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South Bend, Indiana, Integrates Technology and Innovation with a Practical Approach - Community Broadband Bits Podcast 378

South Bend, Indiana, is a mid-sized city of around 100,000 people where they are making practical use of their dark fiber network and technology. In episode 378 of the podcast, Christopher talks with Denise Linn Riedl, Chief Innovation Officer. Denise describes many of the "non-sexy" ways the community and her department are using technology to encourage interdepartmental cooperation, efficiency, and the idea that technology is a standard tool, rather than a "shiny new thing."

Denise introduces us to the publicly owned dark fiber infrastructure, Choice Light, and shares a little about its history. She describes how Internet access companies use the infrastructure to provide service to various sectors of the community. Digital inclusion is on the minds of South Bend leadership and Denise describes partnerships that have helped shrink the lack of access for people who struggle to get online. Christopher and Denise delve into the subtle digital inclusion efforts that happen every day in South Bend.

The interview also covers the city's work to use technology and data to measure success and find areas for increased efficiencies in city services. Christopher and Denise examine ways to reduce bureaucracy through technology and take a practical approach by considering what resources are currently available. Denise's department works with other governmental departments on adopting new approaches and working through change management. She discusses the city's data governance project and reviews some of the surprising moments that have led to innovative use of data to enhance city operations in South Bend and cut costs.

This show is 30 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Indiana Co-ops Connect to Connect Members with Fiber

In June, Indiana’s Hendricks Power Cooperative and Endeavor Communications Cooperative announced that they will be partnering to expand fiber optic connectivity in west central Indiana. Endeavor will provide gigabit Internet and voice services over Hendricks's fiber optic network, bringing broadband to more than 5,000 households within the next four years.

Members Want It

According to the June press release, growth in Hendricks, Putnam, and Montgomery Counties have left businesses and residences in need of high-quality connectivity. The region is outside the Indianapolis metro and growing. Because it has been historically rural, large corporate Internet access companies have not made the same investments they’ve made in urban areas.

From the Hendricks Power press release:

“Our members and community leaders greatly expressed the need for access to high-speed Internet,” said Greg Ternet, CEO of Hendricks Power Cooperative. “Combining the resources of these two cooperative-based businesses will allow us to bring fiber-based technological services in a quicker and more efficient fashion. Joint investments by Hendricks Power and Endeavor Communications will help our community grow in terms of quality of life and economic development.”

Endeavor has been serving rural Indiana communities for around 65 years and began deploying fiber in 2006; they completed fiber deployment in 2016 in nine service exchange areas. With several awards under their belt at the state and national level, and ample experience at communications in rural environments, they seem a natural fit for another rural cooperative, such as Hendricks Power.

Hendricks began like many other electric cooperatives in the 1930s — with rural members working together to get power to their homes and farms. The co-op was formed in 1936 when the local utility, which was owned by private interests, would not expand out where population was sparse. Hendricks Power Cooperative now serves more than 30,000 members.

Getting A Gig

New State Laws Ease the Way for Electric Co-op Broadband

Across the country, state legislatures are ushering in better rural connectivity by passing new laws that enable electric cooperatives to expand high-quality Internet access. In recent years, much of this legislation has authorized co-ops to deploy broadband infrastructure along existing electric easements. Other bills have removed restrictions that previously prevented electric co-ops from providing Internet access. Together, the new legislation makes it easier for electric cooperatives to bring high-speed broadband access to their members, signaling a brighter future for unconnected rural communities

Indiana in the Lead

Indiana’s state legislature was ahead of the curve when it passed SB 478, the Facilitating Internet Broadband Rural Expansion (FIBRE) Act back in 2017. The FIBRE Act permits electric cooperatives to use easements for their electric poles to also deploy broadband networks. Before the General Assembly passed this legislation, cooperatives that wanted to install communications infrastructure, such as fiber optic lines, along their electric easements would have to gain permission from each individual landowner to attach fiber to the existing poles.

Since the passage of the FIBRE Act two years ago, a number of Indiana electric cooperatives have embarked on broadband projects, including Jackson County Rural Electric Membership Corporation (REMC), South Central Indiana REMC, Orange County REMC, and Tipmont REMC. At the announcement event for South Central Indiana REMC’s fiber project, State Senator Eric Koch, author of SB 478, noted that state legislation like the FIBRE Act was enabling electric cooperatives to expand modern connectivity to rural Indiana.

State Laws Advance Co-op Broadband

Indiana Electric Co-op Acquires Local ISP to Enhance Broadband Service to Members

When Indiana’s Tipmont REMC asked members about broadband in 2017, more than half said that they couldn’t access fast, affordable, reliable connectivity. The rural electric cooperative soon began establishing plans to develop a fiber broadband network. Now, in a move to bring high-quality connectivity to members sooner, Tipmont has acquired local ISP Wintek Corporation, and plans to serve all 23,000 members within the next eight years.

A Comfortable Relationship

Wintek, headquartered in Lafayette, began in 1973 and provides connectivity to Tipmont’s headquarters in Linden, Indiana. The ISP has used the electric co-op's poles for more than 10 years to mount sections of the Wintek fiber for residential and commercial connections. According to Tipmont’s announcement on the acquisition, Wintek has also served as a consultant for IT systems to the cooperative. Tipmont leaders have already established a level of trust with Wintek and vice versa.

According to Oliver Beers, co-owner and COO of Wintek, the acquisition will allow more Wintek customers to access fiber connectivity. “We’ve done as much as we can financially afford to do,” Beers told the Journal Review.

Began as A Solo Project

When the Tipmont board unanimously decided to develop a Fiber-to-the-Home (FTTH) network, they had not intended to work with another entity. They commenced construction this past summer in Montgomery and Tippecanoe Counties, where they’ve already deployed 30 miles of fiber. In November, they connected a dozen households in Linden as test customers to work with the system for two months.

For This Indiana Electric Cooperative, “Concern for Community” Means Building a High-speed Fiber Network

There may be one famous Orange County already — the one in California is home to Laguna Beach, Disneyland, and The Real Housewives — but Orange County, Indiana, will soon be making a name for itself with world-class connectivity thanks to the local electric cooperative.

After a few years of planning, Orange County REMC is moving ahead with the construction of a Fiber-to-the-Home (FTTH) network that will bring premium Internet and telephone services to its members and other nearby residents. Construction on the main fiber ring begins this fall with services starting as early as next year.

The Seventh Cooperative Principle

In Orange County, the co-op’s main service territory, about half of the county’s 9,000 residents do not have access to 25 Megabit per second (Mbps) wired Internet access.

To address this, Orange County REMC began exploring ways to provide fast, reliable connectivity to its members in 2015. Two surveys and a feasibility study confirmed that a fiber project would be financially possible for the co-op and that it would garner sufficient interest from residents, while also improving management of the electric grid. “Based on the second survey, 85 percent of Orange County REMC members stated they would take our service if it were offered,” Matt Deaton, the co-op’s General Manager and CEO, told Hoosier Energy.

Because of the strong community support and the benefits for local businesses and residents, the Orange County REMC Board of Directors approved the FTTH project, Orange County Fiber, in May 2018.

In a recent edition of the Electric Consumer, published by Indiana electric co-ops, Deaton explained:

“All of these factors are found under the seventh cooperative principle ­— concern for community...This was a major decision to expand the services we provide to prepare us to meet the current and future needs of our members.”

Orange County Fiber

Young ValpoNet Already Luring In Business

A newly operational dark fiber network, built by the city of Valparaiso, Indiana, is already proving to be a hot commodity for area businesses and institutions. Since going live in May of this year, ValpoNet has received dozens of inquiries from companies and organizations looking to build upon its unlit backbone.

From Idea to Implementation

The municipality had always intended to build the fiber system in order to support local businesses. City officials also came to recognize that a strong fiber backbone was well worth the investment, will continue to support new technologies, and will support emerging technologies from local entrepreneurs and tech companies. 

Valparaiso first considered building its own strong, redundant fiber network after a large data company said it was wary to expand in the region after weather related outages impacted the incumbent provider network. To ensure data flowed securely and to reduce or eliminate outages, ValpoNet installed a dark fiber loop with “carrier diversity and redundancy.” 

ValpoNet has no plans to become a municipal ISP but hopes to entice private sector ISPs as part of a competitive open access model. Currently, the 25-mile network houses 288 strands of fiber. It runs mainly north-south along IN-49, and also circles around the denser circumference of the city.

You can listen here to our discussion of the origins of ValpoNet with Valparaiso’s Development Director, Patrick Lyp, who is the city’s point person for the network.

South Central Indiana Expects More Co-op Fiber

As one electric cooperative in Indiana is engaged in a project to offer broadband, another project close by is in the works. As rural cooperatives take steps to offer broadband, local communities want to help local co-ops deploy in their areas. 

Jackson County Project Moving Ahead

Last summer, Jackson County Rural Electric Membership Corporation (REMC) announced that they had finalized a plan to deploy Fiber-to-the-Home (FTTH) to every service member within their 1,400 square mile service area. 

With the strong support of Jackson County leadership, the cooperative started work on phase 1, a plan to establish a backbone through most of the ten counties where REMC members live and work. The first phase of the extensive $60 million project is about one-third finished. This phase will also allow the co-op the chance to connect the first 990 premises in order to work out any issues and refine services before reaching more homes and businesses. As they finish up the first phase, REMC is beginning to plan phase 2.

At a January meeting that involved community leaders in the region and cooperatives, REMC General Manager Mark McKinney provided an update:

“We are in the process now of evaluating where phase two will be. We’re about a third of the way through phase one, which was approximately 330 miles of fiber optic cable being installed. When this is all said and done, if everything goes as planned, we’ll be looking at over 2,000 miles of fiber being installed. This is not fiber to the curb, this will be fiber all the way into the home.”

REMC expects to start serving approximately 1,000 customers in the Brownstown areas in February.

Verizon Will Cut Off Rural Subscribers In Thirteen States

A recent proposal being considered by the FCC that has raised the loudest outcry has been the status of mobile broadband in rural areas. Now that Verizon is discontinuing rural subscriber accounts, the FCC will be able to see those concerns come to life.

Dear John...

The company has decided to cut service to scores of customers in 13 states because those subscribers have used so many roaming charges, Verizon says it isn’t profitable for the company. Service will end for affected subscribers after October 17th.

Verizon claims customers who use data while roaming via other providers’ networks create roaming costs that are higher than what the customers pay for services. In rural communities, often mobile wireless is the best (albeit poor) or only option for Internet access, so subscribers use their phones to go online.

Subscribers are from rural areas in Alaska, Idaho, Indiana, Iowa, Kentucky, Maine, Michigan, Missouri, Montana, North Carolina, Oklahoma, Utah, and Wisconsin.

In a letter sent to customers scheduled to be cut off, Verizon offered no option, such as paying more for more data or switching to a higher cost plan. Many of the people affected were enrolled in unlimited data plans:

“During a recent review of customer accounts, we discovered you are using a significant amount of data while roaming off the Verizon Wireless network. While we appreciate you choosing Verizon, after October 17th, 2017, we will no longer offer service for the numbers listed above since your primary place of use is outside the Verizon service area.”

Affecting Customers And Local Carriers

Apparently, Verizon’s LTE in Rural America (LRA) program, which creates partnerships with 21 other carriers, is the culprit. The agreements it has with the other carriers through the program allows Verizon subscribers to use those networks when they use roaming data, but Verizon must pay the carriers’ fees. Verizon has confirmed that they will disconnect 8,500 rural customers who already have little options for connectivity.

Philip Dampier at Stop The Cap! writes:

Co-ops And Counties Improving Indiana Connectivity

Like other states with significant rural populations, local communities in Indiana have been working to come up with ways to improve connectivity for residents and businesses. Two more areas in Indiana can expect better connectivity as county government invests for economic development and a rural electric co-op decides its time to offer Internet access to members.

Jackson County Rural Electric Membership Corporation

In the south central section of the state, Jackson County Rural Electric Membership Corporation (REMC) serves members in ten counties. Their members don’t live in areas in and around the larger towns in the region because most of those premises already had electric service when REMC obtained a federal loan to electrify the area in 1937. Their service area covers about 1,400 square miles and they serve 24,200 members.

In June, the cooperative announced that it had approved a five-year plan to provide Fiber-to-the-Home (FTTH) connectivity to every member in its service area. In their press release, REMC compared the project to rural electrification, which launched the cooperative, and wrote: 

Several factors were taken into consideration: enhancing the quality of life for members, agricultural and agribusiness needs, providing an enhanced path for education and healthcare opportunities, keeping our communities economically viable, and developing a plan where no REMC member is eft out. All of these facts fall under Cooperative Principle #7: Concern for Community.

A Big Project

REMC will invest approximately $5.43 million for the project’s first phase; the entire project will cost $20 million in Jackson County alone. The investment for REMC’s entire service area will be $60 million. Co-op officials estimate the project will be cash positive in three years and will be completely paid for in 16 years.

In June, Jackson County Council unanimously approved a tax abatement for the cost of phase 1, which establishes the backbone for the system and snakes through most of the counties in REMC’s service area. Phase 1 will also include an opportunity to test the network by connecting approximately 990 members in order to work out problems before offering services to members across the entire network.

Indiana Eases Easements For Electric Co-ops; FIBRE Act

The State Legislature in Indiana sent SB 478 to Governor Eric Holcomb earlier this session; he recently signed the bill into law. Also known as the Facilitating Internet Broadband Rural Expansion (FIBRE) Act, the new law allows electric cooperatives with easements for electric lines to use those same easement for fiber infrastructure. The change in existing law will allow rural electric cooperatives to bring high-quality Internet access to the many rural regions in Indiana that are now unserved or underserved.

Updating Easements For Connectivity

SB 478 applies only to existing easements between electric suppliers and property owners. It doesn’t apply to new electric easements, railroad property, or the installation of new poles, conduit, or other structures. Other exceptions also apply to limit the new easement applications to existing infrastructure. 

The language of the bill provides in detail the steps that a property owner can take if they oppose the installation of the new infrastructure under the purview of an existing easement. It also lays out the information that an electricity provider must provide to the property owner regarding the plan for fiber infrastructure deployment and planned delivery. The bill goes on to establish further procedures if a property owner decides to pursue legal action if they feel their property value is decreased due to the new infrastructure or other related matters.

Lastly, the bill lays out procedural requirements for an electric cooperative that decides to offer broadband Internet. They must create a separate entity and maintain a separate accounting system.

Read the entire bill here.

Learning From The Co-op Guys

Republican State Senator Eric Koch, lead author on the bill, introduced the legislation as part of his ongoing efforts to improve connectivity in Indiana’s rural areas. According to a March article in the Indiana Economic Digest: