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Cedar Falls Shows Long Term Muni Network Success: Community Broadband Bits Episode #75

Cedar Falls Utilities operates one of the oldest community owned networks in the nation. It started as a cable network in the 90's, upgraded to FTTH recently, and this year began offering the first citywide gigabit service in Iowa. CFU Communication Sales Manager Kent Halder and Network Services Manager Rob Houlihan join me for Community Broadband Bits podcast 75. We discuss why Cedar Falls Utilities decided to add cable to their lineup originally and how it has achieved the incrediblely high take rates it maintains. We also discuss the importance of reliability for municipal network and why they decided to transition directly to a FTTH plant rather than just upgraded to DOCSIS 3 on their cable system. Finally, we discuss its expansion into the rural areas just outside of town. Read all of our coverage of Cedar Falls on MuniNetworks.org. Read the transcript of our discussion here. We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address. This show is 20 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed. Listen to previous episodes here. You can can download this Mp3 file directly from here. Find more episodes in our podcast index. Thanks to Haggard Beat for the music, licensed using Creative Commons.

Mudd Advertising and Cedar Falls Utility Talk Gigabit Broadband

As we reported back in May, Cedar Falls Utilities (CFU) now offers citywide gigabit broadband. Mudd Advertising is one local company poised to take full advantage of the new blazing speeds. Mudd invited officials from CFU into its studio for a live panel discussion about the new gigabit service and what it means for the community. The video is embedded below and is available via MuddTV - look for the 6/19/2013 archived show.

When asked what gigabit service means for the community, CFU’s Director of Business Management Rob Houlihan said “We have a lot of businesses that transfer huge files to and from their customers and this enables them to do even more of that activity.” Houlihan elaborated by saying that gigabit broadband opens up “a whole new host of opportunities for them to innovate.”

The panel was moderated by Mudd’s Gary Kroeger and consisted of Steve Bernard, Director of Business Development, Robert Houlihan, CFU’s Network Services Manager, and Rob Mudd, President of Digital Media and Chief Futurist of Research and Development for Mudd Advertising.

Mr. Mudd followed Houlihan’s lead by explaining what gigabit broadband means to Mudd Advertising: “Anytime that you can communicate to the world via video, live, with no buffering, no latency, anywhere in the world that you pick, that gives an advertising agency, or anybody that has a message to tell people, a leg up.” He went on to explain how the live panel itself, along with similar demonstrations they recently conducted from Bangkok, Moscow and Shanghai, are examples of what gigabit connectivity brings his company.

CFU’s Steve Bernard made a telling remark when asked how to explain the seeming anomaly of a small town in Iowa having such world-class infrastructure on par with only a few major global cities. The simplicity of his answer was telling:

"We’re a municipally owned utility, so we’re owned by the citizens in town. And that’s who we answer to and that’s our job, to try to be with them and stay ahead of them. You’ve mentioned the Mudd Group is a very innovative organization, it’s folks like that we’re trying to serve and stay ahead of.”

Consultant Argues Never Used Financing Mechanism Also Won't Work in Palo Alto

I was troubled to see Broadband Communities publish an odd and misleading story about Palo Alto in the May-June issue [pdf]. Authored by Stephen Blum of Tellus Venture Associates, a consultant that has been hired by Palo Alto in the past, it showed a remarkable level of ignorance about community owned fiber networks and broadband more generally. The title alone, "Can FTTP Work in Palo Alto?" is just odd. Why exactly would FTTP not work in Palo Alto? It works in hundreds of other cities and towns, most of whom are less well positioned than Palo Alto for such a venture. A more honest title would have been "Consultant Argues Never Used Financing Mechanism Also Won't Work in Palo Alto." Blum made a very good case for that narrow argument but fails to lay out any convincing evidence that a variety of other models are doomed. Parts of the article can only be called cable and DSL boosterism - such as repeating the talking point that AT&T's U-Verse and Comcast already offer "high levels of service at competitive rates." Competitive to what? Neither can deliver the speeds offered by modern fiber networks and are only "competitive" if one ignores the much slower upstream speeds, higher prices, lesser reliability, problems of oversubscription, and poor customer service one gets from those providers. Reminds me of "Slick Sam" from Lafayette and the "functional equivalence" between DSL and FTTH.
Blum apparently knows better - that Palo Alto residents are "happy" with the existing services because they have not spontaneously marched down El Camino Real demanding faster speeds at lower prices. This is the wrong measure - reminiscent of the now oft-quoted Henry Ford line that if he asked people what they wanted, they would have said "faster horses." The number of specific errors in this piece are many, and have been well documented by those familiar with the history of Palo Alto's studies. I want to focus on just a few. Let's start here:
Overall, 79 percent of households would have to pay $3,000 apiece to fully fund FTTP construction costs.
YIKES! Cue the foreboding music! Palo Alto has something like 25,000 households.

Ames Tribune Editorial Board Wants a Gig

We continue to see more and more of what we might call "gigabit fever." This is not just a "me too" bubble centered around superfast Internet access. It is a recognition by more and more communities that the refusal of their cable and DSL duopoly to invest in next-generation networks is materially harming their future. Shortly after Cedar Falls announced it was the first community in Iowa with universal access to a gigabit courtesy of the municipal utility, the Ames Tribune made the case for a gigabit there also. Ames is home to the excellent Iowa State University (as is Cedar Falls, with U of Northern Iowa). I can praise them as long as I don't say anything about the Hawkeyes, rivals to my beloved Gophers. Unfortunately, the municipal utility in Ames is less than enthusiastic about following the Cedar Falls approach.
Yet Don Kom, director of the City of Ames Electric Department, tells us: “There has been no discussion at my level of bringing fiber from the city to our customers. We’re not having that discussion.” Certainly the city has many pressing issues and priorities to address, but super-fast Internet service ought to be high on its list. Besides the fact that it’s the wave of the future and we ought to try to keep pace with that wave, Ames has an impressive history of ambitious and innovative achievements.

Cedar Falls, Iowa, Now Offers 1 Gig Service

Cedar Falls Utilities (CFU) just announced that it is ready to serve customers with 1 gig service. Earlier this year, CFU increased speeds for existing customers at no expense and we watched their expansion and upgrade from cable to FTTH. 

Jon Ericson reported in the Courier that the city hopes to boost economic development in Cedar Falls with the new 1 gig offering:

Bob Seymour, economic development manager for the city of Cedar Falls, said the "gigabit city" label will help with business recruitment.

"This is a great tool for promoting Cedar Falls as a place to locate or expand a business," Seymour said. "It's an important part of the complete infrastructure package we bring to the table, and it means we can compete with the best broadband communities anywhere in the country."

Business customers already at the most expensive tier will be upgraded automatically. Residential 1 gig service will be $275 per month and businesses will pay $950. CFU anticipates the growing demand for online video and gaming will drive residential requests.

Betty Zeman, marketing manager, said CFU wanted to lead, not follow, the technology curve.

"We want to be on the front end of that, not the tail end of that. We've just seen year after year customers use more bandwidth faster than you ever thought they would. By the time you think you need additional bandwidth, it's already too late," Zeman said.

Congrats to CFU as they join the 1 gig club!

You can find out more about the community and the network in episode #13 of the Community Broadband Bits podcast. Find out more about CFU's new service in this video.

Cedar Falls Utility Gets High Bond Rating from Moody's

We have long been impressed with Cedar Falls Utilities (CFU) in Iowa. They built an incredibly successful municipal cable network that has now been upgraded to a FTTH network. CFU transfers $1.6 million into the town's general fund every year, reminding us that community owned networks often pay far more in taxes than the national cable and telephone companies. Last week, Moody's Investor Service gave an investor-grade A-3 rating to revenue debt from CFU, another sign of its strong success.
Moody's rating report noted the utility's large market share, competitive pricing and product offerings, expansive fiber optic network, long-term financial planning and conservative budgeting practices as reasons for the continued strong rating of the utility's revenue debt.
CFU also compiles the community savings resulting from each of its services by comparing its rates to nearby communities (see most recent comparison [pdf]). The benefits total $7.7 million each year, almost $500 per family. This includes a $200 difference in cable TV bills and a $130 difference in Internet service.

Cedar Falls Utility Increases Speeds For Free

Customers of Cedar Falls Utilities (CFU), in Iowa, have recently been treated to an increase in fiber Internet service speeds with no increase in price.

We have reported on CFU for several years with news on its upgrades and expansions to unserved areas. The most popular CFU home service, 12/1 Mbps, is now at 16/8 Mbps. That service is available for a reasonable $43.50 in the city and $48.50 in rural areas. Residential plans range from $29.95/$34.95 (city/rural) for 2/1 Mbps for FiberHome Basic to $137.50/$142.50 (city/rural) for the 120/60 Mbps FiberHome Extreme.

According to the CFU blog:

We’re able to make this upgrade now because we are in the final neighborhoods connecting customers to our new all-fiber cable and internet system. The all-fiber system allows us to deliver faster connection speeds and better reliability. Upgrading speeds now is also good timing because we just activated a new high speed upstream internet link. This high speed link gives us the capacity needed at a very affordable cost, and also provides geographic and provider redundancy. With this in place no single fiber cut, hardware failure or weather event will impact our ability to deliver our normal peak internet usage.

Note that while Cedar Falls has decided not to offer fully symmetric services (same upload as download speed), the ratio is 2:1 rather than the 6:1, 10:1, or even bigger gap that we often see from the national providers. CFU recognizes the benefits of faster upstream connections that allow subscribers to be more productive by being better able to share their creations with the world.

Community Broadband Bits 13 - Curtis Dean of Iowa Association of Municipal Utilities

Curtis Dean, the Telecommunications Services Coordinator for the Iowa Association of Municipal Utilities, joins us for our 13th Community Broadband Bits podcast. Curtis explains why Iowa has so many municipal utilities and why 28 of them offer some form of telecommunications service. We talk about why making sure everyone in rural areas has access to affordable, reliable, and fast broadband is good for everyone in the entire country. And Curtis shares his experiences with the publicly owned FTTH network in Spencer. We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address. This show is 30 minutes long and can be played below on this page or subscribe via iTunes or via the tool of your choice using this feed. Search for us in iTunes and leave a positive comment! Listen to previous episodes here. You can download the Mp3 file directly from here. Read the transcript of this episode here. Find more episodes in our podcast index. Thanks to Fit and the Conniptions for the music, licensed using Creative Commons.

Cedar Falls Utilities Begins Rural Expansion

We have watched Cedar Falls Utilities (CFU) for the past several years as they upgraded their cable to fiber and started expanding their municipal network outside town limits. The Iowa water, electricity, and telecom utility just commenced further expansion to bring broadband to more rural residents through wireless and fiber with a broadband stimulus award.

Tina Hinz, at the WCF Courier, covered the story. Three new towers and more fiber installation will bring broadband service that is comparable to the connections in town to rural locations. Construction and customer installation should be completed by mid-2013.

According to Hinz:

CFU received final approval last month on a federal grant to fund nearly 40 percent of the $2.3 million installation cost. This reduces the high per-customer cost of building a communications system in an area with lower housing density. Customers will pay a similar price as those in town.

A PDF map of the rural expansion is available on the CFU website. CFU also provides a recent PDF map of their fiber-to-the-premises project, which is 70% complete.

Hinz spoke with rural customer Chris Hansen, who is in line for service through the new expansion.

Hansen called the development "a godsend." Recently he moved a mile west of the city limits on University Avenue. Accessing the web from his phone is functional but slow, he said.

...

Hansen has the wireless option, which will assist with his business as a sales representative for Bertch Cabinets and in his work on the family farm. He said he may subscribe to Netflix, which streams movies and television programs, and the Internet will benefit his twin children, Christian and Carina, 13, who currently share one phone with Internet.