlight has gone even further to support its community. When schools quickly converted to remote learning in the spring of 2020, the network installed more than 3,000 feet of fiber to make sure a local history teacher, Michelle Galloway, could teach from home. The network has also made its Lifeline program permanent, offering basic video conference-capable connections for $10/month for residents to activate as needed.

Read the...

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Posted November 30, 2020 by Sean Gonsalves

The failure of policy and leadership at the federal level in addressing the digital divide was ever more clearly exposed as Covid-19 restrictions were put into place last spring. And, as the pandemic continues to rage, daunting connectivity challenges remain. 

Yes, the Connect America Fund (CAF) II program has doled out over $11 billion since 2015 in subsidies to the big telcos like AT&T, CenturyLink, Frontier, Windstream, and Consolidated ostensibly to upgrade rural broadband to speeds of at least 10/1 Megabits per second (Mbps). But, as Doug Dawson, president of CCG Consulting notes, it’s been a massive subsidy failure given that “even in 2015, it was ludicrous to spend money to build 10/1 Mbps broadband” – the same year the FCC defined broadband as 25/3 Mbps, which means “the FCC was investing in new Internet infrastructure in 2015 that didn’t qualify as broadband at the time of the award of funding.”

And there is reason to doubt that those subsidized upgrades were even completed, even as the FCC just extended the CAF II program for a seventh year.

So as states — and in many instances, local municipalities — step into the breach, the National Governors Association has released a new report that outlines a list of strategies governors can use to increase broadband access in underserved communities. 

Published just before Thanksgiving, the report first lays out the challenge:

According to the FCC, in 2018, at least 18.3 million people lacked access to fixed broadband in the United States that meets minimum [I]nternet access speed of 25/3. 1 Of those 18.3 million people, representing 6 percent of the total population, 14 million live in rural areas and 1 million live on Tribal lands, which amounts to 22 percent and 28 percent of those respective geographic populations [even as] studies have claimed that the FCC data is undercounting the number of people in the U.S. without fixed broadband access, and that the total may be as high as 42 million people.

“In addition to lack of access, the cost of broadband services remains a considerable barrier for many households,” the report points out. “The COVID-19 pandemic has...

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