This is the transcript for episode 392 of the Community Broadband Bits podcast. In this interview, Christopher speaks with Valerie Dodd, Director of Longmont, Colorado's NextLight network about their successes with marketing, customer services, and digital inclusion. Listen to the episode, or read the transcript below.
Valerie Dodd: Really it was rolled out to serve the community. You ask the community and they're just delighted.
Lisa Gonzalez: Welcome to Episode 392 of the Community Broadband Bits Podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. Longmont, Colorado's NextLight Fiber-to-the-Home network has often been in the spotlight as an example of what a local community can accomplish with publicly owned Internet network infrastructure. This week, director Valerie Dodd visits with Christopher. Christopher and Valerie look back at the decisions the city made that have paid off and how they've dealt with specific challenges. They discuss accomplishments including an incredible take rate and how putting subscribers first has helped them achieve glowing reviews. They also talk about the city's digital inclusion efforts and what's next in expanding access. Now here's Christopher talking with Valerie Dodd from NextLight in Longmont, Colorado.
Christopher Mitchell: Welcome to another episode of the Community Broadband Bits Podcast. I'm Chris Mitchell for the Institute for Local Self-Reliance in St Paul recording from home today where I just have to brag about this. We're about to get six to 10 inches of snow and I am just so excited, and I'm talking to someone who knows that same feeling, Valerie Dodd, the director of NextLight in Longmont, Colorado. Welcome to the show.
Valerie Dodd: Thank you so much, Chris. I'm super happy to be here. Are you suggesting that we may be getting six inches of snow tonight?
Christopher Mitchell: No, but in the time between I'm recording this and the time in which it airs, it's possible that you'll get a foot of snow. You never know what's going to happen.
Valerie Dodd: Well I sure hope so, because I've got a three-day weekend and the snow mountains near me and I'm excited about it.