In late October 2019, Christopher travelled to the D.C. area to attend a Broadband Communities Economic Development event and while he was there, he sat down with Executive Director Adrianne Furniss and  Senior Fellow Jon Sallet from the Benton Institute for Broadband & Society. This week, we get to sit in on their conversations about the recent change at Benton from "foundation" to "institute" and about their recent report, Broadband for America's Future: A Vision for the 2020s.

First, Christopher speaks with Adrianne, who discusses the reasons why the organization has recently changed in order to stay current with their mission and with the times. She talks a little about the history of Benton and describes some of the reasons for developing the report.

Christopher spends most of the interview with Jon Sallet, who authored the report and who has a long career in antitrust and communications. After working in D.C. in telecommunications and Internet policy for several decades, he's seen the influence of the Internet grow. In this report, Jon analyzes stories and situations from around the U.S. and establishes a vision that will help us move forward to connect as many people as possible. He and Christopher discuss the four major factors that, if nurtured correctly, can help us integrate broadband into all sectors of society and maximize its usefulness. Christopher and Jon give special time to competition, an issue that arises repeatedly in the work at Benton and in our work at the Institute for Local Self-Reliance.

The interview will spark your interest in the report that...

South Bend, Indiana, is a mid-sized city of around 100,000 people where they are making practical use of their dark fiber network and technology. In episode 378 of the podcast, Christopher talks with Denise Linn Riedl, Chief Innovation Officer. Denise describes many of the "non-sexy" ways the community and her department are using technology to encourage interdepartmental cooperation, efficiency, and the idea that technology is a standard tool, rather than a "shiny new thing."

Denise introduces us to the publicly owned dark fiber infrastructure, Choice Light, and shares a little about its history. She describes how Internet access companies use the infrastructure to provide service to various sectors of the community. Digital inclusion is on the minds of South Bend leadership and Denise describes partnerships that have helped shrink the lack of access for people who struggle to get online. Christopher and Denise delve into the subtle digital inclusion efforts that happen every day in South Bend.

The interview also covers the city's work to use technology and data to measure success and find areas for increased efficiencies in city services. Christopher and Denise examine ways to reduce bureaucracy through technology and take a practical approach by considering what resources are currently available. Denise's department works with other governmental departments on adopting new approaches and working through change management. She discusses the city's data governance project and reveiws some of the surprising moments that have led to innovative use of data to enhance city operations in South Bend and cut costs.

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This week is Digital Inclusion Week, sponsored by the National Digital Inclusion Alliance (NDIA). As a reader of MuniNetworks.org, you're used to stories about local communities that develop strategies to deploy networks for many reasons, including to improve access to high-quality connectivity. These local communities recognize the necessity of finding a way for members of the community to obtain fast, affordable, reliable Internet access. Access, however, is only one element of digital inclusion. We'll share stories highlighting local efforts to bring every person online with the tools they need to expand their use of the Internet.

NDIA writes:

Digital Inclusion Week (DIW)  is October 7-11, 2019, and with your help we can move closer to our common goal: that all people have access to the Internet and the tools they need to use it. The week, sponsored by the National Digital Inclusion Alliance, is an opportunity to raise awareness about digital inequities and nationwide efforts to close those gaps from California to the Carolinas. Digital Inclusion Week seeks to bring people who dedicate their lives to Digital Inclusion together to highlight the impact of their work and to come together to find solutions to close digital divides.

What is Digital Inclusion?

Digital inclusion isn't limited to the inability to subscribe to Internet access because one doesn't live in a place where is isn't available. NDIA applies five necessary elements:

Digital Inclusion refers to the activities necessary to ensure that all individuals and communities, including the most disadvantaged, have access to and use of Information and Communication Technologies (ICTs).  This includes 5 elements: 

1) affordable, robust broadband Internet service; 

2) Internet-enabled devices that meet the needs of the user; 

3) access to digital literacy training; 

4) quality technical support; and 

5) applications and online content designed to enable and encourage self-sufficiency, participation and collaboration. 

Digital Inclusion must evolve as technology advances. Digital Inclusion requires intentional strategies and investments to reduce and eliminate historical, institutional and structural barriers to access and use technology.

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Before the Internet was an integral part of daily life, libraries were often places where people went to study, ready, or find a quiet corner. Things are different now and so is the role of the librarian. Libraries are now vibrant, busy places where people of all ages still turn for their favorite author or story time for the kids. The hub of activity in many libraries now, however, are computers and the librarians to help manage them. In a recent episode of The Takeaway, we learn about how librarians in two different environments approach the needs of their patrons, most who count on them to help overcome access issues.

Matt Katz speaks with librarian Lauren Comito who works in Brooklyn and provides a better and more nuanced view of the digital divide. It isn’t as simple as either being connected or not. He also talks with Jessamyn West, who fills the same role in a rural Vermont library. She confirms Lauren’s analysis; both fill the important role of being the trusted source that folks in the neighborhood turn to for help navigating the digital divide.

The Takeaway talks about the many factors that influence the digital divide, including cost, access to connectivity, and the learning curve. They discuss device challenges and how lack of knowledge about the Internet can expand the digital divide. Lauren and Jessamyn also describe how libraries are more than just places people go who need computers for critical access — libraries are also social and community centers where people can expand their support networks. Both Lauren and Jessamyn share stories of how they've helped patrons who needed a boost that could only come from a librarian.

Librarians have come to understand the complexities of the digital divide and finding ways for people with unique needs to overcome it.

Check out the conversation on The Takeaway - How Libraries Are Bringing the Digital Divide.