Tag: "transcript"

Transcript: Community Broadband Bits Episode 331

Posted November 13, 2018 by Staff

This is the transcript for episode 331 of the Community Broadband Bits podcast. For this episode, Christopher speaks with Kimberly McKinley, chief marketing officer for UTOPIA Fiber in Utah. They discuss the open access fiber network's recent successes and how marketing has played a key role in growing the network. Listen to episode 331 here.

Kimberly McKinley: We have worked diligently to make sure that people are aware of our service and how you can get it. And right now, UTOPIA Fiber is the highest rated telecommunications provider in the State of Utah.

Lisa Gonzalez: This is episode 331 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. The Utah Telecommunications Open Infrastructure Agency, also known as UTOPIA, began when communities in Utah's north central region banded together in 2004. They got together to develop an open access fiber network. Over the past 14 years, they've experienced ups and downs, been attacked by the anti-muni sect, and through it all, gained a wealth of knowledge. In recent years, the project has definitely been on the upswing, and this week Christopher talks with Kimberly McKinley from UTOPIA. They talk about some of the accomplishments UTOPIA has made as it's expanded, the products they offer, and some of the changes they've made. Kimberly and Christopher discuss how UTOPIA's fresh approach to taking control of their marketing has driven a good portion of their success. She offers advice for communities that aren't used to operating in environments where competition demands reaching potential customers. Now here's Christopher with Kimberly McKinley from UTOPIA.

Christopher Mitchell: Welcome to another episode of the Community Broadband Bits podcast. I'm Chris Mitchell with the Institute for Local Self-Reliance up in Minneapolis, Minnesota. Today I'm talking to Kimberly McKinley, the chief marketing officer for UTOPIA Fiber in Utah. Welcome to the show, Kim.

Kimberly McKinley: Well, thank you for having me, Chris. It's exciting to be here.

Christopher Mitchell: I've really enjoyed seeing your presentations in a variety of places — I think probably both coasts and in the middle a few times. But tell us a...

Transcript: Community Broadband Bits Episode 330

Posted November 6, 2018 by Staff

This is the transcript for episode 330 of the Community Broadband Bits podcast. While at the 2018 Broadband Communities Economic Development Conference in Ontario, California, Christopher spoke with broadband consultant and practitioner Jory Wolf about various projects happening in California. Listen to the episode here.

Jory Wolf: Regionalism, I think, is becoming very popular with cities — again, combining resources and to be able to create a critical mass to get attention from third party entrants to actually create a competitive network that would provide services to businesses in their communities collectively, at a much lower price [than] if they did it singularly.

Lisa Gonzalez: This is episode 330 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. The 2018 Broadband Communities Economic Development Conference in Ontario, California, gave Christopher a chance to talk to several people for our podcast. One of the people he wanted to be sure to speak with was Jory Wolf, who now works as a consultant. Many Community Broadband Bits podcast listeners already know that Jory was the driving force behind Santa Monica's CityNet. In this episode, Jory takes some time to give Christopher an update on what's been happening in Santa Monica, including their plans for bringing high quality connectivity to residents living in the city's public housing. He also shares updates on some of the many other projects happening in California. In addition to sharing what he's observed about some of the opportunities local governments have been able to take advantage of, Jory talks about several of the regional projects in California. He describes new approaches of public-private partnerships and the way local communities are setting themselves up today for better future connectivity. Now, here's the interview.

Christopher Mitchell: Welcome to another episode of the Community Broadband Bits podcast. This is Chris Mitchell at the Ontario, California, Broadband Communities Economic Development Summit, sitting with Jory Wolf, who is currently the Vice President of Digital Innovation from Magellan Advisors. Welcome back, Jory.

Jory Wolf: Thank you, Chris. Good to be here.

...

Transcript: Community Broadband Bits Episode 329

Posted October 30, 2018 by Staff

This is the transcript for Community Broadband Bits episode 329. In this episode, recorded at the 2018 Broadband Communities Economic Development Conference in Ontario, California, Christopher talks with Deb Socia of Next Century Cities and Bob Knight of Harrison Edwards about political will and community broadband projects. Listen to the episode here.

Deb Socia: It's all about ensuring that the citizens are engaged and excited and you are sharing information all the time. And then you end up with a success like that. It's great to hear about those stories.

Lisa Gonzalez: This is episode 329 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. Christopher is back from the 2018 Broadband Communities Economic Development Conference in Ontario, California. While he was there, he recorded several interviews, including this week's episode. Deb Socia from Next Century Cities is back on the podcast, and a first time guest, Bob Knight from PR and Marketing firm, Harrison Edwards joins in. The topic for today is political will. Deb, Bob, and Christopher discuss how political will, or the lack of it, is such a key element in communities considering publicly-owned broadband infrastructure. Bob shares some sobering observations from his company, and the three talk about possible reasons for the challenges behind mustering political will to move beyond discussion to implementation. They also get into the ripple effects that are negatively impacting local communities, and they provide some pointers on what constituents can do to help their elected officials who need the political will to move forward. Now, here's Christopher, Deb, and Bob discussing political will and community network projects.

Christopher Mitchell: Welcome to another episode of the Community Broadband Bits podcast. This is Chris Mitchell from the Institute for Local Self-Reliance in Ontario, California at the Broadband Communities Economic Development Conference with another set of live interviews. We're going to talk today with Deb Socia, the executive director of Next Century Cities and past guest. Welcome back to the show, Deb.

Deb Socia: Wonderful to be here. Thanks, Chris.

Transcript: Community Broadband Bits Episode 328

Posted October 25, 2018 by Staff

This is the transcript for episode 328 of the Community Broadband Bits podcast. In this episode, Christopher Mitchell speaks with Joe Knapp, the IT Director for Sandy, Oregon, about the city's municipal broadband network SandyNet. Learn more and listen to their conversation here.

Joe Knapp: Our friends are users of the network. Our families are users of the network. People that I see at church or at the grocery store — anyone that I run into, there's a 68 percent chance they're going to be a user of my network.

Lisa Gonzalez: This is episode 328 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. It's late October and Christopher is at the 2018 Broadband Communities Economic Development Summit in Ontario, California. While he's there, he'll moderate a few panels, speak on some others, and touch base with people like our next guest, Joe Knapp from Sandy, Oregon. Sandy's community fiber optic network, SandyNet offers super affordable gigabit connectivity all over the city for around $60 a month. Joe has been on the show before to share their story, and we've covered the city's accomplishment by producing a report and a video about the network. Joe took some time out of the summit to give us an update on what's happening in Sandy and to talk about some of the elements that make SandyNet such a success. Christopher and Joe also discussed the possibilities of expansion to other nearby communities, the challenges Sandy has faced, and some of the community's plans as they now work on their long-term strategy. Joe also offers some words of wisdom for other communities considering a similar investment. Now, here's Christopher with Joe Knapp from Sandy, Oregon.

Christopher Mitchell: Welcome to another edition of the Community Broadband Bits podcast. Recording live today from Ontario, California at the Broadband Communities Economic Development Summit, sitting across from a former guest, Joe Knapp, the IT Director for the city of Sandy and SandyNet general manager. Welcome back to the show, Joe.

Joe Knapp: Thanks for having me.

Christopher Mitchell: I'm excited. You just came off a panel from the Coalition for Local Internet Choice. It was a good opening day...

Transcript: Community Broadband Bits Episode 327

Posted October 16, 2018 by Staff

This is the transcript for episode 327 of the Community Broadband Bits podcast. In this episode, Christopher talks with Brett Schuppner, General Manager of Reedsburg Utilities Commission, about how the municipal fiber network has decided to go all gig and their expansion plans. You can listen to the episode here.

Brett Schuppner: We just decided to remove the bandwidth restrictions and let those customers fully utilize their connected devices and have a better online experience. We didn't feel the Internet provider should limit the customer in that factor.

Lisa Gonzalez: This is episode 327 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. There's a certain elegance that comes with simplicity, and in Reedsburg, Wisconsin, subscribers to the city's LightSpeed Internet access are finding that out firsthand. This past spring, the Reedsburg Utility Commission decided to eliminate all but the gigabit tier, which is super affordable to subscribers. Brett Schuppner from the utility commission has been on the show before to discuss their expansion efforts, and once again, he talks about how the commission will bring LightSpeed to more premises beyond the city limits. Brett also talks about their decision to go all gig, the response from subscribers, and how the network is influencing the business community. In addition to sharing some of the history behind LightSpeed, Brett and Christopher discuss the role of the network in the community's vibrant telecommuting population and their newly acquired certification as a Telecommuter Forward! community. If you’re a regular Community Broadband Bits listener, you might notice that we’ve made some minor changes to the way we publish the podcast. These changes shouldn’t affect your ability to access the podcast, but if you encounter any problems, please let us know. Send a note to podcast@muninetworks.org. Now, here's Christopher with Brett Schuppner from Reedsburg Utilities Commission.

Christopher Mitchell: Welcome to another episode of the Bommunity Broadband Bits podcast. I'm Chris Mitchell with the Institute for Local Self-Reliance in Minneapolis, talking to Brett Schuppner, the general manager of Reedsburg...

Transcript: Community Broadband Bits Episode 326

Posted October 9, 2018 by Staff

This is the transcript for episode 326 of the Community Broadband Bits podcast. In this episode, Christopher talks with representatives from the City of Mont Belvieu, Texas, about their community fiber network MB Link. They discuss some of the legal challenges the city had to overcome to establish MB Link and how Mont Belvieu has managed to successfully market the network to city residents. Listen to the episode here.

Nathan Watkins: And the courts ruled that electricity was a public improvement, similar to public works and utilities, and we argued that reliable high speed broadband Internet is also a public utility and a public works. And the judge ruled in our favor.

Lisa Gonzalez: This is episode 326 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. In this episode, four folks from Mont Belvieu, Texas, talk with Christopher about their network MB Link. Nathan Watkins, Dwight Thomas, Scott, Swigert, and Brian Ligon discuss their experiences with the network that the community has been quick to embrace. They talk about some of the challenges they faced, including a hurdle put in place by the state of Texas, and the many ways overcoming those challenges have paid off. Mont Belvieu has a thriving oil and gas industry, but they're quickly becoming known for their gigabit connectivity. Now, here's Christopher with Nathan Watkins, Dwight Thomas, Scott Swigert, and Brian Ligon.

Christopher Mitchell: Welcome to another edition of the Community Broadband Bits podcast. I'm Chris Mitchell with the Institute for Local Self-Reliance, and today we're breaking a record. We're going to have more people on this show than we have had in any other episode. So let me start by introducing these folks from Mont Belvieu, Texas. Nathan Watkins is the City Manager. Welcome to the show.

Nathan Watkins: Thank you for having me.

Christopher Mitchell: And we have Dwight Thomas, the Director of Broadband and IT.

Dwight Thomas: Thank you for having me as well.

Christopher Mitchell: We also have Scott Swigert, the Assistant City Manager. Welcome.

Scott Swigert: Thank you. Welcome. Thank you...

Transcript: Community Broadband Bits Episode 325

Posted October 3, 2018 by Staff

This is the transcript for espisode 325 of the Community Broadband Bits podcast. In this episode, Christopher speaks with Maisie Ramsay from Colorado Central Telecom about how the fixed wireless provider is connecting rural Colorado. Listen to the podcast here.

Maisie Ramsay: The Internet is an important community resource — it's an invaluable community resource — and so we spend extra money on our network and on our backhaul to ensure that our service is reliable.

Lisa Gonzalez: This is episode 325 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. The state of Colorado has experienced a boon in recent years. Unfortunately, incumbent Internet service providers aren't eager to invest in the infrastructure that rural Coloradoans need. Enter companies such as Colorado Central Telecom. A relatively new company, they started because the incumbent Internet service provider wouldn't improve options regardless of requests from local residents and businesses. Rather than accept defeat, locals got together and formed their own Internet access company focused on the public good and the needs of unserved and underserved communities in the San Luis Valley. They recently won the Mountain Connect Service Provider of the Year award. The company primarily offers fixed wireless service, but it has also invested in some fiber connections. In this interview, Christopher talks with Maisie Ramsay from Colorado Central Telecom. She provides more details about the company's humble origins and the technology they use. Maisie also gets into some of the challenges they faced as a community-led effort and describes the partnerships the company's forging to improve connectivity for residents and businesses in the San Luis Valley. Now, here's Christopher with Maisie Ramsay of Colorado Central Telecom.

Christopher Mitchell: Welcome to another edition of the Community Broadband Bits podcast. I'm Chris Mitchell with the Institute for Local Self Reliance up here in Minneapolis, Minnesota. And today I'm talking to Maisie Ramsay, [who does] marketing and business development, as well as other duties as we'll cover, for Colorado Central Telecom. Welcome to the show. So I ran into you and Ralph...

Transcript: Community Broadband Bits Episode 324

Posted September 25, 2018 by Staff

This is the transcript for episode 324 of the Community Broadband Bits podcast. In this episode, Christopher discusses the new Fiber-to-the-Home project from Great Lakes Energy, Michigan's largest electric cooperative, with Shari Culver, the co-op's Vice President of Communications, Marketing, and Energy Optimization. Listen to their conversation.

Shari Culver: We identified Fiber-to-the-Home as something that was really important to the future of Great Lakes Energy. And there's lots of synergies with the grid. It's important to future technologies, but it's also really important to our members. We want to help them have a better experience, you know, at home and in their personal life.

Lisa Gonzalez: This is episode 324 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzales. Increasing numbers of rural electric cooperatives are using their infrastructure as a foundation to develop Fiber-to-the-Home Internet access service. In the northern areas of Michigan's lower peninsula, Great Lakes Energy has started a project that will begin connecting members as early as October. In this week's podcast, Christopher talks with Shari Culver from the cooperative about their service, Truestream. Their project is starting in Petoskey and will offer symmetrical services up to a gigabit to residents. As the project progresses, the cooperative will examine demand and take a nimble approach to their deployment plans. Shari explains the environment in the region, the history of Great Lakes Energy, and the factors the cooperative have needed to consider as they've pondered the potential of a large Fiber-to-the-Home project. Now, here's Christopher with Shari Culver from Michigan's Great Lakes Energy.

Christopher Mitchell: Welcome to another edition of the Community Broadband Bits podcast. I'm Chris Mitchell with the Institute for Local Self-Reliance in Minneapolis, Minnesota, talking with Shari Culver, the Vice President of Communications, Marketing, and Energy Optimization at Great Lakes Energy. Welcome to the show.

Shari Culver: Thanks, Chris.

Christopher Mitchell: I appreciate your patience. I'm struggling a little bit to get started here on a...

Transcript: Community Broadband Bits Episode 323

Posted September 19, 2018 by Staff

This is the transcript for episode 323 of the Community Broadband Bits podcast. In this episode, Christopher Mitchell speaks with Diana Nucera of the Detroit Community Technology Program about how they're empowering communities to create better connectivity and use technology to meet local needs. Listen to the episode here.

Diana Nucera: This work takes time and love. So if you're going to go for it, make sure you have those two things.

Lisa Gonzalez: This is episode 323 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. This week, Christopher speaks with Diana Nucera of the Detroit Community Technology Project. The project is based in the Detroit community — and its people — to bring better connectivity to residents, community organizations, and more recently, local businesses. In addition to establishing a community network, the DCTP provides technical support, trains local stewards to expand the program, and helps empower and unite the local community. Diana explains the history of the DCTP, how it works, and describes some of the challenges they've overcome. She also shares some of the unexpected benefits and describes how just getting people online is only one part of digital inclusion. Now, here's Christopher with Diana Nucera from the Detroit Community Technology Project.

Christopher Mitchell: Welcome to another episode of the Community Broadband Bits podcast. I'm Chris Mitchell with the institute for Local Self-Reliance up in Minneapolis, talking to Diana Nucera today, the Director of Detroit Community Technology Project. Welcome to the show, Diana.

Diana Nucera: Hi. Thanks for having me.

Christopher Mitchell: It's really great to have you — having someone from, you know, another strong midwestern city, a city that's recovering. It's doing much better than it had been and is filled with amazing culture and people. But, let's talk a little bit about your organization, and then we're gonna talk about how it's related to some other organizations and movements to make it a little bit of a map, I think. But what's the Detroit Community Technology Project?

Diana Nucera: Sure. So the Detroit Community...

Transcript: Community Broadband Bits Episode 322

Posted September 11, 2018 by Katie Kienbaum

This is the transcript for episdoe 322 of the Community Broadband Bits podcast. In this episode, Chris speaks with Richard Shockey, of Shockey Consulting and the SIP Forum, about how new technology is addressing the problems of spam phone calls, robocalls, and caller ID spoofing. Listen to the podcast here.

Richard Shockey: So you're making a cryptographic assertion that my telephone number is from who I am and that the network itself can double-check that and then provide you with some indicator of some form that in fact, there is a high probability that this call is from the person they're doing an ascertation for.

Lisa Gonzalez: This is episode 322 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. By now, most of us are woefully familiar with spam phone calls, robocalls, and calls that spoof caller IDs. At the very least, they're annoying, disruptive, and make us feel like we've been tricked into answering a call we wouldn't otherwise give the time of day. In this week's podcast, Christopher speaks with a man who's working with others to try to curb these deceptive practices. Richard Shockey of Shockey Consulting has been in the telecommunications and technology business for decades, advising telecom and technology companies and investors, as well as national agencies. He fills many roles, but in recent years he's been on the SIP Forum, an IP communications industry association that engages in numerous activities that promote and advance SIP-based technology. Richard discusses how market conditions, lack of investment, and the transition to new technology has created the right situation in which robocalls and caller ID spoofing is much easier. He also describes a plan of attack to use technology to reverse the trend. He gets into the problems in implementing the approach, such as how to present the technology to end users and how to deal with errors, especially in reporting. Richard also goes on to describe how tackling the rules of adopting the new technology are a significant hurdle that needs to be resolved as we venture through the transition to voice over IP services. Now, here's Christopher with Richard Shockey of Shockey Consulting.

Christopher Mitchell: Welcome to...

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