In the most recent episode of his weekly Netflix show Patriot Act, comedian and former Daily Show correspondent Hasan Minhaj answers the question we’ve all asked ourselves: “Why does my Internet service provider suck so much?” To figure it out, the show, which features research from the Community Broadband Networks initiative, takes a deep dive into Internet access inequality, lobbying telecom monopolies, inept federal regulators, municipal broadband networks, and more.

Minhaj, citing our Profiles of Monopoly report, points to monopoly broadband providers as one of the main reasons for slow speeds, poor service, and uneven access. He calls out Comcast in particular:

“Now look, all of these companies are terrible, but Comcast deserves a special place in Hell . . . In fact, Comcast has been called “America’s Most Hated Company” . . . The emotions are real. People hate Comcast.”

Later, he notes that the federal government shares responsibility for the sad state of affairs:

“The most frustrating part about the broadband cartel is that the government isn’t just letting this happen; it’s helping it happen. They are protecting broadband monopoly power over the public good, and most of the blame falls on one agency: the Federal Communications Commission, or the FCC.”

In the episode, Minhaj also explains how the FCC’s data collection methods vastly overstate broadband coverage, calling Form 477, which the agency uses to collect deployment data from providers, the “government version of ‘grade your own quiz.’”

As a counterpoint, Minhaj highlights how communities across the country, like Chattanooga, Tennessee, are building their own broadband networks to get around monopoly providers and sluggish regulators:

“Small cities are going DIY, and they’re setting up their own Internet. It’s become known as municipal broadband, and it is phenomenal. It turns out, when cities create their own Internet, then their own broadband customers get faster speeds, lower prices, and better customer service — you know, all the things that violate Comcast company policy.”

Municipal broadband, he says, is creating competition and faster, more affordable Internet access:

“Chattanooga forced Comcast to magically find a way to offer the...

Plans for Holston Electric Cooperative to offer television service as part of its Fiber-to-the-Home (FTTH) network deployment are on pause following allegations from the east Tennessee co-op that broadcasting company Nexstar Media Group refused to engage in “good faith” negotiations over retransmission consent agreements.

Holston Electric Cooperative established its broadband subsidiary, HolstonConnect, in late 2017 after a state law change removed restrictions on rural electric co-ops. Currently, HolstonConnect is in phase one of its FTTH project, which will bring high-quality Internet access to underserved communities in Rogersville, Surgoinsville, and nearby areas. Subsequent deployments will connect the remainder of the cooperative’s service territory, partially aided by federal funding from last year’s Connect America Fund phase II reverse auction.

From the start, the co-op planned to offer a “triple play” of broadband, voice, and video services. However, failure to come to an agreement with Nexstar, one of the nation’s largest station operators, over access to essential local channels has delayed the delivery of television services to HolstonConnect subscribers. In early March, Holston filed a complaint against Nexstar with the Federal Communications Commission (FCC), arguing that the broadcasting company demanded exorbitant fees and unfair station tying arrangements during negotiations with the co-op.

“Failure to Negotiate in Good Faith”

To carry popular television programming, networks must sign cable retransmission consent agreements with regional station operators. The FCC requires that these companies behave in “good faith” and make tangible efforts to engage in negotiations.

Holston claims that Nexstar has not met the...

Missouri’s Bootheel is the ultimate southeast corner of the state, extending south and surrounded on three sides by lands in Arkansas, Tennessee, and a smattering of Kentucky. The area’s known for having fertile soil and vibrant agriculture but now that Pemiscot-Dunklin Electric Cooperative  is deploying Fiber-to-the-Home (FTTH), it's also becoming known for high-quality Internet access.

The Region and Lack of Connectivity

Jack Davis has worked in several fields. His tech career started when most people in the area reached the Internet via dial-up connections; at the time he worked as a network administrator for a local dial-up ISP in the 1990s. His second career was in agriculture and now he’s back in the tech field. Davis’s multiple work experiences have given him insight into the increasing broadband needs of rural residents who either farm or work in some other aspect of the agriculture industry.

When Davis went back into tech, he joined Pemiscot-Dunklin because the electric cooperative, which had never had IT staff before, needed to fill a long-existing personnel gap. With approximately 8,800 connected meters, the cooperative is a modest-sized organization. Approximately 20 percent of their load goes toward irrigation, revealing the important role agriculture plays in the region. Internet access in rural areas is limited to fixed wireless. Cooperative members who used to subscribe to the wireless service typically found top speeds were around 3 - 4 Megabits per second (Mbps) download and much slower upload speeds.

Time for an Upgrade

Discussion about the project began in 2014 soon after Davis started at Pemiscot-Dunklin. The way Davis tells it, his boss said “Now that I’ve got you hired, what can we do about Internet service?” The cooperative researched for about two years, examining a variety of options because they anticipated FTTH would be too expensive to deploy. In 2016, they worked with Conexon, the consulting firm that works with electric cooperatives interested in broadband deployment. Conexon's Jonathan Chambers was on Community Broadband Bits, episode 229, to discuss electric cooperatives and rural broadband access...

Our Christopher Mitchell and Katie Kienbaum are participating in Let’s Connect! speaking tours at several communities in North Carolina. The events, organized with NC Broadband Matters, NC Hearts Gigabit, and the North Carolina League of Municipalities, has been a chance for local residents in Albemarle, Fuquay-Varina, and Jacksonville to gather together and discuss rural broadband. While each community’s needs are unique, there are some common themes and the conversation can be valuable to anyone interested in learning more about ways to improve connectivity in their community.

Can't Make It? No Prob

In order to reach folks in different regions, organizers set up the events in towns across the state and schedule the meetings during evening hours. Nevertheless, there may be people who would like to attend, but aren’t able to due to work, transportation challenges, or other issues.

In order to make at least one event accessible to as many people as possible, folks in Jacksonville have set up a livestream, which will be presented via Jacksonville - Onslow Government Television. The event is scheduled for 6 p.m. local time on January 30th.

View the event here January 30th at 6 p.m. EST

This Line-Up

In addition to Christopher, confirmed speakers include:

• Greg Coltrain, Wilkes Communications/River Street
• Erin Wynia, NC League of Municipalities
• Beth Bucksot, Pamlico County
• Jonathan Bullock, Hotwire Communications

If you’d like to attend the free event, you don’t need to RSVP, but seating is available on a first come, first served basis. The Jacksonville event will be held at the Jacksonville Youth Council Youth Center at 804 Bridge St. in Jacksonville.