This is the transcript for episode 354 of the Community Broadband Bits podcast. In this episode, Christopher talks to Angela Imming, Director of Techology and Innovation for the city of Highland, about the Illinois community's fiber network, Highland Communication Services. In particular, they discuss how the community owned network analyzed and improved its approach and how to define success. Listen to the episode, or read the transcript below.
Angela Imming: The data just bubbled up to the top and we knew why the customers wanted us to do that, and that became our message. And that message is one of ownership. It's a bit of a pride in "No, we wanted to do this, and look, we are doing this, and we will celebrate because of that."
Lisa Gonzalez: Welcome to episode 354 of the community broadband bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. During the Broadband Communities Summit earlier this month, Angela Imming from Highland, Illinois, was able to make time to talk with Christopher. They talked about the community's publicly owned network, Highland Communication Services. Angela offers some pearls of wisdom that come from a place where the city has experienced a few bumps in the road as they've worked to improve and grow their network. She talks about how they've collected data from the community and listened to subscribers to improve the services they offer and how those changes have increased their success. Christopher and Angela also have a conversation about the meaning of success as it pertains to a community network and the way that HCS is using tools from both the public and private sectors to drive growth. Now, here's Christopher with Angela Imming from Highland Communication Services.
Christopher Mitchell: Welcome to another episode of the Community Broadband Bits podcast. I'm Chris Mitchell with the Institute for Local Self-Reliance, normally in Minneapolis. Today I'm in Austin, Texas, for the Broadband Communities Summit, and I'm speaking with someone that I have wanted to have on the show for a long time, Angela Imming, the Director of Technology and Innovation for the city of Highland in Illinois. Welcome to the show.
Angela Imming: Thanks Chris.