Tag: "survey"

Posted July 15, 2019 by lgonzalez

Late in June, consultants hired by Lakeland, Florida, reported to city commissioners that the community is well situated to launch a broadband utility. Lakeland has drifted between options in recent years while making investments that ultimately have contributed to their current footing.

We last reported on the city’s activities in October 2016 when community leaders chose to seek out a private partner, issuing a Request for Proposals (RFP). Decision makers were intimidated at the thought of facing off against Charter Spectrum, citing the task of establishing a municipal network utility as too risky with aggressive incumbents willing to undercut prices.

Even though they were concerned with how a large monopoly cable company might react, commissioners agreed that Lakeland required high-quality Internet access in order to stay competitive. To set the stage for future improvement commissioners adopted several actions, including implementing a dig once policy, seeking allies among other local governments, and actively marketing their dark fiber network.

Darkness Reigns Supreme

The city's 330-mile fiber infrastructure currently serves the Polk County School District, local libraries, and public safety facilities. Like other communities that have existing fiber infrastructure, Lakeland began deploying their network in the mid-1990s to connect electric facilities. Seventy-five city facilities are on the network along with 220 traffic intersections, reducing pile-ups and pollution. Lakeland’s network also offers dark fiber connectivity to large companies and institutions, such as the Lakeland Regional Medical Center. In 2016, the network generated $4 million annually from leases.

Consultants envision the publicly owned dark fiber network as the basis for a Lakeland broadband utility. John Honker from Magellan Broadband told commissioners in June:

"A major part of this process, and what makes utilities and cities successful in deploying broadband, is the availability of existing resources. Lakeland has a lot of fiber. You have more fiber in the...

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Posted June 19, 2019 by lgonzalez

When a renter looks for their next apartment, each weighs various amenities according to their own needs. In a recent study released by BroadbandNow, for almost 39 percent of survey respondents high-speed Internet access came in as a “must-have” feature.

Cleaning and Connecting Most Important

The survey sought opinions from almost 5,800 apartment dwellers, who ranked high-speed Internet access on par with a dishwasher, but below an in-unit laundry. Covered parking, a fitness center, and access to a pool came in well below convenient laundry and fast connectivity.

Renters who already have access to fiber connections were more likely to choose high-quality Internet access as a “must have” according to the survey. Only about 7.5 percent of those who responded to the survey connect with fiber and most rely on fixed wireless, about 35 percent. Current fiber subscribers are also the most likely to feel that their Internet access speeds are “good” or “very good” — a whopping 75 percent.

Approximately half of respondents said they would pay more for a place where they can access fiber. When considering rent, those who already have fiber, 35 present that said that they would be willing to pay an additional $50 per month in order to continue to use fiber for Internet access. About 17 percent of those who do not use a fiber connection, about 17 percent, said they would be willing to pay the extra $50 per month.

Landlords Take Note

Real estate experts have documented the benefits of fiber optic Internet access on both single-family homes and multi-dwelling units (MDUs). At the end of 2016, the FTTH Council (now the Fiber Broadband Association), created an infographic to help visualize the opportunity fiber creates for MDU landlords and building owners.

Based on research from RVA, LLC, American and Canadian renters are willing to pay $80 per month more on a $1,000 per month unit that has FTTH. Like the BroadbandNow research, RVA surveyed renters for their opinions.

FTTHMDUS.jpg

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Posted June 11, 2019 by lgonzalez

Coffee and broadband and Craig Settles of Gigabit Nation and cjspeaks.com — these three things go together naturally. Craig and the International Economic Development Council (IEDC) is asking for your opinions about the future of broadband. In appreciation for your time, you’ll receive a $5 Starbucks Card emailed directly to your computer or smartphone. The deadline is Friday, June 14th at 11:59 p.m. PT.

Share your thoughts and take the survey!

From Craig:

Word has it that several Senators want a better handle on the economic impact broadband in US. While this is a notable goal, how much weight will be given to community input? Lord knows we need locally-generated data to fight FCC’s regressive broadband policy-making.

Since the best source of knowledge of broadband’s impact on local economies are local economic development pros, I am surveying some of them nationwide. Int'l Economic Development Council (IEDC) has been my long-term partner, and ETI Software provided sponsorship.

This year’s short survey explores community broadband’s impact on business attraction, personal economic development, and low-income individuals becoming entrepreneurs. Can community broadband reduce the Homework Gap and what factors prevent broadband adoption?

What happens to local economies when broadband and telehealth together reverse hospital closings, reduce unnecessary visits to the ER, and increases mental health treatments?

Pass the word on to of your community’s econ dev pros, nonprofits, and local organizations dedicated to economic development. Encourage them to complete their survey today! 

Btw, respondents get a Starbucks Card.

Take the survey here.

Posted April 30, 2019 by lgonzalez

 

As part of our series of interviews conducted during the 2019 Broadband Communities Summit in Austin, Texas, earlier in April, we’re sharing Christopher’s interview with Angela Imming. Angela is the Director of Technology and Innovation for the city of Highland, Illinois, home to Highland Communication Services (HCS).

HCS has been serving the community for almost 10 years now, and the city has had the opportunity to experience both victory and challenge. In this interview, Angela describes both. She talks about how, after losing some of the community thrill that often accompanies a relatively young project, HCS has reached out to their subscribers. In gathering community input, Angela and her team have been able to enhance the network’s success and reinvigorate local pride in the fiber optic network. 

Angela and Christopher also discuss how HCS is using new tools, such as targeted social media campaigns, to increase take rates and attract people to the town of Highland. By combining business acumen and the community-centered approach, HCS is achieving the goals they’ve redefined for themselves and living up to the city’s tradition of innovation.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 25 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed. You can listen to the interview on this page or visit the ...

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Posted January 17, 2019 by lgonzalez

Last spring, we reported on Anacortes, Washington’s efforts to evaluate private sector partners to deliver high-quality connectivity via their publicly owned fiber optic infrastructure. After examining their financial position, the desires of the community, and considering the pros and cons, the community has decided to offer services directly to the public. The island community will start deployment in 2019 and plans to have the network completed within four years.

Moving Along

Director of Anacortes Administrative Services Emily Schuh reached out to us to let us know that the city will be expanding from their fiber back bone to serve businesses and households in the community and to update us on the project. She also wanted to let us know that Anacortes is actively recruiting for a Municipal Broadband Business Manager.

Anacortes (pop. approx. 17,000) lies off the coast of Washington on Fidalgo Island, connected to the mainland via two bridges and ferry. Regular readers of MuniNetworks.org will recognize Mount Vernon on the map, located east and operating a municipal open access network for decades. Comcast offers Internet access throughout Anacortes and DSL service is available from Frontier, but businesses and residents want access to more reliable connections and faster upload speeds, which are not forthcoming with the incumbent ISPs.

In 2016, community leaders chose to work with the Northwest Open Access Network (NoaNet) to replace an existing radio-based system they used to monitor water and wastewater utility systems. There were dead zones that could not receive signals, Schuh told us. Anacortes became the first municipality to use active water infrastructure to house fiber optic conduit in the U.S. The city’s municipal utilities use the network to monitor the water treatment plant, wastewater treatment plant, sewer pump stations...

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Posted December 3, 2018 by lgonzalez

People in Lampasas are fed up with outages that have repeatedly plagued the community due to lack of redundant infrastructure connecting the central Texas municipality. Now, the city and the Lampasas Economic Development Corporation (LEDC) are asking the community to complete an Internet survey to help determine how best to move forward an achieve better connectivity.

Cuts to the Line

In the spring, summer, and early fall of 2017, Lampasas experienced four outages totaling 45 hours when local construction projects accidentally cut AT&T fiber, the only Internet connection into town. Without a redundant line, the community’s residents, businesses, emergency services, and hospitals were cut off for days as AT&T repaired the breaks. To add insult to injury, AT&T didn’t respond well to the town’s requests to resolve the situation:

“We felt like we weren't a priority on AT&T's list, so when we had outages, and we had businesses that were losing thousands of dollars, and we were calling and we were trying to get reimbursements, and we were trying to get answers, and we were trying to see if there were future projects for infrastructure for Lampasas, we just weren't getting a good response from AT&T,” Lampasas Economic Development Director Mandy Walsh said. 

Within a few months, local leaders had started searching for a firm to help them assess their options. After considering proposals from six different companies, Lampasas chose Foresite Group for a project that includes a market analysis and a technology assessment. As part of the project, Foresite Group has helped the city and the LEDC prepare the current survey.

The survey has divided the community into Service Zones in order to obtain a detailed analysis of which areas of town residents and businesses are most interested in better Internet access. The Service Zones approach will also help the city, the EDC and Foresite discover Internet access speeds in each area of town.

Mandy Walsh, Economic Director from the LEDC, suggests that the city is...

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Posted August 31, 2018 by lgonzalez

Consumer Reports (CR) has once again gone straight to the source to collect opinions on subscribers’ experiences with their Internet access, telephone, and pay TV services. Unsurprisingly, a vast majority of respondents to their survey of 176,000 people expressed dissatisfaction with the large national providers. Once again, municipal network Chattanooga EPB Fiber walked away as the only Internet service provider to receive top marks for value, speed, and reliability.

This isn’t the first time the Tennessee publicly owned network appeared at or near the top of the list in a customer satisfaction survey. In addition to consistent high scores on CR surveys, EPB Fiber has also earned kudos from J. D. Power.

After Chattanooga EPB Fiber, Google Fiber was the only private sector ISP to garner a positive rating from subscribers. Google Fiber also obtained a favorable score for value.

Bigger is Better (Not!)

The most recent survey from CR also underscored what many Internet access, pay TV, and telephone subscribers keep expressing year after year — that they despise the big, corporate behemoth providers. When it comes to Internet access, smaller cable ISPs fared a little better, but only Armstrong Cable Company, serving communities in Pennsylvania, Ohio, and four other states, received an “overall satisfaction” rating.

RCN, Hawaiian Telecom, and Grande Communications also did better than the large ISPs, including Comcast, Spectrum, and Cox Communications.

Hiding Fees in the Bundles

According to a CR article on their survey and analysis of the results, approximately 75 percent of subscribers answering the survey needed to bundle TV, Internet access, and telephone to obtain what they thought was the best deal. Subscribers reported that, even though they had to continually haggle for acceptable pricing, they still felt overcharged.

One of the most prominent areas of complaint from subscribers who answered the survey, dealt with hidden fees, unexplained increased, and confusing bills....

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Posted August 23, 2018 by lgonzalez

If you live in Alamance County, North Carolina, here’s your chance to share your Internet access experiences with your county leaders. The county asks that as many residents as possible take a few moments to complete their Internet Speed Survey. As the realization spreads that FCC data on where broadband is available is deeply flawed, local communities such as Alamance County are asking their residents to supply that data directly for a more accurate picture.

Finding the Holes

“We really need help from our citizens filling out this survey,” [Assistant County Manager Roy] Walker said. “This is the first step in determining where the Internet holes are in the county and what Internet speeds folks have. The results will be mapped and publicly available [in 2019] in anticipation that county leaders and service providers will better understand the Internet needs of our citizens. The hope is that this survey facilitates more Internet access solutions, more coverage, faster speeds, and increased competition.”

The survey is quick and simple, consisting of only four questions relating to the type of Internet access, speed, and how much folks would be willing to pay for high-quality connectivity. Residents can access the survey online, but a paper version also went to property owners along with their property tax bills in July. The county Tax Office and all libraries in the county have paper copies that residents can complete and submit.

Alamance

The county is considered part of the Greensboro-Winston-Salem-High Point Combined statistical area, sitting directly east of and adjacent to Guilford County. Within Alamance County, the city of Graham is the county seat. Approximately 159,000 people live in the county, the bulk of which reside in the three largest towns of Burlington, Graham, and Mebane. Beyond the three cities, many of the communities in Alamance County are small, rural towns. Most rural communities in the county contain fewer than 1,500 residents.

The County Planning Board is developing a Comprehensive Plan, and has discussed adding broadband and telecommunications as a priority. While...

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Posted July 16, 2018 by lgonzalez

In the wake of the FCC’s 2017 decision to repeal federal network neutrality protections, more communities than ever are considering their role in local connectivity. As it turns out, their citizens are thinking about it, too. In the case of Larimer County, Colorado, almost half of respondents to their recent survey replied that they want their county government to play a part in rural broadband.

Surprising/Not Surprising Results

We spoke with Drew Davis, Jacob Castillo, and Mark Pfaffinger in June to get an idea of some of the results of the survey and hear more about the county’s plans. You can listen to episode 311 of the Community Broadband Bits podcast to hear the conversation. Approximately 32 percent of those who were sent the survey responded, which is a higher than average response rate and shows that people in Larimer County feel strongly about the issue and want their opinions heard.

At a July County Commission meeting, Davis presented detailed survey findings. Results reflected that 49 percent of respondents want the county to play an active part in broadband deployment:

  • 33 percent of respondents want the county to offer services directly to the public; and
  • 16 percent want the county to deploy the infrastructure and lease it to private sector ISPs

Only 11 percent want the county to leave efforts entirely to the private sector, while 18 percent replied that they believe the county should try to encourage private sector providers to build a fiber optic network in Larimer County. Another 20 percent had no opinion.

In addition to using broadband for common applications, including social media, email, and streaming online movies and television, Davis, Castillo, and Pfaffinger were surprised to see the high numbers of people interested in exploring other ways to use high-quality Internet access. Fifty-two percent of respondents said they either work from home or would like to but can't due to the low-quality of their connections. There were also surprisingly high numbers of people who would like to use the Internet for entrepreneurial purposes. They were...

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Posted June 21, 2018 by lgonzalez

In 2016, El Paso County, Colorado, voters chose to opt out of the state’s restrictive SB 152. They are now allowed to use publicly owned infrastructure to offer connectivity to the public or to work with a partner who wants to do so. Now, the community is working on a Broadband Strategic Plan and asking residents and businesses to help. In order to get an idea of what connectivity is like across the county, they’ve created online surveys and are seeking input.

“We’d like as many residents and businesses as possible to complete the surveys so we have a clearer picture of where the needs are greatest,” said Jeff Eckhart, Executive Director of El Paso County’s Information Technology Division. Eckhart added, “we’ll also be interviewing business leaders, public safety agencies and other government agencies at the same time.”

As the county develops its Strategic Plan, they are also working with neighbor Teller County to improve connectivity in several areas that span both counties — Ute Pass and Cripple Creek.

The survey will be open until June 30th.

To take the residential survey go online to: https://www.surveymonkey.com/r/EPCResidential

Business owners and managers should go to: https://www.surveymonkey.com/r/EPCBusiness

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