Tag: "storm"

Posted February 5, 2013 by lgonzalez

In the week before Christmas, Mother Nature sent a powerful winter storm to Chelan County in Washington. Hundreds of trees along the south shore of Lake Wenatchee came down, causing extensive electrical and fiber outages. According to the Chelan PUD, most electrical customers have had power restored, but Internet, phone, and TV services dependent on the fiber are still out.

Readers will remember that the PUD held a series of community meetings this past summer to get public input on the future of the fiber optic network. The network suffers from heavy internal debt and, while customers appreciate the service, most opposed increasing electric rates to build out to reach more cusomters. The PUD decided to keep the network as is with no major expansion.

Following the storm, the PUD announced that it would not rebuild the fiber network due to the heavy replacement cost of up to $750,000. Officials planned to replace the fiber line with a wireless network that would cost between $175,000 and $225,000. Only a small percentage of the homes on the lake's south shore are occupied year round.

According to Christine Pratt of the Wenatchee World, the decision rankled residents who have come to depend on the fiber for more than just email. There are more than just a few property owners who run businesses out of their homes. The wireless option was not well received:

“A lot of people up here think that we’ve been thrown under the bus,” says longtime resident George Wilson, one of many south-shore residents who lobbied for years to get the PUD to put the fiber in. “I’ve never, ever seen a utility just walk away from an established, essential service. Wireless is a huge step backward.”

...

Bob Hooson runs an employment recruiting businesses from May to October from his Lake Wenatchee home. He spends winters working in California.

"I'm on the Internet all day," he said. "Our business requires pulling a lot of resumes down off the Internet and communicating with a lot of people at once. I'd be dead in the water without it. We have built our business based on the fact that we have fiber technology available to us. Wireless is not fast enough."

"I just hope they make it right," says Dr. Gary Bell, a Seattle dentist with strong Wenatchee ties who...

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Posted August 25, 2012 by lgonzalez

The people of Warren County, Ohio, endured some rough weather in June as a 70 mph derecho whipped through this southwest county. A series of errors from CenturyLink kept 911 service inoperable for more than 15 hours. According to Stop the Cap!:

During the outage, callers initially heard nothing after dialing 911. Sometime later, someone at CenturyLink reprogrammed the equipment to forward calls from the Warren County 911 system in southwest Ohio to distant Geauga County’s 911 center in northeast Ohio near Cleveland, surprising operators.

Geauga County is located in the extreme northeast corner of Ohio, about as far away from Warren County as one can get without leaving the state. CenturyLink attributes the incident to a combination of inexperienced technicians, human error, and understaffing.

While accidents happen, the crux of this problem is in how CenturyLink responded to it.

Warren community leaders requested that CenturyLink meet with them to explain the fiasco, but CenturyLink was a no-show. Commissioner Dave Young, understandably upset, wants the county to turn over 911 services to another service provider.

“I want to switch sooner rather than later,” Young said. “The way this went down and the response we got from CenturyLink and now three weeks later we still don’t know the reason? We call our liaison and her solution to the 911 system being down is keep calling the 800 number. There’s something wrong there."

These massive carriers want to pretend they are the only ones capable of providing telecommunications services, but the reality is that many others do it better, including local governments and smaller, local private companies. The large carriers are a victim of their scale - no one knows what is going on.

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