Tag: "worcester ma"

Posted January 7, 2021 by Ry Marcattilio-...

An accidential fiber cut in preparation for utility work led to a broadband outage in Worcester on Tuesday, leaving much of the city disconnected for the majority of the day. Business and distance learning were particularly impacted, leading many - including proponents and town officials - to point to the incident as yet another reason the city should get serious about municipal broadband. Charter is the city's only residential and business option at the moment. 

From a second story about the incident

Students still had assignments to work on, having already started their school day when the outage started around 9:30 a.m., she said. Their schools have given them extra time to complete any work that was due on Tuesday, however, due to the extended loss of Internet [access] . . . Part of the problem on Monday, however, was that school staff didn’t have some of the usual ways to reach students, since phone lines also went down. That means many families didn’t receive the Connect-Ed phone message Binienda sent out about the situation, in addition to missing emails and posts on the district’s website.

Posted October 1, 2020 by christopher

WGBH asks if municipal broadband is an answer to Worcester's Internet challenges. Looks at two other Massachusetts networks, Chicopee and Shrewsbury, that have different muni broadband approaches.

Posted October 24, 2014 by lgonzalez

As the feds continue to evaluate the wisdom of the Comcast/Time Warner Cable merger, local communities in several states are attempting to throw a wrench in the federal approval machine.

In Worcester, Massachusetts, the City Council recently refused to approve the transfer of the city's cable television license to Comcast. In order to sweet-talk the federal agencies concerned the merger may create too much market concentration, Comcast has worked out a deal with Charter Communications to transfer customers in certain geographic areas. Charter is the current incumbent in Worcester. 

According to a Telegam & Gazette article, the City Council does not need to approve the transfer for it to take affect. Nevertheless, the City Council voted 8-3 on October 14 to urge City Manager, Edward M. Augustus Jr., not to approve the transfer of the license. If Augustus makes no determination, the transfer will automatically be approved.

The city can only examine the transfer based on four criteria including company management, technical experience, legal experience, and financial capabilities. Management and poor customer service are the sticking points for Worcester:

District 5 Councilor Gary Rosen said the City Council should not welcome Comcast to Worcester because of its "deplorable and substandard" customer service across the country. 

"It's a terrible company," he said. "In my opinion, they should not be welcome in this city. Comcast is a wolf in wolf's clothing; it's that bad. They are awful, no doubt about it. Maybe we can't stop it, but that doesn't mean we shouldn't speak out." 

A similar scenario is playing out in Lexington, Kentucky. The community is the second largest city served by Time Warner Cable in the state. They are concerned existing customer service problems will worsen if Comcast becomes their provider.

The Urban City Council drafted two resolutions denying the transfer. The resolutions had first reading on October 9. Customer service is, again, a point of contention.

According to an October 9 Kentucky.com article, the city proposed including a fine for poor customer service as part...

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