Tag: "reliability"

Posted April 28, 2020 by Katie Kienbaum

There’s a new Thor in town, but instead of lighting up the night sky like the Norse god of thunder, it’ll be lighting up communities in rural Colorado with fiber optic connectivity.

A group of local governments and private partners, led by Northwest Colorado Council of Governments (NWCCOG), recently completed the first phase of Project THOR, a middle mile fiber network that will enable better connectivity in the participating towns, cities, and counties. The network, owned by NWCCOG, provides backhaul to local governments looking to connect public facilities, schools, hospitals, and other community anchor institutions. It’s also available to Internet service providers (ISPs) to serve residents and businesses.

Project THOR brings much needed redundancy to the region’s broadband infrastructure, where previously a single fiber cut could take entire communities’ health and public safety services offline. It also promises great cost savings for localities and ISPs. Perhaps most importantly, the new network gives communities the necessary leverage to improve local connectivity beyond begging the incumbent providers for better broadband. Jon Stavney, executive director of NWCCOG explained on Community Broadband Bits episode 406:

This project allows these local governments to actually have a lever to pull to hopefully affect local service, however they can do that, with whatever partners come to the table . . . They’re able to actually act.

Building Toward a Network

NWCCOG, which is composed of member governments in and around Eagle, Grand, Jackson, Pitkin, and Summit Counties, coordinated broadband efforts in the region even before Project THOR began. A number of years ago, the council invested in a regional plan and hired a broadband coordinator, Nate Walowitz, to offer technical assistance to the member governments.

At the time, communities were taking a variety of approaches to bolster connectivity. Some wanted to provide broadband access directly to residents, like Rio Blanco County which owns an open access Fiber-to-the-Home network....

Read more
Posted April 28, 2020 by Katie Kienbaum

The breathtaking mountains of northwest Colorado have long attracted skiers and hikers, but broadband providers haven't found the region's rugged landscape and sparse population as appealing. Enter Project THOR, a middle mile fiber network developed out of a collaboration among local governments and private companies led by the Northwest Colorado Council of Goverments (NWCCOG). Over the last few years, the partners strung together more than 400 miles of fiber to provide reliable and affordable backhaul to municipal facilities, public schools, healthcare systems, and Internet access providers.

This week on the Community Broadband Bits podcast, Christopher talks with Jon Stavney, executive director of NWCCOG, and Evan Biagi, executive vice president of business development for network operator Mammoth Networks, to learn more about the recently completed project. Jon describes past broadband efforts in the region that led into Project THOR. The pair explain how the new middle mile network will allow localities to connect municipal facilities and anchor instutions and how broadband providers or the communities themselves can build off the network to serve residents and businesses. This will improve broadband reliability and affordability in the region, which had previously been plagued by network outages that cut access for hospitals and 911 calls.

Jon and Evan also discuss how the partners lowered project costs by leveraging existing infrastructure. They share some of the challenges involved in designing a network with so many partners. At the end, Jon explains how Project THOR will give communities more opportunities to take action...

Read more
Posted April 23, 2020 by christopher

Last week, Frontier Communications told the Federal Communications Commission (FCC) that there are 17,000 census blocks in which it is now offering 25 Megabits per second (Mbps) download and 3 Mbps upload. This means well over 400,000 Americans now live in areas no longer eligible for the FCC's Rural Digital Opportunity Fund, a $20.4 billion program to expand rural broadband. The first phase will auction off up to $16 billion in subsidies later this year.

In the filing, the company also identified census blocks where it believes other providers will deploy broadband access through state-funded programs, making those locations ineligible for the federal funds as well.

Frontier is Flailing

Frontier recently declared bankruptcy, following a history of increasingly unsustainable acquisitions. It also just missed its milestone for the Connect America Fund, which required the company to deploy obsolete 10/1 Mbps service to 80 percent of the funded locations by the end of 2019 in return for more than $1.5 billion in subsidies. Some 774,000 locations should have at least 10/1 Mbps service by the end of 2020 from a company Consumer Reports repeatedly finds to be one of the worst Internet Service Providers in the nation.

Frontier is so bad that it went through repeated outages of 911 in Wisconsin, dealt with state investigation after state investigation (including but in no way limited to Minnesota, Ohio...

Read more
Posted February 27, 2020 by Katie Kienbaum

Early survey results confirm the potential for a community broadband network in the coastal town of Falmouth, Massachusetts, reports The Falmouth Enterprise. Responses suggest wide dissatisfaction with service from the town’s current providers. Out of 378 respondents, 70 percent want better Internet access in the Cape Cod community; 92 percent want more competition.

Falmouth Economic Development and Industrial Corporation (EDIC) commissioned the survey as part of a feasibility study examining the potential for municipal broadband in the town of 32,000 people. With the initial results in hand, EDIC decided to continue with the second portion of the feasibility study to be completed later this year, moving Falmouth closer toward its own community network.

Community Support Grows

Municipal buildings and community anchor institutions in Falmouth already have Internet access through a local open access network operated by nonprofit OpenCape, resulting in significant cost savings. However, residents also want better connectivity for the rest of the community. Support for a municipal network grew throughout 2018 and 2019, culminating in EDIC issuing an RFP for a community network feasibility study in July.

Community Broadband Networks Director Christopher Mitchell travelled to Falmouth in the Fall of 2019 to discuss the community’s efforts on local television. During the program, he spoke with community leaders about the benefits of locally owned connectivity, the examples set by other municipal networks, and the unique opportunities that Falmouth has.

Study and Next Steps

The survey, conducted by CCG Consulting, revealed that more than half of...

Read more
Posted December 3, 2018 by lgonzalez

People in Lampasas are fed up with outages that have repeatedly plagued the community due to lack of redundant infrastructure connecting the central Texas municipality. Now, the city and the Lampasas Economic Development Corporation (LEDC) are asking the community to complete an Internet survey to help determine how best to move forward an achieve better connectivity.

Cuts to the Line

In the spring, summer, and early fall of 2017, Lampasas experienced four outages totaling 45 hours when local construction projects accidentally cut AT&T fiber, the only Internet connection into town. Without a redundant line, the community’s residents, businesses, emergency services, and hospitals were cut off for days as AT&T repaired the breaks. To add insult to injury, AT&T didn’t respond well to the town’s requests to resolve the situation:

“We felt like we weren't a priority on AT&T's list, so when we had outages, and we had businesses that were losing thousands of dollars, and we were calling and we were trying to get reimbursements, and we were trying to get answers, and we were trying to see if there were future projects for infrastructure for Lampasas, we just weren't getting a good response from AT&T,” Lampasas Economic Development Director Mandy Walsh said. 

Within a few months, local leaders had started searching for a firm to help them assess their options. After considering proposals from six different companies, Lampasas chose Foresite Group for a project that includes a market analysis and a technology assessment. As part of the project, Foresite Group has helped the city and the LEDC prepare the current survey.

The survey has divided the community into Service Zones in order to obtain a detailed analysis of which areas of town residents and businesses are most interested in better Internet access. The Service Zones approach will also help the city, the EDC and Foresite discover Internet access speeds in each area of town.

Mandy Walsh, Economic Director from the LEDC, suggests that the city is...

Read more
Posted August 22, 2016 by lgonzalez

Garrett County is the westernmost county in Maryland. High in the Allegheny Mountains of the Appalachian Mountain Range; winters are harsh and forest covers 90 percent of the county. Before the county deployed a fiber-optic network, high-quality connectivity was hard to come by for schools, libraries, and other community anchor institutions. By making the most of every opportunity, Garrett County has improved efficiencies for the many small communities in the region and set the stage to improve connectivity for businesses and residents.

Rural, Remote, Ready For Better Connectivity

The county is more than 650 square miles but there are no large urban centers and over time a number of sparsely populated areas have developed as home to the county's 30,000 people; since 2000, population growth has stagnated. Many of the tiny communities where businesses and residents have clustered are remote and do not have public sewer or water. These places tend to have a high number of low-income people. 

Unemployment rates are volatile in Garrett County, fluctuating with natural resources extraction industries. As the coal and lumber industries have waned, many jobs in Garrett County have disappeared. Garrett County Memorial Hospital and Beitzel industrial construction employ over 300 people and are the county’s largest employers. 

All of these characteristics make Garrett County unattractive to the large Internet Service Providers (ISPs) that want to maximize investment and focus only on densely populated urban areas. Verizon offers DSL and Comcast offers cable in limited areas but many people rely on mobile Internet access and expensive satellite Internet access.

It Started With BTOP Fiber

recovery1.gif

In 2010, the State of Maryland received over $115 million in grant funding through the Broadband Technologies Opportunities Program (BTOP). With a matching $43 million from state and in-kind contributions, Maryland deployed the One Maryland Broadband Network (OMBN). In August 2013, the middle mile fiber-optic network was complete, stretching 1,324 miles across the state connecting 1,068 CAIs.

OMBN runs directly into Garrett County for...

Read more
Posted August 12, 2016 by Catharine Rice

Unless you live in a rural community, you probably assume becoming a Gigabit community is all about the miracles of speed. Speed is important, but so is Internet choice, reliable service, and respectful customer service. It’s also about being excited as you consider future economic opportunities for your rural town.

Businesses Struggling With Old Services

Before Greenlight began serving Pinetops, the best community members could get was sluggish Centurylink DSL. Suzanne Coker Craig, owner of CuriosiTees, described the situation for her business:

Suzanne used to be a subscriber to Centurylink DSL service at her Pinetops home, but years ago she just turned it off. “We weren’t using it because it used to take forever; it just wasn’t viable.” She now has Greenlight’s 40 Mbps upstream and downstream service. “It’s just so very fast,” she said.

Her business, a custom screen printing shop, uses an “on-time” inventory system, so speed and reliability is critical for last-minute or late orders:

“We work with a Charlotte company for our apparel. If we get our order in by 5 p.m. from here, the next day it will be delivered. That’s really important for business.” Before Greenlight, Suzanne described how “We had been sweating it out.”  Suzanne’s tee-shirt store only had access to 800 Kbps DSL upload speed. She would talk to the modem. “Please upload by 5 p.m. Please upload.” Now she can just go home and put her order in at the last minute. “We are comfortable it will upload immediately….It’s just so much faster. Super fast…Having Greenlight has just been very beneficial for our business.” 

She also subscribes to Greenlight from home and her fiber connection is able to manage data intense uploads required for sending artwork, sales reports, and other large document transfers. As a Town Commissioner, Suzanne sees Greenlight service in Pinetops as more than just a chance to stop "sweating it out."

“I just see a brighter future for our town now,” she reflected. “It’s a neat selling point. It’s difficult in small rural areas to get good technology-based companies. This now opens the door for us to recruit just those kinds of businesses…It’s hard to imagine a business that does not need Internet access.” 

... Read more
Posted May 5, 2016 by ternste

At a recent City Council meeting, New Braunfels council members approved $57,000 in funding for Phase II of a study to explore the feasibility of constructing a city-owned fiber network. The city's Industrial Development Corporation (4B Board), which helps guide the city's economic development initiatives, previously recommended moving on to this next phase of the project. 

Because state laws in Texas prevent municipalities from offering retail telecommunications services, New Braunfels must advance carefully. The city is proceeding with the consultant's recommendation to pursue a public-private partnership (PPP) for the proposed network. With this second phase of the study, the consultant will help the city release a Request for Proposals (RFP) to solicit interest from would-be private Internet Service Providers (ISP) for the city-owned network.

Clarification from Christopher Mitchell: In Texas, the term telecommunications does not include Internet service. Communities cannot offer telephone service but are able to offer Internet only type services.

Some Findings from Phase I of the Feasibility Study

At a February 4B Board meeting, the New Braunfels Assistant City Manager Kristi Aday noted that the proposed network would cost the city somewhere in the range of $3 - $5 million. A major factor in determining the cost of the network, she said, is whether to use underground fiber for the network or to go with an aerial approach, using poles owned by New Braunfels Utilities.

The full feasibility study, presented at a special joint meeting between the City Council and the 4B Board in March, also reports the results of a survey in which 132 businesses in New Braunfels answered questions about their connectivity needs. According to the results of the survey, 78 percent of city businesses get their Internet service from AT&T DSL or coaxial cable Internet access from Time Warner Cable. Because both technologies rely on copper, many local businesses cannot obtain the high-quality Internet access required for daily...

Read more
Posted April 12, 2016 by christopher

San Francisco is one of the rare cities that has multiple high quality ISPs competing for market share, though the vast majority of people still seem to be stuck choosing only between Comcast and AT&T. This week, we talk to a rising ISP, Webpass, about their success and challenges in expanding their model. Charles Barr is the President of Webpass and Lauren Saine is a policy advisor - both join us for episode 197 of the Community Broadband Bits podcast.

We discuss the Webpass model, which uses fixed wireless and fiber to serve high density apartment buildings where they are allowed in by the landlord. Unfortunately, they have been locked out of many of these buildings and are looking to the city of San Francisco to adopt better policies to ensure a single provider like AT&T cannot monopolize the building. Though the FCC has made exclusive arrangement unenforceable, the big providers are still finding ways to lock out competition.

We also talk a little about the role of fiber and fixed wireless technologies, chokepoints more generally, and why Webpass is so sure it could succeed if residents were all able to to choose the ISP they wanted.

Read the transcript from this show here.

We want your feedback and suggestions for the show - please e-mail us or leave a comment below.

This show is 27 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can download this mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Kathleen Martin for the music, licensed using Creative Commons. The song is "Player vs. Player."

Posted August 3, 2015 by lgonzalez

Two more communities in Ohio and Colorado are seeking information through broadband feasibility studies.

The Aspen Daily News recently reported that Pitkin County has already completed phase one of its feasibility study. This past spring the primary Internet path coming into Aspen via CenturyLink fiber was severed causing widespread outage for 19 hours. The first half of the feasibility study sought ways to introduce a redundant path.

The first option was a 100 percent fiber solution and a hybrid fiber/microwave solution was proposed as an alternative. For option A, the consultants recommended a fiber backbone along Highway 82 with fiber lines running into Redstone, Marble, and Snowmass. Microwave could serve nearby Fryingpan Valley. Option B would travel the same route but make more use of microwave.

Early cost estimates:

Estimated operating costs for option A would be more than $122,000 per year, while option B would cost just over $92,000 annually. Yearly maintenance costs for the fiber-only model were projected at just under $62,000, and the hybrid model would run more than $123,000.

A survey or residents in several communities in Pitkin County indicated most are not happy with speeds or reliability of current Internet access. Approximately half of the region does not have broadband as defined by the FCC at 25 Mbps download and 3 Mbps upload. 

[One of the consultants] said that according to the survey, customer satisfaction in the area is “significantly low.” It also noted that 34 percent of responders said they run a business out of their home, and an additional 10 percent replied that they will start up an in-house business within the next three years.

Adams relayed that more than half of respondents felt that the county should build some sort of “state-of-the-art communications network.”

“It’s clear that the residents would like to see the county do something,” he said.

County Commissioners chose to instruct staff to pursue a $150,000 matching grant from the Colorado Department of Local Affairs to help fund the second half of the feasibility study. The second phase ail focus on developing a financial plan and business...

Read more

Pages

Subscribe to reliability