News

Welcome, Mitch Shapiro

MuniNetworks.org is happy to welcome a new contributor to the site, Mitch Shapiro.  Mitch will author pieces from time to time, the start of our efforts to broaden the contributions to and reach of MuniNetworks.org.

Tired of Dealing with Bad Customer Service? Get Even...

Though we in the U.S. often praise the policies in Europe that have given them faster speeds, lower prices, and actual choices in the market, the reality is that some of their companies have just as bad customer service as what we have to deal with from massive incumbent providers. This video features an incredible prank, forcing an offending company to deal with terrible customer service.

Problem of Scale Hurts Frontier with FiOS

Frontier has been bitten by the same disadvantage many communities face when building their own networks -- little market power means having to overpay for everything. When Frontier bought millions of Verizon rural lines, it bought a few FiOS connections as well. But not enough to gain any bargaining power with channel owners.

Customer Service From National Carriers is Terrible

Though it is rarely, if ever, the top motivation for a community to build its own broadband network, the idea of local customer service that is actually responsive to the community ranks usually among the top 5 motivations. We love the idea of a "strangle effect" -- coined by folks at Wilson's Greenlight in North Carolina.