This is the transcript for Episode 442 of the Community Broadband Bits Podcast. This week on the podcast Christopher welcomes Paolo Balboa, Program Manager at the National Digital Inclusion Alliance and Shauna Edson Digital Inclusion Coordinator, at the Salt Lake City Public Library to dive deeper into the Digital Navigators program and talk about lessons learned so far. Listen to the episode, or read the transcript.
Paolo Balboa: The Digital Navigator is there to have a good understanding of the resources available in their area, as well as the understanding of how to get their community member to the resources that they need.
Ry Marcattilio-McCracken: Welcome to episode 442 of the Community Broadband Bits Podcast. This is Ry Marcattilio-McCracken here at the Institute for Local Self-Reliance. Today, Christopher welcomes Paolo Balboa, program manager at the National Digital Inclusion Alliance, and Shauna Edson, digital inclusion coordinator at the Salt Lake City Public Library. The group dives right into what digital equity means, both in policy and practice and how we can be more thoughtful about both. Paolo shares the history behind the idea of the NDIA's Digital Navigator program and how it came to fruition, helpfully right at the start of the pandemic. Shauna talks about the challenges Digital Navigators confront head-on in communities, from helping residents overcome lack of familiarity with new devices, to learning, to navigate the web, to connecting with local resources. Both Shauna and Paolo stress that successful forward progress will come from the presence of ongoing programs staffed by fellow community members, and Shauna shares the progress made so far in Salt Lake City.
Ry Marcattilio-McCracken: If you listen closely enough during the episode, you can hear Christopher once again tout his imperviousness to online scammers of all types. The rest of us on the team here at Muni Networks wait patiently for the day when he gets his well-deserved comeuppance. Now here's Christopher, talking with Palo and Shauna.
Christopher Mitchell: Welcome to another episode of the Community Broadband Bits Podcast. I'm Christopher Mitchell at the Institute for Local Self-Reliance in St. Paul, Minnesota. I'm excited. This is a...Read more