Tag: "survey"

Posted December 8, 2020 by Ry Marcattilio-...

This week on the podcast Christopher talks with Michelle Barber and Andre Lortz. Both serve on the Kaysville City Council and are members of the group Citizens for Kaysville Fiber, but today they join us to talk as regular citizens of the city of 30,000 in Utah.

Kaysville has been working to improve Internet access for years — some residents have good connectivity, but other parts of town are very poorly served. In 2019 it began considering a municipal network, and Michelle and Andre share the history of efforts to make forward progress as well as the moves made over the last twelve months. The city originally considered a model with a utility fee, but in the face of opposition ultimately decided for a bond approach which just saw a vote where the measure was defeated by less than 200 votes. Michelle, Andre, and Christopher talk about how it happened (including how major providers funded public relations campaigns to scare people away), and what the project’s continued support means for its future.

This show is 41 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed. You can listen to the interview on this page or visit the Community Broadband Bits page.

Don’t forget to check out our new show, Connect This!, where Chris brings together a collection broadband veterans and industry experts live on YouTube to talk about recent events and dig into the policy news of the day. 

Transcript coming soon.

Listen to other episodes here or view all episodes in our index.

Subscribe to the Building Local Power podcast, also from the Institute for Local Self-Reliance, on ...

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Posted November 24, 2020 by Ry Marcattilio-...

Residents in the village of Tupper Lake, New York, will soon enjoy a municipally owned broadband option to get online. With the awarding of a grant by the Northern Border Regional Commission matched by local funds, a hybrid Fiber-to-the-Home (FTTH) and fixed wireless network will bring faster speeds and more reliable service to homes and businesses in the northern part of the Empire State by the middle of next summer.

Unreliable Service

The village of Tupper Lake (which sits within the boundaries of the town of Tupper Lake) is located in the foothills of the Adirondack Mountains not too far from Lake Placid. It’s an overwhelmingly rural area, and a little more than 3,500 people call the village home. 

Last year we wrote about local efforts to improve connectivity options. Back in 2018, a broadband committee was born mostly in response to a lack of Internet access options and complaints about poor service (Spectrum services the region). A study followed that work in 2019, and included a survey of the speeds and prices that homes and businesses in the downtown were paying. Frequent and prolonged outages were a particular problem in Tupper Lake. “We were talking to one business owner who said I was out of service for a day and a half,” Development Authority of the North Country (DANC) General Manager for Telecommunications told WAMC public radio, “[T]hat is almost impossible to do, because now I’ve got to write down credit card numbers and wait for a day to charge people and stuff like that and it just was very difficult.” The Adirondack Daily Enterprise reported that “broadband was the topic of around 30-50% of the emails and calls” to State Assemblyman Billy Jones’ office even before the pandemic.

Connectivity for students was also a driving factor, with a large majority of families with students reporting to the St. Lawrence...

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Posted November 11, 2020 by Ry Marcattilio-...

The city council of Redding, California approved a revised Broadband Master Plan in June that identified a four-phase process to build a 26-mile fiber ring to connect city infrastructure, initiative a pilot project, and eventually connect all homes and businesses to municipally owned broadband Fiber-to-the-Home infrastructure. 

Posted September 3, 2020 by Ry Marcattilio-...

Marin County and the city of San Rafael, California, are demonstrating what happens when local government, a community nonprofit, and generous stakeholders come together to do something right. Over the summer they’ve built a Wi-Fi mesh network in the city’s Canal neighborhood to connect over 2,000 students and their families in anticipation of the upcoming school year. How the project unfolded shows what a thoughtful, committed group of people can do to respond to a public health crisis, close the digital divide, and make a long-term commitment to the vulnerable communities around them. 

A Neighborhood in Need

The Canal neighborhood (pop. 12,000) was founded in the 1950s and sits in the southeast corner of Marin County, bounded by the San Francisco Bay to the east, the city of San Quentin to the south, China Camp State Park to the north, and the Mount Tamalpais Watershed to the west. It’s split down the middle by Highway 101 and Interstate 580.

Canal is populated by predominantly low-income workers, and remains one of the most densely settled areas in Marin County — one of the wealthiest counties in the nation. Its residents serve, according to San Rafael Director of Digital Services and Open Government Rebecca Woodbury, as the backbone of the area’s service economy. Those who live there are mostly Latinx residents, with a small but significant segment who identify as Vietnamese. A 2015 study highlighted the challenges the community faces. Its population grew by half between 1990 and 2013, while available housing units grew by just 15%. During the same period, median household income shrunk by nearly a third, and unemployment remains twice as high in Canal than in the rest of Marin. It suffers from the largest education disparity in the entire state. It’s also among the hardest hit in the community by the coronavirus pandemic: the Latinx population in Canal accounts for just 16% of Marin County but 71% of cases so far.

Canal neighborhood residents are also among the least connected in the county. A recent survey by local nonprofit Canal Alliance showed that 57% of residents don’t own a computer, compared to just 10% of those...

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Posted August 19, 2020 by Ry Marcattilio-...

If you live in the land of ten thousand lakes, your help is needed. The Minnesota Rural Broadband Coalition has launched a speed test initiative to collect much-needed data from everyone in the state so that lawmakers and stakeholders can better direct broadband expansion efforts now and in the future. Hop over to the speed test page and give them a hand.

Data, Data, Data

The Minnesota Rural Broadband Coalition (MRBC) — which is made up of over a hundred utilities, cooperatives, regional development commissions, nonprofits, private companies, and rural and urban interest groups — has worked for years with local communities and in the state capitol to advocate for more funds and help local communities address Internet access imbalances across the state. The initiative is the latest mark of their efforts, asking Internet users to input their addresses and how much they pay their Internet Service Provider (ISP) to get a better sense of speeds, availability, and prices. 

To date, they’ve gotten results from a little over 15,000 tests in 11,000 locations. There are predictable problem areas in the northeast part of the state, and according to the map just under 7% of locations are unserved so far. Saint Louis, Itasca, and Carlton Counties account for the bulk of the tests outside of the metro area, though Minnesotans in Scott and Le Sueur Counties south of the 169 corridor are also putting up a strong showing. 

We’ll be interested to see the report the group puts out once the test is complete and the data have been analyzed, but initial qualitative results show great news for those living in areas with cooperatives and other nonprofits and less-great news for those in areas with some of the problem monopoly ISPs. Subscribers of Paul Bunyan Communications (which started life as a telephone cooperative), for instance, enjoy high symmetrical upload and download speeds that should be serving those forced to work, visit the doctor, and grocery shop from home well. 406 results from the ISP in Itasca County show an average of 74 Megabits per second (Mbps) both up and down...

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Posted July 15, 2020 by christopher

Iowa is home to many community networks, from co-ops to muni cable, fiber, and other technologies. Three communities in the state have just recently made important announcements about their plans, and several others are moving forward with networks. There is so much happening in Iowa right now that shows potential for other states that don't limit competition.

There is a long history of local broadband excellence in Iowa for new networks to draw on. Cedar Falls Utilities was just recognized as the fastest ISP in the nation by PCMag. It has well over 20 years of success, but recent years have seen it sharing its expertise and facilities to lower the cost for other communities to build networks without reinventing the wheel. Local private Internet service provider ImOn is also a partner for these networks, offering voice services.

Many of these networks being built will be able to share services and lower their costs by being on the same ring to get some scale benefits despite being smaller communities. I remember many years ago when Eric Lampland of Lookout Point started pushing for this ring, and I am dumbfounded why we don't see more of this cooperation among munis and small providers in other states. Thanks to Eric and Curtis Dean of SmartSource Consulting who helped me with background for this Iowa update.

We have a brief mention of West Des Moines's recently announced partnership with Google Fiber in here, but we're finishing a longer post that solely examines their approach. Between this, that, and our Coon Rapids podcast this week, it is officially Iowa week on MuniNetworks.org!

Vinton

Vinton's new municipal fiber network has just started connecting subscribers, leading to a memorable testimonial in the local paper, Vinton Today:

As a gal that uses the Internet every day, and as someone who had the chance to briefly use...

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Posted June 8, 2020 by Katie Kienbaum

While large Internet service providers routinely face some of the lowest customer satisfaction rates in the country, municipal broadband networks, like FairlawnGig in Fairlawn, Ohio, have set themselves apart by offering superior customer service to residents and businesses.

Case in point: recent subscriber surveys from FairlawnGig revealed that 94% of residential respondents were satisfied with their service from the community-owned network. Businesses in Fairlawn also appreciate the municipal fiber provider. A similar survey given to businesses showed that about 700 jobs — at least — can be directly ascribed to the FairlawnGig network.

“Our customer service revolves around our building a strong and diverse network to our residents and businesses,” Fairlawn Deputy Director of Public Service Ernie Staten said in a press release. “We have the extremely high customer satisfaction scores to prove it.”

Numbers Don’t Lie

FairlawnGig conducted its survey of residential subscribers at the end of April and found an astonishingly high rate of satisfaction among those surveyed. Overall, 94% of respondents said they were satisfied with the service and 77% reported that they were “very satisfied,” which is impressive even with an accuracy range of plus or minus four percentage points. Another three quarters of survey takers said that FairlawnGig’s customer service is “excellent.”

In addition, about half of respondents said that FairlawnGig was “extremely important” in their choice to live or stay in the community. And the survey found that activities like working from home and streaming movies and other entertainment increased after residents started subscribing to FairlawnGig’s Internet access.

A survey given to businesses in March revealed similar satisfaction with FairlawnGig. About half of...

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Posted February 27, 2020 by Katie Kienbaum

Early survey results confirm the potential for a community broadband network in the coastal town of Falmouth, Massachusetts, reports The Falmouth Enterprise. Responses suggest wide dissatisfaction with service from the town’s current providers. Out of 378 respondents, 70 percent want better Internet access in the Cape Cod community; 92 percent want more competition.

Falmouth Economic Development and Industrial Corporation (EDIC) commissioned the survey as part of a feasibility study examining the potential for municipal broadband in the town of 32,000 people. With the initial results in hand, EDIC decided to continue with the second portion of the feasibility study to be completed later this year, moving Falmouth closer toward its own community network.

Community Support Grows

Municipal buildings and community anchor institutions in Falmouth already have Internet access through a local open access network operated by nonprofit OpenCape, resulting in significant cost savings. However, residents also want better connectivity for the rest of the community. Support for a municipal network grew throughout 2018 and 2019, culminating in EDIC issuing an RFP for a community network feasibility study in July.

Community Broadband Networks Director Christopher Mitchell travelled to Falmouth in the Fall of 2019 to discuss the community’s efforts on local television. During the program, he spoke with community leaders about the benefits of locally owned connectivity, the examples set by other municipal networks, and the unique opportunities that Falmouth has.

Study and Next Steps

The survey, conducted by CCG Consulting, revealed that more than half of...

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Posted February 19, 2020 by lgonzalez

The Roanoke Valley Broadband Authority (RVBA) in Virginia recently announced that they are now ready to begin developing residential Fiber-to-the-Home (FTTH) connections in Roanoke and Botetourt Counties and the cities of Salem and Roanoke.

The Next Logical Step

Since 2016, the open access network has provided services to businesses, public facilities, and community anchor institutions in the region. In 2017, the Authority connected one multi-dwelling unit in the city of Roanoke and began working with a private Internet access company to provide service. Now, the RVBA is determined to connect every premise with high-quality Internet access.

The Roanoke Times reports that:

The process begins with a survey of residents in the Roanoke Valley the municipal broadband authority announced Monday morning. The survey, available on the RVBA website, will help determine where the highest demand for the service is, but with a mind to reach wide areas of the region.

“We’re changing the game,” said RVBA President and CEO Frank Smith. “We’re changing the infrastructure, allowing us to differentiate ourselves across the region and across the country.”

The municipal authority’s mission “has been to be an economic development engine, drive competition, bring more choice in … but also to serve the geographically and economically underserved,” Smith said. “We want to make sure we build in places that make sense economically but make sure we do not ignore those that are economically disadvantaged.”

The RVBA will use survey results to determine where to deploy. Smith anticipates construction to begin this year and expects one provider to be offering service when the residential connections go online, but more Internet service providers to be added as the number of subscribers increases. Multiple ISPs have expressed an interest in delivering residential services...

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Posted February 13, 2020 by lgonzalez

Local officials in eight mostly-rural counties in southwest Pennsylvania are combining efforts to determine first, what connectivity is available and, second, what can be done to improve it.

Seeking Updated Information

Westmoreland, Fayette, Cambria, Somerset, Blair, Bedford, Huntingdon, and Fulton counties have been working with consulting firm Design Nine to develop a survey to share with residents in the region. The Regional Broadband Task Force, established by the Southern Alleghenies Planning & Development Commission (SAP&DC), gathered limited data in the past. They estimate that six percent of folks in the region live in places without wired broadband Internet access.

An earlier study determined that:

...2.3 percentage of the 354,751 residents fall below that level of service [25 Mbps upload and 3 Mbps download]. About 1.6 percentage of Blair County’s 123,842 population and 2.2 percentage of Cambria County’s 134,550 population are lacking that basic level of connectivity. At the other end of the spectrum, 55.2 percentage of Fulton County’s 14,506 residents are without the service.

ARC Funds

Funding for the study comes from the Appalachian Regional Commission (ARC). The Task Force received $50,000 from ARC and the member counties contributed a matching $50,000 for the study. They began looking for a firm to help develop the study last fall and chose Design Nine hoping to determine:

  • Level of service being provided; the needs of local businesses and the reliability of the current services being provided;
  • An inventory of broadband assets already in place;
  • An assessment community broadband requirements for bandwidth needs;
  • Determine best technologies to meet the coal impacted community needs; and
  • Cost estimates for different deployment strategies

Businesses Want More in Westmoreland

While the Regional Broadband Task Force is seeking data about connections consistent with the FCC's definition of "...

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