For those in research, policy, community support, and the host of interrelated spaces who are hard at work to make sure that everyone in the country who wants to get online can, expanding broadband is a two-fold problem: that of broadband availability, and that of broadband adoption.
The first of these relates to the problem of making sure that federal and state legislation and the policies that go with them work towards building the infrastructure and creating the competitive markets that result in reliable, low-cost, high-speed Internet access for all. The second of these — broadband adoption — relates to the collection of obstacles that keep people offline even after an Internet connection is available up to their door. Cost remains one of the most problematic, but there are others as well.
The onset of the coronavirus pandemic this year has made overcoming these challenges more important and immediately pressing than ever, and the National Digital Inclusion Alliance (NDIA) has initiated a program to help: one-on-one, phone-based support from locally trained people across a range of digital inclusion services call the Digital Navigator Model.
The COVID-19 pandemic has created a sudden, massive public need for trustworthy digital inclusion services. Millions of Americans need support from digital inclusion programs: to get connected with affordable home internet, find affordable computing devices, and learn basic digital skills. “Digital Navigators” is an adaptation of traditional digital inclusion programming to this new reality, providing one-to-one dedicated support via phone service.
The idea is to train volunteers and individuals already working in communities (including public library workers and other relevant city staff) across the country to handle the range of barriers that individuals in their communities face to getting...Read more