Tag: "warren county"

Posted August 25, 2012 by lgonzalez

The people of Warren County, Ohio, endured some rough weather in June as a 70 mph derecho whipped through this southwest county. A series of errors from CenturyLink kept 911 service inoperable for more than 15 hours. According to Stop the Cap!:

During the outage, callers initially heard nothing after dialing 911. Sometime later, someone at CenturyLink reprogrammed the equipment to forward calls from the Warren County 911 system in southwest Ohio to distant Geauga County’s 911 center in northeast Ohio near Cleveland, surprising operators.

Geauga County is located in the extreme northeast corner of Ohio, about as far away from Warren County as one can get without leaving the state. CenturyLink attributes the incident to a combination of inexperienced technicians, human error, and understaffing.

While accidents happen, the crux of this problem is in how CenturyLink responded to it.

Warren community leaders requested that CenturyLink meet with them to explain the fiasco, but CenturyLink was a no-show. Commissioner Dave Young, understandably upset, wants the county to turn over 911 services to another service provider.

“I want to switch sooner rather than later,” Young said. “The way this went down and the response we got from CenturyLink and now three weeks later we still don’t know the reason? We call our liaison and her solution to the 911 system being down is keep calling the 800 number. There’s something wrong there."

These massive carriers want to pretend they are the only ones capable of providing telecommunications services, but the reality is that many others do it better, including local governments and smaller, local private companies. The large carriers are a victim of their scale - no one knows what is going on.

Posted February 22, 2012 by christopher

The latest addition to our Community Broadband Network Map is Indianola, Iowa. The Indianola Municipal Utilities own a network that a private partner, MCG, presently uses to offer services to commercial companies. Come summer, the network will begin serving residents also.

Indianola is the county seat of Warren County and has a population pushing 15,000. Back in 1998, the city had a referendum before building a fiber ring. The utility first used its telecommunications capacity for SCADA applications and public safety communications but began using spare capacity to benefit local businesses after 2005.

Indianola describes its network as open access but the network only has one provider. Nonetheless, it serves 70 commercial customers and is presently expanding. It is not available on citywide basis yet and further rollout will be on an incremental basis over many years.

In the open access arragement, service providers have to come to an agreement with the utility on pricing and adequate levels of customer support.

The utility entered the broadband space because incumbent providers Qwest (now CenturyLink) and Mediacom were not meeting local business needs, a familiar story we hear from communities around the country.

Contrary to the common claims of big cable and DSL companies, the city was still willing to work with its telecom competitors -- but it was Mediacom that said it was uninterested in using utility ducts created when parts of town were transitioned from aerial utility service to buried.

In reaction to the competition, Mediacom dropped its business pricing for customers that agreed to long-term contract offerings. IMU (and partner MCG) once had a considerable advantage in pricing but Mediacom's new packages have eroded some of that difference. Fortunately, IMU has a better reputation for service and does not require long term contracts.

Indianola, Iowa

One of the biggest benefits to the community is the high-capacity connections at schools, libraries, and public buildings. Schools connect to each other at a gigabit, allowing them to centralize network operations and cut costs. The municipal and county governments gain the same benefits.

Todd Kielkopf, IMU General...

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