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Comcast Cuts Deal in Cape Cod as OpenCape Deployment Continues

CapeCodToday, recently ran two interviews relating to OpenCape, the publicly owned network nearing completion in Massachusetts. The interviews follow a belated March press release from Comcast, announcing its new service contract with Cape Cod Community College (CCCC). Like some others familiar with the project, we were surprised to see the college choosing Comcast for connectivity instead of OpenCape.

As we previously noted, CCCC and Woods Hole Oceanographic Institute were two OpenCape founding members in 2006. The nonprofit OpenCape received $32 million in a Broadband Technology Opportunity Program (stimulus) award and gathered an additional $8 million in funds from the state, the county, and CapeNet, the company building and operating the network.

Reporter Walter Brooks asked CCCC President John Cox about the arrangement via email. Comcast began serving CCCC last fall and when asked why parties delayed the announcement, Cox said:

Regarding the delay in publicity, the College was not willing to comment on the connection, including statements to Comcast itself, until we had actively used it for a couple of months.

When the contract was negotiated, CCCC needed fiber service and OpenCape was not ready to serve them. Cox stated that the college needs to stay competitive and referred to a Bridgewater University satellite campus that will soon open in the community. Community colleges rely heavily on reliable connectivity as students look for distance learning opportunities.

Cox said Comcast was the only provider with resources in place and offered a three-year contract at five-year pricing. The rate is $95 less per month than OpenCape's pre-completion estimate. Cox emphasized the fact that the college did not have many choices and said:

In the near future, I am hopeful that CapeNet will be fully operational and competitive, reducing our future costs and increasing our capabilities. As we depend increasingly more upon the internet and “the cloud” for services, there will be even more demand by the College community for fast, reliable, competitively-priced broadband.

Cape Cod Community College Logo

Friends in the area tell us CapeCodToday occasionally prints biased stories about the OpenCape project, leading us to wonder if the timing of Comcast's press release so close to the launch of CapeNet is to promote the misconception that the project has not been successful.

In a later interview with Alan Davis, CEO of CapeNet, Brooks asked rather slanted questions but Davis took the opportunity to correct misinformation. For example:

Cape Cod Today: The OpenCape network cost $40 million in Federal and State funds. Is this just another spectacular waste of tax dollars, as some of our readers have suggested?

Mr. Davis: The government can find lots of creative ways to waste tax dollars, but often they get it right. Thanks to federal and state funding, we’re creating a superior fiber optic infrastructure that will compete with Verizon and Comcast and produce more broadband choices for the region. When buyers have more choices, buyers win.

Right now, Comcast and Verizon have a virtual stranglehold on our region. Did you know they even have a federally-blessed agreement to market each other’s services?

And:

Cape Cod Today: Comcast made a rather comprehensive Service Level Agreement with CCCC. What is CapeNet’s SLA and how does it compare to Comcast’s?

Mr. Davis: Actually Comcast’s SLA is very standard. SLAs are always long and complex since they’re written by lawyers who get paid by the word.

The point of an SLA is to guarantee performance and compensate a customer for loss of service. Our SLA reflects our confidence in the new network and goes beyond the expected.

We’ll stack and aggregate reimbursements for outages and sub-par performance, up to 100% of a customer’s bill. Buyers would love to see Comcast match that and we hope they do.

Like Cox, Davis expresses optimism that CCCC will be ready to sign on with OpenCape and CapeNet in three years. Also from the interview:

Here’s the important thing and you heard it loud and clear: the college stated they would never have gotten those prices from Comcast in previous years. That’s the result of meaningful competition. With more choices and more leverage, the buyer wins. I’m confident you’ll hear more from the college and CapeNet.

CapeNet Logo

In a May 2nd OpEd published in CapeCodToday, Davis provided more detail about how competition from CapeNet improves broadband for everyone:

The bottom line is that when we have more choices for broadband services, we have more leverage against huge companies that have gone unchallenged. We’ll have more power to demand better service and better prices. This changes everything.

Certainly CCCC must supply students and staff with the connectivity they need to learn, teach, and conduct research. OpenCape and CapeNet will soon be in a position to offer the services CCCC needs at a reasonable price. Comcast usually enjoys an environment with little or no competition and takes advantage of their position whenever possible. 

This interview offers some insight for those who may grant interviews to reporters that have an agenda. Slanted media institutions are growing even as more neutral journalistic enterprises are laying off reporters. Communities are smart to be prepared for either ignoring inquiries from obviously-biased sources or practicing responses to misleading charges, some outrageously so.

In Florida, Bartow Looks to Build Community Owned Fiber Network

Bartow, Florida, located in Polk County near the center of the state, is considering a FTTH network for the community's 17,000 residents. At a recent City Commission meeting, members decided to put city administrators on task and develop a plan to eventually offer triple play services to residents.

Suzie Schottelkotte reported on the initiative for The Ledger.com, quoting Mayor Leo Longworth, who commented, "I think the residents are ready for it and it's something that's needed."

The City has an existing 100 mile fiber network and offers connections to some local businesses. Government and schools also use the network. At the meeting, city commissioners heard from a fiber optic consulting firm that estimated an expansion to households at $3.3 million for capital costs and $2.5 million to run the network during the startup years until the network breaks even. 

Comcast now serves the community through its cable television franchise agreement and is a source of constituent discontent:

"Without discrediting anybody, we just don't have the quality," [Mayor Longworth] said.

The Polk County Democrat also covered the discussion. Steve Steiner referred to the Mayor's comments about the private sector:

[Mayor] Long reminded commissioners that they as well as city staffers and the general public present, are familiar with the problems experienced with the current broadband provider. Long also expressed the doubt another provider would be willing to come to Bartow to install and upgrade the current system in place. The number of businesses and the size of the population does not provide any true incentive.

The Florida Cable Telecommunications Association (lobbyists for the cable industry) responded to the initiative in a predictable fashion. From the Ledger article:

"Before the city fathers take the taxpayers' money and move in this direction, they had better understand what they're getting into," he said. "It's going to be a long time before they're making money. How long do they want to lose money? — that's the real question."

The network generated about $155,000 in revenue for the city in 2012 and both stories indicate the desire to generate revenue as the main impetus. Currently, net income from the city electric department account for about half of Bartow's general fund. Community leaders hope entering the telecommunications industry will diversify the revenue source.

While potential revenue can be a factor, communities tend to primarily focus on expanding connectivity for quality of life, affordability, educational, and economic development. 

Bartow has an advantage because it already possesses an existing network that contributes to local economic development. Students are already connected with city resources, and local government is taking advantage of the network. The leaders and staff at Bartow have a higher level of expertise than communities who start from scratch.

While the commission seemed positive about the plan, both reporters describe a healthy dose of caution when moving forward. From the Ledger article:

"This can be done," [City Manager George Long] told commissioners during Wednesday's workshop. "There are very few negatives here. We can do it, but it has to be done properly."

FCC to Regulate Comcast, or Vice Versa?

If this merger is approved, I have little doubt that Comcast-NBCU will retain hundreds of attorneys and lobbyists to exploit gaps and loopholes in any conditions and regulations. Once we allow companies to become this powerful, the FCC does not regulate them. They regulate the FCC.

Billy Ray, Community Broadband Pioneer, Joins us For Community Broadband Bits #33

Glasgow was a true pioneer in community owned broadband networks, starting with its own cable plant in the 1980s. Billy Ray, CEO of Glasgow Electric Plant Board, has been an inspiration for municipal broadband networks -- one can't dig into the early history of LUS Fiber in Louisiana without running into something from Billy Ray, for instance. Glasgow's network has been a tremendous success, resulting in tens of millions of dollars of benefits to the community.

In our interview, we discuss the bitter legal fights of the early years as Glasgow built its own cable network and eventually began offering Internet access. Additionally, we discuss the important role of these information networks in creating more efficient (and less costly) electrical systems -- an incredibly important implication that does not get enough coverage.

Given the extraordinary history of Billy Ray and Glasgow EPB, we hope this will be the first of several conversations exploring that community. You can read more from Billy Ray on his blog.

We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address.

This show is 27 minutes long and can be played below on this page or subscribe via iTunes or via the tool of your choice using this feed. Search for us in iTunes and leave a positive comment!

Listen to previous episodes here. You can can download this Mp3 file directly from here.

Thanks to mojo monkeys for the music, licensed using Creative Commons.

Franklin Municipal FiberNET Spurs Economic Development, Serves Government, in Kentucky

Franklin, Kentucky expects to see more positive economic growth when it launches its new fiber optic network. According to an article in the Bowling Green Daily News, the south central community is ready for the upgrade:

“We are super excited about it,” said James McCaslin, associate vice president of academic affairs and director of Franklin-Simpson Center. “It will be like going from 1970 to 2013 with the flip of a switch.”

We contacted Tammie Carey, Fiber Services Manager for Franklin Municipal FiberNET, and she was good enough to answer some questions. She told us that 32 miles of aerial fiber are strung in three loops around the city to ensure redundancy. She expects the network to launch near the end of January for local businesses, though the utility has already been serving one business as detailed below.

The decision was based solely on a desire to boost economic development, a sentiment echoed in the Daily News article:

It’s hard to recruit industry now if you don’t have (fiber optics),” said Dennis Griffin, industrial recruiter for Simpson County. “A lot of industries, particularly in this area, are satellite plants connected to their corporate offices, somewhere else in the United States. They all need to be connected by fiber.

“So if you don’t have that, it’s hard to compete with communities that do,” Griffin said. “Ten years ago, you could get by with T-1 lines – now most industries are just expecting that you have fiber."

Apparently, City officials contacted AT&T and Comcast several years ago and asked them to install fiber to the Franklin industrial parks. When they refused, City Leaders began pondering the possibility of a municipal fiber network. Tammie tells us about the decision in an email:

It was economic based.  Our Industrial Authority was working with several industries regarding possibly locating in our community.  A need they had was large amounts of reliable bandwidth.  The existing companies would not build fiber to the industrial park locations.  The city saw this as a major hindrance with our economic development recruitment and made the decision to invest in a system.

Tractor Supply Company Logo

The decision is paying off even before the formal launch. Tractor Supply Company built a distribution center in Franklin in 2011. Tammie tells us that the retail farm and ranch supplier required a high capacity connection for basic business. Franklin Municipal FiberNET was able to meet the company's needs and is already servicing the facility. Tractor Supply Company brought 336 new jobs to the community. City leaders anticipate reproducing this success story as they offer services to more local businesses.

The City plans to connect all its facilities and departments. The local vocational college will also lease dark fiber from the city. Windstream is providing Internet access via Franklin Municipal FiberNET:

Previously we used internet service supplied by Comcast Cable.  Comcast has a franchise agreement with the city.  As part of the franchise agreement, all the government offices use their internet service for free.  So this is actually an added expense for the city.  However, we feel the reliability and consistency in speed will help employees work more efficiently.

The network is funded with a $1 million grant from the U.S. Department of Commerce Economic Development Administration that was awarded in 2005. The remaining $1.4 million is funded through municipal bonds.

There are currently no plans to bring fiber to any of the 8,400 residents but city leaders continue to mull over possible Wi-fi in parts of town. For now, Franklin is taking it slow. From the article:

“But no plans have been made,” Carey said. “We want to know how to crawl before we run the marathon. So we want to do one piece and make sure we are doing it well.”

Lack of Competition Creates Capped Connections

This post comes to us from Patrick Lucey of the Open Technology Institute at the New America Foundation. The post was originally published there, but we are excited to feature it here as well.

Last month my colleagues and I at the the Open Technology Institute released a paper titled “Capping the Nation’s Broadband Future?” The paper examines data caps, an increasingly common practice where internet service providers charge individuals a fee if they exceed a monthly threshold on the data they use. The paper discusses how data caps are not a solution to network congestion concerns, nor a reflection of increased costs due to more people being online. A review of public financial documents for Comcast shows their broadband network operating are decreasing. Other costs, like bandwidth transit, are decreasing as well. Instead, data caps are a reflection of a lack of competition in both the home and wireless broadband market. 

As if to hammer home the larger point about a lack of competition, a few days after releasing the paper I received the following flyer in my mailbox. It is a promo piece from a joint marketing agreement between Comcast and Verizon Wireless where they promote each others’ services. Signing up for Verizon Wireless service will give me a discount on my home Comcast subscription. 

Although this agreement was approved by the FCC and Department of Justice, this kind of chummy behavior between supposedly rival companies is hardly a sign of aggressive competition. Verizon FiOS is often cited as the main competitor to incumbent cable companies, even though Verizon officials have stated the company is not expanding FiOS to new markets.  

At a recent public event, Vint Cerf, recognized as one of the creators of the internet, stated that since the days of dial-up service competition among broadband providers has “evaporated.”  Perhaps most telling for the American broadband market are recent developments in China, where new buildings are required to be wired with fiber optics if there is a larger fiber network in the area. The article touts how individuals will have their choice of internet providers. By adopting open access policies such as these on a large scale, customers in China -- a country that has embraced capitalism but is still nominally communist -- could end up enjoying greater free market competition than customers in the U.S. 

The lack of broadband competition in the U.S. has led more and more telecom policy leaders to worry that instead of competing and building state-of-the-art networks, internet service providers are increasingly focused on “harvesting” higher revenues from their customer base. Indeed, recent trends seem to confirm these fears, as providers have begun implementing data cap overage charges, introducing new modem rental fees, and entering into joint marketing agreements. 

It is important to have a discussion around data caps and what they mean for online innovation, commerce and consumer behavior. However, data caps are merely the manifestation of a larger problem: the lack of robust competition among U.S. internet providers. New entrants like Google Fiber in Kansas City or municipally-owned networks in other cities are offering faster broadband speeds and typically without data caps. Policymakers in Washington must focus on ways to encourage these local examples of innovation on a larger national basis in the broadband market.

Susan Crawford on Bloomberg TV

Six minute interview from Susan talking about the failure of policy in America to expand access to fast, affordable, and reliable networks.

Comcast Brags About Lack of Broadband Competition in America

The next time you hear someone claiming that the broadband market in the U.S. has plenty of competition, remember this statement from Comcast CEO Brian Roberts.

And so each of the last two years, we have had modest increases in the cost of the broadband service, and yet we've had tremendous sales. We're 33%, 31% penetrated. We hope someday all of America has broadband. So the goal would be 100 or 90 [percent take rate]. We have one competitor.

And over the course of that 2011 interview [pdf], Roberts makes it clear that he (correctly) regards DSL as a very weak competitor. The only problem Comcast has is in those few markets where they overlap with Verizon's FiOS (or, left unstated, in areas like Chattanooga where the community itself has built a technologically superior network).

Credit to Susan Crawford's new book, Captive Audience, where I read it first.

Susan Crawford, Captive Audience, and How to Kill the Cable Monopoly

Susan Crawford, author of the just-released Captive Audience: The Telecom Industry and Monopoly Power in the New Gilded Age, is our guest for the 29th episode of the Community Broadband Bits Podcast. A former adviser to President Obama, she has been a leading figure in the struggle to preserve an open Internet.

Susan has long been an advocate of communities deciding for themselves if a community owned network is a wise investment and recognizes the benefits of smart government policies to prevent big companies like Comcast from dominating the telecommunications arena.

We talk about her book and reactions to it -- big cable and telephone companies are attacking her under false pretenses by either putting words in her mouth or misrepresenting her main points. But we also discuss the steps concerned people can take to bring force some accountability on the big monopolies.

We have previously noted Susan's words and presentations here and we noted some Captive Audience reviews here.

We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address.

This show is 17 minutes long and can be played below on this page or subscribe via iTunes or via the tool of your choice using this feed. Search for us in iTunes and leave a positive comment!

Listen to previous episodes here.

Thanks to mojo monkeys for the music, licensed using Creative Commons.