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Cedar Falls Shows Long Term Muni Network Success: Community Broadband Bits Episode #75

Cedar Falls Utilities operates one of the oldest community owned networks in the nation. It started as a cable network in the 90's, upgraded to FTTH recently, and this year began offering the first citywide gigabit service in Iowa. CFU Communication Sales Manager Kent Halder and Network Services Manager Rob Houlihan join me for Community Broadband Bits podcast 75. We discuss why Cedar Falls Utilities decided to add cable to their lineup originally and how it has achieved the incrediblely high take rates it maintains. We also discuss the importance of reliability for municipal network and why they decided to transition directly to a FTTH plant rather than just upgraded to DOCSIS 3 on their cable system. Finally, we discuss its expansion into the rural areas just outside of town. Read all of our coverage of Cedar Falls on MuniNetworks.org. Read the transcript of our discussion here. We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address. This show is 20 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed. Listen to previous episodes here. You can can download this Mp3 file directly from here. Find more episodes in our podcast index. Thanks to Haggard Beat for the music, licensed using Creative Commons.

Election Day 2013 Community Owned Network Referendum Roundup

Starting with the good news, voters in Colorado overwhelmingly supported municipal network intiatives. Longmont voted 2:1 in favor of bonding to fast track network expansion. We have covered this issue in great depth recently. Read all of our coverage of Longmont here. The local paper covered the referendum results in this story:
2B's passage means approval for the city to issue $45.3 million in bonds to build out the city's 17-mile fiber optic loop within three years. Longmont Power & Communications has estimated that the payback time on the bond will be 11 years. If revenues from commercial and residential customers fall short, LPC's electric service revenues will be used to make up the shortfall, LPC staffers have told the Longmont City Council.
South in Centennial, voters supported restoring local authority to build a network by a 3:1 margin. We most recently wrote about this referendum here. In Seattle, the mayor that campaigned on a citywide fiber network and backed off it but created a partnership with Gigabit Squared to bring gigabit fiber to 12 neighborhoods lost in his bid for reelection to the candidate that that was strongly supported with Comcast donations. However, the election does not appear to have turned on broadband issues:
McGinn’s fate was forecast two years ago, when voters slapped back his efforts to obstruct the Highway 99 tunnel project, opting to move ahead with the long-debated project. McGinn’s anti-tunnel agitating was viewed as a reversal from his 2009 election-eve pledge not to stand in the project’s way.
We continue to be disappointed in the lack of serious discussion in many races about how local governments can make meaningful improvements in Internet access for residents and businesses.

As Emmetsburg Plans to Vote on Muni Network, Mediacom Misinforms

The Iowa community of 4,000 will take up Public Measure D on November 5th. Voters will decided whether to approve a $3.5 million bond issue to cover approximately half the cost to build a FTTH system. Incumbent Mediacom is distributing flyers throughout the community urging a "no" vote. Community leaders are doing their best to combat Mediacom's propaganda by educating the voters.

We reported about the community's 1998 vote to establish a municipal cable communications or television system. The city did not act on the vote at the time because the project was cost prohibitive. The estimated cost of the project is now about $3 million less than it was in the late 1990s. Emmetsburg wants to seize the opportunity by joining The Community Agency (TCA), a coalition of municipalities in the region that collectively own a hybrid fiber coaxial cable network. Emmetsburg would join with a full fiber network.

The town currently provides natural gas, water and wastewater services through its municipal utility.

In a flyer [pdf] aimed at convincing locals to vote no, Mediacom brags that "Customers in Emmetsburg get the same services as those in larger cities..." Unfortunately, Mediacom's service in larger cities is also awful and more suited to the late 1990's than the modern digital economy. Consumer Reports has rated Mediacom among the absolute worst Internet providers in the United States.

Public Question D reads:

Indianola's Community Network Spurs Entrepreneurship

When Indianola decided to invest in a municipal fiber network, the decision was part of a larger economic development plan that included a startup incubator in partnership with Simpson College - which we wrote about earlier this year. Located near Des Moines in Iowa, Indianola is one of a few communities that has partnered with a local trusted provider, MCG in this case, that offers services over a publicly owned network.

According to Chris Draper, Director of Indianola + Simpson College Entrepreneurial Development Initiative (EMERGE), his program would not exist if the city did not decide to invest in economic development and municipal broadband as a package deal. Less than a year after launch, EMERGE has nine active startups, some of which are already seeing significant growth and seizing new opportunities. Collective Labor (collectivelabor.com) has created an online platform to facilitate collective bargaining negotiations.

By centralizing the process of calculating proposals and editing contract terms, Collective Labor decreases negotiation time, reduces errors and ultimately makes the negotiation process more efficient. In Iowa alone, Collective Labor believes it can save schools upwards of $35-million a year by streamlining their collective bargaining efforts, freeing up budgets to hire more teachers and improve schools.

Even more promising, the platform can handle all collective bargaining scenarios from teachers to municipal workers, and trade unions to public safety professionals. The demand for Collective Labor’s service is proving solid. Less than a year after launching (in February), Collective Labor has signed up five school districts and has thirteen contractor requests pending. In fact, Collective Labor President, David Gaus, just announced on Twitter that a Colorado firm has agreed to invest cash and expertise that will result in a new office and additional staff to support a nationwide expansion. Not bad for a startup that’s barely seven months old.

Mudd Advertising and Cedar Falls Utility Talk Gigabit Broadband

As we reported back in May, Cedar Falls Utilities (CFU) now offers citywide gigabit broadband. Mudd Advertising is one local company poised to take full advantage of the new blazing speeds. Mudd invited officials from CFU into its studio for a live panel discussion about the new gigabit service and what it means for the community. The video is embedded below and is available via MuddTV - look for the 6/19/2013 archived show.

When asked what gigabit service means for the community, CFU’s Director of Business Management Rob Houlihan said “We have a lot of businesses that transfer huge files to and from their customers and this enables them to do even more of that activity.” Houlihan elaborated by saying that gigabit broadband opens up “a whole new host of opportunities for them to innovate.”

The panel was moderated by Mudd’s Gary Kroeger and consisted of Steve Bernard, Director of Business Development, Robert Houlihan, CFU’s Network Services Manager, and Rob Mudd, President of Digital Media and Chief Futurist of Research and Development for Mudd Advertising.

Mr. Mudd followed Houlihan’s lead by explaining what gigabit broadband means to Mudd Advertising: “Anytime that you can communicate to the world via video, live, with no buffering, no latency, anywhere in the world that you pick, that gives an advertising agency, or anybody that has a message to tell people, a leg up.” He went on to explain how the live panel itself, along with similar demonstrations they recently conducted from Bangkok, Moscow and Shanghai, are examples of what gigabit connectivity brings his company.

CFU’s Steve Bernard made a telling remark when asked how to explain the seeming anomaly of a small town in Iowa having such world-class infrastructure on par with only a few major global cities. The simplicity of his answer was telling:

"We’re a municipally owned utility, so we’re owned by the citizens in town. And that’s who we answer to and that’s our job, to try to be with them and stay ahead of them. You’ve mentioned the Mudd Group is a very innovative organization, it’s folks like that we’re trying to serve and stay ahead of.”

Waverly Waits 13 Years to Build Fiber Network - Community Broadband Bits Episode #53

Waverly, a town of 10,000 in Iowa, decided to create a city owned telecommunications utility with a successful referendum vote in 2000 but has only recently decided to move forward with a major investment to offer services. Mike Litterer, Interim General Manager of Waverly Light and Power, joins us to discuss the project. Following the vote, the cable and telephone company suddenly decided to upgrade their services, which led the town to hold off on a community owned network. But over time, those companies failed to upgrade the networks and Waverly again finds itself struggling with inadequate access. He explains why Waverly believes it will struggle to bring new jobs to town unless it has a better network - the economic development director of the town hears that directly from businesses making siting decisions. Waverly already had a ring and leased dark fiber but is now moving forward on a more ambitious project to allow it to thrive in the digital economy. We previously wrote about Waverly here. Read the transcript from this episode here. We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address. This show is 13 minutes long and can be played below on this page or subscribe via iTunes or via the tool of your choice using this feed. Search for us in iTunes and leave a positive comment! Listen to previous episodes here. You can can download this Mp3 file directly from here. Find more episodes in our podcast index. Thanks to Eat at Joe's for the music, licensed using Creative Commons.

Waverly, Iowa: Community Fiber Network Possible Thirteen Years After Vote

The Waverly City Council in Iowa recently voted 5-2 to establish a communications utility and to move ahead with a feasibility study. We spoke with Diane Johnston, Waverly Light and Power (WLP) General Manager, who told us the decision to get this far started over a decade ago.

In 2000, the community passed two ballot measures that sat dormant until this year. At the time, incumbents Mediacom and Qwest (now CenturyLink) did not meet the needs of residents, who were increasingly frustrated with poor service and shoddy customer relations. Incumbents cherry-picked the local commercial segment, ignoring smaller businesses and establishments more challenging to serve. When asking for better connectivity, Johnston says local businesses "hit the wall." Incumbents flatly refused to invest in Waverly.

The 2000 ballot measures, establishing the municipal telecommunications utility per Iowa law (requiring a majority vote) and having the entity governed by WLP's board of trustees passed with 86 percent and 80 percent of the votes. Clearly the public wanted more choices but Johnston told us the time was just not right. A feasibility study, focused on phone and video service, prompted Mediacom and Qwest to make some improvements and improve customer service. As far as WLP was concerned, the problem was solved and Ordinance 970 went on the shelf.

Since 2000, businesses and residents have approached WLP about establishing the utility but the proposal did not gain traction until six months ago. When reviewing the strategic plan for the electric utility, WLP's Board of Trustees concluded that Waverly and WLP needs a telecommunications utility to stay vital.

Ames Tribune Editorial Board Wants a Gig

We continue to see more and more of what we might call "gigabit fever." This is not just a "me too" bubble centered around superfast Internet access. It is a recognition by more and more communities that the refusal of their cable and DSL duopoly to invest in next-generation networks is materially harming their future. Shortly after Cedar Falls announced it was the first community in Iowa with universal access to a gigabit courtesy of the municipal utility, the Ames Tribune made the case for a gigabit there also. Ames is home to the excellent Iowa State University (as is Cedar Falls, with U of Northern Iowa). I can praise them as long as I don't say anything about the Hawkeyes, rivals to my beloved Gophers. Unfortunately, the municipal utility in Ames is less than enthusiastic about following the Cedar Falls approach.
Yet Don Kom, director of the City of Ames Electric Department, tells us: “There has been no discussion at my level of bringing fiber from the city to our customers. We’re not having that discussion.” Certainly the city has many pressing issues and priorities to address, but super-fast Internet service ought to be high on its list. Besides the fact that it’s the wave of the future and we ought to try to keep pace with that wave, Ames has an impressive history of ambitious and innovative achievements.

Cedar Falls, Iowa, Now Offers 1 Gig Service

Cedar Falls Utilities (CFU) just announced that it is ready to serve customers with 1 gig service. Earlier this year, CFU increased speeds for existing customers at no expense and we watched their expansion and upgrade from cable to FTTH. 

Jon Ericson reported in the Courier that the city hopes to boost economic development in Cedar Falls with the new 1 gig offering:

Bob Seymour, economic development manager for the city of Cedar Falls, said the "gigabit city" label will help with business recruitment.

"This is a great tool for promoting Cedar Falls as a place to locate or expand a business," Seymour said. "It's an important part of the complete infrastructure package we bring to the table, and it means we can compete with the best broadband communities anywhere in the country."

Business customers already at the most expensive tier will be upgraded automatically. Residential 1 gig service will be $275 per month and businesses will pay $950. CFU anticipates the growing demand for online video and gaming will drive residential requests.

Betty Zeman, marketing manager, said CFU wanted to lead, not follow, the technology curve.

"We want to be on the front end of that, not the tail end of that. We've just seen year after year customers use more bandwidth faster than you ever thought they would. By the time you think you need additional bandwidth, it's already too late," Zeman said.

Congrats to CFU as they join the 1 gig club!

You can find out more about the community and the network in episode #13 of the Community Broadband Bits podcast. Find out more about CFU's new service in this video.