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Transcript: Community Broadband Bits Episode 223

This is episode 223 of the Community Broadband Bits podcast. Eleven communities in Northern Utah are now served by a regional open access fiber-optic network, UTOPIA. Perry City's Mayor Karen Cronin and UTOPIA's Executive Director Roger Timmerman join the show. Listen to this episode here.

Karen Cronin: We don't have the money that some of the lobbyists are getting from big companies, but we have a voice and I think that our legislatures will listen to local voices if they have the courage to step forward.

Lisa Gonzalez: This is episode 223 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. The Utah Telecommunications Open Infrastructure Agency, also known as UTOPIA, began serving north-central Utah in 2004. The regional open access fiber-optic network has had its share of challenges since launch, but has slogged through them to now bring healthy competition to residents and businesses in 11 communities. Joining Chris this week are the mayor of one of the UTOPIA cities, Karen Cronin from Perry. Roger Timmerman, executive director of UTOPIA, is also part of the conversation. Our guests share stories about how competition has benefited local businesses and residents. They also describe infrastructure sign-up choices they have as property owners in a UTOPIA community and what it's like to have more than one or two ISPs at your feet. Now here are Chris, Mayor Cronin from Perry, and Roger Timmerman, executive director of UTOPIA.

Christopher Mitchell: Welcome to another episode of the Community Broadband Bits podcast. I'm Chris Mitchell. Today I'm speaking with two wonderful guests from the state of Utah. Roger Timmerman is the executive director of UTOPIA, the Utah Telecommunications Open Infrastructure Agency. Welcome to the show.

Roger Timmerman: Thank you. Thanks for having me on.

Christopher Mitchell: Perry City mayor, Karen Cronin. Welcome to the show.

Karen Cronin: Thank you. I'm delighted to be part of the conversation.

Christopher Mitchell: I'm excited to talk more about what's happening in Utah today. You've all been trailblazers in open access approaches. Roger, I think you were only of the early trailblazers who's now back with UTOPIA. Today we'll talk about the results, particularly in one of the UTOPIA communities, Perry City. Let's start there. Mayor Cronin, can you please tell me about your community and the internet access you have there?

Karen Cronin: Yeah. Let's start with what the community is like. Perry City is a small city, about 5,000 residents. It's located about 50 miles north of Salt Lake City. Six months ago we had very limited options for internet. We had some of the neighborhoods who didn't have any option except for dial up. At my house, we were on a satellite system where I was getting 5Mb speed. Fast-forward a few months and we were able to connect into the direct line with UTOPIA, the direct fiber line, and I now have upwards of 250Mb of speed, as does the whole city. The city was built out in less than four months. We've gone from a dial-up system to the cutting edge of what's available.

Christopher Mitchell: Well, that's remarkable. I'm sure that there are many people listening who would just love to have that kind of capacity available. Roger, can you help fill in some of the gaps for people who might be unfamiliar with UTOPIA? What is it?

Roger Timmerman: UTOPIA, we're a group of 11 cities. Perry City is one of those cities. These are cities that felt like they were not being served by the incumbents. Just wasn't enough options. They felt the negative impact of businesses leaving their communities in some case and just not offering the type of connectivity that they felt was needed to develop businesses and residences. They got together, they created UTOPIA and UTOPIA's an interlocal governmental agency, which is made up of these cities, and they built a massive backbone to connect these cities together and can collectively bond for the construction and operations of this network. The reason they did it that way was if you think of a city the size of Perry City, it's a great city, but it's not very large. The ability to put into place the fiber of the home system and operate that, get providers in there, it would be very difficult for just one small city to do. Collectively, the cities could get an economy and scale together to attract service providers, to get an efficiency of operations that would make this work. UTOPIA's had a difficult path. Initially, it started up and ran into some funding obstacles. The cities have since decided, let's fix some of these things and move forward. It was about five or six years ago, we took down a new model and took down additional debt and with that we've been very successful so for the last six or seven years UTOPIA has actually been able to build networks where the revenues from the builds of those networks are covering all of the debt service for the cost of building those networks and so we are in a great state now where we are now covering all of our operational expenses and all of the incremental debt we've taken justifies and sustains the growth of the system. Well, Perry City is one of these cities that's benefited from that in the sense that it hasn't really cost Perry City any additional money other than their original membership in the system and the collective funding of the cities but we've been able to build out that entire city and we're building out very rapidly in other cities in parallel. The nice thing about Perry is the whole city is covered. They can all get the same gigabit service. We install gigabits to homes and businesses typically. Larger businesses will get 10 Gig. Some very large connections we support are 100 Gig. In a city like Perry, it's very rural, but they can attract enormous investment from a data center or a large business or an industrial partner or something because we can deliver 100 gigabit anywhere in that city and actually offer that in a redundant way because of this redundant backbone put in collectively by these cities.

Karen Cronin: In Perry City we have a great number of home businesses. The demographics of Perry City, although it's small, it has the highest education rate for its' members and a lot of those people work from home. Having this option has brought even more people into the city and we have people calling and telling me that they have now had their bosses ask them if they can work from home because their home connection is faster than their at work connections and they get more done.

Christopher Mitchell: That's remarkable. I always like to hear that. I have to say that one of the things I love about UTOPIA and Roger, I'm sure you can't pick favorites but I can, I love that UTOPIA gives small providers like Xmission an opportunity to have many more customers. Xmission has been a guest on this show before, I think they have wonderful privacy policies, very bull-ish. I like seeing cities that have small, historic ISPs like Brighamnet also being able to expand and get more customers and thrive. I think that's an important role from my point of view, that UTOPIA really allows local businesses to be very competitive with the big companies with Comcast and CenturyLink that I happen to have here, where I'm recording this and I know you have out there, that don't always meet local needs in a way a local provider can.

Roger Timmerman: I agree. That's a major part of why we do it the way we do it. Open Access is not easy and it's taken quite bit a of time for UTOPIA to have a good, stable, competitive environment of providers and today we have 10 companies that compete residentially and about 25 that compete on the business side of things. Perry by itself even if they had fibers at home they may not naturally attract competition on that system but because of the scale of UTOPIA it's big enough to attract this level of competition and enable lots of these local providers and also some bigger providers to all kind of compete under a fair fiber infrastructure put in place by some of the cities.

Karen Cronin: That point is so important because it creates such a win-win for the residents by having an open network system. It creates the competition and it requires the service to be great and the price to be competitive if they are going to stay on the system and be competitive but it also allows like you said local businesses to be able to play at the same arena that some of the big businesses do and have a fair shake so it is a win-win all the way around.

Christopher Mitchell: Mayor Cronin, do you know of any personal anecdotes of people who have talked about how they are amazed that Perry City has this incredible connectivity available to them and it's enabled them to succeed in ways they might not otherwise have been able to.

Karen Cronin: I can tell you about a business that produces things from the home and then sells them out. They were telling me that before their Internet power didn't allow them to have the mass marketing they wanted and be as responsive and have the service level that would sustain their business. Since they've been able to connect to UTOPIA and have the ability to shop around for what suited their business best as far as a provider, they've been able to see their Internet sales increase dramatically.

Christopher Mitchell: Roger, I'm curious. If I'm a resident or a business in Perry, getting connected to you is just a little more different to what most people are used to. Can you walk me through my options as a homeowner on how I'd possible connect to Utopia?

Roger Timmerman: If you live in an area where UTOPIA is available, you can go to our website, put in your address, and it will pull up and show you, here are the services available to you from 10 different companies. It's a shopping cart of services. So, what happens is you sign up for the infrastructure from UTOPIA and we present the retail offerings from our partnered service providers so you kind of sign two agreements. You're getting infrastructure from the city and UTOPIA collectively and then Internet or phone or video or whatever those services you want bundled from the service provider. So you, two pieces and then how you pay for your fiber connection, a lot of our customers will say, "well, I'll just lease that monthly for 30 bucks and there's a 2 year term so it looks a lot like what you'd get from other options". We have some people who take a different option and that's where they essentially own their fiber connection. They pay up front a larger amount, $2,750 is actually the amount and then they never pay for it again. They own their fiber and then it just becomes, a very low bill because then they're only paying $35 to their service provider and it'll never go up after that. If you're leasing the connection from us, it starts at about $65 a month for 250 Megabit connection. I say that as an example of what we have right now but we don't control those prices. The beauty of it is that it is competitive and those retail providers are free to change their prices whenever they want to be competitive. We struggle because we try to publish the pricing and then they change it. It's a struggle but it's also the beauty of competition is that they're constantly coming up with different promotions and lowering and raising and adding options and they have the freedom to do that and that's one of the beauties of open access.

Christopher Mitchell: One of the things as an outside observer that's impossible to miss is you have, in your region, a nonprofit organization that I suspect largely gets contributions from CenturyLink and Comcast that paints a picture that people in Utah are very frustrated and angry that UTOPIA wasn't able to pay its way in the way it was expected. Now, Mayor Cronin, I'm just curious. Do you get a sense from your citizens, are they glad UTOPIA exists or would they prefer that they didn't have these options and they didn't have to hear these claims that the network is not good?

Karen Cronin: I will be honest with you. As Roger has mentioned, it's had a tough start and it was a new idea, a very forward thinking idea and for the first few years we were paying into UTOPIA collectively as one of the original 11 member cities and we were getting 0 service and that was hard. We still get a lot of comments from residents but about 3 years ago we as the 11 cities came together and said we need to make this system work and we talked through several options and like Roger said we got to the point where we were able to start funding build out and things. Once we had the build out and once we took it to our residents which was last February and told them where we had come, I have heard nothing but positive, nothing but positive since February when we rolled it out. We had a town hall meeting, we told them where we had come and the obstacles we had overcome and at that point we were able to roll it out that it was totally optional. If people wanted it, great. If they didn't there wouldn't be any extra assessments to them. Once they saw the competitive advantage it gave them because of the number of people on the network and having the fiber direct to their home it has been phenomenal excitement in the city.

Christopher Mitchell: I'm not too surprised to hear that. I've seen that in other places as well. This is an infrastructure that's going to last a long time. I look back, a number of the airports that cities built many decades ago, they took a long time to break even but people were generally glad to have them available. One of the things people often realize is you were among the first to be doing this. The lessons you learned really helped a lot of other communities to be successful in terms of structuring their programs and learning lessons about how to move forward. So, I think, in some ways, the mistakes you made were a bit of a public service in terms of teaching others a lesson. One of the other things I want to talk about as we are running out of time with the time we have left, some of the problems you faced weren't your fault. The state made it hard on you. Roger, I'm wondering if you can tell us a little about the ways of which the state, I think, acting on behalf of the big companies that you're competing with, actually put its thumb on the scale to make your life more difficult.

Roger Timmerman: Yeah, one of the things was, the prohibition on us offering services directly. We like the idea of open access but it would be possible to provide some of the services directly while still allowing competition on the network. It was a big curveball at the UTOPIA cities to get legislation that showed up from a legislator that wasn't even in the cities involving UTOPIA that put all these restrictions on what cities could do and all this additional process and red tape that they'd have to go through to get the product in place. The legislation, what has been used as an example, since then, of how to go buy some legislation. It wasn't even in the conversation in Utah among citizens and legislators, it was brought in and given to legislators to push in behalf of a private interest.

Christopher Mitchell: Brendan Greeley wrote a great article in Business Week many years ago and it's titled, "Psst... Wanna Buy a Law?" If people Google that, I have no doubt they'll find it. It's exactly how you describe it and it's worth reading, but please continue.

Roger Timmerman: That was the initial obstacle. Open Access, we like it, it does provide a scalability issue. There's less dollars coming to UTOPIA to cover our investments. It's a good model, it's a more difficult model. The biggest problem UTOPIA has had has been financials. It's been a problem for us. Since that time, it seem like every year or two years another piece of legislation shows up trying to further restrict what we can do and it's a fight. We don't have a budget like the private companies do to go and lobby and push for influence at a legislation level. It's really an interesting contrast because among residents, populations in our cities, and businesses even, UTOPIA is extremely popular and the incumbents are some of the most hated companies in America. Along legislators, the incumbents are really popular, you can imagine why that is because of, whether it's campaign contributions or influence among different groups.

Christopher Mitchell: Weekly golf trips?

Roger Timmerman: It's night and day between the citizens and legislators and what their interactions are with the incumbents.

Christopher Mitchell: Mayor Cronin?

Karen Cronin: I remember a couple years ago when there was a piece of legislation that was going to pass that was going to greatly affect the way we could promote the UTOPIA's, the 11 cities and the 11 cities banded together and went to talk to the legislature. It was because of that, the local involvement that the legislators listened and gave us a bit more time and didn't pass that legislation. I can't emphasize enough how important it is -- if people want local control then the local elected officials need to be involved and make things happen. We don't have the money that some of the lobbyists are getting from big companies, but we have a voice and I think our legislators will listen to local voices if they have the courage to step forward.

Christopher Mitchell: I think that's a really good point. It's not enough to just be right, you have to make sure you're raising your voice up as local elected officials and just citizens to say this is our point of view. Because, as we discussed, the legislators, they hear from the big companies every day. They need to hear from multiple constituents every day on these issues as well in order to even just think they're similar in terms of important, in terms of policy preferences. I think we're about out of time but I'd love to give you another chance to say anything else you'd like to say as we finish up our discussion. Let me start with you Roger.

Roger Timmerman: It's an exciting time in the space of municipal fiber. What we've seen in our own area is that the demand for this service is higher than it's ever been. We started this thing back in 2002 and back then people were still trying to figure out what Fiber was and what the benefits were and there was a major population that didn't use it. Now it's a given. Everyone wants Internet connectivity and they don't just want it, they want good speeds and good service. Over time it's been legitimized and we've seen that in the form of increased demands and then we see, where's the rest of the industry, where's the incumbents and other options and it seems that they're actually falling further behind. We go back ten years and these guys weren't the most hated companies in America. Things have gotten worse for them, not better. Rather than upgrade and compete, we see an increased and deliberate effort to stop municipal progress building Fiber projects, and so it's good in the sense that the success and demand for municipal fibers have increased but there's an increased threat because there's a lot of work being done to preserve incumbent interests. It's great, we're seeing successes here. Our financials are better, we're in a position that we're actually growing faster than we have in our whole history. Things are good. We have other cities looking to partner with us in other ways and that wasn't a conversation we weren't able to have because of the past difficulties. I think you'll see UTOPIA continue to grow and be successful and I think you'll see efforts like UTOPIA across the country and have success.

Christopher Mitchell: Parting thoughts from Mayor Cronin?

Karen Cronin: I think in the world we live in today we are seeing the rate of technological advances is at warp speed. In order to be competitive and stay at the forefront, we need to allow the free enterprise system to work and not put legislation in place that may limit that free enterprise system. I would put Perry out there as one of the success stories. A small rural community of 5,000 and yet now we have the capability through the UTOPIA network and the open market to be able to have 100 Gigabit connections and redundancy and multiple providers and that puts us on the map to be able to support some of the biggest companies that are looking at trying to locate in the West. It's a great thing and we've benefitted enormously.

Christopher Mitchell: Thank you both for taking time to come on and share your experiences and the message of hope coming out of Northern Utah.

Karen Cronin: Thank you for allowing us to talk to you Chris.

Roger Timmerman: Thank you Chris.

Lisa Gonzalez: That was Mayor Cronin from Perry and Roger Timmerman, executive director of UTOPIA talking with Chris about the Utah Telecommunications Open Infrastructure Agency. Check out their website at to learn more. We also have a number of stories about UTOPIA on Remember, we have transcripts for this and other Community Broadband Bits podcasts available at Email us with your ideas for the show. Send a note to Follow Chris on Twitter, his handle is @CommunityNets. Follow's stories on Twitter, the handle is @MuniNetworks. Subscribe to this podcast and all the podcasts in the ILSR Podcast Family on iTunes, Stitcher, or wherever else you get your Podcasts. Never miss out on our original research by also subscribing to our monthly newsletter at Thank you to the group Mojo Monkeys for their song “Bodacious” licensed through Creative Commons. Thanks for listening to Episode 223 of the Community Broadband Bits Podcast.

North Carolina Connectivity: The Good, The Bad, and The Ugly

Publication Date: 
October 11, 2016
H. R. Trostle
Christopher Mitchell

North Carolina's digital divide between urban and rural communities is increasing dangerously in a time when high quality Internet access is more important than ever. Rural and urban areas of North Carolina are essentially living in different realities, based on the tides of private network investment where rural communities are severely disadvantaged. The state has relied too much on the telecom giants like AT&T and CenturyLink that have little interest in rural regions.

Download the Report

The state perversely discourages investment from local governments and cooperatives. For instance, electric co-ops face barriers in seeking federal financing for fiber optic projects. State law is literally requiring the city of Wilson to disconnect its customers in the town of Pinetops, leaving them without basic broadband access. This decision in particular literally took the high-speed, affordable Internet access out of the hands of North Carolina's rural citizens.

The lengths to which North Carolina has gone to limit Internet access to their citizens is truly staggering. Both a 1999 law limiting electric cooperatives' access to capital for telecommunications and a 2011 law limiting local governments' ability to build Internet networks greatly undermine the ability of North Carolinians to increase competition to the powerful cable and DSL incumbent providers. 

In the face of this reality, the Governor McCrory's Broadband Infrastructure Office recommended a "solution" that boils down to relying on cable and telephone monopolies' benevolence. What this entire situation comes down to is a fundamental disadvantage for North Carolina's rural residents because their state will not allow them to solve their own problems locally even when the private sector abandons them.

"It's not as if these communities have a choice as to what they're able to do to improve their Internet service," says report co-author Christopher Mitchell, director of the Community Broadband Networks initiative at the Institute for Local Self-Reliance. "There's a demonstrated need for high-quality Internet service in rural North Carolina, but the state literally refuses to let people help themselves."

Read ongoing stories about these networks at ILSR’s site devoted to Community Broadband Networks. You can also subscribe to a once-per-week email with stories about community broadband networks.

From The Report:

  • Despite significant tax subsidies from the state and federal government, North Carolina's private providers are building their fiber-optic networks only in certain metro areas and none in rural regions.
  • Only 12 percent of North Carolina's rural population has a choice for their broadband access, the rest are stuck with only one option and no control over their Internet prospects.
  • All of North Carolina's telephone cooperatives are investing in fiber for members in their service territory, some have entirely replaced their copper lines with fiber-optic. 
  • While North Carolina has 26 electric cooperatives capable of bringing fiber-to-the-home to rural residents, a 1999 state law (N.C. Gen. Stat § 117-18.1) limits the co-ops' access to capital for telecommunications projects.

Download the Report

Wilson Forced to Turn Off Service to Pinetops

Last night, Wilson’s City Council voted to halt Greenlight Internet service to the community of Pinetops, North Carolina. City leaders, faced with the unfortunate reversal of the FCC’s preemption of harmful state anti-muni laws, felt the move was necessary to protect the utility. Service will stop at the end of October.

No Other Solution

Before the vote City Manager Grant Goings told the Wilson Times:

“Unfortunately, there is a very real possibility that we will have to disconnect any customer outside our county. That is the cold, hard truth,” Goings said. “Without getting into the legal options that our city attorney will discuss with the council, I’ll summarize it like this: we have not identified a solution where Greenlight can serve customers outside of our county.

“While we are very passionate about reaching underserved areas and we think the laws are atrocious to prevent people from having service, we’re not going to jeopardize our ability to serve Wilson residents.”

When H129 passed in 2011, it provided an exemption for Wilson, which allows Greenlight to serve Wilson County. The bill also states that if they go beyond their borders, they lose the exemption. North Carolina’s priorities are clearly not with the rural communities, but with the big corporate providers that pushed to pass the bill.

After Wilson leaders took the vote, Christopher commented on the fact that they have been put in such a difficult position:

"It is a travesty that North Carolina is prioritizing the profits of the big cable and telephone companies above the well-being of local businesses and residents. The state legislature needs to focus on what is good for North Carolina businesses and residents, not only what these powerful lobbyists want."

Economic Progress Grinds To A Halt

Vick Family Farms, highlighted in a recent New York Times article, is only one Pinetops business that faces an uncertain future. The potato farm invested in a new packing plant that requires the Gigabit connectivity they can only get from Greenlight. Incumbent Centurylink has explicitly stated that is has no intention to upgrade infrastructure in a community of only 1,300 people.

In a letter to Governor McCrory, Mayor Burress rightly lays the blame on the shoulders of the state. “In effect,” he says, “the state of North Carolina is turning off our Gigabit entry to the 21st century global knowledge economy.”

He also describes how Gigabit connectivity to rural Pinetops, brightened their future in a number of ways:

“The economic future of my rural community improved immediately when we gained access to Wilson’s broadband service. Compared to what we had been receiving from the incumbent, access to Greenlight services was like being catapulted from the early 1990s into the 21st century. Our small businesses and residents have saved hundreds of dollars and significantly increased their productivity because of the reliable and super fast Greenlight speeds. Our town commissioners also began planning a new economic development strategy, because as a Gigabit fiber community we became newly competitive in the region for attracting creative class and knowledge workers from Greenville and Rocky Mount and the new jobs created by the Rocky Mount CSX distribution hub.”

The Pinetops Board of Commissioners passed a resolution after the Wilson vote, calling on the North Carolina General Assembly to repeal H129. Wilson Energy will still use the fiber connections to Pinetops homes but customers will not have the option to use the infrastructure for connectivity. Nevertheless, if there are future changes in North Carolina laws that remove the state barriers, Pinetops could once again be served by Wilson’s Greenlight.

Bigger Than Wilson

When the U.S. Court of Appeals for the Sixth Circuit made their decision to reverse the FCC's ruling on the anti-muni laws, their decision immediately harmed the community of Pinetops. Their decision, however, reaches to every rural community where the big Internet Service Providers don't offer the fast, affordable, reliable connectivity needed in the 21st century.

In the words of Wilson's City Manager:

“This is bigger than Wilson. This is about the rural areas, particularly in eastern North Carolina, because the majority of the area does not present enough profitability to attract the private-sector investment,” Goings said. “As a community, a state and frankly as a nation, we need to find ways to connect these rural communities, and our city council believes strongly that our state officials should focus on being part of the solution instead of constructing barriers to prevent communities from being served.”

Saint Louis Park is Prepared for the Fiber Future - Community Broadband Bits Podcast 219

Saint Louis Park, a compact community along the west side of Minneapolis, has built an impressive fiber network, a conduit system, and several deals with developers to ensure new apartment buildings will allow their tenants to choose among high speed Internet access providers. Chief Information Office Clint Pires joins me for Community Broadband Bits podcast 219.

In one of our longest episodes, we discuss how Saint Louis Park started by partnering with other key entities to start its own fiber network, connecting key anchor institutions. Years later, it partnered with a firm for citywide solar-powered Wi-Fi but that partner failed to perform, leaving the community a bit disheartened, but in no way cowed.

They continued to place conduit in the ground wherever possible and began striking deals with ISPs and landlords that began using the fiber and conduit to improve access for local businesses and residents. And they so impressed our previous podcast guest Travis Carter of US Internet, that he suggested we interview them for this show.

Clint Pires has learned many lessons over the years and now we hope other communities will take his wisdom to heart. Well-managed communities can make smart investments that will save taxpayer dollars and drive investment in better networks.

Read the transcript of the episode here.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 40 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can download this mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Roller Genoa for the music, licensed using Creative Commons. The song is "Safe and Warm in Hunter's Arms."

Port of Lewiston Crossing Bridges: Network Forges Ahead

Port of Lewiston’s open access dark fiber network continues to move toward completion. Construction crews are burying fiber lines at multiple project sites around Lewiston. In the past few weeks, the network crossed to the north side of Clearwater River via the Memorial Bridge, where it will link to Whitman County’s fiber network. 

A recent article from the Port of Lewiston listed completed sections of the network, 

“So far, it reaches major employers such as St. Joseph Regional Medical Center, Lewis-Clark State College, Regence and the Vista Outdoor plant at 11th and Snake River avenues.”

The article also outlined the projects to be completed by September 1st,

“They will reach the industrial district by the Lewiston-Nez Perce County Regional Airport, Clearwater Paper, Schweitzer Engineering Laboratories and the Southway Bridge. At the bridge, the lines will connect with an Asotin County network built by the Port of Clarkston.”

Questions From The Past

Memorial Bridge is only the first of two bridge crossings necessary for the completion of the Lewiston-Whitman-Asotin fiber network. The Southway Bridge crosses the Snake River to Asotin County. Conduit access rights stalled construction progress across the river. We wrote about the negotiations in a story from earlier this summer.

Readers may recall that there was a question with Centurylink's right to have conduit on the bridge and whether or not they owned the conduit or where the provider's potential ownership rights ended. To iron out the details, the Port of Lewiston filed a Freedom of Information Act request with the U.S. Army Corps of Engineers, the bridge builders.

The Lewiston Tribune (also reprinted in 4-Traders) reported that the Port of Clarkston has reached an agreement for conduit access on the Idaho side of the Southway Bridge, 

“CenturyLink granted the Port of Clarkston use of one its 20 conduits on the Washington side of the bridge, enough room to meet the community's needs for as many as 60 years, Port Manager Wanda Keefer said… Ideally, the lines will be live by Sept. 1 to accommodate a customer… Before that can happen, CenturyLink needs to iron out issues with Asotin and Nez Perce counties and the cities of Lewiston and Clarkston, which own the bridge.”

The bridge was built in the 1980s and no one has been able to locate documentation that describes the length of Centurylink's easement on the bridge. Centurylink pays $0 for the use of the bridge, which is another issue that may be re-examined as the parties move forward. According to a local official, the Port of Lewiston has not yet come to an agreement with the involved parties, but negotiations are making progress.

Connecting And Competing

Thus far, the Port of Lewiston has spent roughly $600,000 on the network infrastructure project designed to promote competition among Internet service providers and spur economic development. "We think it's going to provide connectivity to our community so we can compete with almost anywhere in the world," [Port Manager Wanda] Keefer said.

For Rural Pinetops, Being A Gigabit Community Means Business In North Carolina

Unless you live in a rural community, you probably assume becoming a Gigabit community is all about the miracles of speed. Speed is important, but so is Internet choice, reliable service, and respectful customer service. It’s also about being excited as you consider future economic opportunities for your rural town.

Businesses Struggling With Old Services

Before Greenlight began serving Pinetops, the best community members could get was sluggish Centurylink DSL. Suzanne Coker Craig, owner of CuriosiTees, described the situation for her business:

Suzanne used to be a subscriber to Centurylink DSL service at her Pinetops home, but years ago she just turned it off. “We weren’t using it because it used to take forever; it just wasn’t viable.” She now has Greenlight’s 40 Mbps upstream and downstream service. “It’s just so very fast,” she said.

Her business, a custom screen printing shop, uses an “on-time” inventory system, so speed and reliability is critical for last-minute or late orders:

“We work with a Charlotte company for our apparel. If we get our order in by 5 p.m. from here, the next day it will be delivered. That’s really important for business.” Before Greenlight, Suzanne described how “We had been sweating it out.”  Suzanne’s tee-shirt store only had access to 800 Kbps DSL upload speed. She would talk to the modem. “Please upload by 5 p.m. Please upload.” Now she can just go home and put her order in at the last minute. “We are comfortable it will upload immediately….It’s just so much faster. Super fast…Having Greenlight has just been very beneficial for our business.” 

She also subscribes to Greenlight from home and her fiber connection is able to manage data intense uploads required for sending artwork, sales reports, and other large document transfers. As a Town Commissioner, Suzanne sees Greenlight service in Pinetops as more than just a chance to stop "sweating it out."

“I just see a brighter future for our town now,” she reflected. “It’s a neat selling point. It’s difficult in small rural areas to get good technology-based companies. This now opens the door for us to recruit just those kinds of businesses…It’s hard to imagine a business that does not need Internet access.” 

Without Reliability, Speed Is Nothing


Brent Wooten is a sales agent and Manager for Mercer Transportation, a freight management business with an office in tiny, rural Pinetops, North Carolina. Pinetops is now served by Wilson’s community-owned, Gigabit fiber network, Greenlight.  Brent’s work, moving freight across the country via trucks, requires being on time; he’s an information worker in a knowledge economy.  “I am in the transportation business,” said Brent. “Having reliable phone and Internet are critical to running my businesses.” Being off line means losing businesses and never getting it back.

Before Greenlight came to town, Brent’s business paid Centurylink $425 per month for a few phone lines, long distance, an 800 number, and Internet access at 10 Megabits per second (Mbps) download and 1.5 Mbps upload. He was also wasting hours and even days each month trying to get his Internet fixed. “Every time they would tell me the problem was my equipment. It was always my fault.” But Brent had an IT expert on hire. “Never once was the problem actually my equipment.” He described long waits to reach customer agents whose heavy foreign accents made communication difficult and about the company’s unresponsive office hours. “I was told they could send someone the next afternoon, but I needed the network to work now....”

Brent’s experience with Greenlight was the complete opposite. When Brent’s corporate office changed the location of their backup servers, Greenlight staff were helping him at 6:00 a.m. and at 10:00 p.m., and were on the phone within seconds of his call. “It is a very refreshing situation for me -- the consistency of service, and the responsive and respectful customer service by local workers.” 

Internet Choice

When Greenlight came to the community, Centurylink changed their tune. Within hours of his business phone being ported to Greenlight, a Centurylink representative called him. “He offered to cut my current prices in half and double my Internet speed, from 10 to 20 Mbps…My Centurylink 10 Mbps speed never tested at more than 6 Mbps.”

Brent chose to keep his Centurylink phone service, but he kept his 25 Mbps symmetrical Greenlight Internet service because upload speed is critical to his business. “My computer screens don’t freeze up anymore. Greenlight service is flawless. The sheer speed of fiber is amazing and they are available 24 hours a day, I am served by local workers, it is saving me money and I get better service.” 

Greenlight brought Brent residential telephone and internet choice for the first time in more than a decade. “Greenlight saves me $140 a month at home,” he bragged. When Greenlight’s marketing director first arrived at Brent’s house, he learned Brent was being charged twice for his internet service. Brent had an in-law suite attached to his house where his mother used to live. “The Centurylink representative on the phone said I needed to have a second DSL account.” Not with Greenlight.

An Odd Way Of Competing

Brent described how he had been a Centurylink residential customer since 1989. “When I called to cancel my home telephone service, the woman just gave me my confirmation number and told me to have a nice day.” No attempt was made to keep Brent’s residential business.  “They did the same thing on my mom’s phone line. She had telephone service since before 1968.” When she passed away, Brent called to disconnect her line. “The person on the other end of the line did not even offer condolences.” He compared that to the human touch that originates from a service company that is community owned: “Greenlight’s installers even cared enough about my welfare to tell me they had discovered a water leak under my house when doing the installation. They told me they would have tried to fix it for me but they did not have the right tools.”  

The Intangibles

How do you put a value on the intangibles?  For Brent Wooten, Greenlight fiber service has not only strengthened his ability to do business, but has given the community a sense of hope that didn’t exist before access to fiber.


“As a citizen and Town Commissioner, I am extremely excited to have the opportunity to have access to this service, and super excited about future opportunities that it will make available to us. It is an example of hometown people who care about serving you and bringing a higher quality of living to the community...It gives a sense of hope for Eastern North Carolina ... not just lip service.” 

Will It Last?

On August 10, 2016, the U.S. Court of Appeals for the Sixth Circuit reversed the FCC ruling that permitted Greenlight to expand to its fiber-optic service to Pinetops. What this means for these businesses and residents who now rely on fast, affordable, reliable Internet access remains to be seen. Along with Suzanne, Brent, and the rest of Pinetops, we hope Greenlight is able to continue to serve this rural community. They are using fiber to reach for new economic development opportunities and in only a few months, the community of 1,300 is optimistic about a future with better connectivity.

Preliminary Study Puts Charles City Back on Track to Digital Self-Determinism

Local officials in Charles City, a town of 7,500 in northeastern Iowa, approved a preliminary study of community broadband interest late last month. The study will determine whether additional funds should be allocated toward a more comprehensive study. This announcement comes on the heels of increased regional interest in the Iowa Fiber Alliance, a proposed multi-community fiber ring. 

The preliminary study will cost the city $18,500 and should be completed before the end of the summer. The Community Broadband Engagement and Education Project seeks to engage key community stakeholders, educate the public on high-speed community networks, and ultimately measure the interest of local residents, businesses, and government leadership. 

Third Time’s the Charm

Local interest in community networks has peaked twice in the past decade. In 2005, Charles City residents approved a referendum to create a telecommunication utility with a 62 percent majority. Under threat of losing revenues to a community network, incumbent Internet service providers (ISPs) promised local officials that they would improve the network. Stopgap measures from Mediacom and CenturyLink marginally improved local connectivity in the short-term, but Charles City residents soon realized that they hadn’t escaped the letdowns of the telecom octopus. 

Waverly, Iowa, a town of 10,000 residents, 30 miles south of Charles City, experienced a nearly identical letdown from Mediacom and CenturyLink in the 2000s, only to launch its own community network earlier this year. For rural county seats like Waverly and Charles City, a community network offers an opportunity to stimulate economic development and improve local quality of life. Historically, Charles City is a manufacturing town. The White Farm-New Idea Equipment Company produced tractors and employed up to 3,000 locals during the 1970s before closing its doors in 1993. With manufacturing jobs leaving town, local officials are looking for new ways to bring jobs to town and revitalize their local communities. 

In 2010, interest peaked again when the city conducted a community broadband survey and discovered strong local support for a municipal network. A 2014 Technology Action Plan assessed and outlined a more connected future for Charles City. City officials realized that Internet technology had changed significantly since 2010, however, and are evaluating their options in light of new innovations.

Munis On The Plains

Iowa is home to more than two dozen municipal networks. Thanks in part to their can-do attitude and their self-reliant streak, Charles City, Waverly, and many other Iowa communities have stopped waiting for incumbent providers and taken control of local connectivity. Charles City officials are enthusiastic about the upcoming feasibility study; council member Delaine Freeseman told Charles City Press that, “very interesting things could come out of this, long-term, for the city.”

CityLink Telecommunications in Albuquerque Prefers Open Access - Community Broadband Bits Podcast 208

A small telecommunications company in Albuquerque embodies much of the philosophy that has powered the Internet. And CityLink Telecommunications President John Brown credits Vint Cerf for some of that inspiration.

John Brown joins us for episode 208 of the Community Broadband Bits podcast, where we talk not just about how enthusiastic he is for open access, but how he writes open access requirements into contracts to ensure CityLink would continue to operate on an open access basis even if he were struck down by an errant backhoe.

We also discuss the Internet of Things and security before finishing with a discussion of how he thinks the city of Albuquerque should move forward with his firm to save money and improve Internet access across the community. We also touch on Santa Fe's decision to work with a different company in building their short spur to bypass a CenturyLink bottleneck.

Read the transcript from this show here.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 36 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can download this mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Forget the Whale for the music, licensed using Creative Commons. The song is "I Know Where You've Been."

Dark Fiber Available In Lewiston But Rivers Slow Expansion

The Port of Lewiston’s dark fiber network is up and running and now has connected a commercial customer, reports 4-Traders, but achieving the maximum reach has hit some resistance.

Warehousing and distribution company Inland 465, is operating a 150,000 square-foot warehouse and obtaining Internet access from First Step Internet, which leases dark fiber from the Port of Lewiston’s network. Community leaders hope this is the first of many commercial customers.

Last summer the community announced that they intended to deploy an open access dark fiber network to spur economic development opportunities. The network plan called for a connection to nearby Port of Whitman’s fiber network, which has operated for more than a decade.

Bumps On Bridges

According to 4-Traders, the Port of Lewiston is encountering issues deploying over the optimal route for expanding to serve more commercial clients. The community is near the Clearwater and Snake Rivers and must cross bridges en route to connect with nearby networks in the ports of Whitman County and Clarkston. Both communities have their own fiber networks and would like to connect to Lewiston’s new infrastructure. The collaborations would allow a larger loop and better redundancy for all three networks.

The Port of Whitman has an agreement with Cable One to use the provider's hangers on the bridge across the Clearwater River. In exchange, Cable One is allowed to access certain Port of Whitman County conduit on a different bridge. The state of Idaho issued the permit to Cable One to allow them to install the hangers and now the Port of Whitman County is applying to the state to have those same permits issued in its name. Once the Port of Whitman County has the permits, the Port of Lewiston will be able to use the hangers to connect to the Port of Whitman County network.

CenturyLink's Conduit...Or Is It?


In order to achieve the maximum reach, Port of Lewiston officials and Port of Clarkston officials will have to contend with a less-than-eager CenturyLink. There is ample conduit space on the Southway Bridge that crosses the Snake River, but the incumbent provider controls all of it. The 20 conduits on the bridge are legacies from the time when it was part of AT&T. 

Clarkston Port Manager Wanda Keefer told 4-Traders that CenturyLink is only using five of the 20 conduits and the Port of Lewiston would like to take advantage of that empty space to link up to the Port of Clarkston’s fiber-optic network. Before they can do that, however, they have to learn more about CenturyLink’s rights to be on the bridge and where on the bridge any potential ownership may end. In order to obtain that information, the Port of Clarkson filed a Freedom of Information Act with the bridge builder, the U.S. Army Corps of Engineers. 

The Wires Have To Go Somewhere

The situation in Idaho underscores the importance of access to rights-of-way and fiber routes, be it bridge, boulevard, or pole. New York State, filled with bridges and opportunities to host dark fiber over waterways, has its own Bridge Authority that deals with such issues. In Minneapolis, the Park and Rec Board are stalling deployment of a Fiber-to-the-Home (FTTH) network as a local ISP seeks to bury conduit in boulevards that are off limits due to protective agency policy.

Occasionally, incumbents take advantage of pole ownership or dispute pole position to delay municipal networks as a sabotage strategy. Frontier did as much in Lake County, Minnesota.

According to Clarkston's Keefer, however, there are agreements in place that all the ports consider priority. Port of Lewiston and Port of Clarkston have set a September 1st target date for having the connections linked and communicating.

A New Cooperative Model for Fiber to the Farm - Community Broadband Bits Podcast Episode 198

When we launched this podcast in 2012, we kicked it off with an interview from Minnesota's farm country, Sibley County. We were excited at their passion for making sure every farm was connected with high quality Internet access.

After the project took a turn and became a brand new cooperative, we interviewed them again in 2014 for episode 99, but they hadn't finished financing. They broke ground 2015 and today we discuss the model and the new Institute for Local Self-Reliance (ILSR) case study that details how they built it.

City of Winthrop Economic Development Authority Director Mark Erickson and Renville-area farmer Jake Rieke are both on the board of RS Fiber Cooperative and they join us to explain how their model works.

We at ILSR believe this model could work in much of rural America, in any community that can summon a fraction of the passion of the citizens from Sibley and Renville counties. Having watched this project for all the years it was being developed, I cannot express how impressed I am with their dedication. And because they own it, I'm thrilled to know that no one can take it away from them.

Read the transcript from this show here.

We want your feedback and suggestions for the show - please e-mail us or leave a comment below.

This show is 35 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can download this mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Kathleen Martin for the music, licensed using Creative Commons. The song is "Player vs. Player."