Tag: "rates"

Posted February 1, 2016 by lgonzalez

For seniors, low-income residents, and the disabled in Saint Paul, Minnesota, a Comcast discount within the city's franchise agreement is not all it was cracked up to be. The Pioneer Press recently reported that, as eligible subscribers seek the ten percent discount guaranteed by the agreement, they are finding the devil is in the details - or lack of them.

This is a warning to those who attempt to negotiate with Comcast for better service. Comcast may make deals that it knows are unenforceable. 

"No Discount For You!"

For years, Comcast held the only franchise agreement with the city of St. Paul. In 2015, the city entered into a new agreement with the cable provider and, as in the past, the provider agreed to offer discounts for low-income and senior subscribers. Such concessions are common because a franchise agreement gives a provider easy access to a pool of subscribers.

It seems like a fair deal, but where there is a way to squirm out of a commitment, Comcast will wriggle its way out. 

Comcast is refusing to provide the discount when subscribers bundle services, which are typically offered at reduced prices. Because the contract is silent on the issue of combining discounts, the city of approximately 298,000 has decided it will not challenge Comcast's interpretation:

The company notes that the ten percent senior discount applies only to the cable portion of a customer's bill. Comcast has maintained that it is under no legal obligation to combine discounts or promotions, and that bundled services provide a steeper discount anyway.

Subscribers who want to take advantage of the discounts will have to prove their senior status and/or their low-income status. In order to do so, Comcast representatives have been requesting a copy of a driver's license or state issued i.d. 

CenturyLink Picks Up the Baton

In November, the city approved an additional franchise agreement with competitor CenturyLink. That agreement also provides that seniors, low-income households, and disabled residents are eligible to receive a ten percent discount. CenturyLink can, in the alternative, offer a discount of $5 off a subscriber's cable bill if a subscriber applies for the low-income discount. In order to receive this discount, the...

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Posted January 26, 2016 by christopher

The St Vrain Valley School District, north of Denver and including the Longmont area, is transitioning from a shared gigabit network to dedicated 10 Gbps links for schools. Just what does it do with all that bandwidth? School District Chief Technology Officer Joe McBreen tells us this week in Community Broadband Bits podcast episode 186.

We talk about why the need for so much bandwidth and the incredible savings the school district has received from the municipal fiber network. Additionally, we discuss how self-provisioning would have been the second more cost-effective solution, far better than leasing lines from an existing provider.

Toward the end of our conversation, we touch on how students get access in their homes and what any business or manager needs to do to be successful, regardless of what industry he or she is in.
See our other stories about Longmont here.

The transcript from this episode is available here.

We want your feedback and suggestions for the show - please e-mail us or leave a comment below.

This show is 24 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.

You can can download this Mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music, licensed using Creative Commons. The song is "Warm Duck Shuffle."

Posted January 23, 2016 by htrostle

After a rocky start and a long period of transition, the Roanoke Valley Broadband Authority in Virginia is preparing for the years ahead. Hoping to snag schools, hospitals, government offices, and Internet carriers with their prices, the Broadband Authority just released its proposed rate structure. 

They expect to complete construction of five major sections of the fiber network by early March. Starting in mid-April, customers will have service. The proposed rates are as follows:

  • Dark Fiber: $40-$100 per strand mile depending on whether the institution is a nonprofit
  • Transport Service (requires a 2 year term): speeds between 10 Megabits-per-second (Mbps) - 200 Gigabits-per-second (Gbps) for $350 - $4,510 
  • Dedicated Internet Service (requires a 2 year term): 10Mbps - 1Gbps for $550 - $5,687 

The full preliminary proposed rate structure [PDF] is available from the Broadband Authority’s website.

The Authority will hold a public hearing on Friday, March 18 at 8:30 a.m. on the rate structure. After the public hearing, the board may request to adopt the preliminary proposed rates. Local news has the rest:

Posted January 22, 2016 by ternste

In July, the Columbus Telephone Company (CTC), a cooperative in rural Cherokee County, Kansas, announced plans to expand its fiber-to-the-home network to the nearby city of Pittsburg. 

When CTC built the fiber network in 2004, it was the first 100% fiber-optic network in the state. This expansion marks the first time the coop has expanded outside Cherokee County, located in the southeast corner of the Sunflower State. 

New Branding for New Expansion

Last year, CTC announced the creation of Optic Communications, a new brand the company started to expand beyond their original footprint. The news of the expansion to Pittsburg comes after the network’s first expansion project last year. They built a fiber-optic ring that now links together Cherokee County’s three major cities: Columbus, Galena, and Baxter Springs. The coop has also acquired Parcom, LLC, the leading Verizon retailer in the region.

Subscription Details

Residential rates for stand alone Internet access from Optic Communications are $40 for 10 Megabits per second (Mbps), $50 for 20 Mbps, $65 for 50 Mbps, and $90 for 100 Mbps. All speeds are the same for both upload and download. Gigabit service is also available but rates determined on a case-by-case basis. Optic also offers customized bundles including subscription options for any combination of Internet access, phone, and cable TV service. 

Rates for the different bundled packages vary based on the number of cable TV channels the customer wants, access to DVR and HD capability, and which tier of phone service. The network also offers designated Internet access and phone rates for business customers.

A Long History of Innovation

The people in this rural community have a long legacy of telecommunications innovation. In 1905, a group of Columbus-based farmers started the CTC coop to bring telephone service to their rural homes. Throughout the 20th century, CTC provided phone service to people living within the 2.4 square mile serving area within the City of Columbus.

Now, over 100 years later, CTC...

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Posted December 12, 2015 by lgonzalez

Tullahoma Utilities Board LightTUBe customers are once again receiving a special holiday gift via the municipal fiber network. As of December 5th, subscribers got a boost in speeds with no boost in price.

From the LightTUBe Facebook page:

lightube-fast-speed-fb-2015.png 

More good news is on the way after the first of the year. According to General Manager Brian Skelton, rates for the two highest tiers will decrease. Symmetrical gigabit Internet service will drop from $99.95 per month to $89.95 per month and 200 Megabits per second (Mbps) symmetrical Internet service will decrease from $79.95 per month to $74.95 per month.

Unlike the big corporate providers that increase rates whenever the opportunity arises, Tullahoma prefers to increase speeds for free and sometimes even lower rates. Publicly owned networks focus on serving the community rather than maximizing profits; the decision to increase speeds and lower prices comports with their mission.

Happy Holidays, LightTUBe subscribers!

Posted December 11, 2015 by lgonzalez

In May, Chris introduced you to Sean Moody from Santa Fe's Economic Development Division, to explain how the community was investing in a new fiber link to better serve the local business community. With a little competition, Santa Fe officials expect more choice, better connectivity, and improved services.

CenturyLink controls the community's only connection to the Internet and the line bringing access to the web into the downtown district. Santa Fe's $1 million investment creates another path to encourage other providers to compete. Residents in Santa Fe pay approximately $50 per month for average speeds of 5 Megabits per second (Mbps) while nearby Albuquerque pays the same for 10 Mbps.

The situation may soon change.

On Monday, December 14th, the community will celebrate the investment as they "Flip the Switch and Connect Santa Fe to the Future." The event will take place at the Santa Fe City Offices and will begin at 9 a.m. Mayor Javier M. Gonzales will flip the switch at 10 a.m. to activate Santa Fe’s very first gigabit-speed Internet connection.

From the announcement:

Mayor Gonzales and the City’s Economic Development Division invite you to celebrate activating the first gigabit district in Santa Fe through Santa Fe Fiber, the City’s innovative broadband infrastructure project.

...

On Monday, December 14th from 9 until 11 AM Mayor Gonzales will be joined by special industry guests to flip the switch and experience first-hand the power and potential of gigabit-speed Internet delivered over the City’s newly completed fiber optic backbone. The community is invited to bring devices and try out the new speed!

Posted August 22, 2015 by lgonzalez

Windstream has the distinction of being one of the worst providers we have ever covered from consumers' perspective, but in rural areas many people have little or no choice. The latest Windstream debacle involves a Nebraska farmer, an outrageous price quote, and a local company that is taking on the project for about one-ninth of Windstream's estimate.

Ars Technica recently introduced us to Nelson Schneider, CTO of the Norman R. Schneider Family Trust Farm in Ceresco, Nebraska. Like many other farms today, the Schneider business needs fast, reliable connections for a variety of reasons including checking ever changing grain prices. Schneider had Windstream's DSL for $80 per month, but his promised speeds of 1.5 Mbps were clocked at 512 Kbps download and 256 Kbps upload, making business online impossible.

When he attempted to take advantage of the business class speeds Windstream advertised online, the company dismissed him. Schneider had to file a complaint for false advertising with the FCC just to get Windstream to negotiate. He wanted fiber, was willing to pay for construction costs, and considered it an investment in the vitality of the farm. 

Windstream told him it would cost Schneider $383,500 (gulp) to install 4.5 miles of fiber from his property to its facilities in town. Even though Windstream's fiber network map shows they run fiber about one-half mile away, they insisted he would need to connect to the facility farther away. When he asked about connecting to this closer line, Windstream refused to connect him. The company would not provide a reason when Ars asked for a reason.

Even though Schneider was prepared to pay thousands of dollars to bring fiber to his farm, such a preposterous quote and Windstream's refusal to commit to anything higher than 10 Mbps symmetrical were too much. He contacted Northeast Nebraska Telephone Company when he learned that they had been connecting local farms with fiber. Soon an NNTC executive visited the farm and the two talked about the possibilities. The final estimate was $42,000 or about one-ninth what Windstream demanded and now NNTC is working with Schneider to make the project easier:

Northeast agreed to let Schneider pay...

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Posted December 17, 2014 by lgonzalez

The Tullahoma Utilities Board (TUB) began offering gigabit service in 2013 through its municipal FTTH network, LightTUBe. In a recent press release the TUB announced it has lowered the price of residential gig service to $99.95 per month

In addition to slashing the price for the highest tier, TUB increased all other Internet speeds at no additional cost. This is the sixth time since its 2008 deployment that LightTUBe customers have enjoyed a free speed increase. From the LightTUBe website:

New LightTUBe Prices

Brian Skelton, TUB General Manager, said in the press release:

“We’ve grown our Internet business in such a way that we can offer Gigabit speeds at a more affordable price.” 

Skelton has said in the past that the decision to offer Gigabit Internet was an easy one. 

“We want to make Tullahoma a much more desirable location for technology companies to locate, due to our ultra-high speed Internet and our highly skilled workforce,” he explained in spring of 2013. “Tullahoma is light-years ahead of most cities in the United States with the ability to offer these incredibly fast Internet speeds.”

LightTUBe has brought jobs to the community, increased the efficiency of the electric utility through a smart metering program, and implemented a "TV Everywhere" option for customers. Even thought the network is restricted by state law, it has remained financially stable while keeping rates in check.

Posted November 5, 2014 by lgonzalez

Thane Packer, a Layton resident, attended a community meeting this fall to learn what he could about UTOPIA. Packer is like many others who consider his costs for Internet, TV, and phone as an important factor in whether or not to support UTOPIA. After attending the meeting, he considered the presentation and what he described as "some very heated, and some very biased opinions."

He then examined his existing triple play costs and shared his findings in a letter to the Standard Examiner. The rest of his letter is reproduced below (emphasis ours):

The total bundled bill for home phone, Internet, and a TV package was $273.63. That is $93.25 per month for the internet and home phone plus $180 for TV. The telephone service is fine but the Internet is frustrating. The signal fluctuates, is spotty and unreliable.

In Provo, because there is competition from a fiber optic network, this exact same package, which includes, total Internet, home phone and the TV package is available from a provider for only $99.94 a month.

This means that even if I didn’t use a fiber network like the one in Provo the competition price from the provider would save me $178.69 a month. That means that without the competition from a fiber system like UTOPIA, the provider stands to make, (from me) a total of $2,144.28 a year and in 25 years (the pay-off time for the current bond, for which we receive nothing) is over $53,000

If I were able to switch to fiber system here in Layton a much better service would cost even less and I can certainly find a better place to use my $53,000.

So ask yourself this question. What is your current service costing you, how much extra are you paying, and what are you getting for it? For me the advantage of saving at least $178.69 a month and getting better service for it is obvious.

So please Layton, find a way to make this or something like it work for us. A very vocal minority should not be able deprive the rest of us from better cheaper service.

Posted June 4, 2014 by lgonzalez

LUS Fiber recently announced it now offers residential symmetrical gigabit services for $69.95 per month when purchased as part of its triple-play. In addition to the new speed tier, LUS Fiber will double speeds for current customers for a modest increase of $5 per month.

Claire Taylor of the Advertiser reports that every customer will see the change except those signed up for the 3 Mbps service designed for lower income customers.

DSLReports quoted Director Terry Huval:

“There’s very few entities in the country that can offer this amount of speed,” says Huval. The decision to roll out the new plan came after a recent test run in which LUS opened up full-speed to check if the system could handle the higher demand. It did, says Huval. "Our system has grown and matured to a point where we can make these types of offers,” says Huval, adding that eventually a similar deal for a Gig-per-second will be offered to commercial customers.

Other options include 20 Mbps for $33.95 per month and 80 Mbps for $54.95 per month. The rate for stand alone gigabit Internet is $109.95 per month.

For the full story on the LUS Fiber network, download our case study, Broadband At the Speed of Light: How Three Communities Built Next-Generation Networks.

We also encourage you to listen to Chris' interview with John St. Julien from Lafaytte. In episode #94 of the Community Broadband Bits podcast, he shares his experience as one of the people spearheading the effort to bring the network to Lafayette.

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