Local investigative news shows often earn a reputation for digging into scams and rip-offs that pick consumers’ pockets. In a recent WLOS News 13 Investigates segment, Western North Carolina’s ABC affiliate started asking some tough questions about Frontier’s Internet access service in rural parts of the state.

A Comedy Of Errors

At the heart of the rip-off in this investigation is Frontier’s habit of advertising speeds that it cannot provide. The WLOS crew traveled to a home in a mountainous area of the region to visit Craig Marble, who moved from D.C., and works from home in the tech field. “It's just a comedy of errors except that it's not funny. It takes five minute to load a single webpage,” Marble said.

Marble discussed how he has paid for service of up to three Mbps download but he has never, to his knowledge, been able to obtain even that slow speed. As far as he’s concerned, he should at least be able to get what he’s paying for every month.

“This should be 3.0, not .3,” Marble said. He showed News 13 various speed tests for his service, they came up .3 and .5, and .6 at various times throughout the morning and afternoon.

Complaints, Complaints, Complaints

According to News 13, numerous complaints against Frontier resonate through local conversation. The station had received other complaints from people, some reporting that their Internet access works about 60 percent of the time. When they followed up with the Attorney General, they learned of 56 complaints filed against Frontier, about half due to issues with slow speeds.

WLOS spoke to Christopher about big telecom’s tendency to advertise “up to” speeds:

“If you can get good speeds in the middle of the night, but not during the day, I think that's deceptive advertising to be suggesting to people that they can get those speeds,” said Christopher Mitchell, director of Community Broadband Networks at the Institute for Local Self-Reliance in Minnesota.

Mitchell says, companies shouldn't advertise what they can't offer.

“This is not something that is beyond the ability of the company to solve, this is a decision that they're making which is to market a service that they cannot deliver or are willing to deliver on reasonable terms,” said...

It wasn’t long after FCC Chairman Ajit Pai and the other Republicans on the Commission rescinded network neutrality protections that murmurs began to rise about the future role of municipal networks. Soon, journalists reporting on tech issues began contacting us for comment about the intersection between network neutrality and publicly owned Internet network infrastructure.

The day after the FCC decision, Christopher appeared on This Week in Enterprise Tech (TWiET) with Fr. Robert Ballecer for episode 269, “After Net Neutrality.” Christopher’s segment of the show starts at around 14:16 and finishes around 44:22. Fr. Ballecer comments that, while municipal networks were of interest in the past, now that network neutrality protections have been revoked, they are a more urgent possibility.

Christopher shared some of the data we’ve discovered that reveals how very little competition actually exists, even though the FCC uses market protection as a crutch for dismantling network neutrality. The guys also discuss local franchises and how they helped to encourage deployment, limits to local franchises that exist in certain states, and existing telecommunications monopolies.

Even though municipal networks typically adopt policies that adhere to network neutrality standards, there remains a question of what will happen when those network connect to the middle mile, often controlled by companies known to by network neutrality violators. The hosts and Christopher speculate on whether or not publicly owned networks can create the competition needed to put the big companies on their best behavior. They also get into wireless vs. mobile vs. fiber and the struggle to accept the need for complements. Christopher offered some tips on ways to initiate a grassroots movement for a muni network initiative and creative early steps to situate a community favorably for a future network.

Check out the conversation:

...

There’s still time to register and make your plans to attend the Fiber for the New Economy: Economic Development Conference presented by Broadband Communities Magazine. A fall trip to Atlanta on November 7 - 9 will include workshops, a range of economic development discussions, and the opportunity to view a new film on the broadband struggle in Pinetops, North Carolina.

There will be panel discussions and/or workshops on:

• Financial modeling for community networks, CAF II, and other funding sources
• Smart City and IoT initiatives
• Rural communities, jobs, attracting entrepreneurs, and connectivity
• Fiber and gigabit connectivity and their impact on local jobs, education, and residential access
• State legislative efforts to improve connectivity and federal policies
• Electric Cooperatives and connectivity
• TV White Spaces, 5G, small cell deployment
• Cooperative efforts between economic development and broadband experts
• Latest research on broadband, economic development, and investment
• Marketing for broadband networks
• Partnerships between the private and public sectors
• Fiber connectivity and MDUs
• Approaches to addressing and reducing the digital divide

Pass The Popcorn

As an added bonus, attendees will be able to screen Do Not Pass Go: The Battle For Broadband, a short documentary film about Pinetops, North Carolina. The community was able to obtain gigabit fiber optic service from Greenlight, the municipal network from nearby Wilson. Shortly after, an appellate court determined that Wilson was acting outside of state law, forcing the two communities to find another way for Pinetops to keep high-quality Internet access. Their situation is still uncertain.

Christopher will be participating on the "Broadband Champions Speak Out" panel at 10 a.m. on Nov. 8th and will also lead the panel on "Spawning an Entrepreneurial Ecosystem" at 2:30 p.m. on Nov. 9th.

CLIC Day

If you’re able to come to the conference by Tuesday, November 7th, attend a special program offered by the Coalition for Local Internet Choice (CLIC). Members and leaders from CLIC will present updates on key legislative events, coping with misinformation, and the drive to...

If you can’t make it to Ammon to attend the launch of the city’s ground breaking open access fiber network, you can still enjoy the festivities. The event will be livestreamed starting at 10:30 eastern at this link:

https://www.youtube.com/channel/UCmATax9osBK4K2ZUiAtjXmQ/live

Ammon’s Mayor Deb Kirkham, State Senator Brent Hill, and even former FCC Chairman Tom Wheeler, in a video address, will share thoughts about the city’s pioneering infrastructure and what it means for this Idaho city of about 14,000 people. Christopher is in Ammon to celebrate with the community and speak on the significance of this local project.

If you need to brush up on Ammon’s software defined network (SDN) and the ways it has already improved life in the community, read our coverage before the event on October 5th. You can also take a few minutes to listen to episodes 259, episode 207, episode 173, and episode 86 of the Community Broadband Bits podcast to listen to conversations that describe the evolution of Ammon’s network.

Lastly, check out our video about the network and hear from the people in Ammon who are early adopters: