Tag: "reliability"

Posted August 22, 2016 by lgonzalez

Garrett County is the westernmost county in Maryland. High in the Allegheny Mountains of the Appalachian Mountain Range; winters are harsh and forest covers 90 percent of the county. Before the county deployed a fiber-optic network, high-quality connectivity was hard to come by for schools, libraries, and other community anchor institutions. By making the most of every opportunity, Garrett County has improved efficiencies for the many small communities in the region and set the stage to improve connectivity for businesses and residents.

Rural, Remote, Ready For Better Connectivity

The county is more than 650 square miles but there are no large urban centers and over time a number of sparsely populated areas have developed as home to the county's 30,000 people; since 2000, population growth has stagnated. Many of the tiny communities where businesses and residents have clustered are remote and do not have public sewer or water. These places tend to have a high number of low-income people. 

Unemployment rates are volatile in Garrett County, fluctuating with natural resources extraction industries. As the coal and lumber industries have waned, many jobs in Garrett County have disappeared. Garrett County Memorial Hospital and Beitzel industrial construction employ over 300 people and are the county’s largest employers. 

All of these characteristics make Garrett County unattractive to the large Internet Service Providers (ISPs) that want to maximize investment and focus only on densely populated urban areas. Verizon offers DSL and Comcast offers cable in limited areas but many people rely on mobile Internet access and expensive satellite Internet access.

It Started With BTOP Fiber

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In 2010, the State of Maryland received over $115 million in grant funding through the Broadband Technologies Opportunities Program (BTOP). With a matching $43 million from state and in-kind contributions, Maryland deployed the One Maryland Broadband Network (OMBN). In August 2013, the middle mile fiber-optic network was complete, stretching 1,324 miles across the state connecting 1,068 CAIs.

OMBN runs directly into Garrett County for... Read more

Posted August 12, 2016 by Catharine Rice

Unless you live in a rural community, you probably assume becoming a Gigabit community is all about the miracles of speed. Speed is important, but so is Internet choice, reliable service, and respectful customer service. It’s also about being excited as you consider future economic opportunities for your rural town.

Businesses Struggling With Old Services

Before Greenlight began serving Pinetops, the best community members could get was sluggish Centurylink DSL. Suzanne Coker Craig, owner of CuriosiTees, described the situation for her business:

Suzanne used to be a subscriber to Centurylink DSL service at her Pinetops home, but years ago she just turned it off. “We weren’t using it because it used to take forever; it just wasn’t viable.” She now has Greenlight’s 40 Mbps upstream and downstream service. “It’s just so very fast,” she said.

Her business, a custom screen printing shop, uses an “on-time” inventory system, so speed and reliability is critical for last-minute or late orders:

“We work with a Charlotte company for our apparel. If we get our order in by 5 p.m. from here, the next day it will be delivered. That’s really important for business.” Before Greenlight, Suzanne described how “We had been sweating it out.”  Suzanne’s tee-shirt store only had access to 800 Kbps DSL upload speed. She would talk to the modem. “Please upload by 5 p.m. Please upload.” Now she can just go home and put her order in at the last minute. “We are comfortable it will upload immediately….It’s just so much faster. Super fast…Having Greenlight has just been very beneficial for our business.” 

She also subscribes to Greenlight from home and her fiber connection is able to manage data intense uploads required for sending artwork, sales reports, and other large document transfers. As a Town Commissioner, Suzanne sees Greenlight service in Pinetops as more than just a chance to stop "sweating it out."

“I just see a brighter future for our town now,” she reflected. “It’s a neat selling point. It’s difficult in small rural areas to get good technology-based companies. This now opens the door for us to recruit just those kinds of businesses…It’s hard to imagine a business that does not need Internet access.” 

... Read more
Posted May 5, 2016 by ternste

At a recent City Council meeting, New Braunfels council members approved $57,000 in funding for Phase II of a study to explore the feasibility of constructing a city-owned fiber network. The city's Industrial Development Corporation (4B Board), which helps guide the city's economic development initiatives, previously recommended moving on to this next phase of the project. 

Because state laws in Texas prevent municipalities from offering retail telecommunications services, New Braunfels must advance carefully. The city is proceeding with the consultant's recommendation to pursue a public-private partnership (PPP) for the proposed network. With this second phase of the study, the consultant will help the city release a Request for Proposals (RFP) to solicit interest from would-be private Internet Service Providers (ISP) for the city-owned network.

Clarification from Christopher Mitchell: In Texas, the term telecommunications does not include Internet service. Communities cannot offer telephone service but are able to offer Internet only type services.

Some Findings from Phase I of the Feasibility Study

At a February 4B Board meeting, the New Braunfels Assistant City Manager Kristi Aday noted that the proposed network would cost the city somewhere in the range of $3 - $5 million. A major factor in determining the cost of the network, she said, is whether to use underground fiber for the network or to go with an aerial approach, using poles owned by New Braunfels Utilities.

The full feasibility study, presented at a special joint meeting between the City Council and the 4B Board in March, also reports the results of a survey in which 132 businesses in New Braunfels answered questions about their connectivity needs. According to the results of the survey, 78 percent of city businesses get their Internet service from AT&T DSL or coaxial cable Internet access from Time Warner Cable. Because both technologies rely on copper, many local businesses cannot obtain the high-quality Internet access required for daily... Read more

Posted April 12, 2016 by christopher

San Francisco is one of the rare cities that has multiple high quality ISPs competing for market share, though the vast majority of people still seem to be stuck choosing only between Comcast and AT&T. This week, we talk to a rising ISP, Webpass, about their success and challenges in expanding their model. Charles Barr is the President of Webpass and Lauren Saine is a policy advisor - both join us for episode 197 of the Community Broadband Bits podcast.

We discuss the Webpass model, which uses fixed wireless and fiber to serve high density apartment buildings where they are allowed in by the landlord. Unfortunately, they have been locked out of many of these buildings and are looking to the city of San Francisco to adopt better policies to ensure a single provider like AT&T cannot monopolize the building. Though the FCC has made exclusive arrangement unenforceable, the big providers are still finding ways to lock out competition.

We also talk a little about the role of fiber and fixed wireless technologies, chokepoints more generally, and why Webpass is so sure it could succeed if residents were all able to to choose the ISP they wanted.

Read the transcript from this show here.

We want your feedback and suggestions for the show - please e-mail us or leave a comment below.

This show is 27 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can download this mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Kathleen Martin for the music, licensed using Creative Commons. The song is "Player vs. Player."

Posted August 3, 2015 by lgonzalez

Two more communities in Ohio and Colorado are seeking information through broadband feasibility studies.

The Aspen Daily News recently reported that Pitkin County has already completed phase one of its feasibility study. This past spring the primary Internet path coming into Aspen via CenturyLink fiber was severed causing widespread outage for 19 hours. The first half of the feasibility study sought ways to introduce a redundant path.

The first option was a 100 percent fiber solution and a hybrid fiber/microwave solution was proposed as an alternative. For option A, the consultants recommended a fiber backbone along Highway 82 with fiber lines running into Redstone, Marble, and Snowmass. Microwave could serve nearby Fryingpan Valley. Option B would travel the same route but make more use of microwave.

Early cost estimates:

Estimated operating costs for option A would be more than $122,000 per year, while option B would cost just over $92,000 annually. Yearly maintenance costs for the fiber-only model were projected at just under $62,000, and the hybrid model would run more than $123,000.

A survey or residents in several communities in Pitkin County indicated most are not happy with speeds or reliability of current Internet access. Approximately half of the region does not have broadband as defined by the FCC at 25 Mbps download and 3 Mbps upload. 

[One of the consultants] said that according to the survey, customer satisfaction in the area is “significantly low.” It also noted that 34 percent of responders said they run a business out of their home, and an additional 10 percent replied that they will start up an in-house business within the next three years.

Adams relayed that more than half of respondents felt that the county should build some sort of “state-of-the-art communications network.”

“It’s clear that the residents would like to see the county do something,” he said.

County Commissioners chose to instruct staff to pursue a $150,000 matching grant from the Colorado Department of Local Affairs to help fund the second half of the feasibility study. The second phase ail focus on developing a financial plan and business... Read more

Posted December 22, 2014 by lgonzalez

In November, the Broadband Alliance of Mendocino County (BAMC) released a report documenting the results of an online survey to determine the effects of a summer communications outage. The Willits News reported that the survey revealed losses of over $215,000 in the county, although actual losses likely reach the millions.

In August, an accident wiped out Internet, telephone, cell, and 911 services for eight communities along the coast in Mendocino County. AT&T aerial fiber optic cable was destroyed. Approximately 17,400 people lost access to 911 services. Depending on the location, 911 service was out for 24 to 45 hours.

Only about 6.5 percent of the people in Mendocino County participated in the survey according to the report. Ninety-five percent of those responding said they were directly impacted.

The article quotes the BAMC report:

According to the BAMC, the outage was lengthy because "the AT&T backbone fiber network was not configured to be redundant nor diverse with protection routing. This was not due to the lack of fiber in the surrounding routes. AT&T did provide diverse fiber and protection for their cable station, but elected not to provide the same for the surrounding community and emergency services."

Mendocino County has been working for several years on an initiative to improve connectivity along California's north coast. They are now part of a larger collaboration called the North Bay/North Coast Broadband Consortium.

The incident in Mendocino County is much like a similar event in 2010 in which Cook and Lake Counties in Minnesota were cut off in the same way. At that time, a single Qwest line was cut and, since there was no redundancy, 911 service, Internet, and many business services came to a screeching halt.

Yet another reminder of the risks that come with depending on distant mega-corporations for essential infrastructure.

Posted August 11, 2014 by tanderson

The culmination of more than a year of discussion, funding searches, vendor selection, and research, Missoula has released the results of its broadband feasibility study. The study’s final report makes a range of recommendations, highlighted by the urging to invest $10.5 million from various sources to construct an open access fiber optic network connecting local businesses and over 50 key anchor institutions. 

Beginning in early 2013, Missoula City and Missoula County governments collaborated with the Bitter Root Economic Development District to win a grant from the Montana’s Big Sky Economic Development Trust Fund, which they matched with local funds. The result was a $50,000 pot from which to finance the feasibility study.

The long-awaited final study results indicate a significant demand for affordable, reliable high speed connectivity in the Missoula area from both businesses and public institutions, especially in the unincorporated areas outside the central city. In a survey (page 31 of the report), a shocking 73% of Missoula businesses reported moderate, severe, or total disruption of their business from Internet problems related to reliability or speed. A further 38% said their connections were insufficient for their businesses needs, but the vast majority of those reported that they were unable to upgrade because the needed connections were either unavailable or the price was out of reach. 

The total cost of the network, which would include over 60 miles of fiber, is estimated to be just over $17 million. That figure is a conservative estimate, however, as it assumes 100% of the network would be built underground and minimal existing assets would be used or shared (neither of which is likely to be the case when all is said and done). 

The study recommends bringing in local anchor institutions as key network tenants, while making dark fiber available to third party service providers who can sell connections to local businesses, in what the Bitter Root Economic Development District refers to as a public-private partnership:

... Read more

Posted January 23, 2014 by lgonzalez

The Logan Journal recently reported that the Russellville Electric Plant Board (EPB) now offers gigabit service to local businesses. The article notes that Net Index, an online tool to measure download and upload speeds, recognizes EPB as the first Gig city in Kentucky. To learn more about the community and its network, we talked with Robert White, General Manager of EPB.

The community of 7,000 is the county seat of south central's Logan County. Russellville is located in the center of several other larger communities: Nashville, Bowling Green, Hopkinsville, and Clarksville, Tennessee. Manufacturing has been a large part of the local economy for generations, but community leaders recognize the vulnerability of a narrow economic base. In order to encourage a versatile economy, Russellville invested in its telecommunications utility.

The community wants to encourage small business while simultaneously providing manufacturers the connectivity they need. Leadership sees the ability to remain competitive directly tied to their network. In addition to the economic development opportunities a fiber network can provide, communities like Russellville rely on electricity revenue from large consumers. Retaining the large electric consumers that also provide jobs in the community is a must.

Russellville's electric utility created a strong advantage when it was time to venture into telecommunications. EPB had already established a strong relationship with its Russellville customers, says White, and locals felt they could trust their municipal electric provider.

EPB began offering wireless Internet to the community in 2005; at the time, there was very little choice for wireless or wired Internet. The product was competitively priced and it performed well for wireless service at the time but EPB eventually shifted focus to its next generation high-speed network. The wireless service is still available to customers who subscribed prior to the construction of the fiber network but EPB no longer offers it to new customers. Wireless speeds vary from 1-2 Mbps download and approximately 500 Mbps upload. The area now has several options from the private sector - Verizon and Bluegrass Cellular provide... Read more

Posted December 3, 2013 by christopher

Cedar Falls Utilities operates one of the oldest community owned networks in the nation. It started as a cable network in the 90's, upgraded to FTTH recently, and this year began offering the first citywide gigabit service in Iowa. CFU Communication Sales Manager Kent Halder and Network Services Manager Rob Houlihan join me for Community Broadband Bits podcast 75.

We discuss why Cedar Falls Utilities decided to add cable to their lineup originally and how it has achieved the incrediblely high take rates it maintains.

We also discuss the importance of reliability for municipal network and why they decided to transition directly to a FTTH plant rather than just upgraded to DOCSIS 3 on their cable system. Finally, we discuss its expansion into the rural areas just outside of town.

Read all of our coverage of Cedar Falls on MuniNetworks.org.

Read the transcript of our discussion here.

We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address.

This show is 20 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

Listen to previous episodes here. You can can download this Mp3 file directly from here.

Find more episodes in our podcast index.

Thanks to Haggard Beat for the music, licensed using Creative Commons.

Posted September 25, 2013 by christopher

Yet another Minnesota town is fed up with slow, unreliable Internet access and is examining what it can do to make sure it has the network it needs to succeed in the modern economy. Annandale is 50 miles northwest of Minneapolis with a population of 3,200 and has Windstream as the telephone company.

Windstream, as with other large firms that primarily serve rural America, offers a DSL more suited to the late 1990's than 2013. It has little capacity to invest in better networks, even if it had the willingness. We've covered Windstream several times in previous stories.

After a flood of complaints from residents to City Hall about slow speeds and frequent outages, the City issued a request for proposals for a feasibility study that will explore alternatives to the present reliance on Windstream.

Local leaders understand that the private sector is not likely to invest significantly in its community due to its density and rural location. But the town needs modern Internet access to retain and attract good jobs. The Annandale Advocate newspaper ran a story on September 17 but it is not available for non-subscribers.

At a chamber of commerce meeting later in the week Gunnarson added that strong broadband is a basic, essential feature of modern commerce.

"New businesses expect good Internet. When you buy a car you expect tires on it. Unfortunately, our car has wooden tires," he said.

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The same paper published a guest editorial by City Council members to explain how little power the City has over private providers. Many people falsely believe that towns are actively keeping competition out:

We even had some people angrily ask our staff why are we keeping the competition out. So to set the record straight, the city can't do much about it because it is all private wires, equipment, operations and corporate customer service.

Also, a recent call to the PUC, the Public Utilities Commission, confirms that not much can be done since broadband is not regulated. Sorry folks. As far as letting in competition, we have zero say in that. Any other provider can come in any time. In fact, many of us citizens would throw the... Read more

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