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Open Access Muni On The Way In Campbell River, B.C.

Located on the southern end of British Columbia’s Vancouver Island sits the coastal city of Campbell River. The community recently received a $50,000 grant from the Island Coastal Economic Trust (ICET) to pursue better connectivity through a municipal open access network initiative.

Retain and Attract

The “Salmon Capital of the World” is also home to other industries that increasingly need access to fast, affordable, reliable connectivity. Approximately 31,000 people live in Campbell River. The island’s forestry and mining companies need to have the ability to transfer large data files, such as 3D renderings, detailed maps, and similar geographic files, to business associates. In addition to making the current situation better for existing industries, community leaders want to attract new industries. From a July Campbell River Mirror article:

“We need to retain our existing businesses and enable them to grow in place,” [Economic Development Officer Rose] Klukas said in a release. “We are also looking to attract and support technology and creative sector entrepreneurs – designers, programmers, software engineers, and more – and competitively priced, high-speed broadband is a must-have.”

The ICET grant will fund the completion of a fiber-optic ring that's owned by the city and currently used only for municipal operations. The city will expand the ring and allow Internet Service Providers (ISPs) to offer services to local businesses via the fiber-optic infrastructure.

The First Of Its Kind

This project will be the first open access municipal network on Vancouver Island. In addition to the more immediate need of better connectivity for Campbell River, ICET hopes to determine if this same model can be duplicated elsewhere on the island.

SandyNet Increases Speeds, Keeps Low Prices

On July 4th, Sandy, Oregon’s municipal fiber-optic network, SandyNet, permanently increased the speed of its entry-level Internet package from 100 Megabits per second (Mbps) to 300 Mbps at no additional cost to subscribers.

The city announced the speed boost for its $39.95 per month tier in a recent press release, calling it “one of the best deals in the nation.” SandyNet customers witness blazing fast download speeds at affordable prices and benefit from symmetrical upload speeds, allowing them to seamlessly interact with the cloud and work from home. 

Sandy is still home the “$60 Gig” (see price chart), one of the premier gigabit Internet offers in the nation. Without an electric utility, SandyNet’s unique model can be applied to “Anytown, USA.”

Read our report on Sandy, SandyNet Goes Gig: A Model for Anytown, USA, for details on the community's Fiber-to-the Home (FTTH) and fixed wireless networks and listen to Chris interview Sandy officials in Community Broadband Bits Podcast Episode 167.

Check out our video on Sandy:

Chattanooga's EPB Ranked Tops By J.D. Powers, Consumer Reports

EPB customers love the fast, affordable, reliable Internet access they get from their muni and they appreciate the way its smart-grid helps them save money on their electric bill. According to a new J.D. Power report, their municipal utility is also the highest rated mid-size utility in the South for customer service and reliability.

Double Honors

Just a month ago, Consumer Reports magazine rated EPB the best TV and Internet access utility in the county for customer satisfaction, as chosen by a reader survey. The J.D. Power report went on to rank EPB number two in the country in the category of municipal or investor-owned electric utility.

The Times Free Press reports that in 2015 EPB Fiber Optics earned a net income of $23.5 million while the electric division earned $3.5 million. EPB President David Wade said that the smart-grid has reduced power outages by 60 percent and contributed to customer satisfaction by enhancing reliability of the system.

"The lesson that utilities can learn from other high-performing service providers is that to excel you need a culture that puts customers and employees first," said John Hazen, senior director of the utility practice at J.D. Power. "And because customer expectations continue to increase, you need to have a mindset of continuous improvement to keep up."

It looks like EPB has that lesson committed to memory. From the Time Free press article:

EPB Chairman Joe Ferguson said the favorable grades from EPB customers reflect the utility's local ownership, public service and management focus on serving the customer.

FairlawnGig Connects Two Hotels In Time For RNC

Thousands of delegates, politicians, and media personnel flocked to northeast Ohio in July to attend the Republican National Convention in Cleveland. A lucky few stayed in the bedroom community of Fairlawn at one of two hotels now featuring gigabit Internet connections (1,000 Megabits per second). 

FairlawnGig, the town’s new municipal network, hooked up Hilton Akron-Fairlawn and DoubleTree by Hilton Hotel Akron-Fairlawn in time for the convention. Guests could seamlessly stream video, upload content, and communicate with coworkers and family, despite the hotels’ full occupancy. The fiber-optic network will soon be available to residents and businesses across the community. 

More than just the RNC

Fairlawn has a lot to gain from a faster, more reliable network. On a typical workday, the community swells from an overnight population of 7,500 to 40,000, putting a sizeable bandwidth burden on slow-moving incumbent network providers. According to Ernie Staten, Deputy Director of Fairlawn’s Public Service Department in Community Broadband Bits Podcast Episode 201, a typical connection in Fairlawn measured in at 15 Mbps (Megabit per second) download and 1 Mbps upload before the municipal network.

Incumbent Internet service providers clearly weren’t doing enough for families or businesses in today’s connected economy. As we wrote earlier this year, FairlawnGig will be delivering symmetrical gigabit speeds (download and upload speeds up to 1 gigabit per second) at affordable prices. The ability to send data at high-speed is increasingly becoming a critical feature, especially for business subscribers.

Municipal networks have a profound effect on customer-ISP relationship. The hotels will feature the fastest connection within the Hilton hotel network. Tim Winter, Vice President/Regional Manager of the Hilton Akron-Fairlawn and DoubleTree by Hilton Hotel Akron-Fairlawn, was quoted by FairlawnGig: 

“We put a lot of trust into the team Ernie Staten and the City of Fairlawn brought together and we are already seeing the results. Our guests and RNC delegates are getting the fastest Internet service available so they can stay connected to their corporate offices and the rest of the world.” 

Bozeman Fiber Transitions from Construction to Operations

Local officials are preparing to light a highly anticipated municipal fiber-optic network in Bozeman, Montana. Over the course of three years, nonprofit Bozeman Fiber, Inc. laid about 30 miles of fiber optic cable in downtown Bozeman, connecting local government, businesses, and schools to a high-speed, fiber-optic network. According to local news provider MTN News via KBZK, Bozeman Fiber will be completely operational within the next 60-90 days. 

For Bozeman, affordable fiber-optic Internet access presents an important opportunity for local economic development. Anthony Cochenour of Bozeman Fiber explained the project’s goal to MTN News, 

"More bandwidth at lower costs, and better availability for higher bandwidth than we can get today. It’s one of the barriers to entry that Bozeman has to attracting increasingly large and interesting businesses, the business that we want to be here.”

A Unique Arrangement

Bozeman recently amended its ten-year old Downtown Urban Renewal Plan to prioritize fiber-optic infrastructure. When the city decided it needed a better network, locals created a private nonprofit entity, Bozeman Fiber, to oversee fiber deployment. Instead of the city running the network itself, they felt that a nonprofit would be better suited for the role. A majority of its seven board members come from the public and private sector, with just one seat for the city. The project’s $3.85 million budget was funded exclusively by private equity investments from local banks. 

We’ve been closely following Bozeman’s unique public-private collaboration:

Check out video coverage from local channel KBZK.com.

Tullahoma’s LighTUBe Connects 3,500th Customer

Tullahoma Utilities Board (TUB) recently celebrated its 3,500th Internet customer, rewarding the lucky LightTUBe subscriber with a $350 bill credit. TUB has offered Fiber-to-the-Home (FTTH) triple-play services to the Tennessee town of 19,000 since 2009. 

LightTUBe now boasts an estimated market penetration rate of 39 percent, despite competition from publicly-traded incumbents Charter, Comcast, and AT&T. LightTUBe delivers $90 per month symmetrical gigabit connectivity (1,000 Megabits per second), so upload and download speeds are equally fast. LightTUBe also offers other affordable options and has repeatedly lowered prices and increased speeds.

Lighting the Way for Tennessee

TUB successfully stimulated economic development with its LightTUBe service, attracting businesses like J2 to Tullahoma. It has also enabled smart metering and other cost-saving measures that are a boon to the local community. Yet, Tennessee state law preempts public utility companies from providing Internet services to communities beyond their electrical grid. With little meaningful competition, neighboring communities have no alternative to incumbent providers. 

Although the FCC overruled the State of Tennessee in 2015, both Tennessee and North Carolina are in the process of appealing to the Sixth Circuit Court of Appeals. A recently published study showed that 13 percent of state residents do not have access to broadband services and recommended removing barriers to broadband infrastructure investment. TUB, Bristol’s BTES, and Chattanooga’s EPB are increasingly making the case for overturning the state law in favor of community self-determination. 

Congratulations TUB (and customer number 3,500)!

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Tiny Mt Washington Builds Fiber-to-the-Home - Community Broadband Bits Podcast 212

Overlooked by the incumbent telephone company, Mount Washington in the southwest corner of Massachusetts is becoming one of the smallest FTTH communities in the country by investing in a municipal fiber network. A strong majority of the town committed to three years of service and the state contributed $230,000 to build the network after a lot of local groundwork and organizing.

Select Board member Gail Garrett joins us for episode 212 of the Community Broadband Bits to discuss their process and the challenges of crafting an economical plan on such a small scale.

It turns out that the rural town had some advantages - low make-ready costs from the lack of wires on poles and no competition to have to worry about. So they are moving forward and with some cooperation from the telephone company and electric utility, they could build it pretty quickly. We also discuss what happens to those homes that choose not to take service when it is rolled out - they will have to pay more later to be connected.

Read the rest of our coverage of Mt Washington here.

Read the transcript of this episode here.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 21 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can download this mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Roller Genoa for the music, licensed using Creative Commons. The song is "Safe and Warm in Hunter's Arms."

Yellow Springs, OH, Releases RFP: Proposals Due August 22

Earlier this year, the grassroots group, Springs-Net, presented its white paper on a potential municipal network in their town of 3,700 people. The village, located in central Ohio between Dayton and Columbus, is taking up the suggestion and recently released a Request for Proposals (RFP) for a broadband needs assessment and business plan.

The village already operates municipal electric, water, sewer, and storm water utilities, however does not own any municipal fiber. According to the RFP, Yellow Springs collaborates with several local schools and an educational computer association for connectivity to the village’s municipal office location. There is also fiber in the community owned by the Ohio Academic Research Network (OARNet) and a non-profit datacenter in the area.

Yellow Springs wants interested firms to answer their call and provide options for:

  • Mapping Needs Assessment
  • Business and Financial Model
  • Governance and Ownership Strategy
  • Funding and Financial Analysis
  • Public-Private Partnership Development
  • Infrastructure Recommendations

There will be an informal session for respondents on August 1 at 11 a.m. in the Yellow Springs Council Chambers and proposals are due on August 22, 2016. Check out the Yellow Springs website for more details on the RFP.

Fort Collins Mayor on Fort Collins Fiber Future - Community Broadband Bits Podcast 211

Fort Collins is a thriving community of over 150,000 and the home of Colorado State University. Despite gorgeous vistas and many high tech jobs, Fort Collins basically has the same cable and DSL duopoly the majority of communities suffer from. But they are making plans for something better.

Mayor Wade Troxell joins us this week for episode 211 of the Community Broadband Bits podcast to talk about their situation and planning process.

We talk about their need for better access and how they are committed to taking action even if they are not quite sure yet what it will be. They exempted themselves from the Previously-Qwest-But-Now-CenturyLink-Protection-Act that requires a referendum for the local government to introduce telecommunications competition... with 83 percent support.

We end our discussion by talking again about undergrounding utility assets - which took them many decades but is very nearly complete.

Watch a video of Mayor Troxell at the Digital Northwest - where I was moderating a panel.

Read the transcript of this episode here.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 24 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can download this mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Roller Genoa for the music, licensed using Creative Commons. The song is "Safe and Warm in Hunter's Arms."

Whip City Fiber Snaps To It: Yet Another Expansion In Westfield, MA

In the spring, Westfield, Massachusetts began to expand it’s Fiber-to-the-Home (FTTH) network, Whip City Fiber with a build-out to three additional neighborhoods. Earlier this month, Westfield Gas + Electric announced that they will soon expand even further to three more areas.

According to Dan Howard, General Manager of the utility, the demand for the symmetrical Internet access is strong:

"Every day we hear from residents of Westfield who are anxious for high-speed Internet to be available in their neighborhood," he said. "It's a great motivator for our entire team to hear how much customers are looking forward to this new service."

Gigabit residential access is $69.95 per month; businesses pay $84.95 for the same product but also get Wi-Fi for their establishments. Installation is free. If people in the new target areas sign up before August 31st, they will get a free month of service.

Like a growing number of communities, Westfield started with a pilot project in a limited area to test the level of interest for a FTTH network in their community. They are finding a high level of interest and gaining both confidence and the knowledge to continue the incremental expansion across the community. Other towns with the same approach include Owensboro, Kentucky; Madison, Wisconsin; and Holland, Michigan.

Westfield officials are asking interested residents and businesses to check out the pilot expansion page to determine if they are in the expansion area and to sign up for service. The page also explains how your Westfield neighborhood can become a fiberhood to get on the list for expansion.

For more about Whip City Fiber, listen to Chris interview Aaron Bean, Operations Manager, and Sean Fitzgerald, Customer Service Manager, from Westfield Gas + Electric. They spoke in June during episode #205 of the Community Broadband Bits podcast.