[Tim] Nulty echoes comments from other muni-fiber pioneers in terms of their attitudes toward customer service. While private companies, he says, are inclined to spend the least they can on customer service without losing customers, the approach taken by BT is to "provide the best customer service you can afford." He says he would tell his staff, "if you can't solve [a customer's problem] on the phone, go fix it in their home."
Forum on Local Broadband September 19th
The Urbana Champaign Independent Media Center (UCIMC) will be hosting what is sure to be an interesting online discussion about local broadband models. On Wednesday, September 19th at 4:30 CST, an expert panel will be presenting "Models for Building Local Broadband: Public, Private, Coop, Nonprofit." The event will be held at Urbana City Hall in Illinois, but you can also stream the event live here.
In addition to our own Christopher Mitchell from ILSR, we will hear from Joanne Hovis, CTC Technology & Energy (public interest telecom expert and also NATOA President) and Wally Bowen, Mountain Area Information Network (non-profit internet provider in North Carolina).
From the press release:
Urbana-Champaign in Illinois is completing construction of a public system - called UC2B - that will connect 10% of the community with fast broadband they can use to access the internet, share videos, make phone calls and more. The project was made possible by federal funds.
- How do we connect the other 90% of our community to fast broadband?
- With what funds? Who will control it?
- How can these models support digital inclusion for minority and low income users?
For more information, please contact Danielle Chenowyth, UCIMC board member, at firstname.lastname@example.org.